Maximum Auto Search Corporation

Mr*** purchased a *** *** from Maximum Auto Search on December 18th, 2017. Although the vehicle was over ten years old, Mr*** was offered an extended service contract on the vehicle for an additional charge. He declined warranty protection and purchased
the vehicle "as is." Nevertheless, Maximum Auto Search always works hard to make sure customers are happy after the sale. As such, Maximum Auto Search is happy to offer a complimentary inspection on his vehicle and discounted pricing for any work he wishes to perform on the ***

Complaint: ***
I am rejecting this response because:The previous statement that was written by a representative for Maximum Auto Search Corporation is nearly completely inaccurate. (1) I didn't "complain" about anything but Maximum's deceptive business practicesI have only stated the facts, the same things a judge will use to prosecute any criminals involved. (2) You did not "adjust" anything, and if you did, it would require you to forge my signatureThis contract would not be enforceableIn fact, what you did is exactly what I explained in my previous statementYou attempted to force me to sign a new contractThis is not acceptable; I have already explained the legal consequences in my previous statement. (3) My service contract has been canceledI have documentation of thisI also have documentation from *** *** stating that they never received the funds for the Service Contract from the Dealer to begin with, and that I am due a 100% refund. (4) On Thursday, April 7th, 2016, more than hours prior to Maximum's last statement (above), I received a phone call from the Finance Manager at MaximumHe agreed to provide me with a full refund for the Service Contract. I don't understand why this representative for Maximum has continually misrepresented the facts, especially since the original crime included deceitMy lienholder and I expect to see my refund within the next days or legal consequences will follow. The Finance Manager did offer me a better warranty or a full refund on the April 7th phone call mentioned aboveWe agreed that Maximum would provide me a full refund.
*** ***

Complaint: *** I am rejecting this response because: What they are saying is absolutely false! The discounts I received were because of all the issues I have dealt with! Like trying to get tires for months, that is why those were paid for cause Maximum "felt bad" for what I went through! The struts Maximum bought were because of a complete misdiagnosis by their team! Aside from that not sure what discounts I have received? I paid $for a radiator$for a differential service that Maximum is now saying are bad and need replaced at $420? Totally not a discount! I paid for my windshield at full cost, along with the cost to get my car starter fixed from them cutting the wires when doing itI have had power steering pump water pumps, AC compressor, which was diagnosed this weekend to have gone out again! So now will be AC compressorsWhy am I being charged double the cost on parts? I have the paper work for everything I have mentioned! I was told on my last visit that my rack and pinion was NOT covered by warranty! After taking my vehicle to another mechanic they called the same warranty place YOU SAY YOU CALLED, and wow it is covered!!?? So why was I told it wasn't? After being handed a $bill? Shady!!! I don't feel comfortable taking my car back in there AGAIN to get my AC FIXED AGAIN!!! XAgain!!! But that is my only choice aside from paying for it in full out of pocket! Even more interesting is that I called the warranty company, and there has only been claims submitted to them from Maximum?? was rejected!! There was nothing about my rack and pinion! Again shady! I have never complained about the cost of maintenance! As a matter of fact I have put a lot of money in that car repairing things I was told were done when it was sold to me! Again all of which I have the paper work for! Currently my car is in the shop and has been for the last week getting the rack and pinion replaced, I paid $out of MY POCKET to get it diagnosed, and $for other costs! So again it is not about the money! But principleThey said that my rack and pinion were about to fail!! Read what can happen if it does while you are drivingI brought my car in years ago about my front end! I have the paper work they gave me even stating that I was having from end issues! But instead Maximim said they found nothing, however handed me a quote for $for from breaks and rotorsI took it to another mechanic and it was only $for breaks, rotors were not needed! Again I have the paper work stating all this! Sincerely, *** ***

Initial Business Response /* (1000, 6, 2015/12/11) */
Mr***, your complaint is missing several relevant factsYou took delivery of the Ford Explorer while still owing an outstanding balance of several hundred dollars to the dealershipWe repeatedly attempted to contact you regarding
this and only reached you after threatening legal actionOnce you paid in full, you called to say that another shop told you they recommended various service after you took it in for an oil changeThis is a common tactic at many low-priced oil change facilitiesYour vehicle was thoroughly inspected, but to assist you with this matter, you may bring the vehicle in for a complimentary inspection if you'd like a second opinion on anything another facility is attempting to sell you

