*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** ***
Hi,
Wanted to respond to complaint # ***
This gentleman traded in a vehicle to us May
He signed our purchase agreement which clearly states that
he would be responsible for any difference in the payoff of the trade inHe also signed a Colorado Disclosure which states that he should seek legal advice if he doesn't understand what he is agreeing toThe disclosure also warns him that only what is written into the paperwork is valid and nothing verbal or not contained in the sale documents is binding
We are purely following the agreement that he entered into with us
Thanks
If you would like copies of any of the agreements he signed please let me know
Thanks
*** *** *** ***
*** *** *** ***
*** *** *** *** *** ** *** **
*** *** ***
*** ***
Hi there,
I am e-mailing you in regard to the complaint addressed above to let you know that I have received the check from Ghent *** to resolve the issueWhile I feel they should have reimbursed the cost entirely, getting any compensation from them after five stressful months if sufficient at least
I have deposited the check which will clear my bank tomorrow hopefully.
As of now I consider this issue resolvedYou had asked me to note whether or not I would like to publish this incidentMay I ask what all my options the implications of each are?
Thank you very much, I appreciate your attention to this matter
Best regards,
*** ***
Please see all my remarks in Green on the attached Complaint: ***I am rejecting this response because: I understand what buyers remorse is and this is not "buyers remorse"On Saturday evening which the car dealership was closed we had a life changing event and that is why I called the dealership first thing Monday morning to advise them that I could no longer keep the car that I had just purchased on SaturdaySince Saturday is not a business day I contacted the bank on Monday also in regards to this and they advised me that they dealership had not released the car to them and that the dealership is the one that would have to void the transactionHowever "*** ***" at the dealership has advised me Monday morning that all the paperwork had went through and all was final so he could not void the transaction(which clearly from the bank was not true). I am not sure what Bank you called, but all the paperwork had gone throughI checked again to make sure and your loan is secured at the terms you and your husband signed and agreed upon.You should be receiving ou first payment statement shortly. After I filed this complaint, I received a call from the general manager "*** ***" on Tuesday 12/2/who was rude and unprofessional and advised me that since I filed a complaint against the company and if I wanted to bad mouth them he was no longer willing to help me or trade in the vehicle for a different oneAlso I have since received a letter stating that the Jeep I traded in was sold after the fact I traded it in, however I did not sell it and I advised the sale rep "*** ***" that I did not know where the title was and I did try to attempt to sell the car earlier this year which he stated this was not a problemThe letter indicated that I need to provide them with the title under my name or a cashiers check for $which I do not have the funds to do soWhen I received the letter I called "*** ***" on 12/8/as this is who signed the letter to advise him that I did not sell the jeep and that I was confused and would like to discuss this with him. According to county clerks office you transferred title to the Jeep vin# 1j4gz58s5vcto a new owner on 12/03/2014, days after you traded the vehicle into us I am not sure why you did this because the vehicle was traded into the dealership as part of an enforceable motor veichle contract, which is deemed to constitute a bill of sale with terms set forth and agreed uponYou received $4,dollars in trade for the jeep and if you fail to prvoide a free and clear title as you had promised to do then we need to collect from you the value of the Jeep. As of today 12/10/I have yet to receive a call back and the letter indicates that I only have days to provide them with the title or the $4500.00. We are not trying to avoid talking to you, we would like to resolve this matter promptlyHense our prompt response to this complaintI have checked all voicemails in our sales deptand finance deptand have not found the said voicemailNever the less, please call *** *** at 970-339-and he would be happy to talk to you. It seems that the company is trying to avoid speaking with me as the letter I received is addressed to my husband which he is not on the title of the jeepAlso since they do not give you time to read the contract when signing they just tell you where to sign and that's all, We do give each and every guest as much time to read everything that they are asked to signIf they at anytime request more time we have and will always accomadate their wishes. I went over the contract and noticed that I signed that the jeep I traded in states that this vehicle has not been in an accident, collusion, has damage or has been in a floodHowever the Jeep has been in several accidents which they could clearly see that and did not ask me about it or tell me that this is what I was signing. The fact that the Jeep had been in several accidents was not brought to our attention, that is why we have forms that ask that questionAssuming that we knew and signing otherwise is not sufficient, however it does not change the fact that we are still awaiting a free and clear title or a cashiers check for the $4,you received. Again you traded in the Jeep to us on the 29th of November, on the 3rd of December you went into the Weld County Clerk & Recorder's office and transferred title to a different person other than us.In resolution to this complaint we would be more than willing to trade you out of the vehilce you purchased and into something more accomadating to you and your husband. Regards,*** ***
