LoanDepot

San Diego Revdex.com Complaint #: *** *** *** ***
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*** * ***
*** *** *** *** ***
Borrower’s Complaint Filed with the Revdex.com: I paid off this loan according to the statementBalance due on November 23rd was 13,I spoke to the manager at the time by the name of *** *** of my intentions to pay this loan in full A payment was going to be sent to the Loan Depot directly from the new lender for the amount due., I asked him to please be patient and not to give me any late fees because it was going to be paid before the next payment due in December 23, Mr*** said it was fine Loan was paid for the amount due,, recent lender contacted them and that is the amount Loan depot quoted them13,and that is the amount the check was forThe new lender sent them the check , which they received on the 9th of decemberEverything seemed ok and Since February the Loan Depot has been calling saying we owe them another paymentThe Balance was paid in full , the next payment was not due until Decthe prior payment was due on November 23rd We paid it off on December 8- 9- Please help us since we are retired , and according to Mr*** he agreed to the terms Customer service keeps calling they are the one's constantly harassing with this situationWe have tried to contact Mr*** , but he is never available Borrower’s Desired Resolution: To accept the fact that we do not owe them any more payments !! I spoke to Mr*** on November 15, to tell him that since the balance for the amount due was being processed could he wait for the november payment until the check was sent , He AGREED !! Full payment was received by Loan Depot on Dec8th, next payment was not due until the 23rdTheir payments were automatically withdrawn from my checking account every 23rd of the monthThis loan was ta*** on Janin the amount of 14,and paid off Decfor the amount of 13, loanDepot Findings and Response loanDepot regrets if Mr***’ experience with loanDepot was anything less than satisfactoryAs with every customer of loanDepot, we do our best to be as accurate with the information given to the customer and/or third parties In January 2016, the customer originated a personal loan with loanDepot in the amount of $15,The loan had an origination fee of $leaving net proceeds to the customer of $14,250.00, with an APR of 27.58% As requested by the new lender, loanDepot sent a payoff demand on November 16, showing a balance due of $14,through November 30, 2016, to the fax number of ###-###-#### and email of ***@fortren.com provided. Unfortunately, the lender sent payoff funds in the amount shown on the borrower’s current statement of $13,856.17, short by $on December 9, 2016. loanDepot has reached out to the customer to explain the amount due. The customers feel this is not their fault, as the check sent by the lender was cashed by loanDepot. It is an unfortunate situation for the customers as they believe this is a closed issue, but they are still under contract to pay the amount shorted of $plus interest and penalties. loanDepot apologizes for Mr***’ experience and regrets that we were unable to close the account with a balance due. If he has any further questions or concerns, she may contact loanDepot’s Customer Care Department at ###-###-####Representatives are available to assist Monday through Friday from 8am to 5pm, PSTTell us why here

San Diego Revdex.com Complaint #: ***
Borrower Name: *** ***
Complaint
Date: 12/28/
Borrower’s Complaint Filed
with the Revdex.com:
I refinance with Loan Depot, the whole process was going
well until it was time for disbursementMy disbursement
date was December 22, I had to call to see why the funds had not been
disbursed; was told it disbursed on 12-23-2015; it would be in the bank
12-24-These dates came and when no disbursement, so I call back
12-28-The closing agent said he sent a email to funding to see what was
going onHe email me back later on that day to say that the disbursement was
on 12-24-2015; would be in my account by the end of the dayCall he back
12-29-2015, voice mail said he was at homeI am extremely disappoint about
this whole situation.
Borrower’s Desired Resolution:
An explantion of why the disbursement of fund are not being
releasedIf they are not going to be release a full refund of my appraisal
cost
loanDepot’s Borrower Complaint Summary:
1. Borrower requesting confirmation of funds disbursed
loanDepot Findings and
Response:
1.
loanDepot sincerely apologizes for any inconvenience
this may have caused Ms***
2.
Ms***’s loan successfully funded on December
22, Per information received from the title company *** *** ***,
loanDepot can confirm that the funds were disbursed via check on December 26,
The confirmation of funds disbursed is attached for Ms***’s reference
Should Ms*** have any questions or
concerns, she may contact the Customer Care Department at *** ext
***Representatives are available to assist her Monday through Friday from
8am to 5pm, PST

