LivingSocial, Inc

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Complaint: ***
I am rejecting this response because:
Of the offers I've purchased with Living Social, many times I was not even able to schedule an appointment with those businesses within business days because the businesses did not have openings One of the refunds I had to request was with a Chimney Sweeping company, who cancelled my appointment the day before and could not reschedule with me for an entire month When a voucher is not redeemed, a refund should be made to the original payment source, regardless of when the voucher was purchased It is not fair that the customer should be forced to take "deal bucks" and continue gambling with unprofessional contractors whose services are offered through Living Social.com I attempted to try other businesses through Living Social's website using these deal bucks, to make the best out of a bad situation Again, I was left with a bad experience when the businesses I made appointments with "no-showed", even after rescheduling with them multiple times when they abruptly cancelled I believe Living Social does not properly screen or maintain record of the businesses they partner with; one company I purchased a voucher for had gone out of business, with their phone disconnected I cannot comprehend why Living Social would not refund the money for a service which was not received It is criminal to withhold funds for products or services that were never delivered I maintain my request to receive a refund to my credit card for the balance of my Living Social account, $ Their denial of this request is unfounded, and I will be pursuing an attorney
Regards,
*** ***

On July 10, 2014, the Revdex.com
received a complaint about LivingSocial from *** ***, Revdex.com Case Number ***
LivingSocial received the complaint on July 17, ***
sent a
complaint via the Revdex.com regarding LivingSocial because she
claims she was unaware that her requested refund on March 9, for *** *** *** was processed back to her LivingSocial account in the form of
Deal Bucks*** is now requesting a credit card refund for these vouchers
*** contacted our Customer Service team on March 9,
to request a refund of $for her *** *** *** voucher due to
scheduling conflictsLivingSocial refund policy allows a refund back to the
method of payment up to seven days from the date of purchaseThe refund request
was made outside of our seven day policy and it was verified that Serenity
*** *** is open and honoring vouchersA Deal Bucks refund offer was
extended to *** and she accepted this refund offer*** was educated
on how to use these Deal Bucks towards her future purchases
Additionally, any purchase made using Deal Bucks are only
able to be refunded back in the form of Deal Bucks to the LivingSocial account,
since they are the method of payment*** purchased her second voucher
with LivingSocial on March 27, using Deal Bucks and $was charged to
her credit card for *** ***. She requested
a refund in the form of Deal Bucks using our automated system on July 2,
due to scheduling conflicts, which was outside of our seven day refund policy
This refund was processed on July 4,
LivingSocial apologizes for any confusion with the method in
which ***’s refund was processed and any inconvenience this has causedHowever,
since the refund was processed back to ***’s account in the form of Deal
Bucks per LivingSocial’s refund policy and with her verbal acceptance of this
refund offer, LivingSocial is not able to offer a credit card refund for either
of these purchases
Best regards,
***

Bad customer serviceGot an email telling me my credit was expiring; all I want to know is the exact date of expiration and having NO LUCK, either through their frustrating website OR live personWebsite has an FAQ section; if your issue isn't listed and you click for more (assuming you'll get an email link), you just get directed back to the Help SectionThere IS a sentence stating that Deal Bucks expire and to find out when "click here" but that is NOT a working linkHelp phone number isn't toll free; was on hold over an hour and NO answerSearched and called a merchant number; implored rep to connect me to a LIVE PERSON and she just reconnected me to general customer service...on hold with BOTH phones, NO response! Searched online for other phone numbers; they list (toll free) are no longer in serviceChecked out their Facebook page, which clearly lists they only deal with Customer Service through that original phone number I usedI tried to message them asking for a better number, email OR mailing addressImmediately got a canned response telling me to call during business hours (which I was)This is just not acceptableI've purchased some good vouchers through the years and last year had an issue and got dealt with promptly (hence the Deal Bucks I have now, that are soon to expire)I get bombarded by emails from them constantly, now I have a (quick?) question and have to jump through hoops just to get an answer? Very frustrated, very unhappy

POOR CUSTOMER SERVICE!!!!!
Unable to reach anyone regarding problemsThe numbers provided are no longer in service

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Complaint: ***
I am rejecting this response because:
LivingSocial is straight up lying through their teeth hereThey claim that I didn't provide additional information on my original email, yet EACH TIME I contacted them, including the first time, I provided full details, including that I had left several messages for *** *** *** * *** that were not responded toHow am I supposed to make an appointment when the business isn't available and won't return phone calls?!? By the time LivingSocial worked with them, the deal had expired, making it unusableHow many times do I have to explain this for LivingSocial to finally get it or care?
I want a full refund to my credit cardI'm tired of dealing with this crappy, crappy businessThey are unethical, and do not care about their customers.
Regards,
*** ***

On May 4, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May
7, 2014. **. [redacted] sent a complaint via the Better Business...

