LivingSocial, Inc

On February 11, 2015, the Revdex.com received a
complaint about LivingSocial from (*** ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 12, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because she
canceled her order with *** *** *** *** and would like a refund
LivingSocial apologizes for any frustration regarding this
matterIn a case where a voucher was redeemed, and then the order was
canceled, our Merchant Services team needs to reach out to the merchantWe
must verify with them that the order has fully been canceled prior to issuing a
refund*** *** reached out on February 6, 2015, and we sent a request to
our Merchant Services team to reach out to verify this informationWe received
confirmation of the order cancellation on February 13, $has been
refunded back to her card ending ***This refund will post to *** ***’
account within three to five business days
We hope that this resolves *** ***' issue
Best Regards,
Sarah

On August 1, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our August 7, response on August
18, *** *** rejected LivingSocial's response via the RevDex.com because he claims he has four vouchers on his account that haven’t been
redeemed yet and would like access to these vouchers, or receive a refund for
themAdditionally, consumer is claiming he hasn’t requested refunds for
redeemed vouchers through LivingSocial
LivingSocial has determined that there has
been fraudulent activity involving self-service refunds on *** ***’s account
LivingSocial reserves the right to refuse service to anyone who violates our
terms and conditions
Since LivingSocial , we have emailed *** *** three active vouchers found on his accountThese vouchers were emailed
on August 18, at 12:p.mEST to ***
LivingSocial acknowledges that *** *** mentioned four active vouchers on his
account, however it was determined through merchant confirmation that services
were rendered for this fourth voucher
We hope that this resolves *** ***'s
issue
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am not seeing a new reply to my reply earlier
The ad early stated word for word up to nights for $
I spoke with a manager and the manager agreed it was an error
Like my earlier reply if I were to walk in at a supermarket and find a bottle of wine marked for instead of $the supermarket must honor the price and pull the remaining bottles and mark them accordingly
Regards,
*** ***

On August 11, 2014, the
Revdex.com received a complaint about LivingSocial from ***
***, Revdex.com Case Number ***LivingSocial
received the complaint on August
11, *** *** sent a complaint via the Revdex.com regarding
LivingSocial because *** *** made a purchase on July 5, for two Hue
Soft Grip Cases for *** 5S/by *** *** in the amount of $and
has not received his merchandise
On July 25, 2014, *** ***
contacted and informed LivingSocial of not receiving his itemsLivingSocial
advised *** *** to contact *** *** for further assistance and
applied courtesy Deal Bucks for the troubleOn July 31, 2014, *** ***
contacted LivingSocial for not receiving a response from *** *** about
his orderLivingSocial then escalated this issue to our Merchant Services
team, where this issue is still being investigated
LivingSocial followed up
with *** *** on August 8, inquiring if *** *** had received any
communication from *** ***LivingSocial received no response from **
*** and a reminder was sent on August 10, LivingSocial didn’t hear
from *** *** until August 11, at 11:am by phone*** *** was made
aware that our Merchant Services team was still investigating this matter
LivingSocial has reviewed
*** ***’s request and apologizes for the time it is taking to resolve this
matterOnce the issue is resolved, *** *** will be notified
We hope this updates **
*** on this topic
Best regards,
Maria

On February 11, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on February 11, Ms*** sent a
complaint via the Revdex.com regarding LivingSocial
because she has
not received her order from *** and would like a full refund
LivingSocial apologizes for any frustration regarding this
matterAs a courtesy, we have refunded Ms***’s purchase$has been
refunded back to the credit card ending in ***This refund should show in her
account within three to five business days.
In the future, Ms*** can always give LivingSocial a callWe are
happy to look into matters like thisWe can be reached at ###-###-####
We hope that this resolves Ms* *** issue
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
LivingSocial continues to refuse any acceptance of defrauding its customersThis whole ordeal had been most disappointingRather than having one person to deal with, every response has been from a different person.
LivingSocial can keep its deal bucks, as I will not be giving them any more of my businessI will also make sure I warn as many people as I can of their dishonest business practicesMy goal will be to prevent others from having to deal with the same frustration of poor customer service
Regards,
*** ***

