LoanDepot

Please see attached response for complaint ***.San Diego Revdex.com Complaint #: *** Borrower Name: *** *** Complaint Date:
6/19/2015 Borrower’s Complaint Filed with the Revdex.com: Loandepot required that I pay into an escrow account with my loan payment and they would pay my tax and insurance. They failed to pay the homeowners insurance despite my reminding them so, I paid it and now they refuse to reimburse me from my own escrow account. Product_Or_Service: Mortgage Account_Number: *** Borrower’s Desired Resolution: Loandepot should pay me ASAP. I provided them proof that I had paid the insurance. They are sitting on my money in an escrow account after having failed to pay the bill themselves. loanDepot’s Borrower Complaint Summary: Borrower stated that he has not received his reimbursement check for the insurance paid. loanDepot Findings and Response: loanDepot apologizes for any inconvenience caused to Mr. *** regarding the payment of his insurance. After a review of Mr. ***’s account, it was confirmed that loanDepot’s Escrow Department sent check *** in the amount of $2953.00 for the escrow account surplus on June 15, 2015. loanDepot contacted Mr. *** on June 24, 2015 and confirmed that the check was received. Should Ms. *** have any additional questions or concerns, he may contact the Customer Care Department at *** ext. ***. Representatives are available to assist her Monday through Friday from 8am to 5pm, PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are still double talking and I know what *** *** said to me on supposedly recorded conversations, they still have not provided VA Certificate that would be need for a VA Loan, have not provided a VA Appraisal, and at still trying to get me get a loan with them through e-mail as noted in this e-mail from them
*** *** May at 9:AMTo***@sbcglobal.net Hide Message body Hi ***, I hope you are doing wellI'm just sending you a quick note regarding the payment for your *** home We do periodic reviews of previous inquiries and your file is one that is shown as possibly qualifying for a much lower paymentYou can quickly check our system to see what kind of savings you can get and you don't have to put in your SS# or anything like thatJust update the information you entered last timeIt takes about seconds to check everything outGo here to see your savings amountThanks so much! *** *** Client Support - FHA Rate Guide You are receiving this message as a courtesy follow up to the request for quotes submitted on 11/5/To stop receiving our emails please unsubscribe or you can write to *** *** ** *** *** *** *** *** *** ***
Regards,
*** ***

loanDepot began the loan process for Mrand Mrs*** on January 14, 2017. Prior to moving forward, with the process, loanDepot evaluates the customer’s needs and determines a loan product that benefits the customer. loanDepot conducts an extensive screening process on the phone with the customer to collect data and find a loan program that will fit the customer’s needs At the time of origination, the customer qualified for an FHA cash out loan, at 5.625% to pay off debts and back taxes associated with the property. The loan was complicated by new employment for both customers, past property taxes due and a private lender. Once The ***’s loan was sent to processing to acquire the documents necessary, an appraisal was ordered and all necessary documents from outside vendors were placedThe customers were very through and responded immediately with the items requested. The file was then submitted to our Underwriting department on January 27, 2017. During this time, there can be a need for additional documentation and/or verification that can affect the outcome of the approval. We are unable to predict circumstances that can negatively impact the loan approval. On March 2, 2017, the loan was sent to restructure due to the customers insufficient income, on part of the large outstanding property taxesOur loan team worked with the customers to find a resolution, with new verification of income. A closing date was set, the customers were notified of the costs to close and the customers executed the documents. Many delays followed as the private lender rejected the documents as written, incorrectly signed the Deed and then refused to send the original deed for the customer’s to sign. During this time, a new school tax bill was received by loanDepot, increasing the customers closing costs and monthly payments. Again, the loan was reviewed and reworked to meet the customer’s needs. loanDepot was finally able to successfully fund their loan on April 11, loanDepot apologizes for any misunderstandings during the loan processIf they have any further questions or concerns, they may contact our Customer Care Analyst, *** ***, at ###-###-####Tell us why here

