Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] I went back and forth with Macy's on this issue. All I wanted was my order that I placed and paid for. The funds for the order were held for a full week when the order had been canceled in less than 24 hours of placing it for no reason. After the complaint,  I was told I could place the order again for the same price except I'd have to pay for the tax when the original order was placed on [redacted] tax free weekend.  Why do I have to call and go out of my way to place an order I already placed? And, pay more for that order?The whole thing could have been avoided if they had a question about my order, handle it better before just going ahead and canceling it for no reason. It's not okay to call at 8:14 pm and cancel the order less than 5 minutes later when they didn't get a response. I was out of town and the call went to my landline. Plus, there shouldn't have been any questions or concerns about my order. I used paypal. There was no billing information to confirm and my paypal account was already charged.  If they canceled my order due to concerns, trying to protect themselves and me(which is what I was told by Macy's after I filed this complaint), why charge me for an order they canceled? I will never shop at Macy's again. This situation is ridiculous, unprofessional, and unnecessary.

Dear [redacted], We are in receipt of Revdex.com Complaint #[redacted].*  After numerous attempts by phone and email, we have not had any contact with the referenced customer. Based on this, we are closing the issue due to no response. I will remain available should the customer reach back out to...

have this issue resolved. Sincerely, Tranesse S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### ext:32921 Fax: ###-###-####

Dear [redacted]:I am in receipt of complaint number [redacted]. I offered to  exchange or return and re-select the merchandise. The customer accepted the offer and is satisfied.  Macy's considers this matter resolved.Thank You,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The items  did not arrive, they sent incorrect items which were returned and never refunded or returned back to myself. Please mark this complaint as unresolved and advise Macys legal action will be taken if order is not refunded. The [redacted] also has a complaint against them
Regards,
[redacted]

Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
Please
accept my sincerest apology for the inconvenience you...

have experienced. Macy's
policy states that the shipping is not returned back to the customer unless the
incorrect item is sent from what was originally ordered. As the merchandise
matched what was ordered, the store was unable to process a credit for the
shipping.
As
we can see you are a loyal Macy's customer and we truly appreciate your
patronage, I have processed a credit back to your form of payment for the
shipping plus tax. The total credit that will be processed back to you is in
the amount of $10.55 and should be posted to your [redacted] account
within the next 5 - 7 business days. Again, I truly apologize for the
inconvenience you have experienced and I hope you will continue to choose
Macy's for your shopping needs.
Sincerely,
Jennifer C.
Macy's Executive Office

January 21, 2016
[redacted]
Re:  RevDex.com complaint #[redacted]
        Macy’s [redacted] account ending in [redacted]
On behalf of Department Stores...

National Bank:
Contact Date(s) With
Customer:  January 20, 2016
Complaint Summary:  [redacted] set up automatic payments for her
Macy’s [redacted]; however, the payments were cancelled in error in September
2015 without her acknowledgement.  After
making her purchases in August and September, she expected the balance to be
paid automatically.  [redacted] received
multiple phone calls from our automated system requesting her to call us back. She did not respond to the phone calls thinking
it was a scam.  On January 18, 2016, she
checked her balance and found multiple late fees and interest charges from
September 2015, until January 2016. 
Resolution:  I contacted [redacted] on January 20, 2016,
advising that I have removed all of the late fees and interest charges,
totaling $114.87.  We contacted Manuel, a
supervisor in our credit department, and reviewed the account to be re-opened
as it was closed on January 17, 2016. 
The account has been re-opened and I have requested a credit balance
refund check be sent to the address noted above for the amount of $114.87.  Also, I have cleared our internal records of
any delinquency associated with this issue, and have requested that Equifax,
Experian, and TransUnion delete the delinquencies for September 2015, through
January 2016.  This resolved her
concerns.
Stephanie P.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

June 21, 2016 [redacted] Re: Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]        Macy’s store account ending in...

