First and foremost I sincerely, apologize for the issues you have experienced The dumpster did weigh a total of tons and you were allotted tonsHowever, for all your frustration, late delivery, etcI will remove the $
Mr [redacted] called our office on 2/22/@ 8:28am for delivery on 2/for a roll off dumpsterPlease see attached order form all fees associated are on the formThis form was immediately sent to Mr [redacted] advising of all fees he agreed to and giving him time to cancel if need beArwood Waste has not mislead, lied to nor hung up on anyone
I am rejecting this response because:I never said I would not pay for services received - especially since I gave Arwood Waste my credit card information and authorization at the time of ordering and I never instructed them not to process itIn addition, Arwood Waste was paid as agreed because I initiated the payment online myself even though they already had my payment informationArwood Waste refused to process my credit card and then sent letters stating I was delinquentI made numerous attempts to contact Arwood Waste but they refused to speak with me to discuss the service issueI may have stated that I did not feel like I should pay the full amount since this company DID NOT provide me services for the days promised in their written contract but I NEVER stated I would NOT payI still feel like I should be partially reimbursed or compensated because I had counted on the unit for days and I can prove that I was guaranteed a unit for days in writing but had the unit for and 1/daysThe initial 10% discount was given to me for a matter unrelated to the day service agreement they dishonoredThis company has been unprofessional from the start and their level of customer service is poor at bestI repeatedly asked for a manager or supervisor to contact me and no one would do soI also cannot believe that a CEO or President of a company who received an email and letter sent to his personal company email address detailing the many errors his company made in this situation, would not take the time to personally respond - especially since his company continued to threaten me with collection letters, threats of reporting me to credit bureaus and to the IRS and harass me - all in error - long after they had already received payment in full Regards, [redacted] ***
After looking into this account in our other system, I realize that there you did have 2 crs. Yes I understand I place a goodwill credit for a few missed services even if you were behind after speaking with you I wanted to help you. Arwood Waste has removed all late fees, interest fees as well as the legal fees. All we are asking is for the $425 lien be paid and we will happily issue a lien release.
There were no charges made to the credit card provided because we did not render any services to your party We are addressing the communication issues that you have faced internally to ensure that this does not happen to any other customer I will do additional research to try and assist you with getting some container service to your location
Complaint: [redacted] I am rejecting this response because: due to circumstances, the fact they waited until Thursday afternoon to tell me the unit was damaged, by their assurances from company employees I would have a unit, and finding out Friday morning I had to pay more money than contractedI agreed to the original price, not the one I paid Regards, [redacted]
Arwood waste is indeed a nation wide companyI spoke with the driver and he stated the dumpster was in fact a it was a yard that they delivered because they couldn't have delivered the yard because it was up a goat trail on top of a mountainI am at liberty to offer you $refund
I sincerely, apologize however, this was something that was out of our controlWe had this scheduled with our sister company and he had provided his units for hurricane *** victims and the units weredestroyedOn behalf of Arwood Waste we do apologize but these unforeseen issues cannot be helped
I am the [redacted] and I just started working your account today.Your total outstanding balance is $The dumpster weighed you were not given the ton allotment and adjusted that as well as removed the $dollars for the over days allotted.As far as the tree goes AW subbed the job to [redacted] 's roll off dumpsters so it was there driver that damaged your property
Our customer ordered the portable restrooms to be delivered on 2/27/ I understand our customer is stating they called in to cancel but there is no record of cancellation in the system in our systemThe units were on site until 6/23/as well as serviced weeklyThe units were requested to be removed by Arwood Waste as [redacted] was not paying there bill for services rendered
Unfortunately, the restroom trailer was double booked from our sister company on that dayI sincerely, apologize for this however, this was beyond Arwood Waste control and we reached out to all of our local vendors to try and help but with the eclipse there was absolutely nothing we could do
Arwood Waste sincerely, apologize for the inconvenience however, on the order form it states there may be additional funds due to mileageThere is really nothing we can do about the mileage cost
There was an email sent that advised we could not service the areaMaybe the email was not received or the message was not clearAgain, we sincerely apologize