loanDepot Response: Our goal at loanDepot is to constantly find ways to surpass the expectations of our customersWe pride ourselves on working with the highest level of integrity and transparencyWe have dedicated prompt attention to the concerns noted in the customer’s complaintWe appreciate
the opportunity to clarify any misunderstandingsWe sincerely regret that our customer felt that they did not receive the service they expectedWe understand that the mortgage refinance is a disconcerting processWe always find ways to make the loan process as smooth as possibleloanDepot must adhere to all guidelines or laws that are set forth by investors and government agencies; this is to protect the customerWe are obligated to use the customer’s credit history, as one of the factors to determine credit worthinessHowever, a bankruptcy discharge may not reflect accurate creditor information; therefore, we cannot rely solely on the credit reportWe must request the appraisal report in the beginning stage of the loan process because it is an important factor in determining loan programs for the customerThe home value secures the loan and it will determine if we can finance the customerFor this reason, the property valuation cannot be conducted at the end of the loan processAll customers are prequalified initially because we are going on stated information the customer providedThe information is then validated with documentation, credit risk, and the appraised valueWe have conducted a review of the loan process and found no misconductThe customer executed the document titled, “Appraisal Deposit Agreement”, in full understanding that the appraisal deposit is refundable in certain circumstancesDisclosed in the agreement, signed by the customer on October 6, 2016, refunds are issued if appraisal services were not renderedOur records show that the property inspection was completed on October 18, 2016, and the customer received a copy of their appraisal report on November 7, We respectfully deny the customer’s request for a refund of the appraisal depositWe are grateful for the opportunity to respond to this complaint. If additional information is needed, contact our Customer Care Team at *** *** Ext***, Monday to Friday, 8:00AM to 5:00PM Pacific Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since the Revdex.com contacted Loan Depot, they have contacted me on several occasions and made promises to close the loan; however, refused to add my 401.k and stock savings to my finance work sheet that the Underwriter stated clearly would help the loanThe VA loan offers much more relaxed Dept to Credit requirements and the loan is merely to lower the interest rates of the credit cards.Loan Depot stated that they were planning on closing the loan until I contacted Revdex.com, then reversed itselfThey have lied constantly by the Loan Writer stating to my wife and I that it was taking more time due to the Title Company trying to verify Liens that were closed on the house due to my pool being built and I had given them that proof as well as them contacting the companies alsoLoan Depot is a company that has lied to my wife and I continually and is a very bad company to deal with
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We understand that our customers may take a loan outcome or decision very personallyEspecially if the outcome was not favorable for the goals they had in mindThey make scrutinize our business practices as not being in compliance with the guidelines of the investors and governmentHowever, we do exhaust all options, and often, even then, there are no possibilities for the loan to be approvedWe uphold the standards of our industry, as our reputation for working with complete transparency, showsWe adhere to the stringent lending laws, and based our decisions in line with those laws. We do look at different scenarios that can accommodate certain conditions However, the customer may not have the option of a viable co-borrower that may meet the income standards for the loan program We cannot speak to lenders who are willing to sacrifice their business or reputation to bypass the guidelines or laws to get a loan approvedEvery lender will make their own decisions based on calculated risks to their business We stand by our record of success and “A” rating with the Revdex.com We do not incorporate a program of coercion, and so if the customer does not want to continue in the process, our staff will ask them if they do not want to continue We understand our customer’s time is valuable, and we want to give them full access to their option to continue or not We do care about closing the customer’s loan; it is the only time we make a profit There is no valid reason as to why we would purposely sabotage a loan We regret that the customer did not find value in their experience with us; we will continue to uphold the highest standards of customer service in our industry. We are glad for the opportunity to respond to this complaint