loanDepot Initial Response:loanDepot is dedicated to delivering exceptional services to our customersWe pride ourselves on working with the highest level of integrity and transparency in all our transactionsWe work as a team to expedite the processWe regret that our customer felt there were
intentional delaysThis was not the caseWe set the expectations for customers in regards to the demand for documentsWe are unable to access the documents, and must rely heavily on the customer to provide the documents to us in a timely mannerWe are working with very tight deadlines, which can affect interest rates that change on a daily basisWe do our best to work with our customers to meet those tight deadlinesDelays affect every aspect of the loan process. There were instances that we had to reach out repeatedly to the customer for necessary documentsWe can confirm that the original loan officer did separate from the company during this timeHowever, we work as a team, and another licensed lending officer was quickly assigned to this customer’s loan fileThis is to provide minimal impact, if any, to the customerWe continued to attempt to work with the customerThe delays caused the rate locks to expire, and we were unable to provide extensions at that pointThe customer informed us at that they did not agree with the rate, and requested to cancel. The cancellation occurred after the services for the appraisal had already been rendered, and paid for We do not profit from the appraisal depositThe funds, in their entirety, are paid to the appraisal company for the service they providedThe funds are no longer in our possessionWe respectfully decline our customer’s request for a refund of the appraisal deposit funds If additional information is needed, contact our Customer Care Team at (***) ***-***, Ext6789, Monday to Friday, 8:00AM to 5:00PM Pacific Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have yet to hear from anyone at loanDepot via telephone, mail, or otherwisel, and I have not yet received via check the $mentioned in their responsel. Once I hear from someone in management at loanDepot and they assure me that my credit rating hasn't been impaired by their negligence, and I receive the $check, then I will let you know the matter has been resolved to my satisfaction. Until then the matter remains open and unresolved. Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
At no time was I told to make any paymentsIn fact....I was told " there is no need to make the payments because the creditors will receive payment before it is due"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The incompetence of loandepot is staggering. As is plainly shown in the documents I have attached my monthly payment went from $to $an increase of $not a paltry $as loandepot would have you believe. I was told in one of my multiple phone calls to them that this increase would be for "ONLY" months because there needs to be $in the escrow account at all times. When I explained that $x months was $not $I was told the increase will be for months. I could have collected cans for the $if I needed to, which I didn't; however, an additional $I could not handle. I would not have qualified for a loan with the payment of $2186.93.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I attached a piece of the e-mail from the appraiser on what she stated about the a/c systemWe had everything corrected that was on the appraiser list to correct for marketability other then the a/c system cause the ac was new and did not need to be replaced they just didnt know how to operate the unitSo I still have not been contacted on the reason why we didnt recive the loan they keep saying the the repairs for marketability were not completted but they were but they keeped on giving us the run around.
Regards,
*** ***

We have contacted the customer through the telephone. We wanted to make sure that the customer did not have any new additional concerns. We advised the customer that we are actively working to resolve his concerns, and have escalated the issue to a management level in the department that
handles loan modifications. We have appointed a single point of contact for the customer who will be providing him with updatesCustomer stated he was ok with this, and that we will be providing him a response this coming week

As previously stated in the other responses, consumers are pre-approved at the time of applicationA final approval is not guaranteed until the loan has been reviewed by UnderwritingThere are several factors that can prevent a loan from being approved that we are unable to discover during the application stageProper documentation was obtained to support the income including the divorce decree to factor in determining the debt to income ratioBased off of the debt to income ratio, Mr***'s loan was declined as he did not have enough residual incomeThe appraisal report is required to be completed prior to the loan being submitted to UnderwritingThe $appraisal deposit fee was collected to pay the appraisal management company for the services renderedThe total cost of the appraisal was $450, therefore loanDepot did not profit on this loan and had to pay the additional $to the appraisal management companyTell us why here

