Lincoln Place Apartments

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I agree to remove this complaint upon receipt of the refund for $ I appreciate Nic's response and rectifying this quickly Please let me know if I need to do anything further to remove this complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The unit was NOT occupied by me as of April 12th when I turned in my keys and was informed the unit would be rented prior to May 13th Since you have not been willing to make this situation right whatsoever, I am in the process of filing suit with the small claims court I have documentation of each person I've spoken to and have been passed off to, as well as photos of the condition of the unit and entire facility I also have access to the police reports for the multiple times I had to call while I was in the unit [redacted] , Please do not remove this complaint from the Revdex.com file for AMC I do not want other tenants to go through what I have been through

Hey ***, I'm sorry you have not received this itemWe were waiting to hear back from you for in further questions or concernsWe are going to 2nd day air it to you at the address providedThe item was disputed therefore it created a delay in the refundI apologize for any delay with the staff and have refunded all but rent back to you for the hassleWe did not charge for the turn of the unit or any other clean or damagesThank you for your time, have a great day!

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The amount Nic agreed to return to me was the $deposit, $and my final payment of 486.47, as a courtesy for the issues and stress AMC has caused me It is not my concern that Nic is no longer with you, as the turnover and who I speak with has changed hands several times I would greatly appreciate it if you would fulfill the agreement and refund the amounts above, totaling $ Nic did not give me a statement or breakdown of where the $came fromMy address is correct and what I gave the office upon move out [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] *** Thank you! I appreciate it I'll be happy to have this resolved

[redacted] Hello, I am typing this email to dispute the claims that were reported to the Revdex.comOn December 28th Lincoln Place Apartments changed management to AMCLLCWe have rectified all the sanitation issues regarding [redacted] complaintI have also refunded her deposit in full with an additional amount since she was out of her apartmentThe deposit amount she paid was $The total amount [redacted] is receiving is $888.00, this would include the pro-rated amount that she asked forI had not received any complaints or emails due to the changing of email/managementI have talked to [redacted] and I believe we are on the same pageI would really appreciate if we could get this removed from Lincoln Place’s recordPlease let me know if there is any additional information you folks would needNic B [redacted] | Property Manager [redacted]

Complaint: [redacted] I am rejecting this response because: The $was my deposit refund plus the pro-rated amount from the time I turned in my keys the beginning of April thru May 13th As I stated before, this has been ongoing for more than months I have received several different dollar amounts as to what was "going" to be sent to me and have yet to receive anything At this point, my complaint is directly against AMC and not [redacted] It is the responsibility of AMC to accurately and diligently process deposit refunds within days If I don't receive a minimum of the $within days, the amount I was told was sent to me more than three weeks ago, I will begin the small claims process, which could cost you up to $ Should I have to take legal action due to the negligence of AMC, I will request not only the $deposit, but the entire six months of rent I paid, as well as interest and punitive damages over the past months since my first encounter with Lincoln Place Regards, [redacted] ***

[redacted] I am writing in regards to my official complaint filed on 5-8-My complaint was with Lincoln Place Apartments in Loveland, COAll matters regarding this situation have been resolvedThank you***

Complaint: [redacted] I am rejecting this response because:The $was my deposit refund plus the pro-rated amount from the time I turned in my keys the beginning of April thru May 13th As I stated before, this has been ongoing for more than months I have received several different dollar amounts as to what was "going" to be sent to me and have yet to receive anything At this point, my complaint is directly against AMC and not [redacted] It is the responsibility of AMC to accurately and diligently process deposit refunds within days If I don't receive a minimum of the $within days, the amount I was told was sent to me more than three weeks ago, I will begin the small claims process, which could cost you up to $ Should I have to take legal action due to the negligence of AMC, I will request not only the $deposit, but the entire six months of rent I paid, as well as interest and punitive damages over the past months since my first encounter with Lincoln Place Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

***,We continue to work diligently on your caseWe have notified you have the amount of return and the disposition was attachedIf you could please be more specific in what you are claiming is not accurate it would help us in investigating your claimWe have also refunded your entire deposit and a credit of $in the total of $We have not received a valid address per our request to send you the checkIf you could please give us that information we would be gladly to get you the check within days of receipt of the addressPer my previous email we are more than willing to work with you and help you if we can have a discussion with what exactly you are interested in resolvingYes, you mentioned you discussed with NicUnfortunately he is no longer with the company and we cannot collect any data or conversations you may have had with himPer my previous post his information he gave you was incorrect and we are working diligently to correctThe refund of $will not be issued unless we can figure out where this number came from as the system reflects a refund of $for completing the lease on May 13, I look forward to hearing from you, thank you in advance for the information to send you the checkPlease contact me via email at [redacted] [redacted] to discuss further if the information is privateThank you!Look forward to hearing from you!

[redacted] Could you please request that AMC follow through and send the $as they said they would several times At this point they are not worth another second of my time I can and will file small claims if I still don't receive the deposit refund and I'm confident I would win I just don't want to waste any more time or effort on this company I have also filed a claim with DORA who will follow up on the legal implications for failure to fulfill the contract to return the deposit within days.Thank you,***

Complaint: [redacted] I am rejecting this response because: This was told to me weeks agoIncompetence is not an excuseThe change of ownership and new systems that have been put in place have not stopped this corporation from taking in money from people that owe it to them, but apparently it has stop them from paying out what they doI am sure the change of new ownership has not stopped the employee's from getting their paycheckone of my main concerns also it is the refusal to give me the contact information of this corporation so I can at least to file a complaint personallyand since I have signed a contract with this people and they have not fulfilled their end of it I feel like they are operating in bad faith and will seek legal actionbecause even in the reply they still have not provided me a new timeline when I will receive my money I appreciate the efforts of the Revdex.com in this matter Regards, [redacted]

To whom it may concern,
I received a complaint from the Revdex.com about my businessI understand there has been a delay in refunding deposits for *** that she paid but her application has been denied.
I am very sorry that the deposit was delayed but I did not
have a full understanding of the situation *** was refunded $which was what I understood was the amount
I left her multiple messages trying to ask questions about her applications to ensure I refunded her the correct amount but was unable to connect with her.
It took some time but now I understand that she applied for different apartments where she and was denied for both
I have worked through the process of finalizing the refund paperwork A check in the amount of $should arrive at the address she previously provided next week.
Sincerely,
***
*** ***
Property Manager

***,
My name is Stephanie H*** and I am the regional that oversees this communityWe appear to have a large gap in communication and I apologize for thatI have attached your disposition for your move outThe disposition reflects a total amount owed of $Which is a credit at time of move out and the deposit of $that was paid at time of move inI am not sure where the $came from and cannot seem to locate a number that would indicate that was your refundI would be more than happy to review any questions you may haveMy contact is *** I apologize for the experience you had with *** and the teamWe have pushed to make our residents our priority which we appear to have failed in this matterThe original check was mailed to the address on the dispositionIf you did not receive or feel this is in accurate please let me knowWe would be more than happy to send another check to youWe do see the account was fulfilled and you moved out on the 13th of May
Yes the common areas that all residents have access to have been a challenge to maintainHowever, our maintenance team strides to make this their priority as well as the office staff by contacting the guilty partiesWe are very sorry this was your experienceI appreciate your feedback so we can improve in areas others see as concerns
I am sorry the office staff was none responsive to this matter, I will address on my end so no other resident has your experience
Let me know if you have any further questions or if this address is incorrect so we can send you this check of $immediatelyThank you!

I lived in this apartment complex for and a half yearsIt changed management a couple of times and ownership at least onceThe services such as the business center, pool area, and general cleanliness of the property went down considerably with the newest owner while costs continued to riseI was paying pet rent that when added up is in excess of $over the length of my stayHowever when I went to move out the management told me during my walk through that everything was in good condition and the carpets would only need to be cleanedWhen I got my deposit deposition they charged me $dollars for damages which included replacing the carpetsThe last few months of my stay I had changed to month to month renting in which they raised my rent by over $dollars as well
For the lack of consistent service, inadequate communication, and added on expenses that did not seem merited considering the decline in service I will warn everyone I meet not to deal with this companyThis left me feeling like I had dealt with slum landlords and that I had been victimizedI know of at least one other tenant who moved out within a week of me who received similar treatment

I understand Nic not being here is not a concernI just wanted to inform you were are unable to find documentation to support the refund of $888.I also understand this has been a frustrating situation and I am working diligently to get this resolvedWe have not charged you for the required turn costs per the lease or any other charges to your depositUnfortunately there is no authorization to refund you the prorated rentTherefore this is not something that will be refunded as the unit was occupied by you until May 13, per your previous statementWe will send you the disposition refund amount in the amount of $which is a credit and full refund of deposit to the address you providedThank you in advance for your help with filling in the gap of misunderstanding.We appreciate your feedback and are working to improve on the matters you have mentioned

***,
We continue to work diligently on your caseWe have notified you have the amount of return and the disposition was attachedIf you could please be more specific in what you are claiming is not accurate it would help us in investigating your claim
We have also refunded your entire deposit and a credit of $in the total of $We have not received a valid address per our request to send you the checkIf you could please give us that information we would be gladly to get you the check within days of receipt of the address
Per my previous email we are more than willing to work with you and help you if we can have a discussion with what exactly you are interested in resolvingYes, you mentioned you discussed with NicUnfortunately he is no longer with the company and we cannot collect any data or conversations you may have had with himPer my previous post his information he gave you was incorrect and we are working diligently to correctThe refund of $will not be issued unless we can figure out where this number came from as the system reflects a refund of $for completing the lease on May 13,
I look forward to hearing from you, thank you in advance for the information to send you the check
Please contact me via email at *** *** to discuss further if the information is privateThank you!
Look forward to hearing from you!

Complaint: ***
I am rejecting this response because:While I am familiar with the property owner's right to do away with an amenity and advise tenants appropriate and/or get input on this action and update all advertising accordingly, the core complaint centers on that last covenant, Truth-in-AdvertisingPreviously, I have provided evidence that Lincoln Place was actively advertising the Business Center and its high speed Internet access on its website and other collateral and certainly as of the week of October 21, when I signed my leaseI also remember discussing my work transition, etcand need for this sort of convenience vswalking at night and in the dark to a librarySo the issue is the active and fraudulent advertising of the amenity at the time of the lease sign; not the option to do-away with an amenityPursuant to the Federal Trade Commissions introduction of Truth-in-Advertising, federal law mandates, "When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading..." This is also a Consumer Protection issue that has an immediate impact on my job seeking as, when I started my lease, I did so with a seasonal job while looking for full-time employment.Had Lincoln Place management changed its advertising or made a disclosure prior to the lease execution, I would understandI also am not seeking "free rent" per se as much as restitution on the fraud assessed - reasonably - at the $per month I disclosedIf the company is able to make an offer of another discount, I will consider this option as a counter to my original, and valid claim(Evidence previously provided - 10/21/print and website ads with business center promoted)
Regards,
*** ***

Hello ***,This still has not been resolved I have not received a statement or payment for $as indicated in the response from Nic at Lincoln Place Please do not remove the complaint until this is completely resolved.Thanks so much!I can be reached at *** *** ** *** ***
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