Dear *** ***,This letter is in regards to the concerns you expressed with the Revdex.com, in relation to yourexperience with loanDepotYou expressed that loanDepot does not have a policy in place regarding appraisal refundsHowever, youexecuted the enclosed Appraisal Deposit Agreement, in which you acknowledged the following: REFUNDABILITY: The Appraisal Deposit is refundable in certain circumstances If no Appraisal Services have been completed on your property and you subsequently withdrawyour application or your application is declined, your Appraisal Deposit will be refunded in fullIf Appraisal Services have been completed on your property and you subsequently withdraw yourapplication or your application is declined you will be refunded the difference between the AppraisalDeposit and the amount of the value of the Appraisal Services performedIf your application is declined,even if the appraised value is not what you expected, you will only be refunded the difference betweenthe Appraisal Deposit and the amount of the value of the Appraisal Services performed.As stated above, the appraisal fee is non-refundable once services have been renderedThe appraisalinspection took place on July 27, 2016, with an invoice amount of $The amount collected at the time oforigination was $425, therefore there are no monetary fund’s to refund.We sincerely apologize that you felt your experience with us was anything lessthan satisfactory .Here atloanDepot, we are committed to the higheststandards of integrity in all our business practices, and regret thatwe could not help you achieve your financial goals. In our on goiing effort to continue superior customerservice, we have issued a reimbursement of the appraisal deposit A credit of $in a form of a live check isenclosued.*** *** *** *** *** *** ** *** *** *** *** ***If you have any further questions or concerns, please feel free to contact me directly

loanDepot appreciates Mr*** voicing his concerns through
the Revdex.comMr*** was reached out to yesterday, January 28,
2016, by loanDepot so that his concerns can be further addressedIn that
conversation, the email documentation that he specifies in his rebuttal was
requested from him so that loanDepot can research the issue further and see if
compensation of the $is warranted or notAt this point, loanDepot is
currently working directly with the borrower, and Mr*** advised that he will
send the email communication over to loanDepot as soon as he can

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Loan depot ignore the fact that I had to agree to their term under the circumstancesThe rates are going up and I was told specifically the rate extension lock fee would be waived and had email to prove itIt was then revoked Ned day and I was told verbally that the choices are either I pay for the $or they have to cancel the dealWhen I asked for the reasonthe reason for the revoke, I was told LoanDepot would not make any money if otherwise. I am unhappy with the level of response to my problemI have email proof of the conversation and the times the rate has changed back and forth and me as a customer having control over the additional fees or ratesI have already requested customer care to call me and the reponse I get is that, they can only record the issue but since loan manager already determined, there is nothing they could do.
My next course of action would be consumer financial protection agencyPlease let me know your decision.
Regards,
*** ***

loanDepot sincerely apologizes that the borrower felt loanDepot was requesting unnecessary paperwork for processing her loan which she claims caused delaysThe borrower’s income needed to be documented with all pages of the statements, including the last page even if blank. Although the
borrower sent many documents, she refused to send the blank pages thinking it was not necessary. We only requested the documents necessary to show the borrowers income and assets to satisfy the lending conditions completely. In regards to the cancellation of the loan, loanDepot was very eager to assist the borrower with her refinance given her outstanding credit and equity position in the propertyUnfortunately, the borrower refused to send the necessary documentation to us and as such, the loan was respectfully cancelled As for the refund of the application fee, this borrower was charged $for the credit report fee and $for the appraisal depositBecause both of the credit report and appraisal were completed, refunds of said fees are not warrantedFurthermore, the borrower executed the Appraisal Deposit Agreement on February 22, that states the following: “If Appraisal Services have been completed on your property…you will be refunded the difference between the Appraisal Deposit and the amount of the value of the Appraisal Services performed…You approve the collection of the Appraisal Deposit of $by charging the credit card currently on file used to collect your credit report fee.” Because the appraisal was completed and the Appraisal Deposit Agreement was executed, a refund of the $is not warranted as the total cost for the appraisal service was $By signing and returning said agreement, the borrower acknowledged that she read, fully understood and agreed to the terms and conditions set thereof In summary, loanDepot sincerely regrets and apologizes to Ms*** in that her experience with loanDepot was anything less than satisfactoryThe loan was cancelled because the borrower did not want to send in the requested documentsIn regards to the refund of the fees, compensation is not warranted as services were rendered with the credit report and appraisal

