Thank you for your feedback, I would like to offer some solutions that may helpAfter looking at both files, I do see that we bought down the interest rate on the Jeep to try and get the payments close to what you had paid on the Audi [redacted] charged us a $fee in order to get the rate to 3.49% a full 2.5pts lower that your original APR on the AUDIUnderstanding that the payment change from a model to a model would obviously go up, we tried to keep them similar to make you happy(Audi payment Jeep payment 399) It seemed, at the time, that this was exceptable to youHowever if the increase of $dollars per month has made the Jeep unaffordable to you then I would like to extend a solutionCan we make an apptfor you to come in and see if we could try and trade you out of the Jeep, we would try and accomadate the financial changes you have experienced since the time of signing the contractsWhat time would be best for you?
I am sorry to hear that you are having issues with your vehicleI did explain to [redacted] that we would need to look at your vehicle to determine if we could help in any way.I would like to set up an appointment with you.Please give us a call [redacted] Service Manager
Complaint: [redacted] I am rejecting this response because:We would like to return the carThe car is worth $15,and our loan is $26,so we obviously can't afford to sell it to a private partyThe payment is $a monthWe don't want to do business with you and just want this to be over Regards, [redacted]
[redacted] My name is [redacted] and my complaint # is [redacted] I originally accepted the offer from Ghent as being acceptable if they would fix my car, but this has not happened and my car still won't pass emissionsThis has been an ongoing problem since I purchased the vehicle, shortly after I bought it it went into the shop and Ghent fixed a rusted transmission cableAt this time they did not tell me that the whole under carriage of my car was rusted outNot even a month later, my car was in the shop again, not Ghent, and [redacted] informed me that my car was completely rustedThis was only months after I bought the vehicleI spoke to Ghent and they didn't want to help me at that timeI went to get emissions after my car came out of the shop the second time and it wouldn't pass emissionsI took it back to Ghent, I also told them that there was a noise in my engineThey said they would get it to pass emissions and that they had to check with my extended warranty on what it would coverI was told my ***, that she would call me after she talked to themAfter a week I still had not heard from her, I called Ghent, again, I spoke to some gentlemen and he said [redacted] had not talked to my warranty company yet and she would call me right backI never received that phone call eitherI called back a week later, [redacted] answered the phone, she told me that my warranty wouldn't cover any of the costs and it would cost me $to fix my car and it should only be a light bulb and a new gas cap to get it to pass emissionsI said this was not acceptable, considering I have had problems with this car since I purchased itShe said she would talk to [redacted] and see what they could do to fix the problems, and she would call me backI waited another week, and no phone callI called again, and she wasn't in, [redacted] was out alsoHe finally called me hours later and told me that he would talk to [redacted] the the next day and call me backWell, the next day there was no phone callI am getting very frustrated and this is no longer acceptableGhent is only out for themselves, they do not care about their customers at allThey will tell you what you want to hear when they are talking to you face to face, but when it comes down to it, they are lying to youThey were not honest about my car when I bought it and it was all rusted out and when I brought it to their attention not even months later that my insurance company even thought that it shouldn't have been sold to me, they weren't willing to help meThey have not done anything to help me to get my car to pass emissions, they don't care if their customers are satisfied or notI will not purchase another vehicle from them again, and I will let everyone I know about their customer serviceI hope that I can spread the word about awful I was treated by this companyI have never in my life been treated this way by any business before and when I was in business with my ex-husband we would never treat anyone this wayIf they can't fix the issue, then they should at least give me a vehicle that will pass emissionsSincerely, [redacted] ***l [redacted]
Sincerely, your opinion is very important to usWith out people like you we could not grow, fix, and get betterI appreciate your feedback, I have printed your concern and I am following up with Department heads involvedI will get back to you promptly.Thank you, [redacted] ***G.S.M Ghent Motor Co
Complaint: [redacted] I am rejecting this response because: I am requesting the Revdex.com to review the advertisement that was mailed (submitted to Revdex.com) I believe that sending an advertisement that meets the following criteria is deceptive and does should not be allowed I would request the Revdex.com to review this and respond if this advertisement meets the definition of deceptive advertising:a) the company that sent the message was not identified.b) There was no return address on the envelope.c) The entire advertisement and envelop was hand written as if it was a personal letter/note from a friend.c) the advertisement was a hand written note signed by "J" J appears to be a personal friend and is not the initials of Ghent Motors or its marketing agency.d) There was nothing inside the envelope to identify this as an advertisement or as marketing.If the advertisement is considered deceptive, I would request that Ghent and its marketing company cease to advertise in this method and comply with reasonable non-deceptive advertising policies.If the Revdex.com believes this is not deceptive marketing/advertising, then I would like an explanation as to why it qualifies as non-deceptive, acceptable advertising Regards, [redacted]
I have looked into this matter and would like to try and offer some solutions We try and make every effort to make sure that our guests have all the information necessary to make an intelligent decisionHowever in some cases after purchasing a vehicle "buyers remorse" does set in All though in the state of Colorado there is not a " day right of recision" we do try and be understanding with our guestI would like to set an apptto have our guest come in and look at trading into something less costly, what time would be good? We would go out of our way to try an accomadate the changes that have happened in their lives since the purchase of their vehicle
