Loanpal

I had an excellent experience with this organization. Expedient, efficient and honest.

I had an excellent experience with this organization. Expedient, efficient and honest.

I had an excellent experience with this organization. Expedient, efficient and honest.

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit S
Kingston Springs, TN

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit Smyth
Kingston Springs, TN

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit Smyth
Kingston Springs, TN

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit Smyth
Kingston Springs, TN

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit S
Kingston Springs, TN

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit S
Kingston Springs, TN

Adam and his team at Paramount did an excellent job with my refinance. They were always available, made everything easy. I highly recommend them.
Whit S
Kingston Springs, TN

This complaint is a customer service issue as well as a contract issue. This business is doing a refinance for my home and has made promise after promise with no follow through. A process that should have taken no more than 45 days has taken almost double causing us to have to resubmit documents. Very unorganized and lack of communication between employees. We finally signed our closing disclosure with a closing date of 10/26/2017 (per our contract) and the company failed to send the paperwork to the notary so she had to cancel. A second notary then contacted me to try to set up an 11:00 pm signing but still no paperwork sent. Here we are 10/27/2017 with no scheduled time of signing our papers. We were also promised low closing costs because we were referred by my dad to use this company. Our closing costs are over $10K! We were promised a cash out refinance of $260K only to find out as we are waiting for final approval that we don't qualify for that amount. This is causing us to have to refinance again in order to gain all of the funds we needed. I have no doubt this was ploy to force us into a refinance so they can make more money off of us. We were also promised we would not have to pay for the appraisal which we had to pay for with a promise to reimburse the cost. This also still has not happened and every time I ask they beat around the bush about it claiming they will take care of it. This company has poor ethics and business practices.

Nathan S made my refinance happen within 3 weeks from start to finish. No hassle and an excellent rate. Nathan and his team are great to work with.

Nathan Sanders made my refinance happen within 3 weeks from start to finish. No hassle and an excellent rate. Nathan and his team are great to work with.

Nathan Sanders made my refinance happen within 3 weeks from start to finish. No hassle and an excellent rate. Nathan and his team are great to work with.

Nathan Sanders made my refinance happen within 3 weeks from start to finish. No hassle and an excellent rate. Nathan and his team are great to work with.

Paramount made it very easy for me. Had no problems what so ever

Nathan S made my refinance happen within 3 weeks from start to finish. No hassle and an excellent rate. Nathan and his team are great to work with.

This complaint is a customer service issue as well as a contract issue. This business is doing a refinance for my home and has made promise after promise with no follow through. A process that should have taken no more than 45 days has taken almost double causing us to have to resubmit documents. Very unorganized and lack of communication between employees. We finally signed our closing disclosure with a closing date of 10/26/2017 (per our contract) and the company failed to send the paperwork to the notary so she had to cancel. A second notary then contacted me to try to set up an 11:00 pm signing but still no paperwork sent. Here we are 10/27/2017 with no scheduled time of signing our papers. We were also promised low closing costs because we were referred by my dad to use this company. Our closing costs are over $10K! We were promised a cash out refinance of $260K only to find out as we are waiting for final approval that we don't qualify for that amount. This is causing us to have to refinance again in order to gain all of the funds we needed. I have no doubt this was ploy to force us into a refinance so they can make more money off of us. We were also promised we would not have to pay for the appraisal which we had to pay for with a promise to reimburse the cost. This also still has not happened and every time I ask they beat around the bush about it claiming they will take care of it. This company has poor ethics and business practices.

Nathan S made my refinance happen within 3 weeks from start to finish. No hassle and an excellent rate. Nathan and his team are great to work with.

This complaint is a customer service issue as well as a contract issue. This business is doing a refinance for my home and has made promise after promise with no follow through. A process that should have taken no more than 45 days has taken almost double causing us to have to resubmit documents. Very unorganized and lack of communication between employees. We finally signed our closing disclosure with a closing date of 10/26/2017 (per our contract) and the company failed to send the paperwork to the notary so she had to cancel. A second notary then contacted me to try to set up an 11:00 pm signing but still no paperwork sent. Here we are 10/27/2017 with no scheduled time of signing our papers. We were also promised low closing costs because we were referred by my dad to use this company. Our closing costs are over $10K! We were promised a cash out refinance of $260K only to find out as we are waiting for final approval that we don't qualify for that amount. This is causing us to have to refinance again in order to gain all of the funds we needed. I have no doubt this was ploy to force us into a refinance so they can make more money off of us. We were also promised we would not have to pay for the appraisal which we had to pay for with a promise to reimburse the cost. This also still has not happened and every time I ask they beat around the bush about it claiming they will take care of it. This company has poor ethics and business practices.