First and foremost, loanDepot sincerely regrets that your
experience in regards to the servicing of your loan has been anything less than
satisfactory thus far
The systems and communication have been reviewed
thoroughly, and it appears that Servicing received a partial payment in
the
amount of $on January 21, which was applied to suspenseSoon after,
Servicing reversed these funds and sent it back to the borrower as Servicing
does not accept partial paymentsServicing did not receive any additional
funds until the borrower made her full payment for January which was received
on February 16, On February 29, 2016, the borrower was able to speak to a
representative in Servicing and confirmed she used bill pay to set up partial
payments and was also advised at this time that Servicing would not be able to
reverse the credit reporting
Several contact attempts were made throughout the month of
January from Servicing with calls out to the borrower on January 5, January 9,
January 15, January 16, January 25, and January of Furthermore, the
borrower’s February mortgage statement was sent out on January 19, showing
that she was still due for January, and a delinquent notice was sent to her on
February 1,
In conclusion, loanDepot respectfully declines the
borrower’s request in having the report to the credit bureaus retracted as the
reporting is accurateThe January mortgage payment was not received in a
timely manner

Today, I called Loan Depot and got clarification on when they will send my refund. The refund will be mailed out in to calendar days and not in two days. I do not need to continue the complaint since it seems like the issue has been resolved. Thank you,***
***

Hello,Please see attached response to complaint ID ***.Thanks,San Diego Revdex.com Complaint #: ***Borrower Name: *** ***Complaint Date: 9/30/2015Borrower’s Complaint Filed with the Revdex.com:My Mother passed away on 8/25/Six months previously her Morher has signed
a quit-claim deedadding me to the propertyAt that point, it was well known that the condo was mine and my brotherwould get any cashI want to move into the condo, but need to do some updates to the propertyThereis no mortgage on the propertyI talked with *** *** at Loan Depot before I even let him pull credit, heasked an under item if it is ok that I have been on title less than a yearHe said the great thing aboutbeing at headquarters is that you can talk to an underwriter hereHe put me on hold and came back andsaid no problem if we only go 70%LTVI paid for the appraisal and faxed him everything he neededthe next dayOver the next few days the communication with *** stopped as he was out of the officeand we were assigned to *** who knew little about the loanWe called ***'s supervisor, ***Hepromised to helpHe was better, but still when we would ask for updates, they would ask for more stuff.It would take up way too much space to tell you all the stuff they made us do, but the final straw wasyesterday they asked for a copy of the deedWhy they hadn't ordered title work yet is beyond meWesend it to them and they said it would have to go through probateWe told them there was no probatebecause I already had the condo and my brother got the cashTo fix any issues, we went through a realestate attorney and my brother will sign a quit-claim and we have an affidavit of heirshipThe titlecompany will insure the loan, so why won't the lender accept that? Btw, I would like you to here theconversation I had will *** when he told me that the underwriter could do the loanAll of the calls arerecorded.loanDepot’s Borrower Complaint Summary:Borrower claims that the process dragged on and that there was a break in communicationBorrower claims she was told loanDepot could do the loan with the obstacles communicated.loanDepot Findings and Response:After a review of Ms***’s loan, the borrower was initially locked in to a 5.25% ConformingFixed Year loan on September 3, Once the required financial documentation was received,the file was submitted to processing on September 8, At that time, an appraisal wasscheduledHowever, it was discovered that the borrower did not occupy the property, and thisinformation was communicated at the time of originationThe loan process moved forwardregardlessFurthermore, in order to qualify, the borrower had to meet seasoning requirements ofbeing on title for monthsIt was discovered in process that the borrower did not meet thisrequirementloanDepot apologizes for the miscommunication, and these concerns will be used as atraining opportunity with our staffMs*** was charged $for the purpose of an appraisal fee which is collected by creditcardPrior to collecting this fee, loanDepot evaluates the customer’s needs and determines if theyhave a loan product that will help the customerHowever, as a customer concession, a refund of$has been processed to the card ending in ***.In conclusion, loanDepot sincerely apologizes that Ms***’s experience with loanDepot wasanything less than satisfactoryWe attempted to help Ms*** with her loan request as much aspossible, but ultimately, we were unable to assist with her financial needs. Should Ms*** have any additional questions or concerns, she may contact the Customer CareDepartment at *** ext***Representatives are available to assist her Monday throughFriday from 8am to 5pm, PST