[redacted] In order to refund the charge that we did agree to we need the gentleman's debit card as we do not have the card number to credit him backWe only have the last of the debit card so there is no way for us to credit the card till he brings it in We asked for him to bring the card in not the car Sorry for the confusion
Complaint: [redacted] I am rejecting this response because: 1.Your service tech told my husband "we missed it" that is a direct admission of misdiagnosis A car does not continue to leak oil less than one week after it was supposedly repairedYour service manager Jerry admitted to me directly by phone, the second front end alignment should not have been billed to us, it was supposed to have been included in the cost of the oil leak repairHe indicated we would get that refunded and we haven't seen itThe good will difference in cost was billed to **, this is common industry practice It does not negate the other issues; the misdiagnosis and the alignment charge that should have been included as part of the repair I believe billing for a service that the service manager admitted shouldn't have been billed is fraudulent I am not mistaken, based upon the two different employee comments noted aboveIf you stand by the quality of your work then you should also stand by what your employees tell the customer Regards, [redacted] ***
Revdex.com:
I
have reviewed the response made by the business, and find that this resolution is satisfactory to me if they fix my car and it can pass emissions so that I can drive itIf that does not happen I will open this complaint again in regards to this companyI have spoken to *** and they have looked at my vehicle with the hopes that they can get it fixed to my standards
Regards,
*** ***
Complaint: ***
I am rejecting this response because: this is not a resolution to the problemIt is only a comment that it will be discussed with the department headsI can't at this *** say the complaint has been resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I understand what buyers remorse is and this is not "buyers remorse"On Saturday evening which the car dealership was closed we had a life changing event and that is why I called the dealership first thing Monday morning to advise them that I could no longer keep the car that I had just purchased on SaturdaySince Saturday is not a business day I contacted the bank on Monday also in regards to this and they advised me that they dealership had not released the car to them and that the dealership is the one that would have to void the transactionHowever "*** ***" at the dealership has advised me Monday morning that all the paperwork had went through and all was final so he could not void the transaction(which clearly from the bank was not true)After I filed this complaint, I received a call from the general manager "*** ***" on Tuesday 12/2/who was rude and unprofessional and advised me that since I filed a complaint against the company and if I wanted to bad mouth them he was no longer willing to help me or trade in the vehicle for a different oneAlso I have since received a letter stating that the Jeep I traded in was sold after the fact I traded it in, however I did not sell it and I advised the sale rep "*** ***" that I did not know where the title was and I did try to attempt to sell the car earlier this year which he stated this was not a problemThe letter indicated that I need to provide them with the title under my name or a cashiers check for $which I do not have the funds to do soWhen I received the letter I called "*** ***" on 12/8/as this is who signed the letter to advise him that I did not sell the jeep and that I was confused and would like to discuss this with himAs of today 12/10/I have yet to receive a call back and the letter indicates that I only have days to provide them with the title or the $It seems that the company is trying to avoid speaking with me as the letter I received is addressed to my husband which he is not on the title of the jeep Also since they do not give you time to read the contract when signing they just tell you where to sign and that's all, I went over the contract and noticed that I signed that the jeep I traded in states that this vehicle has not been in an accident, collusion, has damage or has been in a floodHowever the Jeep has been in several accidents which they could clearly see that and did not ask me about it or tell me that this is what I was signing
Regards,
*** ***
I have emailed the two marketing companies that we use for Advertising and cc'd you on that emailI have asked that you be removed from the mailing list, these advertising companies gain your information from public registrations data bases and your info will be removed from all future advertisement As far as your Partner, I would need more info than just his name to make sure he is removed as wellIf you would like to have him email a request I would also get him removed as well. I also apologize for using the word "opinion", everyone is different and all I meant to convey is that we do respect your opinion and want to make sure that your requests are followed through with. Thank you
I will only accept this offer if they are also willing to replace the light bulb under the hoodI would also appreciate it if they would cover the cost of the emissions since I paid for it last time and it didnt passIf we could do this on Tuesday morning that would be helpful
Regards,
*** ***
I have received your complaint, and will review this instance with *** in the morningI appologize for the inconvience that this has caused you, I wanted to let you know that your opinion is importantI will respond after I have all the information necessaryThank you
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for your feedback, I would like to offer some solutions that may helpAfter looking at both files, I do see that we bought down the interest rate on the Jeep to try and get the payments close to what you had paid on the Audi [redacted] charged us a $fee in order to get the rate to 3.49% a full 2.5pts lower that your original APR on the AUDIUnderstanding that the payment change from a model to a model would obviously go up, we tried to keep them similar to make you happy(Audi payment Jeep payment 399) It seemed, at the time, that this was exceptable to youHowever if the increase of $dollars per month has made the Jeep unaffordable to you then I would like to extend a solutionCan we make an apptfor you to come in and see if we could try and trade you out of the Jeep, we would try and accomadate the financial changes you have experienced since the time of signing the contractsWhat time would be best for you?
