Lyft

Complaint: [redacted] I am rejecting this response because: The driver has my personal information and my personal belongings such as a white home Therefore, without further ado, I hold Lyft responsible and accountable for the return and any damages that result out of this matter Sincerely, [redacted]

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] Mr [redacted] rebuttal concerns charges he incurred on the Lyft platformThe charges in question were applied to a card that Mr [redacted] had added to the Lyft platform on his accountWe have clarified that Mr [redacted] primary payment method failed and the other payment method that he added to his account was charged for the remaining cost of the ridePer our terms of service, as a Rider, you agree to pay the amounts charged for your use of the Lyft Platform and ServicesAll Charges are non-refundableAs such we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] has written in to the Revdex.com about a ride review and refund Ms [redacted] hasn't made any attempt to get in touch with our Support team about this issue and has instead made this complaintWe consider this complaint to the Revdex.com to be unwarranted as she has made no attempt to contact us and work things outIn the future we more than welcome Ms [redacted] to contact us so we can work any issues out with her directly For information on how to request a ride review, please refer to https://www.lyft.com/help/article/XXXXXXX

Complaint: [redacted] I am rejecting this response because: my boyfriend has written in to customer support multiple timesThey have done nothing to resolve the matterSincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] ***'s complaint concerns the status of her passenger account.Our Critical Response Team informed ** [redacted] on July 22, that we had found her to be in violation of our Terms of Service and had deactivated her passenger account while we investigated the matter.Our agents have since been in correspondence with ** [redacted] to inform her that we were able to reactivate her passenger account.As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns her Lyft accountThe information provided in the complaint is insufficient for us to locate this case in our recordsTherefore, we are unable to provide a substantive response to the complaint.As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] ’s complaint concerns charges he incurred on his Lyft account**[redacted] wrote into Support on July 18, to report these chargesOur agents were in correspondence with him the same day and informed him that the account making the charges was his.As stated by our Terms of Service, "you are the sole authorized user of your accountYou are responsible for maintaining the confidentiality of any password provided by you or Lyft for accessing the Lyft PlatformYou are solely and fully responsible for all activities that occur under your User account, and Lyft expressly disclaims any liability arising from the unauthorized use of your User account."As we have followed up with **[redacted] and clarified our Terms of Service, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] wrote into support about an accidental damage charge made to her account on August 25, We have addressed Ms [redacted] on September 4th, that the charge was accidentally made out to the wrong passengerIn accordance to this, we have explained to Ms [redacted] that we would be happy to process a refund for the damage chargeHowever, our records show, the charge failed to initially process due to the card being invalid For the inconvenience, we have compensated Ms [redacted] with $in ride credit for her future useWe have explained to Ms [redacted] that we are unable to remove any pending charges on her account until the charges are processedWe would be happy to work with Ms [redacted] and refund the pending charge once a valid payment method has been added to Ms [redacted] 's account

Initial Business Response / [redacted] (1000, 7, 2016/01/08) */ We are in receipt of your December 23, 2015 correspondence regarding BBB case number XXXXXXXX. Lyft's support team addressed Ms. ***' concerns on December 23rd. Our actions were to inform Ms. [redacted] of the following: Like many businesses,... Lyft places authorization holds on credit cards to determine that the card is valid and the consumer has the ability to pay for anticipated charges on the Lyft platform. We release the hold on the funds immediately upon confirming availability, and have no control over when a bank permits access to those funds. This practice is disclosed and explained in Lyft's FAQ pages (lyft.com/ccauth), the URL of which appears in the line-item description for the hold. The hold on Ms. ***' account was automatically removed by his bank shortly after he emailed us. We consider this matter resolved.

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns a ride he took on the Lyft platform[redacted] took a ride on the Lyft platform on April 9, Our agents were in correspondence with [redacted] immediately after he flagged the ride in our system to inform him that the Trust & Safety team was investigating and taking the appropriate and necessary actions with the driver based on his feedbackOur agents also informed [redacted] that he would not be paired with the driver in question on the Lyft platform in the future.As our Trust & Safety team has taken the appropriate and necessary actions, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: your company sent me to places with no cell service that's is your fault second your company also made accusations stating I did not pull over for some one which is lie from you company your company owesnmr overdollar's do to cell service and mileage loss your staff does not care about your driver's they only take passenger side I will let this go one one condition but send me the money I am missing and where even Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 15, 2016/01/22) */ We are in receipt of your December 17, correspondence regarding Revdex.com case number XXXXXXXXMs [redacted] wrote into us reporting a lost phoneOur agents contacted the driver and asked him to look for the phone in their ***The driver reported that the phone was not in his [redacted] and after a second search still could not turn up her phoneWe are not responsible for lost items and explained the following: We do not procure insurance for, nor are we responsible for, personal belongings left in the [redacted] by Driver(s) or Rider(s)This is also stated in Lyft, Inc.'s terms of serviceWe consider this matter resolved

