Lyft

We are in receipt of the consumer rebuttal [redacted] [redacted] complaint concerns a statement in Lyft's Help Center regarding vehicle inspectionsLyft consistently seeks to improve its service through information provided by drivers, passengers, and applicants alikeWe value the feedback provided by [redacted] and the appropriate teams are reviewing how we may be able to clarify the relevant language on our website.We consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns the status of her passenger account [redacted] wrote into Support on May 15, Our agents were in correspondence with [redacted] that same day to inform her that we had found her to be in violation of our Terms of Service and had deactivated her passenger account while we investigated the matterOur agents have since been in correspondence with [redacted] to inform her that we were able to reactivate her passenger account Additionally, Our agents applied two supplementary $credits to her accountAs such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] ’s complaint concerns charges she incurred on her Lyft account** [redacted] called into Support on November 17, to report these chargesOur agents were in correspondence with her the same day and informed her that the account making the charges was hers.As stated by our Ter [redacted] of Service, "Lyft expressly disclai [redacted] any liability arising from the unauthorized use of your User account...We are not responsible for the use of any personal information that you disclose to other Users on the Lyft Platform or through the Services...You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account."As we have followed up with ** [redacted] and clarified our Ter [redacted] of Service, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: what are they talking about?? I am a passenger not a driver! THe terms they outlined apply to driversI have never been a Lyft driver! They need to reinstate my passenger account, they have no valid reason to suspend it because I am not a Lyft driver Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would appreciate Revdex.com continue forcing LYFT company to refund all of my funds and one important reason I never received adequate service from LYFT and they sta [redacted] they had refunded they are falsely wrong, I checked with my bank and the funds was never credi [redacted] back to my accountI disagree with LYFT response to let (Revdex.com) believe otherwise, a complaint has been brought against them [redacted] and what will I gain to bring a complaint against this company if there has not been any wrong, why you think they disable my account the drivers I forward wrong doing that was done to me as a passengerI was reques [redacted] to file a complaint also with Hire for- Vehicle which also investigate [redacted] and LYFT companies for wrong doing, and when passengers complaint of drivers running traffic red lights and using threatening remarks at passengers and forcing them out of their vehicle after they have picked the passenger up from their pick up locationI would rather be interview on social media before I sit back and let this company use people violate driving laws and abuse passengers whom pay for this service through credit I want this company to be repor [redacted] for "Fraud" especially because I had submit [redacted] several Affidavits for overcharged fees it over emails before LYFT responded and responded to the institution that they would refund my money! I also have an email replied from LYFT stating they were going to refund mymoney after I forwarded my complaint to you all [redacted] Sincerely Annie ***

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] wrote into us reporting a lost phone on August 30, Ms [redacted] informed us that their ride took place off of the platform and no formal ride request was made through the Lyft appSince Ms [redacted] took their ride off platform, our agents are unable to locate the ride given the information providedWe have also informed Ms [redacted] that we are unable to locate drivers or rides given a pior drop-off locationIf Ms [redacted] is able to provide more specific information, we would be happy to work with her with the return of her item As stated in our Terms of Service: We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Driver(s) or Rider(s) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why would they allow drivers to offer rides off the application? We did not know that until we got home and he had us pay in cast is unacceptable that they don't have a way of tracking down this driverWe did not make the call on paying cash and not going through the application, the driver didThe driver who LYFT hired Final Business Response / [redacted] (4000, 9, 2015/10/07) */ We are in receipt of Ms [redacted] 's rebuttal Revdex.com complaint case #XXXXXXXXIn accordance to our Terms, we have explained to Ms [redacted] that we do not procure insurance for, nor are we responsible for, personal belongings left in the car by Driver(s) or Rider(s)As we have explained our policy regarding lost items, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] complaint concerns a damage dispute.Before a user can access the Lyft platform, they must agree to Lyft's terms of serviceThe terms of service appear within the Lyft mobile application, and the new user must click that they "accept" the terms before they can continue.Lyft's terms of service state: Damage FeeIn the event that a Driver reports to Lyft that a Rider has in any manner materially damaged the Driver's vehicle, Rider agrees to pay a "Damage Charge" of up to $depending on the extent of the damage (as determined by Lyft in its sole discretion), which shall constitute full payment for Driver's cost of repairing or cleaning the vehicle, or otherwise remediating the damageThe Damage Charge shall be transferred to DriverLyft reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Charge[redacted] acknowledged that Lyft may charge his credit card for damage caused by his use of the Lyft platform when he accepted Lyft's terms of service.We consider this matter resolved