loanDepot is committed to providing customers with the highest standard of service possibleWe understand that the loan process can be arduous and complexWe do our best to make the process smooth for our customersThere are times that delays occur that are beyond our controlHowever, we work
rigorously to assist the customer in every way possibleThere is information that is needed that we do not have access to, and must rely on the customer to provideThis can cause unexpected delays.We are compelled to adhere to the various investor and government guidelines in the processing of a loanWe complete a comprehensive review of loan programs available for our customersAt the time of the credit application, we provide interest rates and pricing as a loan estimateWe must substantiate all the stated information we collected from the customer initiallyRegretfully, certain factors can drastically influence loan programs in an adverse wayOur goal is to help the customer get their loan funded and closed; loanDepot does not profit until this happens.We consider our Licensed Loan Officers and Processors to be experts in their respective fieldWe verified that our associates analyzed the assets and liabilities using the customer’s credit profileThey proceeded correctly by listing the mortgage liabilities twiceOn September 15, 2015, we received a credit report that showed two real estate mortgage loansloanDepot is not at fault for the mortgage loans that were reported to the credit agencies by other lendersIf an error is present, the customer must dispute the data with the creditor that reported the inaccuracy.Our Underwriter provided a conditional loan approval that required additional dataOur loan team exhausted their efforts to obtain the needed information from the customer before the expiration of the rate lockThe customer then informed us that they were no longer interested in the loan program offeredloanDepot declined the loan file on October 19, due to an incomplete mortgage loan applicationIn compliance with regulatory policy, we mailed a credit denial notification to the customer with the reason for the adverse action. The customer was not locked out of our online portalWhen a loan is declined, the profile in the portal is no longer accessible because the credit decision was completedAll our calls are recorded, and our staff does not have the capability to stop the recording at any time during a callWe were unable to locate any telephone or email exchanges between our staff showing any misconduct towards the customerWe take the customer’s allegations very seriously; we do not support this conduct at any time We reviewed the customer’s request for a refund of the appraisal deposit fee, and we determined that a refund is not warrantedOn July 29, 2015, the customer executed an Appraisal Deposit Agreement with the understanding of the reasons that a refund would be applicableThe appraisal services were rendered and the customer was given the appraisal reportThe appraisal process and the value appeal process were discussed with the customerWe explained how comparable property value was used, and told the customer we were unable to omit any of the comps used. We appreciate the opportunity to respond to the customers concernsIf additional assistance is needed, please contact our Customer Care Team at ###-###-####, ext***

San Diego Revdex.com Complaint #: *** Borrower Name: *** *** Complaint Date:
02/25/2018 Borrower’s Complaint Filed with the Revdex.com:My spouse and I were prequalified through LoanDepot on a FHA loan to purchase a new homeOur LoanDepot Rep was *** at the Newport Beach locationAfter providing *** with everything requested and receiving a verbal confirmation of our docs and verbal assurance that we had met all the requirements, suddenly *** stopped responding to calls and emails and therefore we had to look for a different lenderThis kind of customer service is unacceptable after providing such private sensitive information including copy of taxes, pay stubs, bank statements, socials, and everything requested by the underwriting departmentTo suddenly have no response and no explanation for why the communication stopped is insane to meI’d like to hear back from loan depot on what happened on our loan and why *** from the Newport Beach location suddenly went quietThis caused great distress and we lost the chance to make an offer on a home we really wanted. Borrower’s Desired Resolution:I’d like to hear back from loan depot on what specifically happened on our loan and why *** from the Newport Beach location suddenly went quiet and failed to follow upThis caused great distress and we lost the chance to make an offer on a home we really wanted. loanDepot Findings and Response:The initial conversation for the loan application took place on December 8, 2017. *** *** and his spouse met, Loan Consultant, *** ***, at the office on December 27, to complete the loan application. At that time Ms*** went over the outstanding documents needed to move forward. Mr*** uploaded most of the required documents via the online portal the same day, additional documents on January 14, 2018, and the remainder of the documents on January 16, On January 16, there was a discussion regarding loan eligibility due to late payments after bankruptcy. At that time Ms***, Mr*** and Mr*** decided to move forward with Mr*** on the loan and removed Mr*** from the loan On January 18, Ms*** called Mr*** to confirm if he had additional assets aside from his 401K and he confirmed he did not. On January 19, the file was suspended and the underwriter requested additional information regarding the derogatory credit. On January 22, Ms*** spoke to Mr*** requesting he provide a letter of explanation of the derogatory credit which he provided on the same dayOn January 23, the loan was declined due to a high Debt to Income Ratio, Excessive late payments after the Bankruptcy, and very little assets. On January 23, Ms*** spoke to Mr*** and explained in detail why they were denied for the loan. Ms*** also walked Mr*** through some steps that need to happen and let him know once they are complete he can contact her back to move forward with a new loan application. Mr*** was told to pay down debts and start saving to build up his assets. About weeks later Mr*** contacted Ms*** stating he would be receiving funds from his parents to pay off some debts and build his savings, Ms*** advised Mr*** to contact her as soon as that happens so they could start a new application. Ms*** hasn’t heard from Mr*** since that conversation and has not reached out for an update At this time we have concluded Ms*** provided adequate communication throughout the loan process including the reason for denial. Ms*** additionally provided a plan of action to Mr*** so he could reapply for a loan once the action items were completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
What LoanDepot is saying is untrueBoth *** *** as well as *** *** told me that "the payoffs should arrive in time, shouldn't be a problemHowever, I/We can't tell to make or not make a payment but I wouldn't worry about itthe fund will be there" I also recorded the call and have the itI will take the recording to my lawyer if necessary.
Regards,
*** ***