Complaint: [redacted] I am rejecting this response because: There was not a service!! How can I put it in plain English so you can understand? There was never a service provided! The service was scheduled to be provided on 5/22/and that same day I received an email (attached) cancelling the serviceI never received a service from your companyI cannot pay for something I never receivedAnd furthermore, there was not a service in June either.Please come to your senses and drop the case, send me an statement with CERO balance and withdraw the lien filed against meAnd do not even think about sending me a 1099C because I do not owe you anythingThere was never a service provided! You have you own email to attest and support my claim that never a service was ever provided Regards, [redacted]
Mr***, email has been removed completely from out systemIf there are any other transactions will be handled with [redacted] the previous owner.Mr***, please accept my sincere apologies for the emails you received
First and foremost, I apologize for the inconvenienceYour account has been closed with a zero balanceThere was an error in our system and the billing continued even after the removal of your portable restroom.Please rest assured we are not a scam not has anything been reported to the credit bureauYou have a percent good rating with Arwood and again we do NOT report to the credit bureau
Complaint: [redacted] I am rejecting this response because: It is not addressing the fact that we never recieved the toiletIt also doesn't adress the fact that on January 21st (email provided) we told Arwood we didn't receive it and to stop billingAt that point, (if they delivered to the wrong location) they should have picked it up and stopped charging usWe did receive a different unit that we paid forThe other issue is no one will have a discussion with us that is why we have to communicate on this siteMy number is [redacted] I would like to get this resolved as it is becoming time consuming and sillyWe dispute the $2,charge and at most would be willing to pay until the January 21st email when we explicitly cancelled and disputed the order Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am not surprised by the lack of response to my request as this is the level of service I received when dealing with the actual company Emails and call where basically ignored As I previously stated x 2: I expected an explanation for why the service I reserved three months in advance was not delivered and if, as you stated you could not deliver, I was not notified prior to the date of service so I could obtain another vendor Additionally, as previously stated, I expect to be reimbursed for the extra generator I rented--which your representatives told me I needed--but did not use because you defaulted Obviously customer service is not a high priority in your organization and your method of dealing with conflict is to ignore it and hope it will go away This however, was a big deal and I would appreciate more consideration I am sure if it involved one of your family members you might see it in a different light Regards, [redacted] ***
First and foremost I sincerely, apologize for the issues you have experienced The dumpster did weigh a total of tons and you were allotted tonsHowever, for all your frustration, late delivery, etcI will remove the $
Mr [redacted] called our office on 2/22/@ 8:28am for delivery on 2/for a roll off dumpsterPlease see attached order form all fees associated are on the formThis form was immediately sent to Mr [redacted] advising of all fees he agreed to and giving him time to cancel if need beArwood Waste has not mislead, lied to nor hung up on anyone
I am rejecting this response because:I never said I would not pay for services received - especially since I gave Arwood Waste my credit card information and authorization at the time of ordering and I never instructed them not to process itIn addition, Arwood Waste was paid as agreed because I initiated the payment online myself even though they already had my payment informationArwood Waste refused to process my credit card and then sent letters stating I was delinquentI made numerous attempts to contact Arwood Waste but they refused to speak with me to discuss the service issueI may have stated that I did not feel like I should pay the full amount since this company DID NOT provide me services for the days promised in their written contract but I NEVER stated I would NOT payI still feel like I should be partially reimbursed or compensated because I had counted on the unit for days and I can prove that I was guaranteed a unit for days in writing but had the unit for and 1/daysThe initial 10% discount was given to me for a matter unrelated to the day service agreement they dishonoredThis company has been unprofessional from the start and their level of customer service is poor at bestI repeatedly asked for a manager or supervisor to contact me and no one would do soI also cannot believe that a CEO or President of a company who received an email and letter sent to his personal company email address detailing the many errors his company made in this situation, would not take the time to personally respond - especially since his company continued to threaten me with collection letters, threats of reporting me to credit bureaus and to the IRS and harass me - all in error - long after they had already received payment in full Regards, [redacted] ***
After looking into this account in our other system, I realize that there you did have 2 c
rs. Yes I understand I place a goodwill credit for a few missed services even if you were behind after speaking with you I wanted to help you. Arwood Waste has removed all late fees, interest fees as well as the legal fees. All we are asking is for the $425 lien be paid and we will happily issue a lien release.
