Good morning,We are in need of a little more information. Can you please provide us a policy number and claim number so I can research this further?Thank you*** ***
This renters insurance policy was written effective July 26, On June 30, the customer called to request that the policy be cancelled effective May 9, as he had moved from this locationOnce we received the necessary documents to do so we cancelled the policyWe did have to process
two cancellations transactionsWe cancelled the current term then back dated the cancellation to the previous term which caused two refundsThe refund was mailed on July 2, for $385.00; the second one mailed on July 6, for $
DearMs. ***This letter will acknowledge receipt of your correspondence on March 4, 2015.We have reached a verbal agreement with the complainant to satisfactorily resolve theirconcern and are in the process of finalizing the agreement.Should you have any
further questions, please feel free to contact meRegards,***
** ***AmericanModern Insurance GroupP* ***
***
*** *** ***
*** *** *** ***
Insured: I*** *** Complainant: *** *** Policy Number: *** Company: *** *** *** *** *** *** *** ***Dear Ms***I am responding to your letter that was received in our office on October 15, 2016, regarding the above mentioned policy.I have contacted Ms
*** and worked directly with her to get all the necessary information to cancel the policyThe policy has been cancelled for the current term of July 11, through July 11, and is being cancelled back to May 5, in the previous term of July 11, through July 11, 2016.Ms*** will be receiving two separate refund checks; one for $and another for $124.30.If you should have any additional questions, please feel free to contact *** *** at c*** or by phone at *** extension ***Sincerely,*** ***, Quality Specialist
July 22, 2015Attn: *** ***Cincinnati Revdex.comRE: File Number: ***Insured: *** ***Policy Number: ***Dear *** ***:I am responding to your letter that was received in our office on July 17, 2015, regarding the above mentionedpolicy.Our records show
that *** *** contacted us on June 22, to cancel their policy because theywere moving into a home*** issued a refund check# *** for $to *** *** onJune 25, Our records show that it was mailed to *** *** *** *** *** *** ** ***shortly thereafter.The policy was cancelled with an effective date of June 22, If for some reason the refund check stillhasn’t been received please have *** *** contact *** directly to advise.If you should have any additional questions, please feel free to contact me at *** orby phone at *** extension ***.Sincerely,Mellisa A***SrCompany Authority & Market Conduct Specialist
Please allow this letter to serve as acknowledgment of your correspondence regarding the supplemental response submitted by our insured Mr*** *** following our recent response to his original complaint filed with your office.I have reviewed Mr***’s additional concerns regarding the above-noted insurance claim for the damages to his propertySpecifically, Mr*** is requesting that coverage for the claim be afforded based upon the amount of time it took to investigate and conclude the claimPlease be advised that American Modern Select Insurance Company makes every effort to provide coverage when a loss occursUnfortunately, in this instance, the damages identified were not the result of a loss event covered under the policy that was in force on the date of lossTherefore, no coverage can be extended or payment made for the damages claimed.At this time, our file remains closed with no further action necessaryHowever, should we receive any additional information, which has not previously been provided and that may affect our coverage position, we would be pleased to review and consider.I trust that this matter has been addressed to your satisfactionHowever, if I may be of further assistance or if you should need additional information, please contact me at *** *** *** ** ***
I am responding to your letter received in our office on October 18, regarding the above mentioned policy.On October 14, 2016, we set this policy to cancel, as the vehicle was listed as an off road unit that was being used on the roadCancellation was scheduled to take place on October 31,
2016.However, upon further investigation, we have determined that the vehicle is a golf cart that has been titled and registered as a street legal vehicle for on road use within the customer communityThis makes the vehicle eligible for our program and therefore, we have reversed the pending cancellation that was set on this policy.I hope this response will bring closure to our correspondenceShould you have additional questions, please feel free to contact American Family Home Insurance Company via e-mail at *** ** ** *** *** ***Sincerely,*** *** Underwriting Analyst American Family Home Insurance Company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please find our response attachedThank youRevdex.com*** ***
*** *** *** ***
*** * ** ***
Dear *** *** :
This message is in regard to your concerns submitted on 2/4/11:56:AM against American Modern Insurance Group. Your complaint was assigned ID ***. We received the business's response to your concerns, and you can find the contents of the message below or attached
To assist us in bringing this matter to a close, we would like to know your view on the matter.
