Our office was called for the removal and it was mistakenly removed days earlyArwood Waste would be happy to reimburse you the $which would be the amount for the daysAs far as going on private property the driver went on that property weekly to service so we were not aware that we were not to go on the property
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and find that this resolution is satisfactory to meAfter submitting the complaint the business said they could have the unit to me on Monday July 27, which was unacceptable to me as I needed the unit for July 24thThey were unable to tell me why my unit was not delivered on the confirmed date or where it wasI had told the business I was submitting a complaint but cancelled the unit because it would be useless to me if delivered after the 23rdI am satisfied with the cancellation and the fact my card was not charged but would like to know why my unit was not delivered as promised Regards, Ann [redacted]
Complaint: [redacted] I am rejecting this response because: Nice try but I asked"This is [redacted] correct?" Sales lady responded with, "This is Arwood Waste." Then there was silence for a second while I comprehended that there were multiple numbers for this company listed with [redacted] And when I informed the sales lady that I already had a poor experience with Arwood she said she had heard about thatOwn up to mistakes and fix themDon't make up excusesWhy don't we look into the record of the calls since your call center records calls for quality assurance? Regards, [redacted]
First and foremost I sincerely, apologize that the customer service you received was not 100% helpfulI have talked with all sales associates that I can see that have spoke with you.Your account has been closed with a zero balancePlease let me know if there is anything else I can do to help you
The account has a zero balance however, there is not a refund dues as we do not pro-rate I sincerely, apologize that you called and the unit was not removed per your instruction but it has been now and your account is closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Consumer called and stated issue is resolved
Arwood Waste supplies dumpsters and sanitation units that is what type of company we are. Mr. [redacted] called our office ask for a dumpster we gave him a price and he accepted.He actually called and ordered another dumpster under his wife's name and later cancelled it. Arwood Waste has done nothing wrong. Had Mr. [redacted] done more research he would have found the dumpster company in his area. Just like 411 you pay for them to find the number you pay us to find a dumpster. I apologize Mr. [redacted] does not see it that way
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]
Arwood Waste will remove the lien on the property and close the account with a zero balanceThere will be a lien release sent Wednesday 8/to [redacted] as well as mailed to [redacted] ***Arwood Waste still feels we fulfilled the services but as a good will gesture for our valued customers this will be removed from the account
This order was placed on line with all information on it $was paid and as you see on page two of this information that is the total quotedPlease see attached
Complaint: [redacted] I am rejecting this response because: when I purchased the apartments in December 2012, I continued the previous service from the prior owner I did NOT make a new order The dumpster from December has been a Two yard dumpster It is true that I did recognize that the dumpster was a two yard rather than a four yard until the fourth quarter of At that time, I made the request for a refund for the difference between a four yard and two yard dumpster.Further, I do not want the current two yard dumpster traded out for a four yard dumpster as I do need the capacity of a four yard dumpster.If Arwood Waste wants to resolve this matter then the company need to communicate with its customer rather just take actions that the customer has not requested!!! Regards, [redacted] ***
Our office was called for the removal and it was mistakenly removed days earlyArwood Waste would be happy to reimburse you the $which would be the amount for the daysAs far as going on private property the driver went on that property weekly to service so we were not aware that we were not to go on the property
I have requested the $remainder of the $for the broken unitThis should show on your credit card within 3-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and find that this resolution is satisfactory to meAfter submitting the complaint the business said they could have the unit to me on Monday July 27, which was unacceptable to me as I needed the unit for July 24thThey were unable to tell me why my unit was not delivered on the confirmed date or where it wasI had told the business I was submitting a complaint but cancelled the unit because it would be useless to me if delivered after the 23rdI am satisfied with the cancellation and the fact my card was not charged but would like to know why my unit was not delivered as promised Regards, Ann [redacted]
Complaint: [redacted] I am rejecting this response because: Nice try but I asked"This is [redacted] correct?" Sales lady responded with, "This is Arwood Waste." Then there was silence for a second while I comprehended that there were multiple numbers for this company listed with [redacted] And when I informed the sales lady that I already had a poor experience with Arwood she said she had heard about thatOwn up to mistakes and fix themDon't make up excusesWhy don't we look into the record of the calls since your call center records calls for quality assurance? Regards, [redacted]
First and foremost I sincerely, apologize that the customer service you received was not 100% helpfulI have talked with all sales associates that I can see that have spoke with you.Your account has been closed with a zero balancePlease let me know if there is anything else I can do to help you
I have reduced the balance due to $This is for the attempted delivery
The total you paid was $which is for services rendered All other fees have been removed from the account
Unfortunately, the first call for removal we have record of was 8/5/and at that time I did request the removalThe lien and balance are legitimate
The account has a zero balance however, there is not a refund dues as we do not pro-rate I sincerely, apologize that you called and the unit was not removed per your instruction but it has been now and your account is closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Consumer called and stated issue is resolved
Arwood Waste supplies dumpsters and sanitation units that is what type of company we are. Mr. [redacted] called our office ask for a dumpster we gave him a price and he accepted.He actually called and ordered another dumpster under his wife's name and later cancelled it. Arwood Waste has done nothing wrong. Had Mr. [redacted] done more research he would have found the dumpster company in his area. Just like 411 you pay for them to find the number you pay us to find a dumpster. I apologize Mr. [redacted] does not see it that way
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]
After going over your account the balance is $for the removal, I have removed the rest of the invoice
Arwood Waste will remove the lien on the property and close the account with a zero balanceThere will be a lien release sent Wednesday 8/to [redacted] as well as mailed to [redacted] ***Arwood Waste still feels we fulfilled the services but as a good will gesture for our valued customers this will be removed from the account
I do apologize for the lien threats however, the $is not due as a refund
This order was placed on line with all information on it $was paid and as you see on page two of this information that is the total quotedPlease see attached
Complaint: [redacted] I am rejecting this response because: when I purchased the apartments in December 2012, I continued the previous service from the prior owner I did NOT make a new order The dumpster from December has been a Two yard dumpster It is true that I did recognize that the dumpster was a two yard rather than a four yard until the fourth quarter of At that time, I made the request for a refund for the difference between a four yard and two yard dumpster.Further, I do not want the current two yard dumpster traded out for a four yard dumpster as I do need the capacity of a four yard dumpster.If Arwood Waste wants to resolve this matter then the company need to communicate with its customer rather just take actions that the customer has not requested!!! Regards, [redacted] ***
Unfortunately, the fee cannot be waived due to the fuel to take the units for them to be refused