loanDepot sincerely apologizes for Mr***’s experience
with loanDepot as well as the communication issuesAs was explained in previous responses to Mr***, he
was declined on his application because loanDepot was unable to establish an
adequate tangible net benefit, an underwriting
requirement mandated by
investors/insurersloanDepot is unable to substantiate any of Mr***'s
accusations of wrongfully terminating his loan officer or promising to send him
a check in the amount of $3,Furthermore, there is no viable evidence that
supports Mr***’s claim in loanDepot promising him two free month’s
mortgage payments
loanDepot regrets that
it was unable to assist Mr*** with his financing needs and sincerely
apologizes for any inconveniences that it may have caused him
loanDepot’s goal is to
ensure that fair and equal treatment is given to all consumers seeking
financingIn addition to demonstrating that each applicant receives a
reasonable, tangible net benefit through the refinance, loanDepot must also
ensure that the borrower is getting a loan that he can likely afford and to
also prevent him from incurring any additional out-of-pocket costs for a loan
that provides little cost savings

loanDepot Findings and Response: Please accept this communication as a formal response to the complaint that loanDepot received from the Revdex.comOur office of the CEO has received the customer’s feedback regarding their experience with usWe have dedicated prompt attention to the
concerns noted in the complaint, and we appreciate the opportunity to clarify any misunderstandingsOur goal as a company is to assist customers in realizing their financial dreamsWe understand that applying for a loan can be a disconcerting processOur Associates are experts in their respective fieldTheir efforts are to exhaust all options in an attempt to help our customersRecent world events have had an impact on mortgage interest ratesThese events have led to astounding rate advantages for consumers and as such, have affected all aspects of loan processing for mortgage lendersloanDepot has been staffing at appropriate levels to meet business demandsDue to delays beyond our control, it has been very challenging to meet timely deadlinesWe are actively working to continue the progress of a smooth and efficient transactionWe are committed to the complete satisfaction of all our customersWe regret that there was a breakdown in communicationWe know our customers lead busy lives, and most of the communication is performed via emailWe want our customers to share their preference in communication to make it effortlessWe always try to anticipate the closing of a loan; however, each loan file is unique in that potential borrowers do not share the same circumstances and processing turn time will varyEven though the agent assigned initially as the point of contact may have been replaced, the loan file is not ignoredWe are working behind the scenes to get the loan funded. The underwriter examines each loan file for compliance and to affirm proper adherence to regulatory requirementsAll time-sensitive documents must be evaluated to ensure consistency, and this may create the need for additional informationloanDepot is sincerely apologetic for any inconveniences the customer may have experiencedWe have taken the necessary steps to revisit the process for this customer and will internally address any training opportunities necessaryWe trust the foregoing information addresses the customer concernsIf additional information is needed, please contact Customer Care at *** ***, Extension ***, Monday to Friday, 8:00AM to 5:00PM Pacific TimeRespectfully, *** *** Customer Care Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***