San Diego Revdex.com Complaint #: ***
Borrower Name: ***
***
Complaint
Date: 1/7/
Borrower’s Complaint Filed
with the Revdex.com:
I took every step to make sure LoanDepot got everything
they needed in order to close my loan within days as promisedI was
cooperative and prompt with everything that was requested by LoanDepotI made
constant follow ups by email and phone calls to get an update and to help move
things alongMy loan ended up going over my lock rate and as a result,
LoanDepot increased my rate in the endWe made this loan process top priority
and even took time away from our jobs to make sure everything was provided back
to LoanDepot and timely mannerI expressed that we are serious about closing
this loan within days as promisedSadly, the only time we would get any
update from LoanDepot is when I had to either follow up by email or phoneI
started the loan process and locked in my rate on 10/21/I signed on
12/24/2015! Keep in mind, this was due to my due diligence in constant follow
ups!!I figured this loan would have taken a lot longer than it did if I
wasn’t constantly following upI got really taken advantage of and the bait
and switch comes in because since the loan process took extremely long
resulting in my lock rate expired, LoanDepot had to raise my rate higher in the
endWhy should me and my family be penalized and get charged more for being
cooperative and prompt!?? Why should any customer be charged a higher rate when
they did everything possible to move the loan process forward? LoanDepot should
have acknowledge how slow they were moving and kept my original rateThere are
records with every phone call and email that proves I was prompt and fast with
everything asked of meThere should be an internal investigation done on this
matterI was so far into the loan process at this point and I felt trapped
like an innocent victim with no other option but LoanDepot.
Borrower’s Desired Resolution:
LoanDepot needs to honor the original rate and should not
raise my rate because of the lack a efficient system to close a loan
loanDepot’s Borrower Complaint Summary:
1. Borrower dissatisfied with the length of time in
process
2. Borrower requesting to honor the rate discussed
at the time of origination
loanDepot Findings and
Response:
1.
We are saddened to hear that Mr***’s
experience with our company was anything less than satisfactoryThe feedback
Mr*** shared with us was taken very seriously and all concerns have been
escalated to management in relation to the service received from our staff
2.
After a review of Mr***‘s loan, the borrower
was initially locked in to a 3.750% Conventional Fixed High Balance Year
loan on October 21, The appraisal was ordered on October 26, The
appraiser contacted loanDepot on October 28, as they were unable to reach
Mr*** to schedule a time to complete the appraisalThe Appraisal Management
Company was unable to reach Mr*** until November 2, to schedule the
appointmentThe appraisal was completed and received on November 4, At
that time, Mr*** requested to appeal the appraisal for further review of
the appraised valueloanDepot received a comparables report from Mr***
from the surrounding area to appeal the appraisal on November 11, A
review of the report was completed on November 11, and it was determined
that the comparables provided by Mr*** were not in allowable proximity of
the subject property to be considered
Due to the low value, loanDepot
restructured the loan to provide other options available to Mr***
loanDepot was able to adjust the loan product to a 3.875% LPMI Fixed Super Conforming
Year loan on November 13, to fit Mr***’s financial needsAlso,
Mr*** requested to add his wife to the loan on November 17, and
provided all required financialsThe loan was submitted to underwriting on
November 18, and received conditional approval on November 21,
loanDepot communicated the required conditions on November 24, The
outstanding conditions were received on November 30, and submitted to
underwriting for reviewDuring this time, the rate lock was set to expire on
December 7, 2015, in which the rate was extended until December 22, In
order to provide this rate extension, the Licensed Lending Officer communicated
to the Mr*** that the rate would increase to 4.000% to cover the closing
cost which Mr*** acknowledged and agreedThe file was submitted back to
underwriting on December 17, An additional rate extension was provided on
December 23, extending to December 29, We received final approval
and all documents were sent for signing to close the loan on December 21,
loanDepot again provided a rate extension good through January 5, to
ensure Mr***’s loan successfully funded on December 31,
In conclusion, loanDepot sincerely
apologizes that Mr***’s experience with loanDepot was anything less than
satisfactoryloanDepot was able to assist Mr*** with his loan request while
facing many challenges throughout and Mr***’s loan successfully funded on
December 31,
Should Mr*** have any additional
questions or concerns, he may contact the Customer Care Department at
*** ext***Representatives are available to
assist her Monday through Friday from 8am to 5pm, PST