[redacted] Dear [redacted]: We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I regret any frustration you may have experienced regarding your Macy’s accounts referenced above.  My research confirmed your Macy’s [redacted] and Macy’s store accounts were opened on June 1, 2014, and both were enrolled to receive electronic billing statement notification.  However, only your Macy’s store account had a balance in February 2016 and would have received e-mail notices to inform you that your billing statements were ready to view.  The email address we have on file is [redacted].  Our records found that emails were sent and received by you on March 8, 2016, April 8, 2016, May 9, 2016, and June 7, 2016.  We have no record of our emails being returned.  Also, on April 11, 2016, during a conversation with a credit associate, you were informed that a minimum payment of $54.00 was due by May 1, 2016.  No payment was received until May 17, 2016.  Your account was reported as 30 days past-due because payments had been missed for two (2) consecutive months and paper statements began to be mailed.  Respectfully, I am unable to clear the derogatory information from your credit file.  It is not the Bank’s policy to remove any delinquency unless it occurred as a result of a billing error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Nonetheless, on June 13, 2016, we instructed the credit reporting agencies to update their records and report your Macy’s store account as “customer disputes reporting”.  This letter will confirm we recently sent you a refund of $13.36 from your Macy’s store account.  Both accounts now have zero balances and were closed at your request on June 12, 2016.  [redacted], thank you for allowing me to respond.  If I can be of assistance on another matter, feel free to contact me at the telephone number listed below.    Sincerely,Michael J.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]   [redacted]
 
October 2, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Store Account ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of...

your recent complaint filed with the Revdex.com
regarding your Macy's Store account ending in [redacted].  As a representative of Macy's Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB).
 
As
of the date of this letter, the below information is reporting accurately for
your above referenced Macy's account.
 
Open
Date:                  April 3, 2006
Last
Purchase Date:     December 11, 2010
Last
Payment Date:      February 4, 2011
Charge
Off Date:         September 5, 2011
Balance:
                      $245.77
 
I
have enclosed copies of the billing statements for the periods ending December
5, 2010, through September 5, 2011, when your account was charged off due to
non-payment.  I have also enclosed copies
of the receipts for the macys.com purchases dated December 10, 2010, and
December 11, 2010. 
 
We
are required to report all accounts accurately under the guidelines outlined by
the Fair Credit Reporting Act (FCRA) to the credit reporting agencies and have
confirmed that your account is reporting accurately. 
 
I am
aware you are attempting to improve your credit report by requesting that we
modify the payment history associated with your Macy's account.  It is not our policy to remove any
delinquency from your credit report, unless it occurred as a result of a
billing error.  As a credit provider, we
are obligated to report the account accurately to the credit reporting
agencies, whether it is favorable or unfavorable to the consumer.  After researching the history of your
account, we found that we are reporting the payment history correctly.  We are unable to comply with your request to
remove your account from your credit report. 
To establish payment arrangements, please contact the outside collection
agency [redacted] ([redacted]) at ###-###-####.
 
[redacted], I hope that you can understand our position on this matter although it may
differ from your own.  Please do not
hesitate to contact me at the telephone number below if you have additional
questions or if I can be of further assistance.
 
Sincerely,
 
 
 
Jessica P.Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures
 
cc: Revdex.com
    Complaint ID: [redacted]
    [redacted]  
The Macy's card is issued by Department Stores
National Bank.
This is an attempt to
collect a debt and any information obtained will be used for that purpose.

[redacted]
June 7. 2017[redacted]Re: Revdex.com Complaint ID: [redacted]Macy's Account Ending in [redacted]Dear [redacted]:I am in receipt of your additional concerns forwarded to us by the Revdex.com. As a liaison in Macy's Executive Office. I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).I am sorry that you continue to have concerns regarding the reporting status of your Macy's account. Records show that we responded to you on numerous occasions and we feel that we have clearly addressed your concerns in prior response letters. dated April 4, 2017. April 19, 2017. April 24, 2017, and May 26. 2017. We have reviewed your account and determined that your Macy's account reports accurately to the credit reporting agencies as an unpaid charge off as of July 6, 2011, with an outstanding balance of $417.44. Any information as it appears on the report you are disputing must be interpreted by the credit reporting agency and you will need to contact them directly.[redacted]. appreciate the opportunity to respond to your concerns. Please contact me personally if I can be of any additional assistance.Sincerely.Diane M.Macy's Executive Oflice [redacted] Extension [redacted]cc: [redacted]lhe Revdex.com

April 17, 2018  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com  Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  Our customer [redacted] has our sincere apology for these concerns and we have agreed on a...

