Major Energy Services

The agreed upon rate is stated on the front of the contractThe three business day period is a sufficient time to investigate whether a customer is satisfied with the agreed upon rate or if the customer wishes to continue with the agreementFurther, customer was made aware of the rescission period at the time of enrollment and at that time could have cancelled the agreement with no penalty if customer disagreed with that, or any term, of the agreement. As stated before, no refund will be given as the early termination fees were assessed with the terms of the agreement

We apologize for any inconvenience the customer experiencedContrary to customer's belief, customer was enrolled in August 2014, not October The sales agreement is attachedFurther, our company appears on customer's utility bill as created by the utility companyNo where in the terms and
conditions does it state that a residential customer will be billed every three months. Regarding the long wait time, we were experiencing a very high call volume when the customer attempted to reach a representativeOur system is not capable of advising customers of real-time hold timeA customer service representative will reach out to the customer in order to address any and all other issues

We apologize for any inconvenience the customer experiencedThe account has since been cancelled without penalty. For any amount disputed, that amount is owed directly to *** ***Failure to pay such amount may result in an action by the utility company, of which Major Energy/***
*** has no control. As a courtesy, customer will be refunded $Which is the difference between the amount paid by customer and the amount the customer would have paid with the utility companyA check will be sent within 2-weeks

Customer enrolled on a variable rate plan where no savings are guaranteedNo rate quote can be given on a variable rate plan as the rate changes from month to monthNo refund is warranted as customer was billed according to the agreed upon terms and conditions

We apologize for any inconvenience the customer has experiencedCustomer enrolled in the variable rate plan in July/Customer was billed in accordance to the terms and conditions of that rate plan. Customer never attempted to speak with a customer service representative in order to
address any concernsCancellation notices were submitted on customer's accounts from the utility companyThe utility company set the service end dates at 5/*/for the electric and 6/*/for the gasAs a courtesy, customer will be placed on lower rates for both gas and electric, until the switch processes

We apologize for any inconvenience to the customer. Customer was enrolled in the variable rate plan, as stated on the sales agreement. A copy of the agreement was left with the customer at the time of enrollment. Customer was billed in accordance to the terms and conditions of a variable rate...

plan. Regarding customer's usage, the utility company reported usage in excess of 2000kWhs for all three months of service with our company. If customer is disputing his usage, customer should dispute this with the utility company. If an error was made, the utility company will adjust the charges. As customer was billed in accordance with the terms and conditions clearly stated on the application, no refund is warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I'm not accepting their answer as the solution due to the fact I was not the person that signed me up with Major Energy Services LLC. Someone impersonated me to receive services from this company. I did not put myself in this position nor did I request to receive services from this company. I still want to be reimburse for the monies I paid this company. I was currently happy with the gas and electric I was receiving from [redacted]. attached is the check I received in the amount of $9.00. the total amount of services I paid to this company was $79.40 so I don't understand how they can reimburse me $9.00. It doesn't make sense for you to tell me the amount I received is equivalent to what [redacted] would have charge me. I want the full amount giving back to me.    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer gave the impression through his initial complaint that his wife enrolled, hence the comments regarding spousal enrollments. [redacted] is in fact charging $.208/kWH to its variable rate customers. To resolve the matter we will be sending to customer a courtesy refund of $25, effectively making customer's last bill at a rate of $0.086/kWh. The rate going forward will remain as previously stated. No additional refund or adjustment will be given.

To whom it may concern;     Thank you for reaching out regarding this matter. After a review of your account, a cancellation has been submitted to your utility on 12/**/2016 and you will not be responsible for any early termination fees, all such fees have been waived. Thank you...

and have a great day. Sincerely, Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will contact again only if the promise to be left alone and not added as a customer is not kept,
Sincerely,
[redacted]

We apologize for any misunderstanding by the customer. The terms and conditions are clearly stated in normal sized print on the front of the sales agreement. Further, upon execution of the sales agreement, a third party verification company confirms with the customer that a $100 early termination...

fee, per account, will be assessed if the customer terminates the sales agreement prior to the end of the agreed upon term. Customer was billed in accordance with the agreed upon terms. For customer's gas account, customer was charged a total of $29.78. For the electric account, customer was charged a total $53.60. Any additional charges were assessed by the utility company. As there was a valid enrollment for a 12 month sales agreement that was breached by the customer, the early termination fee was properly assessed and no refund will be issued.

To whom it may concern;       Thank you for bringing this matter to our attention. Let me offer my most sincere apologies for any inconvenience or inappropriate conduct by a marketer who claimed representation for Major Energy. The sales practices that you have described are...

under no circumstances permissible and I have delivered your message to our marketing team to identify the individual responsible for this atrocious  conduct so that we can make sure that they never do so again. I have checked your account and I assure you that your account was "pre-cancelled" on 12/*/2015. This means that you were never actually enrolled in our service program and at no time should you see a bill or any fees whatsoever from Major Energy. Again I offer our apologies and we look forward to rectifying this type of behavior which give our reputable business a bad public image.  Sincerely,   Customer Service Representative

We apologize for any inconvenience to the customer. Customer enrolled in fixed rate plans for both gas and electric services. As Orange and Rockland's rate changes on a monthly basis, it is impossible to guarantee the rates will be lower.We shall cancel customer's accounts and waive the early...

termination fees. Customer's utility company will process the switch in service within 1-2 billing cycles. this process is not within our control. As a further courtesy, we will lower customer's rates for both gas and electric for the time it takes the utility company to process the switch.

To whom it may concern;      Thank you for reaching out to us to resolve this matter. I have confirmed that you will not be added to our customer services and I have added your name and address to the DO NOT CONTACT list. Thank you.If you would like to call in to confirm...

this please feel free to contact ###-###-####. Sincerely,  Customer Service Representative.

We sincerely apologize for any inconvenience the customer experienced. Customer is correct that the rate of $0.098/kWh was agreed upon and the representative did inform her that the rate would start the next day. The rate however became effective in the middle of a billing cycle. The representative...

informed customer that the rate as quoted will not be on the next bill. This is because the utility company does not allow us to backdate rates. The customer saw a rate of $0.1769/kwh because prior to 1/**/15, the customer was billed at the then current variable rate. Starting on the 1/**/15, the customer was billed at the agreed upon rate. On customer's next bill, the customer will be billed at the rate as quoted. As a courtesy, we will be sending customer a refund for $75.00. Customer should receive the check in the mail within 2-3 weeks. Again, we apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do not want any contact with this company and as for my mother I do not need your assistance she fixed it herself as I did.
Sincerely,
[redacted]

To whom it may concern,     Thank you for reaching out regarding this matter, you will be placed on our do not solicit list and do not call list. Relating to your request to expunge our records of your account, unfortunately, since you filed a complaint we are required by law to...

retain all records of all complaints for a number of years. Therefore, we will not be able to comply with your request to have your account information permanently deleted. Thank you and if you have any further questions of concerns please contact our customer service department at ###-###-####. Sincerely, Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,  I would like to re-open case, since I have not received what I want from Major Energy Services, LLC they tell you, you qualify for a better rate but how ? when you are paying for [redacted] and Major Energy Services, LLC for the same service I want a refund, that's called stealing from innocent people!!!!!   Regards,
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:    Thank you for your time and if you need anything further from Major Energy please feel free to call our customer service. Thank you and have a wonderful day.  Sincerely,  Customer service