Bureau regarding
LivingSocial because **. [redacted] purchased a voucher for [redacted] Landscaping
on August 15, 2012 for $249 and claims the merchant didn't rendered services
and had a difficult time scheduling an appointment. **. [redacted] is requesting a
credit card refund.
 
LivingSocial
reviewed **. [redacted]'s request and we apologize for any frustrations she may
have experienced with this deal. **. [redacted] contacted us one time on June 25,
2013 via email requesting a refund. Based on the information provided we denied
the refund because it was outside of our refund policy. At this time, we are
not able to fulfill **. [redacted]'s request for a credit card refund because our
records show the merchant has marked the voucher redeemed as of July 19, 2013.
We hope that this
resolves **. [redacted]'s issue.
Best Regards,
[redacted]

On January 8, 2016, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 8, 2016. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial because...

she has
not received her order for the Multi-Color: 2-Pack of SOLARSTRING100 Outdoor
LED String Lights from [redacted]
LivingSocial apologizes for any confusion. [redacted]
purchased her voucher for [redacted] on December 16, 2015. Following the
purchase of her voucher, LivingSocial sent her an email that contained her
redemption instructions for the deal. These instructions would help her redeem
her voucher on the merchant’s website, and provide the merchant with her
shipping address. We have confirmed that [redacted] has not redeemed her voucher
with [redacted]
[redacted] requested a refund for her voucher on January 4,
2016.  25.99 Deal Bucks were credited to her LivingSocial
account. These Deal Bucks never expire, and will apply automatically to
almost any LivingSocial purchase.
At this time, LivingSocial doesn’t have email support. If
[redacted] has questions regarding her refund, or purchase, we suggest she reach
out to us at ###-###-####. We are happy to help.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On January 28, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on...

February
2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because he was unable to contact the merchant to schedule an
appointment for an auto detailing service he purchased.
We reviewed **. [redacted]’s request,
and apologizes for any inconvenience he experienced with this deal. The
merchant was very overwhelmed with this deal, and even agreed to honor the
vouchers past the expiration date. We apologize [redacted] wasn’t made aware of
this. A refund in the form of 47.20 Deal Bucks has been credited to **. [redacted]’s
account. This credit is equal to the amount paid for the voucher.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

On April 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted]
arial, sans, sans-serif;">, Revdex.com Case Number [redacted] LivingSocial received the complaint on April 15, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on April 16, 2013 in the amount of $50 for [redacted] is requesting a refund because the merchant was not available to honoring the voucher at her time of visit. We have reviewed [redacted] request and apologize for any inconvenience she has experienced with this deal. At this time, we're unable to fulfill [redacted] request for a credit card refund. LivingSocial's refund policy allows for refunds within seven days of purchase or if a merchant goes out of business. [redacted] request was made over seven days from her purchase date. Additionally, LivingSocial has not received any further complaints regarding this merchant and verified that they are open and honoring vouchers. As a courtesy, LivingSocial has refunded [redacted] in the form of 50 Deal Bucks. Please be advised that this is in the full purchase amount in addition to the 5 Deal Bucks previously issued for [redacted] feedback. Since [redacted] request was made outside of policy, we're unable to provide a credit card refund.
We hope that this resolves [redacted] issue. 
Best Regards, Jamie

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 Complaint: [redacted]
I am rejecting this response because: THIS IN NO WAY SATISFIES MY ISSUE WHATSO EVER... IT STATES THAT LIVING SOCIAL WILL DO WHATEVER IT TAKES TO RESOLVE THE CUSTOMERS ISSUE. I BELIEVE THAT IF LIVING SOCIAL SELLS TICKETS FOR THESE THINGS MONTHS IN ADVANCE THEY SHOULD ALSO SEND REMINDERS MORE THAT 24 HOURS IN ADVANCE IN CASE ISSUES LIKE THIS OCCUR WHERE PEOPLE DO NOT GET THEM!!!! THIS IS A LIVING SOCIAL ISSUE AS WELL THEY ARE TO BLAME JUST AS WELL BY NOT DOING THERE PART BY KEEPING THE CUSTOMER IN THE LOOP AND REMINDING THEM IN A REASONABLE AMOUNT OF TIME. I WANT MY MONEY BACK. AND THAT IS THE BOTTOM LINE...THERE SHOULD BE NO REASON THEY MAKE MONEY OFF ME..THEY SOLD ME TICKETS TO A SHOW I DID NOT SEE ,,,A DINNER I DID NOT EAT..SEATS I DID NOT SIT IN.. BOTTOM LINE I SHOULD NOT PAY...THEY ARE RESPONSINBLE FOR MAKING THE DESICIONS OF SERVING THEIR CUSTOMERS THAT WILL KEEP THEM COMING BACK FOR MORE. IN THIS CASE NEITHER PARTY IS DOING THAT.  AGAIN I AM GOING TO ALSO FILE WITH THE ATTORNEY GENERAL REGARDING THEIR BUSINESS PRACTICES. I WILL NOT STOP UNTIL I GET MY MONEY BACK!
Regards,
[redacted]

On June 11, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the complaint on June 14, 2014. **. [redacted]...

sent a
complaint via the Revdex.com regarding LivingSocial because on
April 21, 2014, **. [redacted] ordered five vouchers for [redacted]’s
[redacted]-Certified Lightning USB Cable totaling in the amount of $36, which he had
not received
We have reviewed **. [redacted]’s request and we
were able to verify that the items were delivered on June 11, 2014. Due to the
delay in shipping, we have issued **. [redacted] 15 courtesy Deal Bucks to use
towards a future purchase with LivingSocial. These Deal Bucks are a form of
LivingSocial credit and are good for one year to use towards another deal
unless restricted in the Fine Print.
We hope that this resolves **. [redacted]'s issue.
Best Regards,
[redacted]

On November 22, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted]. LivingSocial received the complaint on November 23, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t...

process a refund when her voucher is expired.LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. Our reccords states that Ms. [redacted] has been fully refunded in the amount of $105 to her credit card on November 23, 2016. Our records indicate that we have provided resolutions to all her requests according to our policies. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  We hope this resolves Ms. [redacted]'s issue. Lillian B[redacted]

On September 9, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 11, 2014 response on September 12, 2014. [redacted] rejected LivingSocial's response via the Revdex.com because the consumer believes Sunday, September 21, 2014 is not fully booked.
LivingSocial continued to research [redacted]'s preferences by making contact to the [redacted] and confirming the inability to reschedule the consumer's purchase. [redacted] is an excellent consumer and I'd like to provide an option she may consider. I'd like to propose cancelling [redacted]'s purchase in the form of LivingSocial Deal Bucks and allow her to purchase the preferred date on LivingSocial's website. Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by The Fine Print of a deal, they would automatically be applied to [redacted]'s purchase. I would appreciate a reply to this email in order to accommodate our proposal. 
We hope that this resolves [redacted]'s issue.
Best Regards, Peter

On January 6, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 12, 2015 response on January
15, 2015. [redacted] rejected LivingSocial's response via the RevDex.com because she has had three refunds processed due to the merchant not
honoring vouchers and would like her credit card refunded.
 LivingSocial
apologizes for any confusion in this matter. We looked into the refunds that
have been processed to [redacted]’s account. The first refund was for Santa
Barbara [redacted] requested the refund, as she was unable to
schedule a date she wanted with the merchant. Per the fine print of this deal,
the voucher is subject to availability. [redacted] was refunded to Deal Bucks
for this purchase according to LivingSocial policy. The second refund on the
account is for [redacted]. This refund was requested with the reason ‘unforeseen
personal circumstances.’ The merchant is open and honoring LivingSocial
vouchers. [redacted] paid for the voucher in Deal Bucks, so the only refund
option available was for Deal Bucks.
[redacted]’s last refund was for Dotzilla. She requested a
refund, as she had not received her product. LivingSocial is happy to look into
cases were a product is missing. In this case, [redacted] did not contact us
for assistance in this matter. [redacted]’s purchase was made with 49 Deal
Bucks and $6.00 from her credit card. We have refunded the 49 Deal Bucks to her
account, and the $6.00 has been refunded back to the credit card ending in 3341.
[redacted] should see the refund credited to her account within three to five
business days. The Deal Bucks listed on her account have no expiration and will
apply automatically to almost any LivingSocial purchase.
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