resolution. Certainly, my contact information has been provided. Please let me know if there are any further questions or concerns. We appreciate the opportunity to address these issues. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted]

November 22, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com complaint #[redacted]
         Macy’s [redacted]...

ending in [redacted]
         Macy’s account ending in [redacted]
On
behalf of Department Stores National Bank:  
Contact Date with Customer:  November 3, 2015 and November 19, 2015.
Complaint Summary:  [redacted] made payments for her Macy’s
[redacted] and Macy's accounts but they were applied to old/closed
account numbers.  She had called more
than once to get the payments transferred and was told they would take care of
it but the payment was never moved.  She
said she has been provided the worst customer service ever.  She wants her bill(s) adjusted correctly and
her bureau updated.
Resolution:  On November 3, 2015, I called [redacted] and
apologized for the delay and service she experienced in trying to get this
corrected.  I explained we recently underwent
a scheduled system update and there were intermittent times when some functions
were not working properly, but that has since been corrected.  I verified the payments have been transferred
and advised her there were over corrections resulting in credit balances,
however, I will be correcting those and her Macy’s account will have a zero
balance and the Macy’s [redacted] will have a balance but no payment is
due on November 4, 2015.  She will see
these corrections in one to two billing cycles. 
I assured her there were no delinquencies reported to the credit bureau
for this situation and I thanked her for speaking with me today.  I gave her my number to contact me if she has
any other questions. 
On
November 19, 2015, [redacted] called in and spoke with Executive Coordinator, Jay
Sprong to discuss the status of her Macy’s [redacted] account.  [redacted] assured her we were still working
on the account and reviewed her charges and payments agreeing to credit the
account $1000.00 leaving a balance of $615.75. 
[redacted] advised that he would call her when the credits have been
completed and reflected on her account.
Rhea B.
Macy’s Executive Office
###-###-####
Extension [redacted]
cc: [redacted], RevDex.com

[redacted]   [redacted]       October 10, 2016     [redacted] Greentown, PA  18426   Re:  Revdex.com complaint ID [redacted]         Macy’s account ending in [redacted]...

        Order number: [redacted]   On behalf of: Department Stores National Bank   Contact Date With Customer:  September 29, 2016   Complaint Summary:  [redacted] received an advertisement in the mail on Monday September 23, 2016. The advertisement was for a “Free Gift with Purchase”.  The [redacted] offer states that you must purchase $27.00 worth of [redacted] cosmetics to receive the “[redacted]” gift.  [redacted] attempted to make the purchase on September 23, 2016, but the offer was not available online.  She began to call Customer Service and was advised that the advertisement she was referencing was a year old and no longer available.  She then spoke with a Live Chat agent who told her that the gift with purchase was no longer available.  She also could not locate the offer online with the Wed ID.  She contacted the Revdex.com for assistance in locating the offer, and to make sure that Macy’s is not advertising merchandise that is truly not available.   Resolution:  I submitted a research request to locate the advertisement.  [redacted] emailed me a copy of the exclusive offer advertisement that was mailed to her.  Upon speaking with [redacted], she advised me that she attempted to make the purchase starting on September 23, through September 26, 2016.  The offer did not appear until Monday September 26, 2016, the last day of the offer.  She successfully placed an order and the free gift with purchase was included.  The order number [redacted].  The order shipped on Tuesday September 27, 2016.     Ebony M. Macy’s Executive Office ###-###-#### Extension [redacted]     cc: [redacted], Revdex.com

March 23, 2018[redacted]Dear [redacted]:I am writing in regards to your Revdex.com complaint ID # [redacted]. Please accept our apology for themiscommunication given regarding the extended warranty and the Great Give Back.The Great Give Back is to be used...

on a new furniture purchase. Because we value your business and knowhow frustrating this has become, I am refunding the cost of the WNM in the form of a merchandise credit.Please allow up to 14 business days for the Merchandise Credit to arrive to your [redacted],address in the amount of $498.00. This merchandise credit will be valid in all areas of our stores.Macy's finds this matter resolved.Sincerely,Sharon W.Macy's Executive Office###-###-####

July 14, 2016Dear [redacted]:I am in receipt of your complaint number [redacted]. We have contacted the customer and offered to return the mattress and box springs so that she can re-select another mattress and box spring. She is pleased with the offer and feels the matter is resolved.Thank You,Macy's...