* Has the company addressed the issues of this dispute?
* If not, why?
* Has the company met the agreement they outlined in their response?
Please submit your thoughts via online system, fax or mail within days.
The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language
Your complaint will be made part of the company's Revdex.com Business Review. If we don't hear from you, your complaint will be reflected as "resolved." Should you have any questions or further concerns, please do not hesitate to contact us. We would be glad to assist you.
Regards,
*** *** Marketplace Resource Consultant *** *** ***
MESSAGE FROM BUSINESS:
Please find our response attachedThank you
Thank you for your letter regarding our customer’s concernsWe appreciate your effort to assist and facilitate communication in this matter.It is our policy not to disclose personal claims information to other parties without the express written consent of our policy holdersWe have concluded this
matter with our insured and believe that we have reached an amicable resolution for all concerned.If you have any further questions or if any further issues arise, please contact me at ***I will be happy to assist in any way that I can.Thank you for your assistance.Sincerely.American Modern Select Insurance*** *** ***
*** *** * *** *** *** * *** *** *** * *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached document
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the busin***'s response If you wish, you may update it before sending it If you and the busin*** have reached an agreement and compliance is set for a future date, we trust the busin*** will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Better Busin*** Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon *** ***,Please find attached our company response in regards to *** ***'s concerns that were provided to our company under your complaint # ***.If you should have any questions, please don't hesitate to contact me.Sincerely,Mellisa A***
Good morning,
Please find attached our company response to file # ***
Thank you
Mellisa A***October 8, 2015Attn: *** *** ***Cincinnati Revdex.comE4th St#600Cincinnati, Ohio 45202RE: File Number: ***Insured: *** ***Policy Number: ***NAIC Number:
***Dear *** ***,I am responding to your letter that was received in our office on October 1, regardingthe above mentioned policy.*** *** contacted American Family Home Insurance Company on August 18, 2015requesting to cancel her policy effective August 1, Per her request the policy wascancelled and we issued a refund check of $1,on August 20, The refundcheck was returned by the post office as “Return to Sender”.A second refund check was issued on September 16, and it was cashed by *** on September 24, 2015.We welcome the opportunity to further discuss this matterShould you have additionalquestions, please feel free to contact Mellisa A*** via e-mail [email protected] or by phone at 1-800-759-extension ***.Sincerely,Kathrin Y***Team SpecialistAmerican Family Home Insurance Company
Our response is attached. August 17, 2015Revdex.comAttn: *** ***RE: Our Claim #: ***Loss Date: February 25, 2014Your File #: ***Dear *** ***:I am writing in response to the above referenced customer concern, which was received in our office on August 17,
2015.My review of the information submitted to your office indicates the primary concern of the customer was our coveragedecision for the above referenced claim I have reviewed our claim file, and noted the following information from ourinspection of his home: Water stains in the master bedroom ceiling in the proximity where the plumbing vent pipeWater stains to the ceiling in the left rear bedroom cornerThe roof has areas that had been tarred previously, but appear to be leaking No evidence found of any sudden or direct openings in the roof in the areas over or proximate to the portions of thehome with interior water damageOur coverage determination was communicated in writing on March 30, The basis of our coverage declination werethe following two exclusions under the policy: Loss or damage due and confined to wear and tear, freezing, neglect or mechanical or electrical breakdown orfailure, or manufacturer defectLoss or damage due and confined to leakage from rain, sleet or snow or its resulting damage whether or not winddrivenAs the cause of the damage was based on wear and tear / leakage of rain in the absence of damage to the roof from acovered peril, coverage was respectfully denied under the policy Based on my review of the information, I must concludethat the decision was accurate and absent any additional or new information must respectfully maintain our originalcoverage decision.Please do not hesitate to contact us should you have any questions, concerns or any additional information for furtherconsideration.Sincerely,Paul S*Claims Supervisor IIAmerican Family Home Insurance Company
This letter will acknowledge
receipt of the correspondence from you on April 29th, We received this claim filed by
the insured, Quicken Loan Inc on March 11th, The damages
reported by the borrower, *** ***, indicated interior water damage to the
bedroom due to water leaking from
the roof.