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 Complaint: [redacted]
I am rejecting this response because:"Changed Mind" was not a reason I used for refunds for companies that failed to provide service.  Attempting to schedule these services almost always takes more than 7 days, forcing the customer to obtain deal bucks for a refund.  If a customer is so dissatisfied with Living Social and does not wish to continue doing business with them, their account balance should be refunded to the original form of payment.  There is no legitimate excuse for refusing to return my money.  Living Social does not properly screen the businesses they work with, and I do not want to use Living Social's site ever again.  It's really unfortunate how much trouble Living Social is going to for such a minor issue.  Clearly customer satisfaction means nothing to Living Social, and as I mentioned before, I will be taking legal action against them to receive a refund, which I am owed.  
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:Its really irresponsibility for Livingsocial to sell the product but can't solve the problem, both of their customer service and the response to Revdex.com, they always tell you there is nothing they can do for you even its their fault to mail to the wrong address.I did call [redacted] by myself, and [redacted] mailed it to me right away, just few days, so I did get the coupon by myself, Livingsocial did nothing but say they can't do anything...
very disappointed!
Regards,
[redacted]

The company has not even redeemed the voucher though, so how would they remedy this situation. The services were done in early April, so in my opinion the [redacted] is not going to redeem it, therefore making it a living social issue. Since it has not been redeemed, I feel living social should be able to compensate me for this deal.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as the entities are not affiliated and I will file another complaint against the appropriate entity. My sincerest apologies and I appreciate your assistance in this matter.
Regards,
[redacted]

On September 9, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case
Number [redacted]. LivingSocial received the complaint on September 9, 2014....

[redacted] sent a complaint via the Revdex.com regarding LivingSocial
because LivingSocial was unable to honor her request to reschedule her
reservation at [redacted] claims
that policy on our site states that changes can be made through LivingSocial
Customer Support.
LivingSocial wants to apologize that we
weren’t able to accommodate [redacted]’s request to reschedule her
reservation. We looked further into [redacted]’s request and found that the
terms and conditions regarding the cancellation policy were provided at the
time of purchase. We have reviewed the cancellation policy listed on our site
and see that it states “All modifications to bookings must only be requested
from LivingSocial customer service representatives.” While we ask that all modification
requests be done directly through LivingSocial, we can’t guarantee that the request will be approved. Our team reached out to Priceline on [redacted]’s behalf to
see if they would be able to reschedule her for another day. Unfortunately,
this request was denied by Priceline because there was no availability on the
dates [redacted] was requesting.
We hope that this resolves [redacted]'s
issue.
Best Regards,
Sarah

Date: Tue, Feb 23, 2016 at 4:12 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], Here is our reply to [redacted]: On January 8, 2015, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our January 14, 2016 response on January 20, 2016. [redacted] rejected LivingSocial's response via the Revdex.com because she advised she never got the email with her voucher redemption instructions, and didn’t request a Deal Bucks refund.LivingSocial apologizes for any confusion. At the time [redacted] requested her refund, she was only eligible for a Deal Bucks refund in accordance with the refund policies clearly communicated at the time of checkout and at our LivingSocial Terms of Service (livingsocial.com/terms). Per our refund policies and Terms of Service, consumers may only request a refund to the original method of payment within seven days of the date of purchase. [redacted] purchased her deal for [redacted] on December 16, 2015 and requested a refund for the voucher on January 4, 2016, well over seven days from the date she purchased the voucher. Given [redacted]'s confusion regarding her refund, we made an exception to our policies and processed a refund for $25.99 to [redacted]’s [redacted] account.  She should see this refund post within the next three to five business days. If [redacted] has any additional questions, we ask that she call LivingSocial at ###-###-####.We hope that this resolves [redacted]'s issue.Best Regards,