Lumanere Skin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a refund and the company is lying in their response.  I did not even complete the order - I canceled before completing and my account was charged not once, but twice, without my consent and without me acknowledging any 14 day trial as I never even got to that screen - this company needs to be shut down - what they did constitutes fraud.  I will reply further when I actually see a refund 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The refund was processed at the time the complaint was received.There is no further action we can take.

We have refunded the customer her the rest of her $6.45 for her expedited shipping but cannot refund her shipping fee since the service has already been provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: https://lumanereskin.com/trial.phpWe have located the account related to the customer and have refunded the charges for the product returned to the fulfillment warehouse and previous month as requested.   In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.php The customer contacted our automated call system and chose the clean cancel one time charge for the lumanere product on 4/27/17. The customer also canceled their recurring for soleil eye cream. the customer was called back twice on 5/11/17 by the supervisor to respond to their issues but did not answer. We feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. Feel free to contact us with further questions or concerns at

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information :https://lumanereskin.com/trial.php   We feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.php Our records indicate that the customer has already been processed for a 35% partial refund on her expedited shipping on 5/23/17 after a call to our customer service team. Please allow 5-7 business days from the above mentioned date for the refund to process. The customer only paid the price of shipping and handling and will not be refunded for those services rendered

Unfortunately, we still do not have the ability to credit money to accounts for shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The refund images were sent from our banking gateway and show as successful. The funds have long been deducted from our account through the banking system. Please show your bank those banking gateway images and have them investigate further as we do not have the funds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details  of the offer I reviewed appear below.I did not sign up for anything but the $3.86 trial. I had clicked the no thanks button on everything else offered including the eye product. When I called lumiere the first business day after the order was placed, she told me I could return it for a complete refund. I wouldn't have returned the product if she told me I was still going to be charged for it. I was promised a complete refund. That is what I expect.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-box....

Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.