Complaint: [redacted] I am rejecting this response because: I feel I should be reimbursed for the generator I rented for the trailer which I did not receive I received no explanation of why the order was not delivered I do not want anyone else to experience this situation and as I reviewed the Revdex.com website , this was not the first occurrence! Additionally, I would like to know why I was told I would be called with information and was not This is not a small matter--it caused considerable anxiety and stress to my family and I Regards, ***
Complaint: [redacted] I am rejecting this response because: I would like to know what adjustment was made to the account What am I being charged? Will I be receiving a refund, and if so, how much? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: If someone can see my account to be able to tell that I updated my delivery date from August to August 7th and actually confirmed that date without me having to even say it when I called, how/why isn't there any notes section/flag to say "this order cannot be completed." If you new back in APRIL that this could not be done, why were people still confirming that my order was in place and assuring me that I had nothing to worry about!! The excuses are completely unacceptableThe apologize is far too little too late and I'm even shocked that your system allowed me to complete the order in the first place if you don't service my areaWhere on your system do you specify which areas you serve? Why wasn't a simple phone call made to me immediately to say "we noticed you selected an area we unfortunately do not service" instead of a "robotic" email that just said "overbook notice #____" that doesn't tell me anything! That is not clear, and that does not explain the situationThe email that you sent saying "overbook notice" - it wasn't that you were overbooked, you don't even serve my areaAgain, unclear communication with no follexplanation*The company I booked my honeymoon through calls me each time they send an email just to confirm everything is going smoothly with our tripThis would have been a great phone call back in April to get to explain that it can't happenThat would have given me months to figure it out! What do you do for people who don't regularly check their email? You asked me for my phone number, for what reason? Clearly you don't use itThen when you called me yesterday and immediately started with "calling regarding your overbooked order that we told you about back in April"The tone was unnecessary...and you obviously realized that I did not receive that communication otherwise you wouldn't have started it that wayThat's what I call guilt over realizing that I clearly did not know that I wasn't getting my orderIt is incredibly poor business practice and customer service to not have your reps equipped with customer account information, such as CANCELLING AN ORDERThis is all I have to say on the matter (for now) and if that's all you have to say then there's no point in going back and forthI really hope you revise your practices for future clientsI'll have to deal with the unfortunate stress (emotional and financial that was caused by something complete preventable [redacted]
Your sales person was [redacted] as [redacted] is the [redacted] and does not do sales The $is from our [redacted] company for trying to deliver and the delivery was refused The $is a valid charge
Mr [redacted] ordered a yard dumpster from Arwood Waste in December of In October of Mr [redacted] called our office and stated he wanted a new dumpster as this one was all rusted and he wanted a lock put on the unit The driver we had trade the units out accidently took a yard opposed to a yardHe did indeed have a yard for until this time At this time there is a refund due to Mr [redacted] for billing cycles @ $each, from 10/31/through 3/8/making a total of $ The unit will be changed out by Tuesday 3/8/I have resumed the serviceI will be happy to place the $on Mr [redacted] account leaving him a balance with Arwood Waste of $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note that I have a specific complaint with the woman answering the phone Rudeness should never be tolerated I'm a good customer, though small, and only asking for some courtesy Regards, [redacted] ***
Arwood Waste does sincerely, apologize for the unfortunate lack of service you receivedArwood Waste could not service your area with the restroom trailerAgain this was an episode that has occurred very few times and we are working diligently with all of our sister companies to assure it does not happen again Please accept Arwood Waste apologies
We did not receive a cancellation for this orderWhen the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already portable restrooms and sink onsite I called the customer and left a message advising that there was no cancellation submitted to the office and they would still be charged for the rentalMr [redacted] has a balance with Arwood Waste he paid the $and then proceeded to call his bank and do a charge back on the dollar amountHe now owes the $as well as a $non sufficient funds fee, making a total of $There has also been a mechanics lien placed on the property that requires a $payment for removal
Complaint: [redacted] I am rejecting this response because: I am only willing to pay the advertised amount of $plus the delivery fee of $I am also requesting that the advertisement be removed that is stating those rates with no reference of additional feesI am willing to forgo the $credit that I also signed up for in the advertisement Regards, [redacted]
Arwood Waste done everything in our power to supply the requested items I have tried to locate something elsewhere.Unfortunately there is not anyway to give you the money difference These things are beyond Arwood Waste control and we notified you as soon as we were aware of the problem
