Maximum Auto Search Corporation

Mr. [redacted] purchased a vehicle and made a partial payment on his promised $1,500.00 down payment.  The remaining balance of $800 was intended to be paid through a "hold" check that was to be deposited on June 23, 2015.  The check was inadvertently run on June 9th, 2015.  Maximum...

Auto Search immediately offered to reimburse Mr. [redacted] for any out-of-pocket expenses and offered to call the bank on his behalf.  Mr. [redacted] indicated that it was unnecessary and that he'd obtained a short term loan to cover the shortfall caused by running the check 14 days early.  Mr. [redacted] initially indicated that there were no actual out of pocket expenses.  Nonetheless, Maximum Auto Search offered to reimburse any insufficient fund fees incurred between June 9th and June 23rd, 2015 and offered a complimentary full detail on his vehicle (a $200.00 retail value).  That offer remains open.

Ms. [redacted] submitted this complaint prior to contacting Maximum Auto Search.  Once we learned she was having issues, we assured her we stand behind our vehicles.  We arranged for her vehicle to be taken to our service center where we are inspecting and addressing any problems.  We are...

doing everything in our power for Ms. [redacted], just as we do for all of our customers, and are confident she will be pleased with the outcome.

Mr. [redacted] purchased a 2014 Honda Accord on April 30, 2016.  On cash deals, dealerships are normally not required to collect city or county taxes.  In Mr. [redacted] case, the dealership collected state taxes (2.9%) and RTD taxes (1.1%) for a total of $861.16.  We did NOT collect city or...

county taxes.  Although this was explained to Mr. [redacted] at the time of sale, we agreed to pay $250.00 toward city and county taxes.  The amount of county taxes, $53.82, was sent directly to the county.  The balance, $196.18, was sent to Mr. [redacted] as a check from Maximum Auto Search for him to apply toward city taxes.  In summary, the county taxes of $53.82 has been paid to the county.  Mr. [redacted] is responsible for his city taxes, and has been issued a check for $196.18 to be used toward that purpose.

Hello [redacted], I'm not sure I completely understand your question.  Once you sign a buyers order and/or a retail installment contract, that is a binding contract that may or may not come with some conditions precedent and subsequent.  There may be certain conditions that you or the dealership must meet in order to have an approval, such as providing proof of income.  In certain circumstances, either you or the dealership may choose to rescind a contract, often with additional conditions or stipulations.  Typically, if a co-signer is necessary, both parties must sign the paperwork to have a valid contract.If you are having issues, please feel free to contact me at [redacted] so that I might be able to address your specific concerns.

On December 18th, 2015, Mr. [redacted] purchased his vehicle from Maximum Auto Search (“Maximum”).  The vehicle was sold “as is” however Mr. [redacted] did purchase an after-market extended service contract.  On December 30th, 2015, Mr. [redacted] requested that Maximum cancel the service...

contract on his behalf.  Maximum did so and issued a full refund, noting that the vehicle had 776 more miles than it did at the time of sale.  At the time, Mr. [redacted] had no complaints about the vehicle.  Shortly after cancelling his service contract, Mr. [redacted] complained about a vibration in the steering column.  Mr. [redacted] was invited to bring his vehicle down to the Maximum Certified Service Center (“Service Center”) for a complimentary inspection.  Mr. [redacted] was advised by the Service Center that there was a slight vibration in the steering column.  It was deemed to be fairly minor.  The vehicle was not deemed unsafe to drive.Mr. [redacted] wanted his steering column repaired and asked Maximum to pay for the repair.  Although this was an issue that developed after the sale of an “as is” vehicle, and although Mr. [redacted] had already cancelled the service contract for a full refund, the service manager of the Service Center offered a “goodwill” gesture of paying for the parts necessary for the steering column repair if Mr. [redacted] would pay a discounted labor rate ($50 per hour, rather than the usual $120) for the installation.  Mr. [redacted] declined this “goodwill” offer and submitted this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On September 3, 2016, Ms. [redacted] (herein, the “Customer”) purchased a [redacted], VIN Number [redacted] (herein, the “Vehicle”) from [redacted] (“[redacted]”).  [redacted] purchased the Vehicle from the [redacted] (“[redacted]”) on August 10, 2016.   ...

Auction policy is to announce if title is absent. According to the Buy Slip, the title for this unit was received in the [redacted] offices and there were no announcements stating this title was absent.   [redacted] paid [redacted] for the Vehicle within ten (10) days after the date of sale to [redacted]  on September 13, 2016, so title should have been received by [redacted] with ample time to prepare title paperwork for the Customer. Shortly after payoff, on September 19th, 2016, the title had still not been received by [redacted]. [redacted], our title clerk, reached out to [redacted] for an explanation and an estimated date of arrival.   Ms. [redacted] was informed that title was in review and was being rejected for a missing Letter of Testimony.  [redacted] was in constant contact with [redacted] to ensure that the Customer’s paperwork was expedited with all necessary documents to transfer ownership.  We expressed to [redacted] the urgency of this matter. We also maintained contact with the Customer to ensure she remained able to drive her vehicle. We issued the first temporary tag, and reimbursed her for her gas and expenses in getting temporary tag extensions. The Letter of Testimony was finally received by [redacted] on January 24, 2017, but [redacted] was notified that [redacted] still had the title.  Over the next 10 days multiple phone calls were made to both [redacted] and [redacted] Denver to obtain title.  Title finally arrived to [redacted] on February 6, 2017 and was immediately forwarded to [redacted] overnight VIA [redacted]. The title paperwork arrived at the county offices on February 7, 2017.   Throughout this incident, [redacted] maintained constant contact with the Customer, Ms. [redacted], as well as [redacted]. We kept Ms. [redacted] informed of every step we were taking in order to resolve the issue, and maintained her temporary registration to avoid accruing additional fees from the county clerk offices.  However, at this point I’m pleased to report that Ms. [redacted] finally has everything she needs. Please let me know if there is anything else Ms. [redacted] needs. Tell us why here...

Complaint: [redacted]
I am rejecting this response because: Maximum Auto sent a check for $228, yet they just agreed to a full reimbursement of $314.09 (my actual cost).  What's going on here Max?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] is correct that providing him with the coverage he initially thought he was receiving would have required a new contract to be signed.  He was given the option of having better coverage than anticipated or simply rescinding the coverage altogether.  Mr. [redacted] chose to cancel the original contract.  He will be receiving a refund when that refund is processed by the carrier and that amount will be paid to the lienholder.

Complaint: [redacted]
I am rejecting this response because: the statement I was trying to understand is can the contract be void if co-signer refuses to sign? 
Sincerely,
[redacted]

Sir, I've authorized you to get a check for the difference.  In the future, please come to our shop, not to another dealership in order to get reimbursed.  We do not normally pay other dealerships retail prices for service work.

Ms. [redacted] purchased a 2014 [redacted] from Maximum Auto Search on October 8, 2016.  At the time, the vehicle was under factory warranty.  Ms. [redacted] apparently had issues with the [redacted] manufacturer and the factory warranty, which could either not identify or fix the mechanical...

problem with her car.  Maximum Auto Search did not purchase the [redacted] at an auction, and did not know of any issues with her car, if they did indeed exist.  At the time of her purchase, the vehicle had a clean [redacted] with a "no-damage accident" being reported only after February of 2017 (a copy of that [redacted] is attached).  Nevertheless, we called Ms. [redacted] and offered to help her either fix her vehicle or trade for something else.

Hello [redacted].  I looked into this and your name was in our system correctly (as [redacted], not [redacted]) with a social security number ending in [redacted].  Your credit was pulled with the three major bureaus on May 6, 2017.  I'm not sure where the error is coming from,...

but  I have written to the three credit bureaus to explain the situation and to ask for a correction and/or investigation.  It is not uncommon for errors or inconsistencies to appear on credit applications, and the bureaus usually are able to take this into account if all other information is consistent and accurate.  However, we want to make sure everything they received from us was accurate and relayed exactly as you provided on your credit application.  Thank you for giving us the opportunity to earn your business and I hope this takes care of the issue.

Initial Business Response /* (1000, 6, 2015/10/20) */
Mr. [redacted] has requested service for a number of distinct and separate issues of varying severity. On every vehicle, even brand new ones, there is some degree of seepage on the lubricated moving parts. However, when there was an actual...