Complaint: ***
I am rejecting this response because:
Responding back to complaint #***
I was also told multiple times that I would not be receiving
a bill from *** for overage feesOnce I did receive one, I was told by the
sales associate (who is now ignoring me) to “ignore ***, and that Ghent would
resolve the matter.” I gave them two months, over the course of which my
financing for a house I bought got screwed up for a couple weeks and caused a
large amount of personal stress that is still on-goingI have spoken with ***
on numerous occasions and have a contact who is willing to provide testimony
against Ghent if I decide to escalate this matter
I placed my signature on the purchase agreement and made the
decision to buy a vehicle that day because *** *** told me numerous times
that they were doing a dealer to inventory transaction which absolves any
overage chargesTo prove this, I have attached a collection of text messages
from Mr*** admitting culpability after the factI also have
documentation prior to visiting Ghent illustrating my intention to buy-out my
lease from the original dealer because I could not afford the overage
I was also lured into Ghent *** by a printed email from
Bob Ghent sent to *** ***, the GM of Ghent *** saying they had someone
interested in my ***I called and told them that I appreciated the
offer but I was over on miles in my vehicleThe gentleman I spoke with said
they could get me into a new vehicle without
paying overagesIn that regard I was lured into Ghent *** and was
over-promised on a deal they could not provideI came to later find out that
the printed e-mail was only a mass e-mail that was sent to numerous car owners
saying they had people interested in their vehiclesTo say that is one thing,
but to print out an e-mail with a ponote on it asking *** to get ahold
of me and putting it in an envelope with a hand-written address seems pretty
deceptive to meMoreover, the discussion that followed my receiving this
letter is deeply troubling because I was told numerous times everything would
be taken care of and I out my trust in them as a Certified GM DealerMoreover,
once I addressed the issue and filed a complaint, I was accused of lying about
the situation!
To prove that I am not lying about this, I again implore you
to review the text messages belowI have multiple other texts as our
conversation spanned two months so I would be more than happy to supply
additional contentI can also provide the emails from April that illustrates
my intentions to buy out my leased vehicle because I could not afford the
overage fees
I feel this predicament is fairly transparent and easy to
seeThe sales associate who assisted me promised something that could not be
offered because of his lack of understanding on how lease-end trade-ins workI
expressed my concerns regarding the sale numerous times to ensure my bases were
covered and that Ghent *** would address my concerns with ***, which they
clearly did not.
Regards,
*** ***
Please see attached.*** *** 03/11/2015 *** *** purchased her vehicle from us on 8/30/She signed all paperwork that day. She had days to have it Emissions or brought back to the DealershipWe did not see *** until 10/06/2014. We have included documents that *** and her Co-signer signed on the day of the purchase to help understand the purchase of this used vehicle. See copy of attached Emission voucher. Reference copy of the Buyers Order See copy attached. States the following: All used ears are sold "As Is" as shown with no repairs to be performed, unless otherwise stated on this buyers order and approved by the Dealer or Authorized representative. This is signed by the customersReference copy of Disclosures States the followingOnly the terms and conditions written into these documents are part of the contractBe sure that any oral representations are also written into these documents otherwise they cannot be enforced. This is signed by the customer and initialedSee copy of the Buyers Guide Please see box marked As Is No Warranty States the following: YOU WILL PAY ALL COSTS FOR ANY REPAIRSThe dealer assumes no responsibility for repairs regardless of any oral statements about the vehicleSee reverse side: States: below is a list of some major defects that may occur in used motor vehicles Frame and Body: frame cracks, corrective welds or rusted through dog tracks-bent or twisted frame. This is signed by the customers. Reference sales event We Owe Addendum Both customers signed stating that they understand the vehicle was sold As Is, there is No work promised or owed at the time of the sale or after unless noted on the customer "We Owe" stating other wise. Reference copy of the We Owe States as follows: Nothing owed, Nothing Promised on any parts or laborBoth customers signed. At present we believe the gas cap is the failure for the emissionsWe will install gas cap and retest for the customer as a goodwill gesture
I understand your concern, I have taken you information and asked that it be removed from the mailing listI can not go back in time and undo what happened, however I will make sure you do not receive any further advertisementsThank you and I appreciate your understanding
This vehicle was never misdiagnosed, as the customerbelieves; the repairs were separate issues and therefore the charges.We stand by our quality of work and we believe the customeris mistaken.We good willed $1682.80 worth of repairs and feel this is morethan adequate.Thanks for your time[redacted]
Thank you for your feedback, I would like to offer some solutions that may help. After looking at both files, I do see that we bought down the interest rate on the 2014 Jeep to try and get the payments close to what you had paid on the 2007 Audi. [redacted] charged us a $999 fee in order to get the...