Complaint: [redacted] I am rejecting this response because: the company falsely charged my cardThere was no ride taken because the charged closed the bank charged me an overdraft feeThe refund of this charge did not make the original charge drop off therefore the bank charged me an overdraft feeMy bank advised me it is the responsibility of the company that authorized the charge to refund me this feeLyft is refusing to after using my credut card info incorrectly.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 12, 2016/01/08) */ We are in receipt of the December 23, correspondence regarding Revdex.com case number Ms [redacted] complaint concerns a referral bonus which she did not receive [redacted] wrote to Support on November 9thOn November 9th, we were in correspondence with [redacted] and informed her that she was not eligible for the referral bonusMs [redacted] friend did not apply using their referral code, and instead used another user's referral code, which means that [redacted] is not eligible for the referral bonusAt this time, our policy does not allow us to honor any retroactive referrals coming in from email correspondence as our referral process is automatedIt is imperative that all driver referrals have the referral code entered correctly before the application is submitted for considerationIn the future, [redacted] should make sure to have any new friends use her driver referral code when first applyingAs we have further explained the referral process, we consider this matter resolved Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] didn't put anyone else as a referral they put some one else for the referral that [redacted] do not knowwe both tried to tell them that there was a mistake [redacted] did not know about lyft until I told her I was there when she put the applicationand I seen her put my code in [redacted] said they gave the bouns to someone she do not knowand she has emailed them about this Final Business Response / [redacted] (4000, 16, 2016/01/18) */ We are in receipt of the January 12, consumer rebuttal in Revdex.com case number [redacted] Ms [redacted] friend did not use her referral code to sign up and instead used another driver's referral code in the driver applicationAt this time, our policy does not allow us to honor retroactive referralsIn the future, [redacted] should make sure that any new friends she refers use her referral code in their applicationWe consider this matter resolved

Initial Business Response / [redacted] (1000, 14, 2015/12/09) */ Revdex.com Complaint: # [redacted] Consumer: [redacted] Complaint Date: 10/22/ Closed Date: 11/23/ We are in receipt of Revdex.com complaint case # [redacted] MrRannow wrote into Support on October 11, in regards to a ride which MrRannow was not picked up for and was charged $ forIn response to Mr [redacted] correspondence, we refunded the value of the ride credit ($20) on November 2ndAs the refund has been issued, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMr [redacted] has written in to support regarding a fraudulent charge made to his account on September 8, On September 9th, we have acknowledged the fraudulent charge on Mr [redacted] 's account and initiated the refundAccording to our records, Mr [redacted] reversed charges have been processedAs Mr [redacted] 's fraudulent charge has been reversed, we consider this matter resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We are in receipt of Revdex.com complaint case # [redacted] [redacted] ' complaint concerns airport queue requests[redacted] ' wrote into Support on August 16, Our agents were in correspondence with [redacted] that same day [redacted] also called into Support on August 17thSupport has provided *** [redacted] with the necessary steps to troubleshoot his airport queue issuesAs such, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: This is the same form response that Lyft gave that again tells us nothing This is the same cut and paste response "Form Letter" given to me via email It's a none response to me and the Revdex.com This guy are scammers making victims of American across the USA The Revdex.com needs to rate this business a "F" and make the public aware of the national fraud Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ In response to Revdex.com case complaint #XXXXXXXXMs [redacted] wrote in to support inquiring about her Driver pay on September 16, According to our records, Ms [redacted] has received all owed payouts for the most recent weeksThe way our system works, on Tuesdays we start transfers using the banking info drivers have entered in the DashboardAny updates to banking info must be saved in the Dashboard by Monday night in order to be used for that week's transferAs long as the banking information entered by Ms [redacted] is correct, she should receive further owned earnings in the next depositIf Ms [redacted] has any additional questions regarding her pay, our Support team will be more than happy to work with her Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received my PAY a week later

We are in receipt of Revdex.com complaint case [redacted] [redacted] complaint concerns authorization holds on his account [redacted] wrote into Support on July 31, We were in correspondence with [redacted] that same day to inform him of the following:Like other companies, Lyft uses temporary authorizations to confirm a user’s payment methodThe authorization will never actually process but may show as ""pending"" on the user’s bank statementThe user’s card issuer will remove the hold typically within 3-business days, and the card won't actually be chargedOnce the user has paid for the ride and the card is successfully charged, Lyft immediately releases the authorizationUsers should contact their bank for more information about the particular bank’s authorization policies and timelines.Lyft’s temporary authorizations practice is disclosed and explained in Lyft's Terms of Service [redacted] ).As we have further clarified our policy regarding authorization holds, we consider this matter resolved