*** *** *** *** purchased a vehicle in May for their college-aged son. Shortly after the purchase, the vehicle was brought to our service center for drivability issues. The vehicle, a *** *** with a turbo, had been modified for performance. It needed an engine, and took some
time to fix properly because of the modifications. The ***' warranty deductible was waived and they were provided a "loaner" vehicle during the repairs. Some time after the vehicle was returned to them, *** *** requested to return the vehicle, claiming that it was too powerful and dangerous for his son to drive. He claimed that the vehicle did not have a catalytic converter. Although it had been several months since their purchase and his son had been driving the vehicle for some time since the repairs, Maximum Auto Search offered to inspect the vehicle and if necessary, install a catalytic converter. We explained that they are often removed for performance, but that if he was sure it hadn't been removed by his son we would take care of it at no charge. The *** declined this offer. Maximum Auto Search is happy to offer to inspect the vehicle, and if necessary, install a catalytic converter

Maximum Auto Search guarantees that any vehicle it sells will pass emissions, and all customers are given an emissions voucher or a completed emissions certificate. In this case, MsBegley's vehicle was re-inspected at Maximum Certified Service Center, and any issues were fixed and she was
provided with a "passed" emissions certificate

Mr*** is correct that the original service contract warranty was limited to 60,miles as reflected on his odometer. This was a mistake by his Finance Manager who misunderstood the terms of coverage. Once the mistake came to our attention, we immediately upgraded Mr*** to a
more expensive service contract option that covers his vehicles for 85,additional miles from what is currently on his odometer and includes upgraded coverage. While this is usually more expensive, we waived any additional fee. I believe Mr*** has already been notified of this which goes above and beyond what he was promised at the time of the sale