rate to 3.49% a full 2.5pts lower that your original APR on the AUDI. Understanding that the payment change from a 2007 model to a 2014 model would obviously go up, we tried to keep them similar to make you happy. (2007 Audi 360 payment 2014 Jeep payment 399) It seemed, at the time, that this was exceptable to you. However if the increase of $39 dollars per month has made the Jeep unaffordable to you then I would like to extend a solution. Can we make an appt. for you to come in and see if we could try and trade you out of the Jeep, we would try and accomadate the financial changes you have experienced since the time of signing the contracts. What time would be best for you?
Complaint: [redacted]
I am rejecting this response because: The statements made by Ghent in their repsonse are inaccurate. 1. We did not bring the car in for a multi point inspection, that was a service they must do in order to find further problems. In this case a tie rod. We brought the car in for an oil leak and a recall. We also did not request an oil change, in fact the service department contacted us wanting to do an oil change because the car was at 21%. This was during the first "repair". We agreed to the oil change assuming the oil leak problem was corrected, in which case it was not. 2. There was no request for a front end alignment during the first repair, we did not elect to have it done, they told us it had to be done as part of the tie rod service. They charged us $59.95 for the first front end alignment and $69.95 a week later for the second one. There was also no transmission service done with the first repair,that was part of the second oil leak repair that was to be included, as was another front end alignment. Those are things that are required with the type of oil leak repair that we had. 3. [redacted] offered us $250.00 in the form of assessories, not money. This was because they were unable to resolve the dispute with the dealership. As of today I have been given notice from ** that because I have filed a complaint with the Revdex.com they are retracting their offer and it will not be forthcoming.4. The dealership admitted they misdiagnosed the problem the first time, they admitted the second front end alignment should have been included in the second repair costs. A car does not spring another leak in less than one week, the vehicle was misdiagnosed the first time.5. My husband left another message fro Jerry in the service department to try to resolve thi snad he has not recieved a return call.
Regards,
[redacted]
I am sorry to hear that you are having issues with your vehicle. I did explain to [redacted] that we would need to look at your vehicle to determine if we could help in any way.I would like to set up an appointment with you.Please give us a call[redacted]Service Manager
The store manager at Long's Manana call customer today to discuss the concern. He apolized for the way his assistance manager had handled the interaction. The customer had received her return but was dissatisfied with how it was addressed. The manager...
assured her he would follow up with his ASM on how this needs to be handled differently going forward.
Complaint: [redacted]
I am rejecting this response because: 1.Your service tech told my husband "we missed it" that is a direct admission of misdiagnosis. A car does not continue to leak oil less than one week after it was supposedly repaired. 2. Your service manager Jerry admitted to me directly by phone, the second front end alignment should not have been billed to us, it was supposed to have been included in the cost of the oil leak repair. He indicated we would get that refunded and we haven't seen it.3. The good will difference in cost was billed to **, this is common industry practice. It does not negate the other issues; the misdiagnosis and the alignment charge that should have been included as part of the repair. I believe billing for a service that the service manager admitted shouldn't have been billed is fraudulent. 4. I am not mistaken, based upon the two different employee comments noted above.5. If you stand by the quality of your work then you should also stand by what your employees tell the customer.