On January 12, the customer entered into a refinance loan application with loanDepot. At the time of the application, the customer estimated the value of their home to be approximately 600,That amount was used in the preliminary loan qualificationThe loan amount was estimated at
$450,which would be 75% of the estimated value of $600,The corresponding rate and cost for that scenario was 3.50% on a year fixed loan with a rate cost of -0.25% ($credit toward closing costs)An appraisal was conducted on 1/23/2018, wherein a non-affiliated third party appraiser gave the customer’s home a value of $500,The loan terms had to be adjusted because the value came in $100,less than the customer’s estimateIn order to maximize the customer’s cash out, the loan amount was adjusted to $400,which was 80% of the home’s valueThe 5% increase in the loan to value caused the customer to lose the -0.25% creditThe change in loan cost (loss of 0.25% credit) was explained to the customer on 1/26/by the loan processor, 2/8/by the Sales Manager, and on 2/19/by the loan officerThe loan was never cancelledThe original loan was kept open and the rate lock was honoredA pricing exception was requested by the loan team, however, executive management was not able to approve the exceptionOn 2/20/2018, the customer was issued a closing disclosure three days prior to their scheduled signing date of 2/23/The customer signed all their loan documents on 2/23/After the customer signed the loan documents, they are given three days to review the loan term and cancel should they not want to proceed with the loanThe customer chose to move forward and the loan was funded on 2/28/2018, after the day right to cancel expiredWith respect to the lifetime guarantee, It does not cover closing costs, it simply waives the loanDepot lender fee and pays for the appraisalThe customer did not qualify for the loanDepot lifetime guarantee

Revdex.com:
There was no attached message, I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Borrower’s Complaint Filed with the Revdex.com:
Since we refinanced our home we have had nothing problems paying the mortgageWe mailed our bill to the new accountIn the process of the check being in the male the loan number was changedWe called because the check had not cleared on the due date
An electronic payment was conducted by telephoneAfter getting off the phone the check was cashedOverdraft fees were charged to us due to thisAfter a few days the loan company placed an electronic demand for fundsAgain causing an overdraft on our accountThe company placed an automatic payme t on account for months without our consentVery poor business practices now costing us to pay additional feesI should have not refinancedPoor decision to go with Loan Depot
Borrower’s Desired Resolution:
Refund fees and quit changing account numbers or sale loan to honest mortgage company
loanDepot Findings and Response
*** *** loan funded on September 30, 2016, it transitioned over to our Servicing Department on October 13, 2016, once transferred, a Servicing loan number was generatedThe Servicing loan number, identifies the customer’s account information
The customer’s first payment was due on November 1, 2016, in which they sent a check addressed to our offices in Plano, TXThe check was received on November 14, 2016, and overnighted to our Servicing Department in Ewing, NJ
*** *** contacted our Servicing Department on November 15, 2016, and was informed that the payment had not posted, therefore, made an electronic payment over the phone*** *** should have placed a stop payment on the check prior to posting an electronic paymentThe check was processed by our Servicing Department after the payment was electronically madeOnce the check was processed, the funds were posted to the account for the next payment due, funds are not returned
*** *** is not on a bi-weekly payment plan, nor are they set up on monthly ACH draftsOur Servicing Department does not have any retained bank information to process an automatic payment as stated in their complaint
loanDepot regretfully denies *** ***’s request for monetary compensation for NSF fee’s they accrued. We apologize if *** ***’s experience was anything less than satisfactoryShould he wish to address this further; he may reach out to our Servicing *** ** ***

Attached is the Letter of Explanation regarding this complaint.Thank You. San Diego Revdex.com Complaint #: *** Borrower Name: *** *** Complaint Date: 5/29/2015 Borrower’s Rebuttal Filed with the Revdex.com: I have not been told that the loan is closing yet. Until I hear that I'm not satisfied. Regards, *** *** loanDepot’s Response: loanDepot is working diligently on getting this loan closed for Ms. ***. Currently, her file is being reviewed by Underwriting. Should Ms. *** have additional concerns, she may contact loanDepot’s Customer Care Department at *** ext. ***. Representatives are available to assist her Monday through Friday from 8am to 5pm, PST