Initial Business Response /* (1000, 8, 2015/08/06) */
Although we repaired the sunroof, Mr*** came in and admitted he actually wanted a sedan, not an SUVWe allowed him to switch vehicles from the BMW Xto and Audi ATo my understanding, Mr*** is a satisfied customer
Initial
Consumer Rebuttal /* (3000, 10, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is completely wrong and deceptiveThey told me the car had been fixed and the water damage inside the car had been attended to so my lawyer advised me to go take a lookWhen I went to the dealership to look at the car, I didn't even get a chance to make sure the sunroof worked because I saw more water in the rear quarter panels than had been previously observed when their sound technician investigated the fried amplifier (located in the rear left quarter panel) almost two months priorTheir sound technician contacted *** after he determined that the speakers did not work due to a fried amplifier caused by water damage (from the sunroof)Fast forward to the present, I noticed inside both rear quarter panels, where much of the electrical and wiring is located, that there was literally water pooling at the base of each voidThey might have "fixed" the sunroof, but they certainly failed to address the issues caused by the defective sunroofI then went to both *** and *** and refused to take the car, to which they replied I could either take the car or they could try and find another one of similar value to swapThey said there was no way that they could rescind the contract or take back the carNot wanting a water-damaged car with potentially debilitating side effects down the road, along with not wanting to pay my lawyer anymore fees pertaining to a lawsuit, I decided to try and cut my loses and agreed to swap vehiclesThe fact that they stated that I "admitted (I) actually wanted a sedan, not an SUV" and that they "allowed me to switch vehicles" is not only blatantly dishonest, but just plain reprehensibleThis dealership put me through an 11-week nightmare, leaving me with no car and relentless stress for the duration of this fiascoThe fact that they "allowed (me) to switch vehicles" does not change that verifiable truthI am thoroughly offended, and quite frankly disgusted, at their audacity to try to spin this disaster and make it look like they were accommodating and helpfulI obviously would not have needed to get a lawyer involved if they had been willing to work with meIt was only when we threatened a lawsuit that they started returning phone callsTheir "understanding" is absolutely inaccurate and utterly appalling; I am NOT a satisfied customer by any stretch of the imaginationI am a defeated, worn out customer who was tired of getting tossed around by the "management" of this "licensed establishment." This is a volume, quick sale dealership that takes advantage of consumers looking for an honest, enjoyable experienceOnce the contract is signed, they wash their hands of any accountability
Final Consumer Response /* (4200, 14, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know who is writing these responses, but they obviously have no clue what really happened, and are just regurgitating whatever nonsense they're fedLet me reiterate AGAIN what actually happenedI went to pick up the car on June (days after purchase) and found water leaking into the car through the sunroofThe headboard between the sunroof and the windshield was saturated and there was literally water dripping and pooling onto both the driver- and passenger-side floorsTHIS IS WHEN I CALLED A LAWYERThe water damage they caused inside of the vehicle is difficult to estimate, but it was not an issue I should have had to deal withTHAT is why I refused to take the carI had absolutely no intention of taking the BMW home so when they say "(my) attorney advised (me) to pick up (my) car" and that I was "expecting to take the vehicle (I) purchased," they are blatantly lyingMy lawyer advised me to go look at the car to see if the problems had been addressedWhen I did, I found water pooling in both rear quarter panels (WHICH I STATED IN THE LAST REBUTTAL)This madness that they had "a desire to go 'above and beyond' for a customer" is sickening and insultingIf that is what "management" considers "above and beyond", I can't even begin to imagine how they treat their other customers
The fact that they keep stating "there were no problems with the car" is ridiculousThere was clearly water damage caused by the sunroof that occurred DUE TO THEIR NEGLIGENCE WHILE IN THEIR POSSESSION***, Director of Operations, saw the damage first-hand and expressed his irritation to both me and the lot tech
This dealership is a disgrace and the main contributory to the negative stigma that exists for the entire industryThey have a history of taking advantage of consumers, which is evident in the fact that they are not accredited by the Revdex.com
Final Business Response /* (4000, 16, 2015/08/20) */
Mr***, I'm not sure why you are not accepting ourresponsesWe did everything you asked for in your complaint to the Revdex.comI'm not sure what else you are seeking in your continuation of this complaintWe made an exception and allowed you to switch vehicles because of your concerns, even though there was no damage from the leaking sunroof that would warrant such action
However, you were obviously concerned, despite our thorough inspection of the BMW after the sunroof leakThat is why we agreed to allow you to switch vehiclesAlthough there was no legal obligation to do so, and despite the fact that we found no electrical or other damage, you got exactly what you asked for as a resolution to this complaintWhy are you telling the Revdex.com that you do not accept the response?
We are not accredited by the Revdex.com because we do not pay them for that accreditationWe certainly do not take advantage of our customersDespite your obvious frustration, it should be clear that even in this case, we did more than we were legally or morally obligated to do in order to accommodate your concerns and to earn your businessWe apologize that you remain frustrated, and hope that you are happy with the vehicle you chose in place of the BMW X

*** *** purchased a vehicle in FebruaryAs part of the purchase, a "we owe" document is generated that determines what, if anything Maximum Auto Search has promised a customer. There were two items promised to *** ***, according to the "we owe," which is attached: that Maximum Auto
Search would repair the headlights on his vehicle, and that it would repair the fender on the rear drivers' side of the vehicle. Providing an additional key was not promised as part of the deal. Nonetheless, I have contacted *** *** and offered to provide him with another key at the reduced "wholesale" price we pay for them

Complaint: ***
I am rejecting this response because I am still stating Maximum Auto Search ran the check days early, and said that exact thing in every reply Maximum Auto Search is continuously stating there were two paymemtsThere were notThe contract attached in a previous reply CLEARLY states payment of The sale contract states the same thing and I'd be glad to provide it upon request. I am asking for compensationIf the business wants to provide me with the value of the detail in cash I am willing to work toward settling the dispute, however I refuse to partake in any services the business has to offer as they have shown that they cannot be trusted and I do not wish to put any of my valubles in their care. As it stands, Maximum Auto Search has lied despite the contract being shown to them, and the Revdex.comThat should show future customers and the Revdex.com branch in charge of this case what kind of company they are.
Sincerely,
*** ***

*** *** purchased her *** *** in December of 2016. She was offered, but declined, warranty protection at that time. She lists repairs she paid for at another shop, and it's impossible to know whether those repairs were really necessary or whether she was being "upsold" by
the shop, or paying for preventative maintenance that wasn't really necessary at the time. We always offer our customers discounts on any service or repair, even if they don't choose to purchase a warranty, but *** *** wants to take her vehicle somewhere else. While that's certainly her right, we simply cannot help her if she doesn't want to bring us her car. We would continue to extend our offer to discount any service she needs on her vehicle

