Lyft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to state that the process to get to a supervisor to resolve this via Lyft support was quite difficult They claim that a "Third party" billing partner, Stripe is the reason why a customer cannot delete their own credit card from the account This is real problem for consumers They should state that once you add your billing your cannot delete even if you are not using the service I am glad this is resolve and thank you Sincerely, [redacted] *

Complaint: [redacted] I am rejecting this response because: As the guidelines state any offense that is violent or say a felony disqualifies a person, in my own personal case I have none of the negative implications that this business is stating does not meet guidelinesIf the business is going off of what may have been charged to a person then that is a whole other situation and then I can react with legal counsel as the only thing that should be applicable is the conviction for disorderly conductAgain this company should not be making decisions based off of claims but actual proof of what is on someone's background.Sincerely, Jon [redacted] ***

Complaint: [redacted] I am rejecting this response because: 1) They did not inform me on how to contact by phone as there is no available phone number for non-emergency customer service for drivers, just an emergency line 2) The issues at HSV airport are persisting and drivers are losing money by being at the airportLyft takes a cut of each ride and we deserve a little better customer service than we have been receiving Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 16, 2016/01/05) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMr [redacted] ' complaint concerns a ride he took, during which his driver drove in the wrong direction, causing Mr [redacted] ' ride fare to increaseOn November 4, 2015, Mr [redacted] requested a ride reviewOn November 4th, Support wrote to Mr [redacted] and provided him with ride creditWe have since been in correspondence with Mr [redacted] and have refunded his ride fareAs such, we consider this matter resolved Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] has written in to the Revdex.com about a no-show cancellation fee Ms [redacted] hasn't made any attempt to get in touch with our Support team about this issue and has instead made this complaintWe consider this complaint to the Revdex.com to be unwarranted as she has made no attempt to contact us and work things outIn the future we more than welcome Ms [redacted] to contact us so we can work any issues out with her directly Please refer to our Cancellation Policy here https://www.lyft.com/help/article/XXXXXXX

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] [redacted] ***’s complaint concerns a ride cancellation fee.Our agents informed [redacted] that we had refunded the cancellation fee in question.Additionally, Lyft does not compensate for losses incurred by a user outside of the Lyft platform.As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] ’ complaint concerns ride earnings for rides he gave on the Lyft platform** [redacted] wrote into Support on June 26, Our agents were in correspondence with him the same day to inform ** [redacted] that the deposits had been processed on our endOur agents also advised ** [redacted] to allow 3-business days for the deposits to process to his bank accountAs we have clarified that ** [redacted] deposit has been processed on our end, we consider this matter resolved

We are in receipt of the consumer rebuttal in case [redacted] ***' complaint concerns the status of her passenger account and charges she incurred on her Lyft account.On May 25, 2017, ** [redacted] was informed by our agents that we had found her to be in violation of our Ter [redacted] of Service and had deactiva [redacted] her account.Before a user can access the Lyft platform, he/she must agree to Lyft's Ter [redacted] of ServiceThe Ter [redacted] of Service appear when the user first signs up with Lyft, and the new user must click that he/she "accepts" the ter [redacted] before he/she can continue to use the serviceLyft's Ter [redacted] of Service state: "In addition, Lyft may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Lyft’s star rating or cancellation threshold; (3) Lyft has the good faith belief that such action is necessary to protect the safety of the Lyft community or third parties."Additionally, as sta [redacted] by our Ter [redacted] of Service, "All Charges are non-refundableThis no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Services, or any other reason whatsoever."As we have clarified our Ter [redacted] of Service, we consider this matter resolved

We are in receipt of Revdex.com customer rebuttal [redacted] ** [redacted] 's complaint concerns the status of her driver account.Per Lyft's Ter [redacted] of Service, "Lyft may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Lyft’s star rating or cancellation threshold; (3) Lyft has the good faith belief that such action is necessary to protect the safety of the Lyft community or third partiesOur agents have since been in correspondence with ** [redacted] to inform her that we were able to reactivate her driver account.To view our Ter [redacted] of [redacted] As we have clarified our Ter [redacted] of Service, we consider this matter resolved

We are in receipt of the consumer rebuttal in Revdex.com Complaint Case [redacted] [redacted] 's complaint addresses multiple concerns regarding the Lyft platform.We have been in regular correspondence with [redacted] and have verified that each concern has been appropriately addressed at the time that the concern is raisedAdditionally, we have clarified our Terms of Service for [redacted] in regards to the concerns raised in her complaint.As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] ' complaint concerns charges she incurred[redacted] wrote into Support on May 31, to report these chargesOur agents were in correspondence with [redacted] the same day to request that she submit the appropriate documentation for us to complete an investigationAs [redacted] did not submit the appropriate documentation, our agents advised her to dispute the charges with her bank.Additionally, our Terms of Service state: "you are the sole authorized user of your accountYou are responsible for maintaining the confidentiality of any password provided by you or Lyft for accessing the Lyft PlatformYou are solely and fully responsible for all activities that occur under your User account, and Lyft expressly disclaims any liability arising from the unauthorized use of your User account."As we have followed up with [redacted] and clarified our Terms of Service, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because:They send E-mail, but I did not confirm their refund to my account.Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] ’s complaint concerns a ride taken on the Lyft platform.Mr [redacted] wrote into Support on March 31, regarding a ride fare chargeOur agents have since been in correspondence with Mr [redacted] and informed him this ride was recalculated and refunded accordingly.As the appropriate refund has been issued, we consider this matter resolved

Initial Business Response / [redacted] (1000, 7, 2016/01/10) */ We are in receipt of Revdex.com complaint case [redacted] [redacted] ' complaint concerns a new driver referral bonus she had not receivedOn November 9, 2015, [redacted] wrote to Support requesting an update on the status of her bonusOn December 5th, we were in correspondence with [redacted] and informed her she should see her bonus within 1-pay cyclesOn December 7th, [redacted] ' referral bonus was issuedAs such, we consider this matter resolved

Initial Business Response / [redacted] (1000, 16, 2016/01/11) */ We are in receipt of Revdex.com complaint case XXXXXXXXOn October 25, 2015, Ms [redacted] wrote to Support claiming that there were fraudulent charges on her credit cardOn November 4th, Support requested additional information from Ms [redacted] in order to locate her account, but Ms [redacted] has not responded to the requestAs Ms [redacted] has not responded to our request for further information, we are unable to provide a substantive response to the complaint

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns personal information on her Driver and Passenger accountsMs [redacted] wrote into Support on August 17, and requested that her information be deleted from Lyft's recordsOur agents have since been in correspondence with ** [redacted] to inform her that we have deactivated her account per her request.Additionally, Lyft's Privacy Policy states "If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closedWe also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Lyft Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law."As we've clarified our Privacy Policy, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns the status of her passenger accountOn February 9, 2017, ** [redacted] was informed by our agents that we had found her to be in violation of our Ter [redacted] of Service and had deactivated her passenger account As ** [redacted] has been informed that we are unable to reactivate her account, we consider this matter resolved

I finally got to speak to a customer service representative and I am proud to say that my issue was resolved with LyftPlease feel free to contact me if need be [redacted]

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns the status of her passenger account.On August 23, 2016, ** [redacted] was informed by our agents that we had found her to be in violation of our Ter [redacted] of Service and had deactivated her passenger account.Lyft's Ter [redacted] of Service state: "Lyft may terminate this Agreement or deactivate your User account immediately in the eventLyft has the good faith belief that such action is necessary to protect the safety of the Lyft community..."As ** [redacted] has been informed that we are unable to reactivate her account, we consider this matter resolved