Initial Business Response / [redacted] (1000, 16, 2016/01/22) */ We are in receipt of the November 16, correspondence regarding Revdex.com complaint number XXXXXXXXMr [redacted] 's complaint concerns a ride fare he incurred when he had ride credits available on his accountOn November 3rd, Mr [redacted] wrote to SupportSupport confirmed Mr [redacted] 's ride credit had been applied to his ride fare and clarified that although Mr [redacted] had multiple ride credits available, only one ride credit can be applied per rideWe have since been in correspondence with Mr [redacted] and have provided him with additional ride creditWe consider this matter resolved Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took months for me to get a response from Lyft, and I deserve compensationLyft said in their resolution that I have been provided with a credit which is not true, I have received no such credit from the company Final Business Response / [redacted] (4000, 20, 2016/01/29) */ We are in receipt of the January 29, consumer rebuttal in Revdex.com case number XXXXXXXXMr [redacted] was granted $in ride credit on December 3rdThis credit expired on December 18th, however, we have extended the expiration of the ride creditMr [redacted] can view his available ride credit under the 'Payment' section in the Lyft appWe consider this matter resolved Final Consumer Response / [redacted] (4200, 22, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) After all this inconvenience and waste of time on my part I think I deserve more than $10, I would like a credit of $and I will then consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] Ms [redacted] 's complaint concerns a recent refund.We have since been in correspondence with her and refunded the charges in questionWe have verified that this refund was processed and have no control over when a bank permits access to those funds.As the appropriate refunds have been issued, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] has written in about a referral bonus she didn't receiveIn our replies to her multiple correspondences, we have explained that when her referral applied to be a driver in Tucson, AZ there was no referral bonus at that timeHer friend applied to be a driver on Jul 17, at 4:pmAt the time there was a $bonus amount for referred Tucson driversWe change our referral bonus amounts based on our supply and demand for driversWe keep a display of what the current bonuses are for each area in our Help Center at https://www.lyft.com/drive/help/article/XXXXXXXSince we have explained this issue to Ms [redacted] multiple times we consider the issue resolved

We are in receipt of the consumer rebuttal in case [redacted] Ms [redacted] 's complaint concerns items left in a ride.Ms [redacted] has not written into Support, and her passenger account does not include a ride that matches the description she providedAs such, we are unable to provide a substantive response to the complaintIf Ms [redacted] 's partner has specific concerns in regards to the ride in question, he may contact Lyft through a Support ticket Ms [redacted] 's partner can find this at the bottom of our Help Center here: http://lyft.com/help Additionally, per our Terms of Service" We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders." As Lyft is not responsible for personal belongings left in the car by drivers or riders, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because a this does not address the main points in my complaintAlso, this company has taken almost a month in their responses to the Revdex.comI waited for this to be resolved through the Revdex.com and therefore never used any creditThe supplementary credit of $that they claim to have given me is not on my account and was never used as I had already filed my complaint with the Revdex.comSo I never received nor used the $credit she claims I haveIt is no where on my accountIf you add it, then I will consider this matter resolved and will never use the Lyft referral system againSincerely, [redacted] ***

We are in receipt of the Revdex.com complaint case [redacted] [redacted] complaint concerns a charge associated with creating a Lyft Event [redacted] wrote into Support on July 20, Our agents were in correspondence with [redacted] the same day in regards to the chargeOn July 26th, a full refund was issued to [redacted] When [redacted] submitted the event, she agreed to Lyft's Event Code AgreementPer this agreement, "By submitting this Agreement, Buyer authorizes Lyft to charge Buyer’s payment method for the full amount of your event budget as set forth in the Order Form Any unused amounts will be refunded to Buyer’s payment method within thirty (30) days of the end of the event; depending on Buyer‘s bank or credit card the refund may not post immediately." Lyft's Event Code Agreement can be located here: [redacted] As we have clarified our Terms and [redacted] has received a full refund, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] ’s complaint concerns a new driver promotion.As stated on Lyft’s website ( [redacted] ), to be eligible for Lyft’s New Driver Promotion, prospective drivers must enter a valid new driver promotion code (in the Promo/Referral code field) when they start their driver applicationLyft’s website clearly states that if drivers don't enter a code when starting their application, they are not be eligible for this promotionWe are unable to retroactively apply promotions in situations where the promotion terms were not followedHere, Mr [redacted] created a driver application on July 22, At that time, he did not enter a new driver promotion code (or used it incorrectly)Under Lyft’s New Driver Promotion policy, this means that he is not eligible for a new driver promotion bonus As such, we consider this matter resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I guessSincerely, [redacted]

Complaint: [redacted] The Lyft user agreement allows for Lyft to bill upto if the passenger damages the vehicle - why if they claim to just be a platform Also, my charge was before the unconsented to, additional miles and additional charge So, Lyft only reimbursed No worries, been happily using Uber I am rejecting this response because:Sincerely, [redacted]

We are in receipt of [redacted] complaint case # [redacted] Ms [redacted] complaint concerns unauthorized charges on her credit cardOn September 13, 2016, Ms [redacted] wrote to Support requesting a refundOn September 13th, we were in correspondence with Ms [redacted] and informed her that we had located the account creating the charges and had placed a hold on it to prevent further activityWe also informed Ms [redacted] that it appeared the individual using her information was known to her and suggested that she folldirectly with the individual to resolve the issueAs we have addressed the charges on Ms [redacted] credit card and have placed a hold on the account creating the charges, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] Ms [redacted] ' complaint concerns the use of her driver app.Ms [redacted] wrote into Support on May 16, to report issues logging into her driver appOur agents were in correspondence with her that same day to provide troubleshooting steps.Our agents have continued to correspond with Ms [redacted] to diagnose her app issues and provide additional stepsMs [redacted] has since confirmed that she was able to log into her driver app.As such, we consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] complaint concerns a ride she requested on the Lyft platform[redacted] wrote into Support on June 12, Our agents were in correspondence with [redacted] the same day to inform her that the concerns she brought to our attention had been investigated, and that we had followed up with the driver in question to take the appropriate and necessary actionsOur agents also informed [redacted] that she would not be paired with the driver in question again on the Lyft platform.As such, we consider this matter resolved