Executive Office

March 23, 2016[redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. On behalf of Macy's, please accept my...

apology for any inconvenience you experienced due to not receiving your credit in a timely manner. Our records show that the credit was put on your account on March 1, 2016. Please advise me if you are still not seeing it reflected on your statement. Based on the above, Macy's considers this matter closed and resolved. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
 
July 8, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint # [redacted]
        Store...

experience
 
Dear
[redacted]:
 
It was a pleasure to speak with you on July 6, 2015,
and thank you for accepting my sincere apology for the issues outlined in your
letter.  As a liaison in Macy's Executive
Office, I was asked to review and respond to your concerns.
 
Macy's has a very liberal return policy.  With a receipt or proof of purchase, we will
accept for exchange or return merchandise that does not completely satisfy our
customers.  A refund will be credited
back to the original form of payment used, or if our customers prefer, a store
credit will be issued.  I understand your
mother wanted the return and her new purchases processed as a single
transaction.  Again, sorry for any misunderstanding
or inconvenience this may have caused the both of you.
 
As discussed, Macy’s goal is to have professional and
courteous sales associates available within every department so that all of our
customers may have a positive and rewarding shopping experience.  While we are pleased to know that [redacted] provided
outstanding service with the return merchandise credit card transaction for
your mother, I was disappointed to learn of the problems you described that you
and your mother encountered with [redacted] at our Macy’s [redacted] store. 
 
Although we do not like to hear that we did not meet
your expectations, your comments are very important to us, as they provide us
an opportunity to follow up with the appropriate action.  Therefore, I forwarded a copy of your letter
to our Store Manager who assured me that he has addressed the issues outlined
in your letter.  However, due to privacy
and employment laws, I am unable to comment further on personnel matters or
provide you with an incident number for your records.
 
[redacted] thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  I appreciate
your decision to consider this an isolated incident and to continue to shop at
Macy’s.  If I may be of assistance in the
future, do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com
       Store Manager, Macy’s [redacted]

Hi [redacted], I have spoken to [redacted] regarding her Revdex.com complaint ID # [redacted].  We were able to resolve all matters as expressed in this complaint.  Based on this, we consider the matter closed satisfactorily.  Thank you. Sincerely, Yvonne F.

April 25, 2016  [redacted] Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted]  On behalf of Department Stores National Bank:   Contact Date with Customer:...

 April 25, 2016  Complaint Summary:  [redacted] was not able to make a payment in the store on her account in January 2016 because the card reader was not working.  Her online payment was one day late and she was charged a late fee.  She would like any fees removed and for this to not affect her credit report. Resolution:  I called [redacted] and apologized for this situation.  I informed her that while fees had been removed previously, some were missed.  I adjusted an additional $19.00 in fees and refunded them to her in the form of a check.  I also let her know that we have removed the report of a 30 day late payment from her credit report and confirmed that her account was closed as she had asked.  This closed her complaint.   Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]   [redacted]   August 7, 2017     [redacted]   Re: Revdex.com Complaint ID #[redacted]        Exchange Issue   Dear [redacted]: ...

  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   Please accept my sincere apology for any inconvenience you may have experienced with respect to the Michael Kors® bag you attempted to return.  As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous sales associates available within every department so that all of our customers may have a positive and rewarding shopping experience.    Regarding your concern of discrimination, I would like to assure you that Macy’s is a Company committed to having a diverse customer base and does not condone or tolerate discrimination of any kind.  We regret if you felt that the reason the return was not accepted was connected to your nationality.  For clarification, with a receipt or proof of purchase, returns and exchanges are accepted as long as the merchandise is in saleable condition (other than manufacturer’s defect).  Without a receipt, the tags may be used as proof of purchase.  In the event, we are not able to validate a purchase the return or exchange is declined.  Although the exchange was declined appropriately, as a courtesy, I was pleased to learn that a member of the Management Team at the [redacted] store was able to contact you on July 19, 2017, and set up an appointment for you to bring the bag in on July 20, 2017 for an exchange.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com         [redacted] Store

Dear [redacted], We are in receipt of Revdex.com complaint # [redacted].  We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you,  William A.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####