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our October 27, response on October 28, *** *** rejected LivingSocial's response via the Revdex.com because she claims LivingSocial should have sent a reminder earlier than the day prior to the event*** *** also claims that LivingSocial is making statements on the website regarding our refund policies.
LivingSocial apologizes that *** *** was unable to attend the event on October 24, and didn’t receive the reminder email from LivingSocial until after the event had passedThe refund policy for this event was listed in the Fine Print of the offer, which was made available to *** *** prior to her purchasing this voucherSince this event is non-refundable and the Fine Print states “No full or partial refunds are given to customers who miss the event,” LivingSocial is denying *** ***’s request for a refund.
In regards to *** ***’s claims of information about our ‘Good Deal Guarantee’, this policy specifically states “Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you chose at the time of purchaseDated Events Vouchers are date and time specific (and consumers select the date and time at the time of purchase)If the Voucher is not used on specified date, the entire value is forfeited where permissible by lawNo full or partial refunds are given to customers who miss an event datePurchasers will be notified prior to canceled or rescheduled eventsCanceled events will be fully refundedIf you are unable to make the new date of a rescheduled event, you are entitled to a refund upon request.” Since the event advertised in the voucher purchased by *** *** was not canceled or rescheduled, and was honored as advertised, it is not eligible for a refundAdditionally, LivingSocial is more than happy to work with our members and merchants to ensure the terms of the offer are honored as advertisedThe *** and LivingSocial have fully honored the terms of this voucher.
We hope that this resolves *** ***'s issue.
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you for completing the first part of my request However, you failed to address the second part: I am requesting the proprietor's business name, address, & phonePlease reply
Regards,
*** ***

Bought a LivingSocial coupon for a merchant...***.com & received the wrong item so I handled things as instructed by contacting the merchant directly & have been dealing with them for a month now to just get a shipping label to return the itemStill no response!!! I asked for a refund from LivingSocial & they issued DealBucks to buy another coupon on their website & will not credit my purchase back to me because it was not within their day policy but they keep telling me they are not responsible for the merchant & escalated the issue to their Merchant Services Team only to be told they still can't do anything about it & they can't even contact the merchantIs that any way to run a business!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Firstly, I am not *** *** I am Mister I have never requested refund for ANY items that I already used as was stated in the previous emailSecondly, to date I have never received an email or response from Revdex.com that my account would be terminated due to the aforementioned reasonIf they are choosing to wrongly terminate my account, I DEMAND a refund for vouchers I have purchased as I do not have access to my account to use these vouchersI have paid for them and I am NOT ABLE to use them This is completely unfair and illegalRegards,
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Living social did honor advertised itemsI am requesting a full refund from living socialI have called this company times regarding this issue and they refused to honor advertised deal
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I apologize as I was not able to figure out how to update this complaint beforeIndeed, I spoke to a nice gentleman named Michael, whom took care of my needs and refunded the moneyI appreciate your help in this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On December 23, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on December 23, *** *** sent a
complaint via the Revdex.com regarding
LivingSocial because he and
his travel party were charged an additional fee of $each when booking
their vacation with *** ***
LivingSocial apologizes for any frustrationWe appreciate *** ***
bringing this matter to our attentionWe were able to investigate this further,
and verify that there was some information missing in the Fine Print of our deal
Although instances like this are rare,
we thank *** *** for allowing us the opportunity to resolve itAt this
time, we have worked directly with the traveler, ***, who paid the
additional flight cost to the merchantWe’ve processed a refund as requested
for the additional feesWe’d like to thank *** *** for providing his
feedback regarding this situationWe will use this to help ensure no other
consumer has an experience like this
We hope that this resolves *** ***'s issue
Best Regards,
Sarah

On June 30, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number
Arial, sans-serif;">***LivingSocial received the
complaint on July 3, *** sent a complaint via the RevDex.com regarding LivingSocial because she is requesting a refund for a purchase
made on June 9, in the amount of $for *** is
requesting a refund for a non-refundable event because the redemption
instructions she was provided with included a broken link to the merchant’s
website*** needed to book reservations for August 7, as it was
the only date that fit her scheduleTwo weeks after she completed the
purchase, she was able to locate the merchant’s website and was under the
impression the August 7, date was sold out
We have reviewed ***’s request and
apologize for any inconvenience she has experienced with this deal
LivingSocial escalated ***’s issue to our Merchant Services team to
further investigate her concernWe have confirmed that the August 7, is
not sold out at the momentThere is an issue with the dock that won’t be
resolved until Monday, July 8, 2014, so it’s a possibility the merchant is not accepting
bookings until thenAs this request is outside of our policy, we are unable to
refund ***’s purchase at this time
We hope that this resolves ***'s issue.
Best Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:After informing the Revdex.com that the settlement that Living Social offered me had not been recieved, Living Social applied the $refund and $Deal Bucks to my accountI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