I am sorry to hear that you are having issues with your vehicleI did explain to [redacted] that we would need to look at your vehicle to determine if we could help in any way.I would like to set up an appointment with you.Please give us a call [redacted] Service Manager
Complaint: [redacted] I am rejecting this response because:We would like to return the carThe car is worth $15,and our loan is $26,so we obviously can't afford to sell it to a private partyThe payment is $a monthWe don't want to do business with you and just want this to be over Regards, [redacted]
[redacted] My name is [redacted] and my complaint # is [redacted] I originally accepted the offer from Ghent as being acceptable if they would fix my car, but this has not happened and my car still won't pass emissionsThis has been an ongoing problem since I purchased the vehicle, shortly after I bought it it went into the shop and Ghent fixed a rusted transmission cableAt this time they did not tell me that the whole under carriage of my car was rusted outNot even a month later, my car was in the shop again, not Ghent, and [redacted] informed me that my car was completely rustedThis was only months after I bought the vehicleI spoke to Ghent and they didn't want to help me at that timeI went to get emissions after my car came out of the shop the second time and it wouldn't pass emissionsI took it back to Ghent, I also told them that there was a noise in my engineThey said they would get it to pass emissions and that they had to check with my extended warranty on what it would coverI was told my ***, that she would call me after she talked to themAfter a week I still had not heard from her, I called Ghent, again, I spoke to some gentlemen and he said [redacted] had not talked to my warranty company yet and she would call me right backI never received that phone call eitherI called back a week later, [redacted] answered the phone, she told me that my warranty wouldn't cover any of the costs and it would cost me $to fix my car and it should only be a light bulb and a new gas cap to get it to pass emissionsI said this was not acceptable, considering I have had problems with this car since I purchased itShe said she would talk to [redacted] and see what they could do to fix the problems, and she would call me backI waited another week, and no phone callI called again, and she wasn't in, [redacted] was out alsoHe finally called me hours later and told me that he would talk to [redacted] the the next day and call me backWell, the next day there was no phone callI am getting very frustrated and this is no longer acceptableGhent is only out for themselves, they do not care about their customers at allThey will tell you what you want to hear when they are talking to you face to face, but when it comes down to it, they are lying to youThey were not honest about my car when I bought it and it was all rusted out and when I brought it to their attention not even months later that my insurance company even thought that it shouldn't have been sold to me, they weren't willing to help meThey have not done anything to help me to get my car to pass emissions, they don't care if their customers are satisfied or notI will not purchase another vehicle from them again, and I will let everyone I know about their customer serviceI hope that I can spread the word about awful I was treated by this companyI have never in my life been treated this way by any business before and when I was in business with my ex-husband we would never treat anyone this wayIf they can't fix the issue, then they should at least give me a vehicle that will pass emissionsSincerely, [redacted] ***l [redacted]
We would like to see a Receipt for the Emissions test you paid for, and how it was paid forThank You
Sincerely, your opinion is very important to usWith out people like you we could not grow, fix, and get betterI appreciate your feedback, I have printed your concern and I am following up with Department heads involvedI will get back to you promptly.Thank you, [redacted] ***G.S.M Ghent Motor Co
Complaint: [redacted] I am rejecting this response because: I am requesting the Revdex.com to review the advertisement that was mailed (submitted to Revdex.com) I believe that sending an advertisement that meets the following criteria is deceptive and does should not be allowed I would request the Revdex.com to review this and respond if this advertisement meets the definition of deceptive advertising:a) the company that sent the message was not identified.b) There was no return address on the envelope.c) The entire advertisement and envelop was hand written as if it was a personal letter/note from a friend.c) the advertisement was a hand written note signed by "J" J appears to be a personal friend and is not the initials of Ghent Motors or its marketing agency.d) There was nothing inside the envelope to identify this as an advertisement or as marketing.If the advertisement is considered deceptive, I would request that Ghent and its marketing company cease to advertise in this method and comply with reasonable non-deceptive advertising policies.If the Revdex.com believes this is not deceptive marketing/advertising, then I would like an explanation as to why it qualifies as non-deceptive, acceptable advertising Regards, [redacted]
I have looked into this matter and would like to try and offer some solutions We try and make every effort to make sure that our guests have all the information necessary to make an intelligent decisionHowever in some cases after purchasing a vehicle "buyers remorse" does set in All though in the state of Colorado there is not a " day right of recision" we do try and be understanding with our guestI would like to set an apptto have our guest come in and look at trading into something less costly, what time would be good? We would go out of our way to try an accomadate the changes that have happened in their lives since the purchase of their vehicle
