Les Schwab Tire Center

Complaint: [redacted]I am rejecting this response because:
Les Schwab knew for months of the unsatisfied serviced. It's a canned response just with my name filled in. There is no way I will be bringing any of my vehicles to that location again. We have dealt with that site for 14yrs, and it continues to get worse. I will go out of my way to travel 1 hr to a location that is professional, and knows how to do things. I had even sent a message to the Corporate location through the website. I had zero responses. I filed my complaint, and suggested what would make me satisfied. Others will know of the bad service, and sales. Thank you. Sincerely,[redacted]

We regret Ms. [redacted] had a negative experience at the Twin Falls Les Schwab TireCenter. Les Schwab prides itself on superior customer service, takes reports veryseriously, and investigates the underlying facts of all customer concerns.Les Schwab’s Store Assistant Manager contacted Ms. [redacted] soon after...

receiving a copyof this report and worked with her to resolve the concerns raised with your office. LesSchwab believes Ms. [redacted] is satisfied with the agreed upon resolution. We apologize forany inconvenience this may have caused Ms. [redacted] and sincerely thank her for herpatience.

Revdex.comCase #[redacted] Weregret the customer had a negative experience at the Smokey Point Les SchwabTire Center.  Les Schwab prides its selfon superior customer service, takes reports very seriously, and investigatesthe underlying facts of all customer concerns.   Immediatelyupon...

learning of the customer’s concerns, Les Schwab’s store manager workedwith the customer to resolve her concerns raised with your office.   Les Schwab believes Ms. [redacted] is satisfiedwith the agreed upon resolution.  Weapologize for any inconvenience she experienced and sincerely thank her for herpatience and willingness to let our store manager work with her on an amiableresolution

We regret the customer had a negative experience at Marysville Les Schwab tirecenter. We take customer reports seriously and diligently work to immediately addresscustomer concerns.As Ms. [redacted]’s report states, Les Schwab’s Liability Department received and reviewedher claim. Les Schwab’s Claims...

Examiner, Cindy, has left voicemails for the customer.To date, Ms. [redacted] has not yet returned her calls. Les Schwab is committed toproviding the best customer service possible and would like to work with Ms. [redacted] toresolve this report. If Ms. [redacted] contacts Cindy directly, she will attempt to resolve herconcerns.

We regret the Ms. [redacted] had a negative experience at the Dallas Les Schwab Tire Center. Les Schwab prides its self on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. Les Schwab’s Store Manager contacted Ms. [redacted] soon...

after receiving a copy of this report and worked with her to resolve the concerns raised with your office. Les Schwab believes Ms. [redacted] is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Ms. [redacted] and sincerely thank her for her patience.

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Gresham Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns.  As soon as Les Schwab received a copy...

of this report, Les Schwab’s Customer Service Representatives forwarded a claim form to the customer for him to complete and return to our Liability Department to investigate. The results of that investigation will be shared with Mr. Leslie shortly. Les Schwab apologizes for any inconvenience this may have caused Mr. Leslie and sincerely thank him for his patience.

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Lynnwood Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns.  According to Les Schwab’s records,...

Ms. [redacted] brought her 1995 Honda Civic (“vehicle”) to the tire center September 1, 2017 and requested a brake check and tire pressure check. The technician performing the brake inspection was unable to remove the wheel because the stud had been stripped prior to the car’s arrival. He informed Ms. [redacted] he would have to drill the stud out in order to remove the tire to perform the brake inspection. Ms. [redacted] authorized the work and informed the technician her father had just replaced the brakes. As a gesture of customer service, a tire center employee gave Ms. [redacted] a ride home. Once the stud was replaced, the new stud spun inside the hub, evidencing the hub was previously damaged. The tire center technician phoned Ms. [redacted] and informed her the hub was also damaged and gave her a quote for a new hub. Ms. [redacted] authorized the work. Once the work was complete, a tire center employee gave Ms. [redacted] a ride back to her vehicle at the tire center. As a sole gesture of customer service, Les Schwab discounted the cost of the labor bringing the total for parts and labor to $437.42, including sales tax.On September 8, 2017, after Ms. [redacted] informed her father of Les Schwab’s findings, Mr. [redacted] phoned Les Schwab’s Lynwood store manager, Travis, to inquire about the technician’s work. Mr. [redacted] informed Travis he had just replaced the stud in the hub himself and did not believe the tire center’s assessment was accurate. Travis informed Mr. [redacted] the stud had to be drilled out because it was stripped and when the new stud was installed, a hole was discovered in the hub, preventing the new stud to secure the hub and a new hub was required in order for the car to drive.  As a sole gesture of customer service, Travis provided a refund to Ms. [redacted]’s account in the amount of $138.00.Although Les Schwab respectfully disagrees with the customer’s allegations and are unwilling to resolve her concerns for what she asks, Les Schwab believes its customer service gestures were fair and reasonable under the circumstances.  Les Schwab would like to assure the customer we took her concerns seriously, conducted a thorough investigation and remain committed to providing the best customer service and products possible.Tell us why here...