*** *** purchased a *** *** *** with 97,miles from Maximum Auto Search in 2014. Now, nearly three years later, his vehicle has over 130,miles on it and needs maintenance and repair work. This is not uncommon on ***s of this age and miles. During
the three years he's owned the vehicle, he's had various types of work done at our Certified Service Center (windshield replacement, water pump, etc.), much of which was covered by his extended warranty. Often, when he complained about the cost of maintaining his year old ***, Maximum would deeply discount his RO and offer "goodwill" to mitigate his costs. Perhaps such discounts were a mistake, as *** *** seems to be upset that even three years after his purchase we are not willing to fix anything and everything that's needed to maintain his vehicle for free. As he knows, every repair done at Maximum Auto Search's Certified Service Center comes with a month, 12,mile warranty on both parts and labor. Nothing he is experiencing now is related to the previous work done at Maximum. He is welcome to service his vehicle anywhere else he chooses, and Maximum will continue to warranty any work done by our shop

Revdex.com:
I have reviewed the response made by Maximum Auto Search, they did promptly get back to me, and corrected the issues by trading in my current vehicle for a different one. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/06/16) */
Ms. [redacted] purchased a vehicle and a service contract. After the sale she experienced some issues with her vehicle. Maximum Auto Search fixed all issues and even changed the timing belt, normally a maintenance item not covered by service...

contracts, at no charge to the customer. All of Ms. [redacted]'s concerns were addressed, however the service contract she purchased cannot be canceled. Maximum Auto Search is an internet-based company that does not advertise on the T.V. or radio. As such, our prices are always extremely competitive in the marketplace. Her request to re-negotiate the price and/or to cancel the service contract after the sale and repairs to her vehicle is not something we can accommodate. However, we want her to know she got a very good deal on her vehicle and has excellent coverage should any future mechanical issues arise.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Maximum Auto Search replaced the timing belt and water pump, right inner tie rod, left CV axle, right power steering rack boot, and right outer tie rod end. From the hand-written list of needed repairs that their own mechanic provided to me, they did not replace the drive belts, service the front and rear differential, or service the transmission and transfer case. They also did not replace the warped rotors, which another mechanic said were beyond machining. I accept that these are normal issues that can be expected in a used vehicle. I do not accept that I was sold an expensive service contract that in fact covers no routine service, that the nature of this service contract was not explained at the time of sale prior to me signing it, and that I am now being told I can't get out of the contract. On the third page of the contract, it says, "We may cancel this Service Contract for any reason within ninety (90) days of the Service Contract Purchase Date." Maximum Auto Search is not bound by any law to keep the contract in place, and the refusal to "accommodate" my request for cancellation despite the fact that the contract was sold under false pretenses is a clear ethical violation.
Final Consumer Response /* (4200, 12, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not contesting how the service contract is being interpreted. I accept that the contract does indeed only apply to non-routine repairs. I am contesting the fact that this was not explained to me prior to having me sign the contract, that the vehicle was knowingly sold without inspection or maintenance, that the [redacted] report was not provided despite request on multiple occasions, that I was falsely told the vehicle price would not be increased in any way, and that the company now refuses to cancel the service contract despite the fact that it was sold to me under false pretenses.
Final Business Response /* (4000, 18, 2015/08/21) */
[redacted] purchased a vehicle with a service contract covering certain mechanical breakdowns and repairs. She did not purchase a maintenance contract. She requested that certain issues be addressed on her vehicle, and they were done at no charge to her. However, routine maintenance issues and services not related to any breakdown or performance problems are not covered under her service contract.
[redacted] seems upset about either the price of the vehicle or the price of her service contract. Both were disclosed and negotiated prior to the sale, and both were extremely fairly priced. While we cannot rescind the contracts nor reduce the price post-sale, in addition to all of the work she described that was done at no cost to her, we can extend discounted rates for any future service work.

