Lumanere Skin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***i will accept if the full refund is sent to me via certified checkThe credit card that this was charged to has been shut down

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** I went to my Bank yesterday and they found no trace of that refund, They contacted [redacted] and file a dispute against LuminereIt is amazing to me That Luminere has supposedly made this transaction to my bank yet my bank has no trace of it days after the transaction was madeWas it sent to China on a slow boat ?

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpOur records indicate that the customer has already been processed for a refund on 5/31/after a call to our customer service teamPlease allow 5-business days from the above mentioned date for the refund to process

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php The customer contacted our automated call system and chose the clean cancel one time charge for the lumanere product on 4/27/The customer also canceled their recurring for soleil eye creamthe customer was called back twice on 5/11/by the supervisor to respond to their issues but did not answerWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processedFeel free to contact us with further questions or concerns at

We cannot refund the shipping since the service has already been completed and the customer was delivered the productsSincerely,Customer Service

] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information:https://lumanereskin.com/trial.php We see that the customer service offered RMA to the customer and that we received her RMA at the fulfillment warehouseWe see that the customer's partial refund was successful and their account canceledWe feel for the customer’s concerns and have processed a full refund of the customer's four products as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-box Please see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpOur records indicate that the customer has already been processed for a refund on 6/9/after a call to our customer service teamPlease allow 5-business days from the above mentioned date for the refund to process

The refund images were sent from our banking gateway and show as successfulThe funds have long been deducted from our account through the banking systemPlease show your bank those banking gateway images and have them investigate further as we do not have the funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have received the total refund and am pleased with the outcome Further, I will not be doing business with this company again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php We feel for the customer’s concerns and have processed a full refund for the most recent orderIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processedFor the previous orders, however the customer has initiated a chargeback with the bankThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe have located the account related to the customer and have refunded the charges for the product returned to the fulfillment warehouse and previous month as requested In addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpThe customer we have on file is [redacted] for the same confirmed addressThe customer has received a partial refund for the past April orderWe feel for the customer's concern and will refund the remaining amount for that month

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not sign up for anything but the $trialI had clicked the no thanks button on everything else offered including the eye productWhen I called lumiere the first business day after the order was placed, she told me I could return it for a complete refundI wouldn't have returned the product if she told me I was still going to be charged for itI was promised a complete refundThat is what I expect Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]