The claim was assigned to *** *** for handling who sent it out for
inspection to a local field adjusterThe inspection completed
confirmed interior water damage from the roof was found to a bedroomThe
inspection of the roof found that one slope was replaced and is newer than the
other slopeNo wind or hail damage was found to the newer slope of the roof
and it was found to be in good conditionThe inspection of the older slope
found no evidence of wind or hail damageThe slope was found to be worn and
deteriorated due to age and wear and tearThis resulted in water to seep and
cause damage to the bedroom. Upon review of the inspection
report and the policy it was found that the roof was not covered due to age,
deterioration and wear and tearHowever, the interior water damage is covered
in the policyAn estimate to repair the water damage in the bedroom was worked
up and repairs came to a total of $The policy has a deductible of
$Since the cost of repair is less than the policy deductible no payment
was issued*** *** spoke with the
borrower and discussed the denial on the roof and repairs to the bedroom
*** informed Mr*** that if he finds that the repairs to the interior were
higher than the policy deductible to forward a contractor’s estimate for
reviewIf you have any questions or need further information, please contact the
undersigned at *** *** *** Sincerely, *** *** Claims Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Re***al response, October 10,2016: On September 15, 2016, the claim was reviewed again by Mr***’s Examiner, Ms*** ***At that time, it was discovered that the incorrect payment amount was issuedWe immediately issued another payment in the amount of $that was owed to Mr***Ms*** tried to contact Mr*** by telephone, but was unsuccessful and left a voice mail message detailing the error and explaining the issuance of the additional amountAdditionally, she requested that he contact her directly with any questions and provided her contact information. I trust that this matter has been addressed to your satisfactionHowever, should you have any questions or concerns, please do not hesitate to contact our office. Sincerely, AMERICAN FAMILY HOME INSURANCE *** *** * *** ***
***
*** *** ***
*** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will
comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I'm still awaiting paymentsI would still like to keep the claim openI also have another Claim #*** in regards to receiving a $1,a monthfor the month of February, and March if I'm still unemployed I would really like to keep this complaint open due to the fact that nothing was going nowhere with this company until the Revdex.com got involved, now everyone is prompt and respectful I would like to keep it this way if that is possible until these matters are resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Good morning,We are in need of a little more information. Can you please provide us a policy number and claim number so I can research this further?Thank you*** ***
This renters insurance policy was written effective July 26, On June 30, the customer called to request that the policy be cancelled effective May 9, as he had moved from this locationOnce we received the necessary documents to do so we cancelled the policyWe did have to process
two cancellations transactionsWe cancelled the current term then back dated the cancellation to the previous term which caused two refundsThe refund was mailed on July 2, for $385.00; the second one mailed on July 6, for $
DearMs. ***This letter will acknowledge receipt of your correspondence on March 4, 2015.We have reached a verbal agreement with the complainant to satisfactorily resolve theirconcern and are in the process of finalizing the agreement.Should you have any
further questions, please feel free to contact meRegards,***
** ***AmericanModern Insurance GroupP* ***
***
*** *** ***
*** *** *** ***
Insured: I*** *** Complainant: *** *** Policy Number: *** Company: *** *** *** *** *** *** *** ***Dear Ms***I am responding to your letter that was received in our office on October 15, 2016, regarding the above mentioned policy.I have contacted Ms
*** and worked directly with her to get all the necessary information to cancel the policyThe policy has been cancelled for the current term of July 11, through July 11, and is being cancelled back to May 5, in the previous term of July 11, through July 11, 2016.Ms*** will be receiving two separate refund checks; one for $and another for $124.30.If you should have any additional questions, please feel free to contact *** *** at c*** or by phone at *** extension ***Sincerely,*** ***, Quality Specialist
July 22, 2015Attn: *** ***Cincinnati Revdex.comRE: File Number: ***Insured: *** ***Policy Number: ***Dear *** ***:I am responding to your letter that was received in our office on July 17, 2015, regarding the above mentionedpolicy.Our records show
that *** *** contacted us on June 22, to cancel their policy because theywere moving into a home*** issued a refund check# *** for $to *** *** onJune 25, Our records show that it was mailed to *** *** *** *** *** *** ** ***shortly thereafter.The policy was cancelled with an effective date of June 22, If for some reason the refund check stillhasn’t been received please have *** *** contact *** directly to advise.If you should have any additional questions, please feel free to contact me at *** orby phone at *** extension ***.Sincerely,Mellisa A***SrCompany Authority & Market Conduct Specialist