On March 10th, 2016, Mr. [redacted] purchased a Mercedes-Benz from Maximum Auto Search.  As part of the purchase, Maximum Auto Search included a "we-owe" that we would provide him with a second key.  Without consulting with his sales associate and/or the service department...

at Maximum Auto Search, Mr. [redacted] purchased a second key from a franchise Mercedez-Benz dealership, paying their full retail price.  That amount is far more than it would cost Maximum Auto Search to obtain the key.  We contacted Mr. [redacted] and offered to either provide another (third) key, as promised, or to simply pay him our cost (not Mercedes-Benz' retail price) for what we would have spent in order to provide the key.  That offer remains open.

Maximum Auto Search always stands behind the vehicles offered for sale.  However, it is simply unreasonable for Mr. [redacted] to request to be reimbursed for work diagnosed at another facility several months after his purchase without giving us any opportunity for our shop to do an inspection and/or address the issue.  While it's certainly his right to take his vehicle to another shop, he cannot expect to be reimbursed for that when he hasn't even afforded us the opportunity to even verify the problem.  We always offer a free diagnosis for customers who recently purchased a vehicle, and discounts on all routine maintenance.  We are happy to extend that same discount to Mr. [redacted], but simply cannot pay for a repair we were never allowed to verify that occurred months after his purchase.

Initial Business Response /* (1000, 5, 2015/06/23) */
Mr. [redacted] lives in Fort Collins. As we do with any "we owe" item, we scheduled him to have the work completed. He seems to have been unsatisfied, and apparently took the vehicle to BMW for the same work. He still appears to be unsatisfied. ...