Regards,
[redacted]
[redacted] [redacted]
My name is [redacted] and my complaint # is [redacted]. I originally accepted the offer from Ghent as being acceptable if they would fix my car, but this has not happened and my car still won't pass emissions. This has been an ongoing problem since I purchased the vehicle, shortly after I bought it it went into the shop and Ghent fixed a rusted transmission cable. At this time they did not tell me that the whole under carriage of my car was rusted out. Not even a month later, my car was in the shop again, not Ghent, and [redacted] informed me that my car was completely rusted. This was only 2 months after I bought the vehicle. I spoke to Ghent and they didn't want to help me at that time. I went to get emissions after my car came out of the shop the second time and it wouldn't pass emissions. I took it back to Ghent, I also told them that there was a noise in my engine. They said they would get it to pass emissions and that they had to check with my extended warranty on what it would cover. I was told my [redacted], that she would call me after she talked to them. After a week I still had not heard from her, I called Ghent, again, I spoke to some gentlemen and he said [redacted] had not talked to my warranty company yet and she would call me right back. I never received that phone call either. I called back a week later, [redacted] answered the phone, she told me that my warranty wouldn't cover any of the costs and it would cost me $1100.00 to fix my car and it should only be a light bulb and a new gas cap to get it to pass emissions. I said this was not acceptable, considering I have had problems with this car since I purchased it. She said she would talk to [redacted] and see what they could do to fix the problems, and she would call me back. I waited another week, and no phone call. I called again, and she wasn't in, [redacted] was out also. He finally called me 6 hours later and told me that he would talk to [redacted] the the next day and call me back. Well, the next day there was no phone call. I am getting very frustrated and this is no longer acceptable. Ghent is only out for themselves, they do not care about their customers at all. They will tell you what you want to hear when they are talking to you face to face, but when it comes down to it, they are lying to you. They were not honest about my car when I bought it and it was all rusted out and when I brought it to their attention not even 2 months later that my insurance company even thought that it shouldn't have been sold to me, they weren't willing to help me. They have not done anything to help me to get my car to pass emissions, they don't care if their customers are satisfied or not. I will not purchase another vehicle from them again, and I will let everyone I know about their customer service. I hope that I can spread the word about awful I was treated by this company. I have never in my life been treated this way by any business before and when I was in business with my ex-husband we would never treat anyone this way. If they can't fix the issue, then they should at least give me a vehicle that will pass emissions. Sincerely,[redacted]l[redacted]
Complaint: [redacted]
I am rejecting this response because:We would like to return the car. The car is worth $15,000 and our loan is $26,537 so we obviously can't afford to sell it to a private party. The payment is $414.18 a month. We don't want to do business with you and just want this to be over.
Regards,
[redacted]
Sincerely, your opinion is very important to us. With out people like you we could not grow, fix, and get better. I appreciate your feedback, I have printed your concern and I am following up with Department heads involved. I will get back to you promptly.Thank you,[redacted]G.S.M Ghent Motor Co.
We have called the customer at the phone number provided but was unable to make contact. We emailed the customer and after several days we have not received a response.
[redacted]
I am rejecting this response because: I am requesting the Revdex.com to review the advertisement that was mailed (submitted to Revdex.com). I believe that sending an advertisement that meets the following criteria is deceptive and does should not be allowed. I would request the Revdex.com to review this and respond if this advertisement meets the definition of deceptive advertising:a) the company that sent the message was not identified.b) There was no return address on the envelope.c) The entire advertisement and envelop was hand written as if it was a personal letter/note from a friend.c) the advertisement was a hand written note signed by "J". J appears to be a personal friend and is not the initials of Ghent Motors or its marketing agency.d) There was nothing inside the envelope to identify this as an advertisement or as marketing.If the advertisement is considered deceptive, I would request that Ghent and its marketing company cease to advertise in this method and comply with reasonable non-deceptive advertising policies.If the Revdex.com believes this is not deceptive marketing/advertising, then I would like an explanation as to why it qualifies as non-deceptive, acceptable advertising.
