Lincoln Place Apartments

***,My name is Stephanie H*** and I am the regional that oversees this communityWe appear to have a large gap in communication and I apologize for thatI have attached your disposition for your move outThe disposition reflects a total amount owed of $Which is a credit at time of move out and the deposit of $that was paid at time of move inI am not sure where the $came from and cannot seem to locate a number that would indicate that was your refundI would be more than happy to review any questions you may haveMy contact is *** I apologize for the experience you had with *** and the teamWe have pushed to make our residents our priority which we appear to have failed in this matterThe original check was mailed to the address on the dispositionIf you did not receive or feel this is in accurate please let me knowWe would be more than happy to send another check to youWe do see the account was fulfilled and you moved out on the 13th of MayYes the common areas that all residents have access to have been a challenge to maintainHowever, our maintenance team strides to make this their priority as well as the office staff by contacting the guilty partiesWe are very sorry this was your experienceI appreciate your feedback so we can improve in areas others see as concernsI am sorry the office staff was none responsive to this matter, I will address on my end so no other resident has your experienceLet me know if you have any further questions or if this address is incorrect so we can send you this check of $immediatelyThank you!

Complaint: ***
I am rejecting this response because:
Regards,
*** ***The amount Nic agreed to return to me was the $deposit, $and my final payment of 486.47, as a courtesy for the issues and stress AMC has caused me It is not my concern that Nic is no longer with you, as the turnover and who I speak with has changed hands several times I would greatly appreciate it if you would fulfill the agreement and refund the amounts above, totaling $ Nic did not give me a statement or breakdown of where the $came from.My address is correct and what I gave the office upon move out *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***The unit was NOT occupied by me as of April 12th when I turned in my keys and was informed the unit would be rented prior to May 13th Since you have not been willing to make this situation right whatsoever, I am in the process of filing suit with the small claims court I have documentation of each person I've spoken to and have been passed off to, as well as photos of the condition of the unit and entire facility I also have access to the police reports for the multiple times I had to call while I was in the unit.***, Please do not remove this complaint from the Revdex.com file for AMC I do not want other tenants to go through what I have been through

Hey ***,I'm sorry you have not received this itemWe were waiting to hear back from you for in further questions or concernsWe are going to 2nd day air it to you at the address provided.The item was disputed therefore it created a delay in the refundI apologize for any delay with the staff and have refunded all but rent back to you for the hassleWe did not charge for the turn of the unit or any other clean or damages.Thank you for your time, have a great day!

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted] Thank you!  I appreciate it.  I'll be happy to have this resolved.

We do understand the frustration you may be facing with this matter. Unfortunately, the owner of the building does reserve the right to remove an amenity at any time. The owner decided to remove an amenity that was not being utilized to its potential as the package parcel room is. The office has...

provided you with assistance at any given time to fax and copy any item you have requested. Both of which were not apart of the business center options. You were on a short term lease which was set to expire 5/31/2018 was extended per your request to November 2018. They provided you with your renewal with no additional charges and extended it without hesitation. The business center is not a leasable item and we have leased you the unit itself. The business center is no longer advertised and we apologize for any inconvenience this may have caused. We are not honoring your request for free rent. You will be responsible for March rent as of March 1st.

[redacted],We continue to work diligently on your case. We have notified you have the amount of return and the disposition was attached. If you could please be more specific in what you are claiming is not accurate it would help us in investigating your claim. We have also refunded your entire deposit and a credit of $86.46 in the total of $336.46. We have not received a valid address per our request to send you the check. If you could please give us that information we would be gladly to get you the check within 2 days of receipt of the address. Per my previous email we are more than willing to work with you and help you if we can have a discussion with what exactly you are interested in resolving. Yes, you mentioned you discussed with Nic. Unfortunately he is no longer with the company and we cannot collect any data or conversations you may have had with him. Per my previous post his information he gave you was incorrect and we are working diligently to correct. The refund of $888 will not be issued unless we can figure out where this number came from as the system reflects a refund of $336.46 for completing the lease on May 13, 2016. I look forward to hearing from you, thank you in advance for the information to send you the check. Please contact me via email at [redacted] to discuss further if the information is private. Thank you!Look forward to hearing from you!

Thank you for your additional input on this matter. As I mentioned prior we are not advertising a Business Center and do apologize for the owners decision to remove such amenity. This has been completed for some time now and prior to your extending your lease. We will not be compensating you for an amenity as we do not lease the amenities. You do not pay for the amenities. You pay for your specific unit. Thank you!

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Hello, I am typing this email to dispute the claims that were reported to the Revdex.com. On December 28th 2015 Lincoln Place...