According to our service coordinator, we have always been willing to address Mr. [redacted]'s concerns. However, Mr. [redacted] has not wanted to come to our facility due to the fact that it's inconvenient because of the distance from his home in Fort Collins. We are certainly still willing to schedule him to examine, diagnose, and address the issue with his vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since purchasing my vehicle, Maximum Auto has worked on it twice. Each time I've called to talk with them, it has been extremely difficult to reach anyone, then follow-up phone calls never happen when they are promised. It usually takes numerous attempts on my part to reach anyone to schedule anything. Both times I have taken the car to them for service, I have had to take an entire day off of work to allow me to drive down to their shop and return to my home.
The first time they worked on the car was to replace the passenger [redacted] skirting. This apparently was painted by an individual with a mobile painting business, according to information from [redacted] Auto. This paint job has failed in less than 3 months and is the primary reason for this complaint. More on that in a moment...
The second time we took the car to them was to address the water leak through the door. They kept the car for several days, during which time I had to rent a car, which cost me nearly $500. When the car came back, their service person told them they could find nothing wrong and said that there was nothing more they could do for us. We decided that, rather than struggle with getting [redacted] Auto to take care of the problem, we would take it to our local BMW dealership to fix the issue at our cost. The BMW dealership rapidly identified the problem and fixed it in less than 1/2 day at no cost to us. This further identified to us that [redacted] Auto's service company is not qualified to work on this type of problem or is too inexperienced to be able to properly identify the problem.
Our experiences with [redacted] Auto have proven to us that their service team is unable to properly fix the paint on the passenger [redacted] skirting. Their solution is to have the same contractor who "fixed" it the first time do it again. This contractor does not work in accordance with standard best practices for applying automotive paint. Automotive paint cannot be properly applied with a mobile painting business. Having worked in that industry for nearly 10 years, I know what it takes to properly apply automotive paint. The part will need to be removed from the car and worked on in an automotive paint spray booth, with numerous applications of both paint and clearcoat, in order for it to last. I am not willing to let their "painter" try to correct his previous mistake because his methods do not correlate to sound business practice and do produce quality results. If he works on it again, I believe it 100% likely that the clearcoat will fail again in a very short time and I will be forced to call Maximum Auto again to have it repaired again. That is the definition of insanity. Their methods have failed twice, I will not allow them to continue to force us to accept substandard work.
We would like them to honor the "We Owe" contract and get the passenger [redacted] skirting repainted in accordance with automotive paint industry standards. The best way to do that is for us to take it to a reputable automotive painter with a automotive paint spray booth. Since they have already inconvenienced me twice and cost me nearly $500 for a rental car, I would like to take the vehicle to a paint shop closer to my home. This will allow me to 1) not have to take off a full day of work, and 2) not have to spend $500 to rent a vehicle.
If the vehicle part is to be painted by a shop that I am not familiar with, I must be able to visually inspect the facility prior to them working on the vehicle, since I have lost all trust in the contractors employed by Maximum Auto. If the facility is not reasonably close to my home, I will also require that Maximum Auto provides us, at their cost, with a comparable vehicle to drive while the work is being performed.
Final Consumer Response /* (4200, 19, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only "point" I am trying to make is that I have lost trust and faith in [redacted] and the companies with which they contract to perform service. Every time I have called in the past, I have had to leave a message. Then, it frequently takes several hours to several days to receive a reply. In fact, this entire issue was started because I called [redacted] at [redacted] to talk about the paint peeling on the part they had replaced. I told him in no uncertain terms that I was not pleased with the prior service that had been done on this car and explained very clearly to him why. He said that he would call me back before the end of the day with an answer to whether or not they would authorize me to take the vehicle to either a local [redacted] shop or another paint shop that I could trust. He failed to call me back at all, so I determined that the only course of action I had left was to enlist the help of the [redacted]
I am trying to avoid giving myself any further headaches and frustrations by requesting that they operate in good faith by reaching out to a customer who has repeatedly expressed concerns with [redacted] My "point" here is this: I have made myself very clear that I want this problem fixed, and that it must be fixed according to automotive paint industry standards. I have also made it very clear that the past methods/contractors used by Maximum Auto have been sub-standard and not according to industry best practice. For example, the contract business that would re-paint the skirting uses a mobile application process that could, according to [redacted], possibly be done in my driveway. That is the same company that painted the part the first time, and the paint job failed in less than 6 months. I do not care if this paint job has a lifetime warranty! I am not going to deal with getting this part repainted every 6 months! And what happens to my warranty when that company goes out of business? The option I am suggesting will solve this problem in 1 visit, forever.
Another example, the company chosen to try to fix the water leak in the door claimed that they did everything possible to identify the source of the leak and were unable to find anything. Meanwhile, I spent nearly $500 on a rental vehicle while they had my car for several days. I took the vehicle to a reputable repair shop and they identified the problem and fixed it in less than 1/2 day, at no cost!
[redacted] has yet to address any of those issues or to accept responsibility for the costs I have incurred because of this (time and money). I'm not asking them repay my rental car costs. I'm asking them to prevent that from happening again. Rather than accepting any responsibility for a poor business practice, it appears as if they are dragging their heels and attempting to divert blame by throwing out accusations.
Under [redacted] law, [redacted] is obligated to properly fix the problem they agreed to fix with the "We Owe" contract. So far, the options they have presented will not properly fix the problem, only defer it for a few months. If they are truly willing to fulfill any and all obligations under the "We Owe" contract, then I ask that they operate in good faith and in accordance with [redacted] state statute, acknowledge the past failures of their chosen contract repairs facilities, and reach out to me as [redacted] promised to do at the very beginning of this debacle. Then we will be able to discuss finding a reputable automotive paint shop that will be able to paint the part properly and make this problem go away for good.
Final Business Response /* (4000, 21, 2015/07/28) */
Mr. [redacted], you may schedule an appointment at our service facility anytime that is convenient for you. If you choose to go to a different facility, we are not going to pay for the work. Any and all items that were promised to you will be performed at no cost, but only if done at our facility. We apologize for any inconvenience, but this was something both parties understood and agreed to. Thank you again for your business. Our shop has been notified to work with you to make your appointment a priority when it's scheduled, to minimize any inconvenience.

[redacted] experienced two issues after purchasing his vehicle.  In an effort to take care of him after the sale, Maximum Auto Search paid a service center in Montana to re-charge and/or fix his air conditioning.  We also sent [redacted] a check to help him purchase new wheels as he...

requested.  [redacted] has agreed with this resolution and should be satisfied.

Mr. [redacted] purchased a 2015 [redacted] from Maximum Auto Search.  The vehicle was purchased "as is" and none of the problems he described existed at the time of sale.  Mr. [redacted] claims the turbo went out shortly after his purchase.  What he didn't say in his complaint is that it...

was fixed under warranty at no cost to him.  His complaint was not ignored.  He asked for free new tires to compensate him for his inconvenience.  We explained that we could not do that, but offered tires or any other accessories at wholesale cost.  Mr. [redacted] declined our offer.

Maximum Auto Search is fully refunding all of [redacted] canceled products and services.  There was a delay in processing two of the items, but those have been addressed.  Our apologies to [redacted] for the delay.