Regards,
[redacted]
*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** ***
Hi,
Wanted to respond to complaint # ***
This gentleman traded in a vehicle to us May
He signed our purchase agreement which clearly states that
he would be responsible for any difference in the payoff of the trade inHe also signed a Colorado Disclosure which states that he should seek legal advice if he doesn't understand what he is agreeing toThe disclosure also warns him that only what is written into the paperwork is valid and nothing verbal or not contained in the sale documents is binding
We are purely following the agreement that he entered into with us
Thanks
If you would like copies of any of the agreements he signed please let me know
Thanks
*** *** *** ***
*** *** *** ***
*** *** *** *** *** ** *** **
*** *** ***
*** ***
Hi there,
I am e-mailing you in regard to the complaint addressed above to let you know that I have received the check from Ghent *** to resolve the issueWhile I feel they should have reimbursed the cost entirely, getting any compensation from them after five stressful months if sufficient at least
I have deposited the check which will clear my bank tomorrow hopefully.
As of now I consider this issue resolvedYou had asked me to note whether or not I would like to publish this incidentMay I ask what all my options the implications of each are?
Thank you very much, I appreciate your attention to this matter
Best regards,
*** ***
Please see all my remarks in Green on the attached Complaint: ***I am rejecting this response because: I understand what buyers remorse is and this is not "buyers remorse"On Saturday evening which the car dealership was closed we had a life changing event and that is why I called the dealership first thing Monday morning to advise them that I could no longer keep the car that I had just purchased on SaturdaySince Saturday is not a business day I contacted the bank on Monday also in regards to this and they advised me that they dealership had not released the car to them and that the dealership is the one that would have to void the transactionHowever "*** ***" at the dealership has advised me Monday morning that all the paperwork had went through and all was final so he could not void the transaction(which clearly from the bank was not true). I am not sure what Bank you called, but all the paperwork had gone throughI checked again to make sure and your loan is secured at the terms you and your husband signed and agreed upon.You should be receiving ou first payment statement shortly. After I filed this complaint, I received a call from the general manager "*** ***" on Tuesday 12/2/who was rude and unprofessional and advised me that since I filed a complaint against the company and if I wanted to bad mouth them he was no longer willing to help me or trade in the vehicle for a different oneAlso I have since received a letter stating that the Jeep I traded in was sold after the fact I traded it in, however I did not sell it and I advised the sale rep "*** ***" that I did not know where the title was and I did try to attempt to sell the car earlier this year which he stated this was not a problemThe letter indicated that I need to provide them with the title under my name or a cashiers check for $which I do not have the funds to do soWhen I received the letter I called "*** ***" on 12/8/as this is who signed the letter to advise him that I did not sell the jeep and that I was confused and would like to discuss this with him. According to county clerks office you transferred title to the Jeep vin# 1j4gz58s5vcto a new owner on 12/03/2014, days after you traded the vehicle into us I am not sure why you did this because the vehicle was traded into the dealership as part of an enforceable motor veichle contract, which is deemed to constitute a bill of sale with terms set forth and agreed uponYou received $4,dollars in trade for the jeep and if you fail to prvoide a free and clear title as you had promised to do then we need to collect from you the value of the Jeep. As of today 12/10/I have yet to receive a call back and the letter indicates that I only have days to provide them with the title or the $4500.00. We are not trying to avoid talking to you, we would like to resolve this matter promptlyHense our prompt response to this complaintI have checked all voicemails in our sales deptand finance deptand have not found the said voicemailNever the less, please call *** *** at 970-339-and he would be happy to talk to you. It seems that the company is trying to avoid speaking with me as the letter I received is addressed to my husband which he is not on the title of the jeepAlso since they do not give you time to read the contract when signing they just tell you where to sign and that's all, We do give each and every guest as much time to read everything that they are asked to signIf they at anytime request more time we have and will always accomadate their wishes. I went over the contract and noticed that I signed that the jeep I traded in states that this vehicle has not been in an accident, collusion, has damage or has been in a floodHowever the Jeep has been in several accidents which they could clearly see that and did not ask me about it or tell me that this is what I was signing. The fact that the Jeep had been in several accidents was not brought to our attention, that is why we have forms that ask that questionAssuming that we knew and signing otherwise is not sufficient, however it does not change the fact that we are still awaiting a free and clear title or a cashiers check for the $4,you received. Again you traded in the Jeep to us on the 29th of November, on the 3rd of December you went into the Weld County Clerk & Recorder's office and transferred title to a different person other than us.In resolution to this complaint we would be more than willing to trade you out of the vehilce you purchased and into something more accomadating to you and your husband. Regards,*** ***
Complaint: ***
I am rejecting this response because:
Responding back to complaint #***
I was also told multiple times that I would not be receiving
a bill from *** for overage feesOnce I did receive one, I was told by the
sales associate (who is now ignoring me) to “ignore ***, and that Ghent would
resolve the matter.” I gave them two months, over the course of which my
financing for a house I bought got screwed up for a couple weeks and caused a
large amount of personal stress that is still on-goingI have spoken with ***
on numerous occasions and have a contact who is willing to provide testimony
against Ghent if I decide to escalate this matter
I placed my signature on the purchase agreement and made the
decision to buy a vehicle that day because *** *** told me numerous times
that they were doing a dealer to inventory transaction which absolves any
overage chargesTo prove this, I have attached a collection of text messages
from Mr*** admitting culpability after the factI also have
documentation prior to visiting Ghent illustrating my intention to buy-out my
lease from the original dealer because I could not afford the overage
I was also lured into Ghent *** by a printed email from
Bob Ghent sent to *** ***, the GM of Ghent *** saying they had someone
interested in my ***I called and told them that I appreciated the
offer but I was over on miles in my vehicleThe gentleman I spoke with said
they could get me into a new vehicle without
paying overagesIn that regard I was lured into Ghent *** and was
over-promised on a deal they could not provideI came to later find out that
the printed e-mail was only a mass e-mail that was sent to numerous car owners
saying they had people interested in their vehiclesTo say that is one thing,
but to print out an e-mail with a ponote on it asking *** to get ahold
of me and putting it in an envelope with a hand-written address seems pretty
deceptive to meMoreover, the discussion that followed my receiving this
letter is deeply troubling because I was told numerous times everything would
be taken care of and I out my trust in them as a Certified GM DealerMoreover,
once I addressed the issue and filed a complaint, I was accused of lying about
the situation!
To prove that I am not lying about this, I again implore you
to review the text messages belowI have multiple other texts as our
conversation spanned two months so I would be more than happy to supply
additional contentI can also provide the emails from April that illustrates
my intentions to buy out my leased vehicle because I could not afford the
overage fees
I feel this predicament is fairly transparent and easy to
seeThe sales associate who assisted me promised something that could not be
offered because of his lack of understanding on how lease-end trade-ins workI
expressed my concerns regarding the sale numerous times to ensure my bases were
covered and that Ghent *** would address my concerns with ***, which they
clearly did not.
Regards,
*** ***
Please see attached.*** *** 03/11/2015 *** *** purchased her vehicle from us on 8/30/She signed all paperwork that day. She had days to have it Emissions or brought back to the DealershipWe did not see *** until 10/06/2014. We have included documents that *** and her Co-signer signed on the day of the purchase to help understand the purchase of this used vehicle. See copy of attached Emission voucher. Reference copy of the Buyers Order See copy attached. States the following: All used ears are sold "As Is" as shown with no repairs to be performed, unless otherwise stated on this buyers order and approved by the Dealer or Authorized representative. This is signed by the customersReference copy of Disclosures States the followingOnly the terms and conditions written into these documents are part of the contractBe sure that any oral representations are also written into these documents otherwise they cannot be enforced. This is signed by the customer and initialedSee copy of the Buyers Guide Please see box marked As Is No Warranty States the following: YOU WILL PAY ALL COSTS FOR ANY REPAIRSThe dealer assumes no responsibility for repairs regardless of any oral statements about the vehicleSee reverse side: States: below is a list of some major defects that may occur in used motor vehicles Frame and Body: frame cracks, corrective welds or rusted through dog tracks-bent or twisted frame. This is signed by the customers. Reference sales event We Owe Addendum Both customers signed stating that they understand the vehicle was sold As Is, there is No work promised or owed at the time of the sale or after unless noted on the customer "We Owe" stating other wise. Reference copy of the We Owe States as follows: Nothing owed, Nothing Promised on any parts or laborBoth customers signed. At present we believe the gas cap is the failure for the emissionsWe will install gas cap and retest for the customer as a goodwill gesture
I understand your concern, I have taken you information and asked that it be removed from the mailing listI can not go back in time and undo what happened, however I will make sure you do not receive any further advertisementsThank you and I appreciate your understanding
This vehicle was never misdiagnosed, as the customerbelieves; the repairs were separate issues and therefore the charges.We stand by our quality of work and we believe the customeris mistaken.We good willed $1682.80 worth of repairs and feel this is morethan adequate.Thanks for your time[redacted]
Thank you for your feedback, I would like to offer some solutions that may help. After looking at both files, I do see that we bought down the interest rate on the 2014 Jeep to try and get the payments close to what you had paid on the 2007 Audi. [redacted] charged us a $999 fee in order to get the...
rate to 3.49% a full 2.5pts lower that your original APR on the AUDI. Understanding that the payment change from a 2007 model to a 2014 model would obviously go up, we tried to keep them similar to make you happy. (2007 Audi 360 payment 2014 Jeep payment 399) It seemed, at the time, that this was exceptable to you. However if the increase of $39 dollars per month has made the Jeep unaffordable to you then I would like to extend a solution. Can we make an appt. for you to come in and see if we could try and trade you out of the Jeep, we would try and accomadate the financial changes you have experienced since the time of signing the contracts. What time would be best for you?
Complaint: [redacted]
I am rejecting this response because: The statements made by Ghent in their repsonse are inaccurate. 1. We did not bring the car in for a multi point inspection, that was a service they must do in order to find further problems. In this case a tie rod. We brought the car in for an oil leak and a recall. We also did not request an oil change, in fact the service department contacted us wanting to do an oil change because the car was at 21%. This was during the first "repair". We agreed to the oil change assuming the oil leak problem was corrected, in which case it was not. 2. There was no request for a front end alignment during the first repair, we did not elect to have it done, they told us it had to be done as part of the tie rod service. They charged us $59.95 for the first front end alignment and $69.95 a week later for the second one. There was also no transmission service done with the first repair,that was part of the second oil leak repair that was to be included, as was another front end alignment. Those are things that are required with the type of oil leak repair that we had. 3. [redacted] offered us $250.00 in the form of assessories, not money. This was because they were unable to resolve the dispute with the dealership. As of today I have been given notice from ** that because I have filed a complaint with the Revdex.com they are retracting their offer and it will not be forthcoming.4. The dealership admitted they misdiagnosed the problem the first time, they admitted the second front end alignment should have been included in the second repair costs. A car does not spring another leak in less than one week, the vehicle was misdiagnosed the first time.5. My husband left another message fro Jerry in the service department to try to resolve thi snad he has not recieved a return call.
Regards,
[redacted]
I am sorry to hear that you are having issues with your vehicle. I did explain to [redacted] that we would need to look at your vehicle to determine if we could help in any way.I would like to set up an appointment with you.Please give us a call[redacted]Service Manager
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Tell us why here...
The store manager at Long's Manana call customer today to discuss the concern. He apolized for the way his assistance manager had handled the interaction. The customer had received her return but was dissatisfied with how it was addressed. The manager...
assured her he would follow up with his ASM on how this needs to be handled differently going forward.
Complaint: [redacted]
I am rejecting this response because: 1.Your service tech told my husband "we missed it" that is a direct admission of misdiagnosis. A car does not continue to leak oil less than one week after it was supposedly repaired. 2. Your service manager Jerry admitted to me directly by phone, the second front end alignment should not have been billed to us, it was supposed to have been included in the cost of the oil leak repair. He indicated we would get that refunded and we haven't seen it.3. The good will difference in cost was billed to **, this is common industry practice. It does not negate the other issues; the misdiagnosis and the alignment charge that should have been included as part of the repair. I believe billing for a service that the service manager admitted shouldn't have been billed is fraudulent. 4. I am not mistaken, based upon the two different employee comments noted above.5. If you stand by the quality of your work then you should also stand by what your employees tell the customer.
Regards,
[redacted]
[redacted] [redacted]
My name is [redacted] and my complaint # is [redacted]. I originally accepted the offer from Ghent as being acceptable if they would fix my car, but this has not happened and my car still won't pass emissions. This has been an ongoing problem since I purchased the vehicle, shortly after I bought it it went into the shop and Ghent fixed a rusted transmission cable. At this time they did not tell me that the whole under carriage of my car was rusted out. Not even a month later, my car was in the shop again, not Ghent, and [redacted] informed me that my car was completely rusted. This was only 2 months after I bought the vehicle. I spoke to Ghent and they didn't want to help me at that time. I went to get emissions after my car came out of the shop the second time and it wouldn't pass emissions. I took it back to Ghent, I also told them that there was a noise in my engine. They said they would get it to pass emissions and that they had to check with my extended warranty on what it would cover. I was told my [redacted], that she would call me after she talked to them. After a week I still had not heard from her, I called Ghent, again, I spoke to some gentlemen and he said [redacted] had not talked to my warranty company yet and she would call me right back. I never received that phone call either. I called back a week later, [redacted] answered the phone, she told me that my warranty wouldn't cover any of the costs and it would cost me $1100.00 to fix my car and it should only be a light bulb and a new gas cap to get it to pass emissions. I said this was not acceptable, considering I have had problems with this car since I purchased it. She said she would talk to [redacted] and see what they could do to fix the problems, and she would call me back. I waited another week, and no phone call. I called again, and she wasn't in, [redacted] was out also. He finally called me 6 hours later and told me that he would talk to [redacted] the the next day and call me back. Well, the next day there was no phone call. I am getting very frustrated and this is no longer acceptable. Ghent is only out for themselves, they do not care about their customers at all. They will tell you what you want to hear when they are talking to you face to face, but when it comes down to it, they are lying to you. They were not honest about my car when I bought it and it was all rusted out and when I brought it to their attention not even 2 months later that my insurance company even thought that it shouldn't have been sold to me, they weren't willing to help me. They have not done anything to help me to get my car to pass emissions, they don't care if their customers are satisfied or not. I will not purchase another vehicle from them again, and I will let everyone I know about their customer service. I hope that I can spread the word about awful I was treated by this company. I have never in my life been treated this way by any business before and when I was in business with my ex-husband we would never treat anyone this way. If they can't fix the issue, then they should at least give me a vehicle that will pass emissions. Sincerely,[redacted]l[redacted]
Complaint: [redacted]
I am rejecting this response because:We would like to return the car. The car is worth $15,000 and our loan is $26,537 so we obviously can't afford to sell it to a private party. The payment is $414.18 a month. We don't want to do business with you and just want this to be over.
Regards,
[redacted]
Sincerely, your opinion is very important to us. With out people like you we could not grow, fix, and get better. I appreciate your feedback, I have printed your concern and I am following up with Department heads involved. I will get back to you promptly.Thank you,[redacted]G.S.M Ghent Motor Co.
I appreciate your opinion, I have emailed our Advertising Co. and asked that you be removed from our mailing list. Thank you
We have called the customer at the phone number provided but was unable to make contact. We emailed the customer and after several days we have not received a response.
We would like to see a Receipt for the Emissions test you paid for, and how it was paid for. Thank You
Complaint:...
[redacted]
I am rejecting this response because: I am requesting the Revdex.com to review the advertisement that was mailed (submitted to Revdex.com). I believe that sending an advertisement that meets the following criteria is deceptive and does should not be allowed. I would request the Revdex.com to review this and respond if this advertisement meets the definition of deceptive advertising:a) the company that sent the message was not identified.b) There was no return address on the envelope.c) The entire advertisement and envelop was hand written as if it was a personal letter/note from a friend.c) the advertisement was a hand written note signed by "J". J appears to be a personal friend and is not the initials of Ghent Motors or its marketing agency.d) There was nothing inside the envelope to identify this as an advertisement or as marketing.If the advertisement is considered deceptive, I would request that Ghent and its marketing company cease to advertise in this method and comply with reasonable non-deceptive advertising policies.If the Revdex.com believes this is not deceptive marketing/advertising, then I would like an explanation as to why it qualifies as non-deceptive, acceptable advertising.
Regards,
[redacted]