loanDepot appreciates the time the customer took to provide their feedback regarding their experience with usWe take customer feedback very seriouslyWe are committed to working with the highest level of integrity and transparency in all our transactionsWe are thankful for the opportunity
to address any misunderstandings.Our Licensed Loan Officer tried to obtain a credit report for the customers; however, a blank credit profile was received from the credit reporting agencyWe consider our associates to be experts in their respective fields. Alternate options were given to the customers, such as visiting their financial institution and have them provide necessary documents to validate their credit historyWe do not have control over inaccurate credit reports, the customer must take up their dispute for the restoration of their data directly to the credit reporting agenciesWe regret that the customer felt there was a breakdown in communication; we are unable to proceed without verifying the dataloanDepot takes great measures to secure and protect our customer's personal identifying informationWe do not access credit reports without authorization, and we do not share customer information.We trust that the foregoing addresses the concerns raised in the complaintWe are thankful for the customer's interest in our company, and hope we can assist them in realizing their financial objectivesIf additional information is required, please contact our Customer Care Team at (888) 337-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received an email from Loan Depot stating that I mailed the original payment to the wrong address. This is not true. The address for Loan Depot payments did not change until November and payment was sent weeks prior to this date changeIn addition, my account now shows they did receive the second payment which paid my balance in full and now they are saying I have a balance of over $2500.00. I want this account reconciled and closed and a statement from Loan Depot that the account is paid in full. *** from Loan Depot spoke with me via telephone on 12/11/and stated she was investigating and would call me back on 12/12/17. I have not received any written correspondence from Loan Depot about this matterI have yet to speak with her again. This account is paid in full and needs to be cleared immediately. This has an effect on my credit report and can be resolved by showing the loan paid in full and the account closed by consumer
Regards,
*** ***

We have not received any solution from the complaint file on 03/02/ 2017.The loan depot keep raising the interest rate on the original charge of a they are up to plusAnd may keep going up.And up until today 04/08/we are still waiting to be assisted with this situation , this financial institution has no respect for anyone.Thank you for your help regarding this company,*** & *** ***

loanDepot sincerely regrets and apologizes that the Mr***’s experience with us was anything less than satisfactoryOur intention is never to drag or delay the process as we are in the business to fund loansIn regards to loanDepot informing the borrower to not pay the mortgage, there is no
evidence that supports this claimAs a matter of fact, loanDepot advised the borrower via phone to continue to make all payments on your accounts and pay on timeThe loan application was escalated to loanDepot’s credit policy department to see if there was anything that could be done, but unfortunately, the qualifying FICO score prevented us from doing anythingThe minimum requirement for this on FHA would be 500, and loanDepot’s requirement is It reviewing the credit, it looks like the late payments along with the collections, combined to drop the credit score In regards to the internal email about unhappy customers, please know that this has been addressed with management and handled internallyAs a gesture of good faith and a customer service concession, the refunds of $credit report fee and $appraisal deposit were issued to the borrower via checkUsually, these fees are non-refundable since services were rendered with the credit and appraisal reportNo further compensation is warranted to Mr*** Again, loanDepot is saddened to hear that Mr***’s experience with us was not a good one, and apologizes for any miscommunication that occurredIf Mr*** wants to discuss this further, he can contact loanDepot’s Customer Care Department at *** ext***Representatives are available to assist Monday through Friday from 8am to 5pm, PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To whom it may concern,It appears Loan Depot spent the first paragraph explaining why the delay was my faultAnd the second paragraph apologizing for the communication issuesThese two are not mutually exclusiveThe delay (in part) was caused by Loan Depot not returning voicemails and emails in a timely mannerIn addition, to Loan Depot not following up in a time frame that was acceptableAgain, if I am such a bad credit riskwhy would it take three months to tell me that?The value I stated for the home at the time of the application was an "average case" senario guess based on the properties I have seen sell IN my county (***) in recent weeksThe appraiser brought the home value in at a very low number comparing to properties that have recently sold in the county (Fannin) north of meThe appraisal takes precident over any guess I providedI am not the expertThis example had nothing to do with the delay of the loan processThe loan was changed based off the new value and we were still on trackOnce the loan reached the hands of the *** ***, Senior Acct manager, is when the delays mountedFor example, Mr*** asked for a letter from my CPA stating the business funds in the business account would not in any way effect the business by using them as month reserve for the loanAfter some delay from my CPA, I provided the letter on a Monday morningThe following Thursday NIGHT (eastern time) Mr*** called me back stating he somehow deleted the email from his inbox and requested me resendNow I appreciate him being honest about the loss of the document, but I don't appreciate losing ANOTHER week because 1.) He had not sent the document to underwriting in days and 2.) He lost a document that took me a LOT of work to provideThis is a rookie mistakeThis caused delayAnother example of delay would be the muliple times Mr*** asked me to resend documents I had already sentI asked him at one point in an email if he liked giving me busy workI followed that with, "Mr*** I work two full time jobsI would appreciate not being given busy workOnce I send a document I expect that document to be in a place that is easily obtainable on your end"This is a rookie mistakeThis caused delay.I have many many more examples like the two aboveExamples not involving the lack of communication, but poor follow through with business activitiesThese examples are NOT in any way related to how credit worthy I was to Loan DepotAFTER my Revdex.com complaint Loan Depot came back to me with another optionIt's a stretch for them to say it was "beneficial"It added another $8k to my principal, another years to the term of the loan I am currently in, AND raised the paymentThey threw me a grenadeI declined the offerIn part because it was a bad deal for me, and secondly because (as I stated this in my decline email to Loan Depot) I had no faith after such a recent bad experience that Loan Depot would follow throught with anythingTherefore, the later offer from Loan Depot was never part of the original loanThis occured AFTER I asked that the relationship be terminatedI was honest about my past credit issues in February when the loan process started and Loan Depot pulled my creditThere was never any hidden information, as that would be extremely hard in loan process so arduous and detailed in natureIf I was so unworthy of credit, again, I wonder why it took three months to arrive at that decisionThe resolve I asked for was Loan Depot take some sort of ownership over the problems I experienced when dealing with themIt appears they have notThey apologized for the communication issues and I accept thatHowever, I regret they don't feel those issues lent more to the delayThey have not taken any responsibility for the three months of my life I spent on holdTheir reply does not resolve my complaintI would be glad to provide all email transactions as well as my personal records and logs of conversations at any point that becomes necessary
Regards,
*** ***