Arwood Waste has contacted the collection company and advised that you were indeed billed in error and it was the fault of Arwood Waste not youI sent you a paid on full invoice out of our system.Your account is now closed with Arwood Waste and the collection agency and any derogatory information has been removed
Mr [redacted] had been called numerous times with no response about the past due amount He was also sent a Notice To Owner before the lien was placed All charged and fees are indeed valid for services renderedThank you, [redacted] Office Manager Arwood Waste & Demolition
Unfortunately, these things occur from time to timeOur sister companies have the units reserved at the time however, there are variables that could occur, such as damaged units picked up from events prior to this one.Arwood Waste sincerely, apologies for any inconvenience this may have caused you
Complaint: [redacted] I am rejecting this response because: you did not fulfill this order because you did not provide a trailerYour delivery man called and said here's a name and phone numberYour business failed to provide the reliable, dependable service it advertisesYou did not bother to contact me after I completed the survey that your company sends outYou seem to be missing the main issueI had a contract for $1394; at the very last possible moment you left me without the trailer and passed me off to another companyThis incurred an additional cost of over $ Do you consider this dependable and reliable service that you advertise? It wasn't my fault, but I'm the one stuck with the additional expenseWe called the week before the wedding and on Thursday and were guaranteed a toiletThe stress this caused our family the day before the wedding was awful Regards, [redacted]
The call could not have been to our business yesterday as we do not have any prices like thatHowever, our call center associates do not know if we have anything in stock here or with our sister companies nordo they know if there would be a price increase as all they do is take incoming potential sales calls He sounds as if you may have reached another company similar to ours.Thank you,***
Complaint: [redacted] I am rejecting this response because: I called companies again yesterday trying to get a porta potty last minuteArwood has other phone numbers in [redacted] ( [redacted] this time) and I almost placed another order with them before realizing it was the same company! The quote I was given yesterday was $for a standard unit and no extra chargeI didnt get the sales lady's name but she said they weren't out of units and there wasn't an extra delivery charge for the delivery locationWhen I asked what company it was and said I had already had this company break a contract with me she said, "Oh I heard about you this morning." I'm unimpressed with the way they do business at Arwood or [redacted] or [redacted] or whatever they are going by today Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I feel I should be reimbursed for the generator I rented for the trailer which I did not receive I received no explanation of why the order was not delivered I do not want anyone else to experience this situation and as I reviewed the Revdex.com website , this was not the first occurrence! Additionally, I would like to know why I was told I would be called with information and was not This is not a small matter--it caused considerable anxiety and stress to my family and I Regards, ***
Complaint: [redacted] I am rejecting this response because: I would like to know what adjustment was made to the account What am I being charged? Will I be receiving a refund, and if so, how much? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: If someone can see my account to be able to tell that I updated my delivery date from August to August 7th and actually confirmed that date without me having to even say it when I called, how/why isn't there any notes section/flag to say "this order cannot be completed." If you new back in APRIL that this could not be done, why were people still confirming that my order was in place and assuring me that I had nothing to worry about!! The excuses are completely unacceptableThe apologize is far too little too late and I'm even shocked that your system allowed me to complete the order in the first place if you don't service my areaWhere on your system do you specify which areas you serve? Why wasn't a simple phone call made to me immediately to say "we noticed you selected an area we unfortunately do not service" instead of a "robotic" email that just said "overbook notice #____" that doesn't tell me anything! That is not clear, and that does not explain the situationThe email that you sent saying "overbook notice" - it wasn't that you were overbooked, you don't even serve my areaAgain, unclear communication with no follexplanation*The company I booked my honeymoon through calls me each time they send an email just to confirm everything is going smoothly with our tripThis would have been a great phone call back in April to get to explain that it can't happenThat would have given me months to figure it out! What do you do for people who don't regularly check their email? You asked me for my phone number, for what reason? Clearly you don't use itThen when you called me yesterday and immediately started with "calling regarding your overbooked order that we told you about back in April"The tone was unnecessary...and you obviously realized that I did not receive that communication otherwise you wouldn't have started it that wayThat's what I call guilt over realizing that I clearly did not know that I wasn't getting my orderIt is incredibly poor business practice and customer service to not have your reps equipped with customer account information, such as CANCELLING AN ORDERThis is all I have to say on the matter (for now) and if that's all you have to say then there's no point in going back and forthI really hope you revise your practices for future clientsI'll have to deal with the unfortunate stress (emotional and financial that was caused by something complete preventable [redacted]