There were no charges made to the credit card provided because we did not render any services to your party We are addressing the communication issues that you have faced internally to ensure that this does not happen to any other customer I will do additional research to try and assist you with getting some container service to your location
Complaint: [redacted] I am rejecting this response because: due to circumstances, the fact they waited until Thursday afternoon to tell me the unit was damaged, by their assurances from company employees I would have a unit, and finding out Friday morning I had to pay more money than contractedI agreed to the original price, not the one I paid Regards, [redacted]
Arwood waste is indeed a nation wide companyI spoke with the driver and he stated the dumpster was in fact a it was a yard that they delivered because they couldn't have delivered the yard because it was up a goat trail on top of a mountainI am at liberty to offer you $refund
I have requested processed your refund and it will show on your credit card within 3-business days.I sincerely, apologize for the inconvenience
I sincerely, apologize however, this was something that was out of our controlWe had this scheduled with our sister company and he had provided his units for hurricane *** victims and the units weredestroyedOn behalf of Arwood Waste we do apologize but these unforeseen issues cannot be helped
I am the [redacted] and I just started working your account today.Your total outstanding balance is $The dumpster weighed you were not given the ton allotment and adjusted that as well as removed the $dollars for the over days allotted.As far as the tree goes AW subbed the job to [redacted] 's roll off dumpsters so it was there driver that damaged your property
Our customer ordered the portable restrooms to be delivered on 2/27/ I understand our customer is stating they called in to cancel but there is no record of cancellation in the system in our systemThe units were on site until 6/23/as well as serviced weeklyThe units were requested to be removed by Arwood Waste as [redacted] was not paying there bill for services rendered
Unfortunately, the restroom trailer was double booked from our sister company on that dayI sincerely, apologize for this however, this was beyond Arwood Waste control and we reached out to all of our local vendors to try and help but with the eclipse there was absolutely nothing we could do
Arwood Waste sincerely, apologize for the inconvenience however, on the order form it states there may be additional funds due to mileageThere is really nothing we can do about the mileage cost
There was an email sent that advised we could not service the areaMaybe the email was not received or the message was not clearAgain, we sincerely apologize
Complaint: [redacted] I am rejecting this response because: There was not a service!! How can I put it in plain English so you can understand? There was never a service provided! The service was scheduled to be provided on 5/22/and that same day I received an email (attached) cancelling the serviceI never received a service from your companyI cannot pay for something I never receivedAnd furthermore, there was not a service in June either.Please come to your senses and drop the case, send me an statement with CERO balance and withdraw the lien filed against meAnd do not even think about sending me a 1099C because I do not owe you anythingThere was never a service provided! You have you own email to attest and support my claim that never a service was ever provided Regards, [redacted]
Mr***, email has been removed completely from out systemIf there are any other transactions will be handled with [redacted] the previous owner.Mr***, please accept my sincere apologies for the emails you received
First and foremost, I apologize for the inconvenienceYour account has been closed with a zero balanceThere was an error in our system and the billing continued even after the removal of your portable restroom.Please rest assured we are not a scam not has anything been reported to the credit bureauYou have a percent good rating with Arwood and again we do NOT report to the credit bureau
Complaint: [redacted] I am rejecting this response because: It is not addressing the fact that we never recieved the toiletIt also doesn't adress the fact that on January 21st (email provided) we told Arwood we didn't receive it and to stop billingAt that point, (if they delivered to the wrong location) they should have picked it up and stopped charging usWe did receive a different unit that we paid forThe other issue is no one will have a discussion with us that is why we have to communicate on this siteMy number is [redacted] I would like to get this resolved as it is becoming time consuming and sillyWe dispute the $2,charge and at most would be willing to pay until the January 21st email when we explicitly cancelled and disputed the order Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am not surprised by the lack of response to my request as this is the level of service I received when dealing with the actual company Emails and call where basically ignored As I previously stated x 2: I expected an explanation for why the service I reserved three months in advance was not delivered and if, as you stated you could not deliver, I was not notified prior to the date of service so I could obtain another vendor Additionally, as previously stated, I expect to be reimbursed for the extra generator I rented--which your representatives told me I needed--but did not use because you defaulted Obviously customer service is not a high priority in your organization and your method of dealing with conflict is to ignore it and hope it will go away This however, was a big deal and I would appreciate more consideration I am sure if it involved one of your family members you might see it in a different light Regards, [redacted] ***
This has been removedYour account has a zero balance and is closed