Borrower's Complaint Filed
with the Revdex.com:
At 10:A.Mon Thursday, March 31, 2016, I received a phone call from
[redacted]The person ("[redacted]" claimed to a representative of
this companyHe would only provide that he was calling from PLano, Texas,
spoofing the phone call to have a [redacted] area code and that the company was
located in CaliforniaHe would not provide any information as to how he
obtained my cell-phone numberI am unlisted, and on every do-not-call listI
have no interest in mortgage quotes, would have no interest in mortgage quotes,
and feel they are either attempting to fraudulently obtain my personal
information/identityThis is highly improperHe would not state where he
obtained my contact information, and hung up the phone when questioned about
this information
Borrower's Desired Resolution:
I would like a report as to how Loan Depot
obtained my contact information, and have that destroyed thereafterI would
also like in writing from the company a letter stating that they will not
further contact me, under any circumstancesloanDepot Findings
and Response:
loanDepot is committed to the
complete satisfaction of our customersOur goal is to provide complete
transparency in all our transactionsWe can assure you that we have dedicated
prompt attention to the concerns noted in the inquiry, and appreciate the
opportunity to clarify any misunderstandingsTo address the concern regarding
the phone numbers we used to contact the customerTelephone numbers are
obtained through leads, search engine, or web referrals that may have been
generated through views conducted on an internet websiteOur representatives
may conduct the initial call from any of our offices in the United States;
however, our centralized offices are located in CalifornialoanDepot does not use the
methods known as "spoofing" in marketing towards customersIn an
effort to make it convenient for our potential customers to contact a
representative in their area, we provide a local telephone numberPlease know
that we strictly abide by all laws governing marketing and advertisingWe
are dedicated to operate with vigorous adherence to these laws in our entire company
operationsWe have taken the necessary steps
to review the phone call that took place on Thursday March 31, 2016, and will
address opportunities of improvement with the representative that conducted the
callCustomer service is very important to us and we will take appropriate
action to ensure this will not happen againWe are committed to our potential
customers and we understand they did not request refinancing; no official
credit inquiry was madeWe sincerely
regret that they felt our promotional letter was sent without prior knowledgeThe
request to add the customer's contact information to our Do Not Call and Do Not
Mail registry was completed on April 1, We require our affiliates to
honor this request to halt solicitation, this process may take up to days to
completeloanDepot is sincerely apologetic for any inconvenience the customer
experiencedIf additional information is needed, please contact the
undersigned