On January 4, 2016, the Revdex.com received a
complaint about LivingSocial from *** * ***, Revdex.com Case Number ***
LivingSocial received the complaint on January 5, *** *** sent a
complaint via the Revdex.com regarding LivingSocial
because she
purchased a massage voucher from *** *** *** *** and is unhappy
with her experience with the merchant
LivingSocial apologizes for any frustration regarding this matterWe looked
into this matter and we show that *** *** *** *** marked *** ***’s voucher redeemed on January 1, Per the Fine Print of this deal,
the merchant is responsible for the quality of the products or services
provided at redemptionSince *** *** has redeemed her voucher, she will
want to contact the merchant directly to resolve any issues she has
We hope that this resolves *** ***’ issue
Best Regards,
Sarah

I have been a Living Social member for 5+ yearsIn the beginning we received excellent deals of real value from reputable companiesThey included a facial for my sweet wife, concert tickets, a mosquito control service trial (which we still use today) and a bed and breakfast discount package among othersAgain, excellent promotional opportunitiesHowever, in recent months, it seems the quality of vendor and service has gone down dramaticallyWe recently bought a small set of earrings to try the companyThey were barely worth the discounted rate if that; truly poor qualityWe bought a voucher for a trial duct cleaning (like the mosquito control company) hoping to engage long term maintenanceNot only were they virtually impossible to redeem from; once we thought we had, they never showed up for the scheduled appointment and don't answer the phone! In addition, Living Social has no practical means of contactYou can't send a relevant email or contact a humanCommunications are carefully controlled and remarkably funneledYou go to the very limited options where they send youThis is the Living Social of todayI have written off the loss and unsubscribed from everythingArticles I have seen indicate they are suffering heavy staff layoffsMakes sense nowIf you want a good deal, do it the old fashioned way: search and researchThere is no discount lunchAt least not through Living Social

On October 14, 2014, the Revdex.com received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***LivingSocial received the rejection of our October 15, response on October 16, Mr. Ochwat rejected LivingSocial's response via the Revdex.com because of *** ***'s availability to provide the driving experience on the weekends.
LivingSocial has reviewed *** ***’s request and apologizes for any inconvenience he has experienced thus farLivingSocial has confirmed that the *** *** is available to reserve the driving experience on the weekend of Saturday, October 24, and Sunday, October 25, We encourage *** *** to schedule with *** *** as soon as possible. As specified in the Fine Print, vehicle preferences are first come, first serve and based on availabilityAlso per the Fine Print, this event is nonrefundable and only in the event of a cancellation can his voucher be fully refunded. *** *** is honoring vouchers as advertised*** ***’s refund request was made outside of LivingSocial's policy and we’re unable to provide any type of refund.
We hope that this resolves *** ***'s issue
Best regards, Peter

On January 4, 2015, the Revdex.com received a
complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the rejection of our January 6, response on January
7, *** *** rejected LivingSocial's response via the RevDex.com because she has been reaching out via email to get help with her
vouchers
LivingSocial apologizes for any confusionAt this time,
LivingSocial does not have email support*** *** can contact us during
business hours at ###-###-#### for assistance regarding her requestShe can
also visit https://help.livingsocial.com/
where she can search for information regarding how to contact LivingSocial, LivingSocial’s refund policy and
other topics
We hope that this resolves *** ***’s issue
Best regards,
Sarah

Money wasted!! I'm so angry!!! I ordered phone chargers from these chumps days agoI surely was charged for them and never received themI got an email a few days ago to 'track my order' but that doesn't work eitherThis business is a joke!!!!!!! I tried to call numerous times, each time I'll be on hold for upwards of minutes and no one answers