[redacted] In order to refund the charge that we did agree to we need the gentleman's debit card as we do not have the card number to credit him backWe only have the last of the debit card so there is no way for us to credit the card till he brings it in We asked for him to bring the card in not the car Sorry for the confusion
Complaint: [redacted] I am rejecting this response because: 1.Your service tech told my husband "we missed it" that is a direct admission of misdiagnosis A car does not continue to leak oil less than one week after it was supposedly repairedYour service manager Jerry admitted to me directly by phone, the second front end alignment should not have been billed to us, it was supposed to have been included in the cost of the oil leak repairHe indicated we would get that refunded and we haven't seen itThe good will difference in cost was billed to **, this is common industry practice It does not negate the other issues; the misdiagnosis and the alignment charge that should have been included as part of the repair I believe billing for a service that the service manager admitted shouldn't have been billed is fraudulent I am not mistaken, based upon the two different employee comments noted aboveIf you stand by the quality of your work then you should also stand by what your employees tell the customer Regards, [redacted] ***
I appreciate your opinion, I have emailed our Advertising Coand asked that you be removed from our mailing listThank you
Attached are copies of repair invoices as requested
We agree to disagree.Thank You
Revdex.com:
I
have reviewed the response made by the business, and find that this resolution is satisfactory to me if they fix my car and it can pass emissions so that I can drive itIf that does not happen I will open this complaint again in regards to this companyI have spoken to *** and they have looked at my vehicle with the hopes that they can get it fixed to my standards
Regards,
*** ***
Complaint: ***
I am rejecting this response because: this is not a resolution to the problemIt is only a comment that it will be discussed with the department headsI can't at this *** say the complaint has been resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I understand what buyers remorse is and this is not "buyers remorse"On Saturday evening which the car dealership was closed we had a life changing event and that is why I called the dealership first thing Monday morning to advise them that I could no longer keep the car that I had just purchased on SaturdaySince Saturday is not a business day I contacted the bank on Monday also in regards to this and they advised me that they dealership had not released the car to them and that the dealership is the one that would have to void the transactionHowever "*** ***" at the dealership has advised me Monday morning that all the paperwork had went through and all was final so he could not void the transaction(which clearly from the bank was not true)After I filed this complaint, I received a call from the general manager "*** ***" on Tuesday 12/2/who was rude and unprofessional and advised me that since I filed a complaint against the company and if I wanted to bad mouth them he was no longer willing to help me or trade in the vehicle for a different oneAlso I have since received a letter stating that the Jeep I traded in was sold after the fact I traded it in, however I did not sell it and I advised the sale rep "*** ***" that I did not know where the title was and I did try to attempt to sell the car earlier this year which he stated this was not a problemThe letter indicated that I need to provide them with the title under my name or a cashiers check for $which I do not have the funds to do soWhen I received the letter I called "*** ***" on 12/8/as this is who signed the letter to advise him that I did not sell the jeep and that I was confused and would like to discuss this with himAs of today 12/10/I have yet to receive a call back and the letter indicates that I only have days to provide them with the title or the $It seems that the company is trying to avoid speaking with me as the letter I received is addressed to my husband which he is not on the title of the jeep Also since they do not give you time to read the contract when signing they just tell you where to sign and that's all, I went over the contract and noticed that I signed that the jeep I traded in states that this vehicle has not been in an accident, collusion, has damage or has been in a floodHowever the Jeep has been in several accidents which they could clearly see that and did not ask me about it or tell me that this is what I was signing
Regards,
*** ***
I have emailed the two marketing companies that we use for Advertising and cc'd you on that emailI have asked that you be removed from the mailing list, these advertising companies gain your information from public registrations data bases and your info will be removed from all future advertisement As far as your Partner, I would need more info than just his name to make sure he is removed as wellIf you would like to have him email a request I would also get him removed as well. I also apologize for using the word "opinion", everyone is different and all I meant to convey is that we do respect your opinion and want to make sure that your requests are followed through with. Thank you
I will only accept this offer if they are also willing to replace the light bulb under the hoodI would also appreciate it if they would cover the cost of the emissions since I paid for it last time and it didnt passIf we could do this on Tuesday morning that would be helpful
Regards,
*** ***
I have received your complaint, and will review this instance with *** in the morningI appologize for the inconvience that this has caused you, I wanted to let you know that your opinion is importantI will respond after I have all the information necessaryThank you