Lumanere Skin

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpOur records indicate that the customer has already been processed for a refund on 6/26/after a call to our customer service team for one product We feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listThe refund will not go through until the customer cancels the chargeback so the bank can release the funds for their return to the customers account

Unfortunately, we cannot send money over to your accountIf you would like we can send a $gift card to a rhinonutritionclub.com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe have no record of a *** *** in our systemHowever, we have a *** *** with a matching email. Our records indicate that our trial product was purchased on 4/22/We understand their concerns, however, the customer has initiated a chargeback for the disputed orderThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpThe customer contacted our automated system and chose the clean cancel option to cancel his account with us on 5/3/17. We feel for the customer’s concerns and have processed a full refund as requested Please allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php Our records indicate that our trial product was purchased on 4/6/ The customer called in 4/24/to cancel the order after trial period had ended We understand their concerns, however, the customer has initiated a chargeback for the disputed order with the bankThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php We feel for the customer’s concerns and have processed a refund for the discounted trial product as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php Our records indicate that the customer has already been processed for a partial refund on 6/27/after a call to our customer service teamPlease allow 5-business days from the above mentioned date for the refund to process

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-box.Please see the following checkout page for more information: https://lumanereskin.com/trial.phpOur records indicate that the customer has already been processed for a refund on 8/after a call to our customer service teamPlease allow 5-business days from the above mentioned date for the refund to process

Intro:To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by
marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking
the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a refund on the most recent order as requested as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information:https://lumanereskin.com/trial.phpWe understand their concerns, however, the customer has initiated a chargeback for the disputed order with the bankThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the caseThe account is confirmed as canceled and will not receive any other charges

To whom it may concern,Our company strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpOn our end the refund was processed successfully through our CRM and the payment banking gatewayAttached is an image from the payment gateway and one of the history with transaction id for her to confirm with her bank since the customer has not contacted them yet There is nothing more we can do for the customerThe funds have already left our system and have been deducted from our accounts

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php Our records indicate that customer contacted our call center on 7/25/17, 7AMand accepted our RMA offer which allows the customer to return the product for a refundWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been confirmed to be taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking
the T&C check-boxPlease see the following checkout page for more information: We feel for the customer’s concerns and have processed a full refund as of their most recent productIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking
the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php We feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php We feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed