Maximum Auto Search Corporation

Maximum Auto Search is fully refunding all of [redacted] canceled products and services There was a delay in processing two of the items, but those have been addressed Our apologies to [redacted] for the delay

Hello [redacted] I looked into this and your name was in our system correctly (as [redacted] , not ***) with a social security number ending in [redacted] Your credit was pulled with the three major bureaus on May 6, I'm not sure where the error is coming from, but I have written to the three credit bureaus to explain the situation and to ask for a correction and/or investigation It is not uncommon for errors or inconsistencies to appear on credit applications, and the bureaus usually are able to take this into account if all other information is consistent and accurate However, we want to make sure everything they received from us was accurate and relayed exactly as you provided on your credit application Thank you for giving us the opportunity to earn your business and I hope this takes care of the issue

Mr [redacted] is correct that providing him with the coverage he initially thought he was receiving would have required a new contract to be signed He was given the option of having better coverage than anticipated or simply rescinding the coverage altogether Mr [redacted] chose to cancel the original contract He will be receiving a refund when that refund is processed by the carrier and that amount will be paid to the lienholder

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Mr [redacted] has requested service for a number of distinct and separate issues of varying severityOn every vehicle, even brand new ones, there is some degree of seepage on the lubricated moving partsHowever, when there was an actual leak, it has been covered by our shop and/or the service contractOur service manager is reaching out to Mr [redacted] again to inspect the vehicle, free of charge, and to determine what work, if any, may be needed Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm sick of bringing my car to the maximum "certified" servicesThe first time I brought my vehicle I was told the engine was going to be washed and all leaks would be found and determined what would need to be fixedI've been to the service department times and each time there's a new problemThe maximum services is miles from my home and I refuse to waste any more of my time and gas for you guysAs every time I've brought the car, it was a day inspection for you guys to fix nothingGive me a refund and I'll be satisfied with this matter Final Business Response / [redacted] (4000, 10, 2015/10/23) */ Mr [redacted] , our service department reached out to you, and we've offered to inspect the vehicle at no costAs you know, the service department identified and repaired a leakThat work will be warrantied, but you must bring the vehicle in in order for it to be inspected and, if necessary, repairedWe apologize for any inconvenience, but assure you that your ticket will be of the highest priority Final Consumer Response / [redacted] (4200, 12, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just said I refuse to bring it to you guysThe first time I brought my car to ***, he said we'll find the source of the oil leaks and take care of themIf there is multiple leaked, we'll find them and you guys didn't find all of themIf I was able to take it to another mechanic and they found the leaks in less than an hour you guys aren't doing it rightLike I said before, your shop is miles from my house and I don't have anymore time to drive that far for nothing to get fixed in my carI want my car fixed at a mechanic of my choice under maximums cost or a refund What makes you think I'd bring my car back when the last time I was there to pick it up, [redacted] didn't even have the nerve to Come up to me and apologize to my face

On September 3, 2016, Ms [redacted] (herein, the “Customer”) purchased a [redacted] , VIN Number [redacted] (herein, the “Vehicle”) from [redacted] (“ [redacted] ”) [redacted] purchased the Vehicle from the [redacted] (“ [redacted] ”) on August 10, Auction policy is to announce if title is absentAccording to the Buy Slip, the title for this unit was received in the [redacted] offices and there were no announcements stating this title was absent [redacted] paid [redacted] for the Vehicle within ten (10) days after the date of sale to [redacted] on September 13, 2016, so title should have been received by [redacted] with ample time to prepare title paperwork for the CustomerShortly after payoff, on September 19th, 2016, the title had still not been received by [redacted] [redacted] , our title clerk, reached out to [redacted] for an explanation and an estimated date of arrival Ms [redacted] was informed that title was in review and was being rejected for a missing Letter of Testimony [redacted] was in constant contact with [redacted] to ensure that the Customer’s paperwork was expedited with all necessary documents to transfer ownership We expressed to [redacted] the urgency of this matterWe also maintained contact with the Customer to ensure she remained able to drive her vehicleWe issued the first temporary tag, and reimbursed her for her gas and expenses in getting temporary tag extensionsThe Letter of Testimony was finally received by [redacted] on January 24, 2017, but [redacted] was notified that [redacted] still had the title Over the next days multiple phone calls were made to both [redacted] and [redacted] Denver to obtain title Title finally arrived to [redacted] on February 6, and was immediately forwarded to [redacted] overnight VIA ***The title paperwork arrived at the county offices on February 7, Throughout this incident, [redacted] maintained constant contact with the Customer, Ms [redacted] , as well as [redacted] We kept Ms [redacted] informed of every step we were taking in order to resolve the issue, and maintained her temporary registration to avoid accruing additional fees from the county clerk offices However, at this point I’m pleased to report that Ms [redacted] finally has everything she needsPlease let me know if there is anything else Ms [redacted] needsTell us why here

Ms [redacted] purchased a [redacted] from Maximum Auto Search on October 8, At the time, the vehicle was under factory warranty Ms [redacted] apparently had issues with the [redacted] manufacturer and the factory warranty, which could either not identify or fix the mechanical problem with her car Maximum Auto Search did not purchase the [redacted] at an auction, and did not know of any issues with her car, if they did indeed exist At the time of her purchase, the vehicle had a clean [redacted] with a "no-damage accident" being reported only after February of (a copy of that [redacted] is attached) Nevertheless, we called Ms [redacted] and offered to help her either fix her vehicle or trade for something else

Complaint: [redacted] I am rejecting this response because:This response is not acceptable to me It is true I (Mr [redacted] ) did not buy a warranty but a warranty covers things that may go wrong after the purchase I cannot make a 100% promise, but based on all the evidence I have discovered in this process (talking with my certified toyota professional, as well as calling a few other service shops), it is almost a guarantee that MAS did act negligently, at least but omission The following code is what my vehicle popped up in a simple vehicle inspection: [redacted] - A/C Amplifier Communication Circuit MalfunctionAfter calling various shops, they insisted that this error would pop up while they were getting the vehicle ready for sale and that it is a serious issue That's how I discovered this issue The first shop I took it to besides MAs's repair shop noticed this immediately and said they could tell that this error has been present for quite some time As far as all my repairs, I am not looking to be reimbursed for everything, but would like to be partially reimbursed If the dealership is able to work with me and reimburse a small portion (say $1,000), I would feel better about the situation and would remove this Revdex.com complaint If they do not see how they were responsible for me needing to spend ~$5k on a vehicle I just purchased but not doing a proper inspection on the vehicle, that is disappointing and not something I would expect from a business If this remains unresolved, I will spend a lot of time online, making sure I leave reviews that tell my real story to help other consumers avoid this place at all costs I would also seek a legal advisor to see if legal action is a proper step I would like to avoid this, as I am sure MAS would like to avoid it as well, so I feel a $1,reimbursement would be a small gesture that would resolve this in my mind Sincerely, [redacted]

[redacted] experienced two issues after purchasing his vehicle In an effort to take care of him after the sale, Maximum Auto Search paid a service center in Montana to re-charge and/or fix his air conditioning We also sent [redacted] a check to help him purchase new wheels as he requested [redacted] has agreed with this resolution and should be satisfied

Maximum Auto Search always stands behind the vehicles offered for sale However, it is simply unreasonable for Mr [redacted] to request to be reimbursed for work diagnosed at another facility several months after his purchase without giving us any opportunity for our shop to do an inspection and/or address the issue While it's certainly his right to take his vehicle to another shop, he cannot expect to be reimbursed for that when he hasn't even afforded us the opportunity to even verify the problem We always offer a free diagnosis for customers who recently purchased a vehicle, and discounts on all routine maintenance We are happy to extend that same discount to Mr [redacted] , but simply cannot pay for a repair we were never allowed to verify that occurred months after his purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Ms [redacted] submitted this complaint prior to contacting Maximum Auto Search Once we learned she was having issues, we assured her we stand behind our vehicles We arranged for her vehicle to be taken to our service center where we are inspecting and addressing any problems We are doing everything in our power for Ms [redacted] , just as we do for all of our customers, and are confident she will be pleased with the outcome

On March 10th, 2016, Mr [redacted] purchased a Mercedes-Benz from Maximum Auto Search As part of the purchase, Maximum Auto Search included a "we-owe" that we would provide him with a second key Without consulting with his sales associate and/or the service department at Maximum Auto Search, Mr [redacted] purchased a second key from a franchise Mercedez-Benz dealership, paying their full retail price That amount is far more than it would cost Maximum Auto Search to obtain the key We contacted Mr [redacted] and offered to either provide another (third) key, as promised, or to simply pay him our cost (not Mercedes-Benz' retail price) for what we would have spent in order to provide the key That offer remains open

On December 18th, 2015, Mr [redacted] purchased his vehicle from Maximum Auto Search (“Maximum”) The vehicle was sold “as is” however Mr [redacted] did purchase an after-market extended service contract On December 30th, 2015, Mr [redacted] requested that Maximum cancel the service contract on his behalf Maximum did so and issued a full refund, noting that the vehicle had more miles than it did at the time of sale At the time, Mr [redacted] had no complaints about the vehicle Shortly after cancelling his service contract, Mr [redacted] complained about a vibration in the steering column Mr [redacted] was invited to bring his vehicle down to the Maximum Certified Service Center (“Service Center”) for a complimentary inspection Mr [redacted] was advised by the Service Center that there was a slight vibration in the steering column It was deemed to be fairly minor The vehicle was not deemed unsafe to drive.Mr [redacted] wanted his steering column repaired and asked Maximum to pay for the repair Although this was an issue that developed after the sale of an “as is” vehicle, and although Mr [redacted] had already cancelled the service contract for a full refund, the service manager of the Service Center offered a “goodwill” gesture of paying for the parts necessary for the steering column repair if Mr [redacted] would pay a discounted labor rate ($per hour, rather than the usual $120) for the installation Mr [redacted] declined this “goodwill” offer and submitted this complaint

Mr [redacted] purchased a Honda Accord on April 30, On cash deals, dealerships are normally not required to collect city or county taxes In Mr [redacted] case, the dealership collected state taxes (2.9%) and RTD taxes (1.1%) for a total of $ We did NOT collect city or county taxes Although this was explained to Mr [redacted] at the time of sale, we agreed to pay $toward city and county taxes The amount of county taxes, $53.82, was sent directly to the county The balance, $196.18, was sent to Mr [redacted] as a check from Maximum Auto Search for him to apply toward city taxes In summary, the county taxes of $has been paid to the county Mr [redacted] is responsible for his city taxes, and has been issued a check for $to be used toward that purpose

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr*** was unhappy with his Jeep Grand Cherokee purchase. Despite the fact that we fixed every problem at no cost to the customer, we agreed to allow him to switch vehicles. Mr*** agreed to this resolution and purchased a Toyota 4Runner. Our understanding is that this was
a satisfactory response for the customer

Initial Business Response /* (1000, 5, 2015/08/31) */
Ms*** purchased her Saturn in JulyShe purchased an extended service contract, and had some work done on the vehicle at Maximum Certified Service Center at no charge to herAfterwards, she took her vehicle to a different dealership's
service shop, where they charged her $for brakes and rotors, which she is apparently now reporting additional problems withWe have not inspected the vehicle since the brakes were serviced by the other facility
We cannot assist with work done at a different service facility, nor can we warranty their workHowever, we are happy to inspect the vehicle at no cost to Ms***, and to handle any legitimate work that needs to be done, particularly if it is covered by her service contract
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The brakes were repaired at another facilityThe concern was that after being told that my vehicle was inspected and in great condition by your service center, I had been told the next day that all of the brakes and rotors needed replacedI am not having problems with what was repaired elsewhereI am more upset about being told that everything is in good working order and finding out that I was very much misinformedI already spoke to the manager at the service center and explained the situation to him as wellMy husband had brought the vehicle over there after speaking to him Monday nightIt was checked over, and again, something done incorrectly, a hose was not connected properly after fixing the transmissionThey fixed this immediatelyI will not return my car to your facility for repairs because what they have worked on, has been done either incorrectly or taken much longer than is necessary, and I feel that I was lied to by the employees there about my vehicle being in orderIf I had known all of these things would have needed replaced, I could have had them all done while it was waiting in the lot for over a monthAgain, I am more upset about being told everything was fine and then finding out the opposite and spending now a total of $in the past weeks on things that should have been seen on a proper inspectionI will accept not returning the vehicle (Since now that I've put so much money and time into it) however, I would still like some of the money I have spent refundedI am not having ANY trouble with the parts and brakes replaced elsewhereThey are completely separate parts that have been going outAgain, my reason for being so upset is that I was told my car was thoroughly inspected and it was not and this has cost me an extensive amount of time and money to fix
Final Business Response /* (4000, 9, 2015/09/07) */
Ms***, upon receiving the initial complaint, we asked to inspect your vehicle because you had another shop service your brakesOur inspection revealed that they blew out the master cylinder, which they replaced for you, which was part of the problem you were havingWe understand your frustration with having to bring the vehicle back to us, and to the other shop, and apologize for any inconvenienceHowever, we continue to stand behind our work, and are willing to inspect the vehicle for you again if you're having any more issues with the work that was done at any other shopWe truly appreciate your business and apologize for the frustrations you had in getting your vehicle serviced

Mr*** purchased his *** *** *** with 125,miles just about a year ago. He recently brought his vehicle in complaining about the lights in his dash coming on and his vehicle riding rough at highway speeds. The shop diagnosed a faulty module, causing the
warning lights to come on, and fixed it for less than the cost of his warranty deductible. Upon inspection, the shop also diagnosed worn ball joints and struts which were likely contributing to a rough ride at higher speeds. Mr*** called in and wanted to discuss the cost of repairs on his vehicle. We discussed the fact that he purchased a ten year old vehicle with over 125,miles. Ball joints and struts are wear and tear items on a ***. One of the expenses he incurred that he complained about was having an independent shop inspect his vehicle after his purchase, and he was reminded that there was no mention of the ball joints or struts from the independent shop at that time. However, it is not uncommon for items like this to be due on a *** around ten years old. We offered to give him a discounted rate on any repairs he needed to do, or to help him if he wanted to trade in his vehicle for something newer with less maintenance costs. That offer remains open

We have been in contact with *** *** and are happy to have him purchase the vehicle without a co signer. He has indicated he is coming back in