Please allow this letter to serve as acknowledgment of your correspondence regarding the supplemental response submitted by our insured Mr*** *** following our recent response to his original complaint filed with your office.I have reviewed Mr***’s additional concerns regarding the above-noted insurance claim for the damages to his propertySpecifically, Mr*** is requesting that coverage for the claim be afforded based upon the amount of time it took to investigate and conclude the claimPlease be advised that American Modern Select Insurance Company makes every effort to provide coverage when a loss occursUnfortunately, in this instance, the damages identified were not the result of a loss event covered under the policy that was in force on the date of lossTherefore, no coverage can be extended or payment made for the damages claimed.At this time, our file remains closed with no further action necessaryHowever, should we receive any additional information, which has not previously been provided and that may affect our coverage position, we would be pleased to review and consider.I trust that this matter has been addressed to your satisfactionHowever, if I may be of further assistance or if you should need additional information, please contact me at *** *** *** ** ***
I am responding to your letter received in our office on October 18, regarding the above mentioned policy.On October 14, 2016, we set this policy to cancel, as the vehicle was listed as an off road unit that was being used on the roadCancellation was scheduled to take place on October 31,
2016.However, upon further investigation, we have determined that the vehicle is a golf cart that has been titled and registered as a street legal vehicle for on road use within the customer communityThis makes the vehicle eligible for our program and therefore, we have reversed the pending cancellation that was set on this policy.I hope this response will bring closure to our correspondenceShould you have additional questions, please feel free to contact American Family Home Insurance Company via e-mail at *** ** ** *** *** ***Sincerely,*** *** Underwriting Analyst American Family Home Insurance Company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please find our response attachedThank youRevdex.com*** ***
*** *** *** ***
*** * ** ***
Dear *** *** :
This message is in regard to your concerns submitted on 2/4/11:56:AM against American Modern Insurance Group. Your complaint was assigned ID ***. We received the business's response to your concerns, and you can find the contents of the message below or attached
To assist us in bringing this matter to a close, we would like to know your view on the matter.
* Has the company addressed the issues of this dispute?
* If not, why?
* Has the company met the agreement they outlined in their response?
Please submit your thoughts via online system, fax or mail within days.
The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language
Your complaint will be made part of the company's Revdex.com Business Review. If we don't hear from you, your complaint will be reflected as "resolved." Should you have any questions or further concerns, please do not hesitate to contact us. We would be glad to assist you.
Regards,
*** *** Marketplace Resource Consultant *** *** ***
MESSAGE FROM BUSINESS:
Please find our response attachedThank you
Thank you for your letter regarding our customer’s concernsWe appreciate your effort to assist and facilitate communication in this matter.It is our policy not to disclose personal claims information to other parties without the express written consent of our policy holdersWe have concluded this
matter with our insured and believe that we have reached an amicable resolution for all concerned.If you have any further questions or if any further issues arise, please contact me at ***I will be happy to assist in any way that I can.Thank you for your assistance.Sincerely.American Modern Select Insurance*** *** ***
*** *** * *** *** *** * *** *** *** * *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached document
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the busin***'s response If you wish, you may update it before sending it If you and the busin*** have reached an agreement and compliance is set for a future date, we trust the busin*** will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Better Busin*** Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon *** ***,Please find attached our company response in regards to *** ***'s concerns that were provided to our company under your complaint # ***.If you should have any questions, please don't hesitate to contact me.Sincerely,Mellisa A***
Good morning,
Please find attached our company response to file # ***
Thank you
Mellisa A***October 8, 2015Attn: *** *** ***Cincinnati Revdex.comE4th St#600Cincinnati, Ohio 45202RE: File Number: ***Insured: *** ***Policy Number: ***NAIC Number:
***Dear *** ***,I am responding to your letter that was received in our office on October 1, regardingthe above mentioned policy.*** *** contacted American Family Home Insurance Company on August 18, 2015requesting to cancel her policy effective August 1, Per her request the policy wascancelled and we issued a refund check of $1,on August 20, The refundcheck was returned by the post office as “Return to Sender”.A second refund check was issued on September 16, and it was cashed by *** on September 24, 2015.We welcome the opportunity to further discuss this matterShould you have additionalquestions, please feel free to contact Mellisa A*** via e-mail [email protected] or by phone at 1-800-759-extension ***.Sincerely,Kathrin Y***Team SpecialistAmerican Family Home Insurance Company
Our response is attached. August 17, 2015Revdex.comAttn: *** ***RE: Our Claim #: ***Loss Date: February 25, 2014Your File #: ***Dear *** ***:I am writing in response to the above referenced customer concern, which was received in our office on August 17,
*Claims Supervisor IIAmerican Family Home Insurance Company
2015.My review of the information submitted to your office indicates the primary concern of the customer was our coveragedecision for the above referenced claim I have reviewed our claim file, and noted the following information from ourinspection of his home: Water stains in the master bedroom ceiling in the proximity where the plumbing vent pipeWater stains to the ceiling in the left rear bedroom cornerThe roof has areas that had been tarred previously, but appear to be leaking No evidence found of any sudden or direct openings in the roof in the areas over or proximate to the portions of thehome with interior water damageOur coverage determination was communicated in writing on March 30, The basis of our coverage declination werethe following two exclusions under the policy: Loss or damage due and confined to wear and tear, freezing, neglect or mechanical or electrical breakdown orfailure, or manufacturer defectLoss or damage due and confined to leakage from rain, sleet or snow or its resulting damage whether or not winddrivenAs the cause of the damage was based on wear and tear / leakage of rain in the absence of damage to the roof from acovered peril, coverage was respectfully denied under the policy Based on my review of the information, I must concludethat the decision was accurate and absent any additional or new information must respectfully maintain our originalcoverage decision.Please do not hesitate to contact us should you have any questions, concerns or any additional information for furtherconsideration.Sincerely,Paul S
This letter will acknowledge
receipt of the correspondence from you on April 29th, We received this claim filed by
the insured, Quicken Loan Inc on March 11th, The damages
reported by the borrower, *** ***, indicated interior water damage to the
bedroom due to water leaking from
the roof.
The claim was assigned to *** *** for handling who sent it out for
inspection to a local field adjusterThe inspection completed
confirmed interior water damage from the roof was found to a bedroomThe
inspection of the roof found that one slope was replaced and is newer than the
other slopeNo wind or hail damage was found to the newer slope of the roof
and it was found to be in good conditionThe inspection of the older slope
found no evidence of wind or hail damageThe slope was found to be worn and
deteriorated due to age and wear and tearThis resulted in water to seep and
cause damage to the bedroom. Upon review of the inspection
report and the policy it was found that the roof was not covered due to age,
deterioration and wear and tearHowever, the interior water damage is covered
in the policyAn estimate to repair the water damage in the bedroom was worked
up and repairs came to a total of $The policy has a deductible of
$Since the cost of repair is less than the policy deductible no payment
was issued*** *** spoke with the
borrower and discussed the denial on the roof and repairs to the bedroom
*** informed Mr*** that if he finds that the repairs to the interior were
higher than the policy deductible to forward a contractor’s estimate for
reviewIf you have any questions or need further information, please contact the
undersigned at *** *** *** Sincerely, *** *** Claims Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Re***al response, October 10,2016: On September 15, 2016, the claim was reviewed again by Mr***’s Examiner, Ms*** ***At that time, it was discovered that the incorrect payment amount was issuedWe immediately issued another payment in the amount of $that was owed to Mr***Ms*** tried to contact Mr*** by telephone, but was unsuccessful and left a voice mail message detailing the error and explaining the issuance of the additional amountAdditionally, she requested that he contact her directly with any questions and provided her contact information. I trust that this matter has been addressed to your satisfactionHowever, should you have any questions or concerns, please do not hesitate to contact our office. Sincerely, AMERICAN FAMILY HOME INSURANCE *** *** * *** ***
***
*** *** ***
*** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will
comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I'm still awaiting paymentsI would still like to keep the claim openI also have another Claim #*** in regards to receiving a $1,a monthfor the month of February, and March if I'm still unemployed I would really like to keep this complaint open due to the fact that nothing was going nowhere with this company until the Revdex.com got involved, now everyone is prompt and respectful I would like to keep it this way if that is possible until these matters are resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***