Your sales person was [redacted] as [redacted] is the [redacted] and does not do sales The $is from our [redacted] company for trying to deliver and the delivery was refused The $is a valid charge
Mr [redacted] ordered a yard dumpster from Arwood Waste in December of In October of Mr [redacted] called our office and stated he wanted a new dumpster as this one was all rusted and he wanted a lock put on the unit The driver we had trade the units out accidently took a yard opposed to a yardHe did indeed have a yard for until this time At this time there is a refund due to Mr [redacted] for billing cycles @ $each, from 10/31/through 3/8/making a total of $ The unit will be changed out by Tuesday 3/8/I have resumed the serviceI will be happy to place the $on Mr [redacted] account leaving him a balance with Arwood Waste of $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note that I have a specific complaint with the woman answering the phone Rudeness should never be tolerated I'm a good customer, though small, and only asking for some courtesy Regards, [redacted] ***
Arwood Waste does sincerely, apologize for the unfortunate lack of service you receivedArwood Waste could not service your area with the restroom trailerAgain this was an episode that has occurred very few times and we are working diligently with all of our sister companies to assure it does not happen again Please accept Arwood Waste apologies
All the fees have been removed from the accountI sincerely, apologize for the internal billing issueThe account has been closed with a zero balance
We did not receive a cancellation for this orderWhen the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already portable restrooms and sink onsite I called the customer and left a message advising that there was no cancellation submitted to the office and they would still be charged for the rentalMr [redacted] has a balance with Arwood Waste he paid the $and then proceeded to call his bank and do a charge back on the dollar amountHe now owes the $as well as a $non sufficient funds fee, making a total of $There has also been a mechanics lien placed on the property that requires a $payment for removal
Complaint: [redacted] I am rejecting this response because: I am only willing to pay the advertised amount of $plus the delivery fee of $I am also requesting that the advertisement be removed that is stating those rates with no reference of additional feesI am willing to forgo the $credit that I also signed up for in the advertisement Regards, [redacted]
Arwood Waste done everything in our power to supply the requested items I have tried to locate something elsewhere.Unfortunately there is not anyway to give you the money difference These things are beyond Arwood Waste control and we notified you as soon as we were aware of the problem
Arwood Waste has contacted the collection company and advised that you were indeed billed in error and it was the fault of Arwood Waste not youI sent you a paid on full invoice out of our system.Your account is now closed with Arwood Waste and the collection agency and any derogatory information has been removed
Mr [redacted] had been called numerous times with no response about the past due amount He was also sent a Notice To Owner before the lien was placed All charged and fees are indeed valid for services renderedThank you, [redacted] Office Manager Arwood Waste & Demolition
Arwood Waste has implemented standard procedures to avoid these unfortunate incidents They are very minimal however, things do happen
Unfortunately, these things occur from time to timeOur sister companies have the units reserved at the time however, there are variables that could occur, such as damaged units picked up from events prior to this one.Arwood Waste sincerely, apologies for any inconvenience this may have caused you
Complaint: [redacted] I am rejecting this response because: you did not fulfill this order because you did not provide a trailerYour delivery man called and said here's a name and phone numberYour business failed to provide the reliable, dependable service it advertisesYou did not bother to contact me after I completed the survey that your company sends outYou seem to be missing the main issueI had a contract for $1394; at the very last possible moment you left me without the trailer and passed me off to another companyThis incurred an additional cost of over $ Do you consider this dependable and reliable service that you advertise? It wasn't my fault, but I'm the one stuck with the additional expenseWe called the week before the wedding and on Thursday and were guaranteed a toiletThe stress this caused our family the day before the wedding was awful Regards, [redacted]
The call could not have been to our business yesterday as we do not have any prices like thatHowever, our call center associates do not know if we have anything in stock here or with our sister companies nordo they know if there would be a price increase as all they do is take incoming potential sales calls He sounds as if you may have reached another company similar to ours.Thank you,***
I have requested the refund which takes 3-business days to show on your account
Complaint: [redacted] I am rejecting this response because: I called companies again yesterday trying to get a porta potty last minuteArwood has other phone numbers in [redacted] ( [redacted] this time) and I almost placed another order with them before realizing it was the same company! The quote I was given yesterday was $for a standard unit and no extra chargeI didnt get the sales lady's name but she said they weren't out of units and there wasn't an extra delivery charge for the delivery locationWhen I asked what company it was and said I had already had this company break a contract with me she said, "Oh I heard about you this morning." I'm unimpressed with the way they do business at Arwood or [redacted] or [redacted] or whatever they are going by today Regards, [redacted]
I apologize however, I have researched the call and message logs and I can not locate the call or message