leak, it has been covered by our shop and/or the service contract. Our service manager is reaching out to Mr. [redacted] again to inspect the vehicle, free of charge, and to determine what work, if any, may be needed.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sick of bringing my car to the maximum "certified" services. The first time I brought my vehicle I was told the engine was going to be washed and all leaks would be found and determined what would need to be fixed. I've been to the service department 3 times and each time there's a new problem. The maximum services is 30 miles from my home and I refuse to waste any more of my time and gas for you guys. As every time I've brought the car, it was a 4 day inspection for you guys to fix nothing. Give me a refund and I'll be satisfied with this matter.
Final Business Response /* (4000, 10, 2015/10/23) */
Mr. [redacted], our service department reached out to you, and we've offered to inspect the vehicle at no cost. As you know, the service department identified and repaired a leak. That work will be warrantied, but you must bring the vehicle in in order for it to be inspected and, if necessary, repaired. We apologize for any inconvenience, but assure you that your ticket will be of the highest priority.
Final Consumer Response /* (4200, 12, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just said I refuse to bring it to you guys. The first time I brought my car to [redacted], he said we'll find the source of the oil leaks and take care of them. If there is multiple leaked, we'll find them and you guys didn't find all of them. If I was able to take it to another mechanic and they found the leaks in less than an hour you guys aren't doing it right. Like I said before, your shop is 30 miles from my house and I don't have anymore time to drive that far for nothing to get fixed in my car. I want my car fixed at a mechanic of my choice under maximums cost or a refund.
What makes you think I'd bring my car back when the last time I was there to pick it up, [redacted] didn't even have the nerve to Come up to me and apologize to my face.

Complaint: [redacted]
I am rejecting this response because:This response is not acceptable to me.  It is true I (Mr. [redacted]) did not buy a warranty but a warranty covers things that may go wrong after the purchase.  I cannot make a 100% promise, but based on all the evidence I have discovered in this process (talking with my certified toyota professional, as well as calling a few other service shops), it is almost a guarantee that MAS did act negligently, at least but omission.  The following code is what my vehicle popped up in a simple vehicle inspection:[redacted] - A/C Amplifier Communication Circuit MalfunctionAfter calling various shops, they insisted that this error would pop up while they were getting the vehicle ready for sale and that it is a serious issue.  That's how I discovered this issue.  The first shop I took it to besides MAs's repair shop noticed this immediately and said they could tell that this error has been present for quite some time.  As far as all my repairs, I am not looking to be reimbursed for everything, but would like to be partially reimbursed.  If the dealership is able to work with me and reimburse a small portion (say $1,000), I would feel better about the situation and would remove this Revdex.com complaint.  If they do not see how they were responsible for me needing to spend ~$5k on a vehicle I just purchased but not doing a proper inspection on the vehicle, that is disappointing and not something I would expect from a business.  If this remains unresolved, I will spend a lot of time online, making sure I leave reviews that tell my real story to help other consumers avoid this place at all costs.  I would also seek a legal advisor to see if legal action is a proper step.  I would like to avoid this, as I am sure MAS would like to avoid it as well, so I feel a $1,000 reimbursement would be a small gesture that would resolve this in my mind.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there is proof this vehicle was sold to me with problems. It has nothing to do with an extended warranty, as the vehicle already had issues that I was unaware of until after I purchased the car. After reading other negative reviews on here about maximum auto search and their inability to properly repair the vehicles of other customers, I did not feel comfortable bringing it in, let alone paying for anything that’s wrong with the car.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] seems to be changing his story.  In earlier email correspondence, he relayed the following information indicating that his check was run 15 days (not 30 days) early:  On Thu, Dec 31, 2015 at 5:26 PM, [redacted]<[redacted]>wrote:[redacted]-I'm confused.  Yes, in theory if the check was run on time, I would have had enough money.  The problem is that it wasn't run at the agreed time, it was run 15 days EARLY.  The contract I have from you guys says it will be run June 23, 2015.  The check was run through my bank on June 9, 2015.  If you need me to send a copy of the paperwork I have I'd be happy to do that just in case we have differing numbers here.  I didn't have the correct amount of funds 15 days early, but I would have if it was run 15 days later, which would have been on time. On Thu, Dec 31, 2015 at 4:48 PM, [redacted] A<[redacted]>wrote:[redacted], I'm willing to reimburse you for the expenses that are above and beyond what they should have been because the check was run earlier than intended.  I can't justify "reimbursing" for the entire overdraft amount.  By the date our check was scheduled to run, you wouldn't have any overdraft, because in theory at least, you would have had enough money for both the check you wrote to us and the other checks you wrote.  Of course, if you didn't have enough because of an overdraft fee, I'd like to help with that.  In addition, we offered a complimentary $200.00 (retail value) detail for the inconvenience.  Mr. [redacted] declined the offer and continues to seek an amount that cannot be justified by any actual damages.