Apartments changed management to AMCLLC. We have rectified all the sanitation issues regarding [redacted] complaint. I have also refunded her deposit in full with an additional amount since she was out of her apartment. The deposit amount she paid was $250. The total amount [redacted] is receiving is $888.00, this would include the pro-rated amount that she asked for. I had not received any complaints or emails due to the changing of email/management. I have talked to [redacted] and I believe we are on the same page. I would really appreciate if we could get this removed from Lincoln Place’s record. Please let me know if there is any additional information you folks would need. Nic B[redacted] | Property Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:The $888 was my deposit refund plus the pro-rated amount from the time I turned in my keys the beginning of April thru May 13th.  As I stated before, this has been ongoing for more than 4 months.  I have received several different dollar amounts as to what was "going" to be sent to me and have yet to receive anything.  At this point, my complaint is directly against AMC and not [redacted].  It is the responsibility of AMC to accurately and diligently process deposit refunds within 60 days.  If I don't receive a minimum of the $888 within 10 days, the amount I was told was sent to me more than three weeks ago, I will begin the small claims process, which could cost you up to $7500.  Should I have to take legal action due to the negligence of AMC, I will request not only the $250 deposit, but the entire six months of rent I paid, as well as interest and punitive damages over the past 10 months since my first encounter with Lincoln Place.
Regards,
[redacted]

To whom it may concern,
The delay is this deposit refund was multi-facated.  Lincoln Place has been processing through many changes which included new team members, change in ownership, operating systems etc.  I sincerly apologize for the delay, originally the deposit was...

processed as a cancel not a denied application which means there is no refund.  After realizing this was incorrect I had to wait for new operating system to go live and work between two ownership groups to get the refund processed.  The refund process was almost complete when this complaint was generated.  
The deposit refund has been re-processed and sent to the accounting department where they will cut and mail the check.  
Sincerely,
[redacted] 
Property Manager
Lincoln Place Apartment Homes

I understand Nic not being here is not a concern. I just wanted to inform you were are unable to find documentation to support the refund of $888.
I also understand this has been a frustrating situation and I am working diligently to get this resolved. We have not charged you for the required turn costs per the lease or any other charges to your deposit. Unfortunately there is no authorization to refund you the prorated rent. Therefore this is not something that will be refunded as the unit was occupied by you until May 13, 2016 per your previous statement.
We will send you the disposition refund amount in the amount of $336.46 which is a credit and full refund of deposit to the address you provided.
Thank you in advance for your help with filling in the gap of misunderstanding.
We appreciate your feedback and are working to improve on the matters you have mentioned.

Complaint: [redacted]
I am rejecting this response because:
The $888 was my deposit refund plus the pro-rated amount from the time I turned in my keys the beginning of April thru May 13th.  As I stated before, this has been ongoing for more than 4 months.  I have received several different dollar amounts as to what was "going" to be sent to me and have yet to receive anything.  At this point, my complaint is directly against AMC and not [redacted].  It is the responsibility of AMC to accurately and diligently process deposit refunds within 60 days.  If I don't receive a minimum of the $888 within 10 days, the amount I was told was sent to me more than three weeks ago, I will begin the small claims process, which could cost you up to $7500.  Should I have to take legal action due to the negligence of AMC, I will request not only the $250 deposit, but the entire six months of rent I paid, as well as interest and punitive damages over the past 10 months since my first encounter with Lincoln Place.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The amount Nic agreed to return to me was the $250 deposit, $86.46 and my final payment of 486.47, as a courtesy for the issues and stress AMC has caused me.  It is not my concern that Nic is no longer with you, as the turnover and who I speak with has changed hands several times.  I would greatly appreciate it if you would fulfill the agreement and refund the amounts above, totaling $822.93.  Nic did not give me a statement or breakdown of where the $888 came from.
My address is correct and what I gave the office upon move out.  [redacted].

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello, I am typing this email to dispute the claims that were reported to the Revdex.com. On December 28th...

2015 Lincoln Place Apartments changed management to AMCLLC. We have rectified all the sanitation issues regarding [redacted] complaint. I have also refunded her deposit in full with an additional amount since she was out of her apartment. The deposit amount she paid was $250. The total amount [redacted] is receiving is $888.00, this would include the pro-rated amount that she asked for. I had not received any complaints or emails due to the changing of email/management. I have talked to [redacted] and I believe we are on the same page. I would really appreciate if we could get this removed from Lincoln Place’s record. Please let me know if there is any additional information you folks would need. Nic B[redacted] | Property Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted] [redacted]
Could you please request that AMC follow through and send the $336.46 as they said they would several times.  At this point they are not worth another second of my time.  I can and will file small claims if I still don't receive the deposit refund and I'm confident I would win.  I just don't want to waste any more time or effort on this company.  I have also filed a claim with DORA who will follow up on the legal implications for failure to fulfill the contract to return the deposit within 60 days.Thank you,[redacted]

Hey [redacted],
I'm sorry you have not received this item. We were waiting to hear back from you for in further questions or concerns. We are going to 2nd day air it to you at the address provided.
The item was disputed therefore it created a delay in the refund. I apologize for any delay with the staff and have refunded all but rent back to you for the hassle. We did not charge for the turn of the unit or any other clean or damages.
Thank you for your time, have a great day!

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted] 
Thank you!  I appreciate it.  I'll be happy to have this resolved.

[redacted]
[redacted]
[redacted]
[redacted] 
I am writing in regards to my official complaint filed on 5-8-2015. My complaint was with Lincoln Place Apartments in Loveland, CO. All matters regarding this...

situation have been resolved. Thank you. [redacted]