Complaint: [redacted]
I am rejecting this response because: I have been told this by them twice. And don't appreciate the "opinion" comment either.. Last time I spoke to the...
dealership, I spoke with a gentleman named [redacted] and he was very sarcastic and rude and didn't care about my complaint. I want a letter from them assuring me that I will never be sent another advertisement nor will my parter [redacted]. Unless I receive this letter, I won't consider this matter resolved.
Regards,
[redacted]
To whom it may concern,12/02/14 customer brought vehicle in for the following repairs, oil leak, recall [redacted] and a multipoint inspection. The oil leak was the oil filter leaking, recall completed, during the inspection we foundit needed a right front outer tie rod replaced and a transmissionservice. The customer elected to have the tie rod end replaced andhave an alignment along with that repair. At that time the work wasdone and the oil leak was taken care of.12/09/2014 the customer returned for an oil leak problem still occurring. We performed the diagnoses and found seepage coming from the case halves of theengine, after which we decided that we would have [redacted]participate in the repair since the customer was out of warranty.Generally this repair would cost the customer around $2500.00. Thecustomer agree to have the vehicle repaired and was given a [redacted]ats as a replacement vehicle during the down time while repairing hisengine oil leak.We explained at that time that the estimated cost for his participation would be $700.00roughly; they agree we put the customer into a loaner vehicle.On the first repair the customer paid for the oil change, the tie rod end, and a front endalignment. Total $316.46On the second repair the customers out of pocket was $719.32, which included anotheralignment, and their portion of the repair on the engine. Reason forsecond alignment is due to the fact that the engine comes out of thecar and it off sets when reinstalled.This was not part of the first repair, as noted it was the right front tie rod that wasreplaced.We believe under the circumstances we took care of the customer. They did contact us andwe have explained the situation. They contacted [redacted] andthey did participate by giving the customer $250.00.Yes there was a lot of phone call and we returned them.
I understand your frustration, sometimes looking back things seem to be much more clear. However on 10/01/2014 you made a decision to purchase the 2014 Jeep, it looks like we offered a few different financing options 72 months and 75 months. You chose the shorter term and the higher payment, which in the long run would save you money. Now more than two months later deciding that you don't want the vehicle would result in a repossesion, had you decided on 10/01/2014 we would have tried to accomadate your request. Around this time of year it is common to have second thoughts about financial decision we all make. I would be happy to call the lending institution and ask if you would be able to skip you December payment. Also another option as I already mentioned is to set an appt. to come in and have us do a free appraisal to see if there are other options available to you. Which option would work best?
[redacted]
In order to refund the charge that we did agree to we need the gentleman's debit card as we do not have the card number to credit him back. We only have the last 4...
of the debit card so there is no way for us to credit the card till he brings it in.
We asked for him to bring the card in not the car.
Sorry for the confusion.
I have looked into this matter and would like to try and offer some solutions. We try and make every effort to make sure that our guests have all the information necessary to make an intelligent decision. However in some cases after purchasing a vehicle "buyers remorse" does set in. All...
though in the state of Colorado there is not a " 3 day right of recision" we do try and be understanding with our guest. I would like to set an appt. to have our guest come in and look at trading into something less costly, what time would be good? We would go out of our way to try an accomadate the changes that have happened in their lives since the purchase of their vehicle.
Complaint: [redacted]
I am rejecting this response because: This is going no where. I am not accepting Ghent's reasoning and they are not accepting mine. This will go down as being not resolved with the Revdex.com. I think Ghent is unreasonable and very unethical. Your employees tell the customer one thing and you WILL NOT stand behind it. Your decision leaves me further options to pursue when your service manager tells us "we should not have been charged" that is fraud.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have been told this by them twice. And don't appreciate the "opinion" comment either.. Last time I spoke to the...
dealership, I spoke with a gentleman named [redacted] and he was very sarcastic and rude and didn't care about my complaint. I want a letter from them assuring me that I will never be sent another advertisement nor will my parter [redacted]. Unless I receive this letter, I won't consider this matter resolved.
Regards,
[redacted]
To whom it may concern,12/02/14 customer brought vehicle in for the following repairs, oil leak, recall [redacted] and a multipoint inspection. The oil leak was the oil filter leaking, recall completed, during the inspection we foundit needed a right front outer tie rod replaced and a transmissionservice. The customer elected to have the tie rod end replaced andhave an alignment along with that repair. At that time the work wasdone and the oil leak was taken care of.12/09/2014 the customer returned for an oil leak problem still occurring. We performed the diagnoses and found seepage coming from the case halves of theengine, after which we decided that we would have [redacted]participate in the repair since the customer was out of warranty.Generally this repair would cost the customer around $2500.00. Thecustomer agree to have the vehicle repaired and was given a [redacted]ats as a replacement vehicle during the down time while repairing hisengine oil leak.We explained at that time that the estimated cost for his participation would be $700.00roughly; they agree we put the customer into a loaner vehicle.On the first repair the customer paid for the oil change, the tie rod end, and a front endalignment. Total $316.46On the second repair the customers out of pocket was $719.32, which included anotheralignment, and their portion of the repair on the engine. Reason forsecond alignment is due to the fact that the engine comes out of thecar and it off sets when reinstalled.This was not part of the first repair, as noted it was the right front tie rod that wasreplaced.We believe under the circumstances we took care of the customer. They did contact us andwe have explained the situation. They contacted [redacted] andthey did participate by giving the customer $250.00.Yes there was a lot of phone call and we returned them.
I understand your frustration, sometimes looking back things seem to be much more clear. However on 10/01/2014 you made a decision to purchase the 2014 Jeep, it looks like we offered a few different financing options 72 months and 75 months. You chose the shorter term and the higher payment, which in the long run would save you money. Now more than two months later deciding that you don't want the vehicle would result in a repossesion, had you decided on 10/01/2014 we would have tried to accomadate your request. Around this time of year it is common to have second thoughts about financial decision we all make. I would be happy to call the lending institution and ask if you would be able to skip you December payment. Also another option as I already mentioned is to set an appt. to come in and have us do a free appraisal to see if there are other options available to you. Which option would work best?
[redacted]
In order to refund the charge that we did agree to we need the gentleman's debit card as we do not have the card number to credit him back. We only have the last 4...
of the debit card so there is no way for us to credit the card till he brings it in.
We asked for him to bring the card in not the car.
Sorry for the confusion.
Attached are copies of repair invoices as requested.
I have looked into this matter and would like to try and offer some solutions. We try and make every effort to make sure that our guests have all the information necessary to make an intelligent decision. However in some cases after purchasing a vehicle "buyers remorse" does set in. All...
though in the state of Colorado there is not a " 3 day right of recision" we do try and be understanding with our guest. I would like to set an appt. to have our guest come in and look at trading into something less costly, what time would be good? We would go out of our way to try an accomadate the changes that have happened in their lives since the purchase of their vehicle.
Complaint: [redacted]
I am rejecting this response because: This is going no where. I am not accepting Ghent's reasoning and they are not accepting mine. This will go down as being not resolved with the Revdex.com. I think Ghent is unreasonable and very unethical. Your employees tell the customer one thing and you WILL NOT stand behind it. Your decision leaves me further options to pursue when your service manager tells us "we should not have been charged" that is fraud.
Regards,
[redacted]