Les Schwab Tire Center

Revdex.com Case #[redacted]We are in receipt of additional correspondence from Mr. [redacted].  As previously stated, Mr. [redacted] was not Les Schwab’s direct customer at the time the tires were originally purchased, as such we are unable to extend Les Schwab’s warranty to Mr. [redacted].   As a matter of courtesy, Denny C[redacted] contacted Itochu representatives and advised them of Mr. [redacted]’s situation. Any further requests for remedies should be addressed with the manufacturer of the tires, Itochu.

Revdex.com Case ID No. [redacted]We regret the customer had a negative experience at Auburn Way North Les Schwabtire center. We take customer reports seriously and diligently work to immediatelyaddress customer concerns.As soon as Les Schwab learned Mr. [redacted] was unsatisfied with the services hereceived...

from the Auburn Way North tire center, the Store Manager and Les Schwab’sCustomer Service Representative called and left voicemails for Mr. [redacted] in anattempt tor resolve his concerns. To date. Mr. [redacted] has not returned any of thecalls. Les Schwab is committed to providing the best customer service possible andwould like to work with Mr. [redacted] to resolve his report. If Mr. [redacted] contacts ourStore Manager directly, he will attempt to resolve his concerns.

Revdex.com Case ID No. [redacted]We regret the customer had a negative experience at Eureka Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.As soon as Les Schwab learned Mr. [redacted] was unsatisfied with the services he received...

from the Eureka tire center, Les Schwab’s Customer Service Representative, Chris, called Mr. [redacted] in an attempt to resolve his concerns. To date. Mr. [redacted] has not returned Chris’ calls. Les Schwab is committed to providing the best customer service possible.  If Mr. [redacted] contacts Chris directly at 541.447.4136, he will attempt to resolve his concerns.

Les Schwab is committed to providing the best customer service possible and wouldlike to work with the customer to resolve his concerns. If the customer will fax thereceipt(s) for the rental vehicles to [redacted] Les Schwab will contact Mr. [redacted]to arrange reimbursement.

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Salem Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns.  Les Schwab’s Store Manager contacted...

Ms.[redacted] soon after receiving a copy of this report and worked with her to resolve the concerns raised with your office.  Les Schwab believes Ms. [redacted] is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. [redacted] and sincerely thank her for her patience.

We are in receipt of the customer’s response and copy of the invoice dated [redacted]. As Les Schwab’s previous response states, we have no record of any purchases or services since the 2014 transaction. Les Schwab would like to better understand Ms. [redacted]’s concerns and request that she contact our Store Manager directly.

Complaint: [redacted]I am rejecting this response because: it was their [redacted] store and now Revdex.com has been lied to like they did me. I was never told the tire I bought in may  was not the right size who goes and buys a different size , and why would tire experts put on a different size specially on a rear end . I have my own customer of 20 years that was sitting in their store and seen the argument long with a witness I took with me, I am prepared to have them write a statement and when my son took the truck back in for me, Daniel hid when he seen my witness walk in with him.  Zack at les schwab looked up my sales and agreed they messed up and was nice enough to at least change the one tire to my front so the front of my truck now is running the two sizes and not my rear end and its no longer clunking. I will also get a statement from the person at [redacted] tire center that discovered the error. yes in may I bought what I wanted a mud and snow tire, that's why I spent the 140.00. It was up to them to get the size right. I can also get written statements to the possibility of metal shavings from in my rear end from as many other auto service centers I had called three actually four the other les schwab acknowledge what damages could happen. even the 2nd corporate guy said they should file an insurance claim and service my rear end and that they definitely owe for the mounting balancing and stem I paid for 4 tires balancing stem and mounting. I cannot believe that such a big corporation can feel justified by stealing from their customers. I guess I will go viral with my les scwab story and having been chosen peoples choice in our community for services I render a lot of people are going to be questioning services offered. I feel like I was just called a liar by their response. I cherish my honesty and integrity and being called a liar is even more upsetting,
 Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the payment for the cost of repairs and matter is now closed. 
Sincerely,
[redacted]

Revdex.com Case ID [redacted]Les Schwab’s Store Manager contacted Mr. [redacted] and worked with him to resolvethe concerns raised with your office. Les Schwab Believes Mr. [redacted] is satisfied withthe agreed upon resolution. We apologize for any inconvenience this may have causedMr. [redacted] and sincerely thank him for his patience.

Les schwab big manager called me and is reimbursing me for my troubles. Thank u   [redacted]

Revdex.com Case ID No. [redacted] We regret the customer had a negative experience at Belfair Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer concerns. As soon as Les Schwab learned Mr. [redacted] was unsatisfied with the services he received from the...

Belfair Tire center, the Store Manager offered reinspect the customer’s vehicle. To date, Mr. [redacted] has not yet to returned to the tire center with his vehicle. Les Schwab is committed to providing the best customer service possible and would like to work with Mr. [redacted] to resolve his report. If Mr. [redacted] contacts our Store Manager directly, he will attempt to resolve his concerns.

Revdex.com Case #[redacted]We regret Mr. [redacted] had a negative experience with the Spokane Francis Avenue Les Schwab tire center.  We take customer reports seriously and diligently work to immediately address customer concerns.According to Mr. [redacted]’s report, he purchased his 2011 Ford F350...

(“vehicle”) on July 31, 2017 from a private party.  At the time he purchased the vehicle it had four tires previously purchased and installed at the Spokane Les Schwab tire center by a different Les Schwab customer. On or about August 6, 2017, one of the tires experienced a failure while Mr. [redacted] was traveling in Canada.  According to Les Schwab’s records, on August 8, 2017 Mr. [redacted] contacted the Spokane store manager, Curtis, who informed Mr. [redacted] that Les Schwab’s Best Tire Value Promise (“Warranty”) “is provided for free...and is valid for the original purchaser of the tires…”, which Mr. [redacted] was not. However, as a sole gesture of customer service, Curtis offered to ship a replacement tire to Mr. [redacted]’s residence in Alaska, free of charge.  Mr. [redacted] declined. At that time Mr. [redacted] informed Curtis he filed a claim with his insurance company.  Curtis informed Mr. [redacted] he would need to keep the failed tire in question in order for the manufacturer, Granada, to consider a remedy. On August 29, 2017, Les Schwab’s Risk Services Department contacted Mr. [redacted] directly and offered to ship the failed tire to the manufacturer for claim consideration.  In order for this to occur, the Risk Services Department informed Mr. [redacted] he would need to provide the tire to Les Schwab.  Unfortunately, Mr. [redacted] declined to ship the tire to Les Schwab.  Although Les Schwab disagrees with Mr. [redacted]’s allegations, and are unwilling to resolve his report in the manner he requests, we would like to assure Mr. [redacted] that we diligently investigated his concerns, worked in good faith to resolve his concerns in a fair manner, and remains committed to providing the best service possible to its customers.

Revdex.com Case ID No. [redacted] We regret the customer had a negative experience at Renton Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer concerns. As soon as Les Schwab learned Mr. [redacted] was unsatisfied with the services he received from...

the Renton tire center, the Store Manager called Mr. [redacted] to offer a refund for the services performed. To date, Mr. [redacted] has not yet contacted the Store Manager. Les Schwab is committed to providing the best customer service possible and would like to work with Mr. [redacted] to resolve his report. If Mr. [redacted] contacts our Store Manager directly, he will attempt to resolve his concerns

We received your letter of February 10, 2017 in connection with the above-referenced report. This report arises from a transaction that occurred at a tire center that is not owned or operated by the Les Schwab companies.  Irl Rhodes operates the tire center located in Olympia, Washington. ...

Other than the license relationship between Les Schwab Warehouse Center, Inc. and the Olympia Tire Center, there is no legal relationship between the two entities.  As such, by copy of this letter, we are forwarding your letter directly to Olympia Shaub-Ellison Tire Center and requesting that they immediately contact your office in an effort to resolve this matter.

Complaint: [redacted]I am rejecting this response because: The tire that was presented to Les Schwab was in fact quite serviceable. The only safety hazard was the fact that I was left with no choice but to continue to drive on the tire with a giant bolt sticking out of it to go to a respectable company and have it serviced by actual professionals. The safety hazard I faced was in fact caused by Les Schwab in their refusal to preform a repair on their supposedly guaranteed tire forcing me to take it back on the road to have the repairs done elsewhere. I never requested any work be done on any other part of the vehicle by Les Schwab or its unprofessional staff. It would be no different had I removed the tire myself and brought it to them without the rest of the vehicle as that is the only repair I was seeking from them, however, I have little doubt they still would have refused the service claiming I couldn't prove it was a guaranteed tire. Had I realized they were such a scam shop I would have removed the tire and drove on my spare to a respectable company for service but instead since Les Schwab is close to my residence and the tire was maintaining pressure I chose to leave it on and drive it to them as is expecting repairs. As far as the other tire which you were never asked to service that you claim was "completely bald" yes it was worn no doubt but it was not "completely bald" and has since been replaced (in fact on that same day) by your competitor at a much more reasonable price (less than 1/3 your quote), and that shop was perfectly willing to repair your tire without saying a word about the other tire, it was in fact at my request after they completed the repair and I was happy with their outstanding customer service that I asked them how much a new tire would cost, I was very happy with their quote especially after my horrific experience with Les Schwab, so I had them do it, as me and my family will continue to purchase from them from now on.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I spoke with manager as requested.  Was told I cannot get a refund and that ALL of the tires they stock have the horribly ugly gigantic "rim protector" sidewall.  These make the tires look big and thick and that is NOT why I have 205/40/17's on my car.  I want a tire that matches the rears on my car, not a tire that literally looks like a different size. The manager said they could order the same tire that is on my rears but I'd have to pay $44 freight and tax, for a total of approx $75 out of my pocket.  And this after all the inconvenience I've already been through. UNBELIEVABLE. 
Sincerely,
[redacted]

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Vancouver Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns.  Soon after receiving a copy of this...

report, Les Schwab’s Customer Service Representatives contacted the customer to provide him a liability report in order to investigate the damage allegedly caused to the customer’s vehicle as a result of a tire installed by Les Schwab’s technician’s. Les Schwab’s Liability Department will be in contact with Mr. [redacted] within 48 hours of receiving his report.

Revdex.com Case ID  #[redacted]
We regret the customer had a negative experience at the Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
Mr. [redacted] visited the tire...

center and spoke to the store manager who worked to resolve Mr. [redacted] concerns. Les Schwab believes Mr. [redacted] is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Mr. [redacted] and sincerely thank him for his patience.

Revdex.com Case ID No. [redacted] As Les Schwab’s previous response states, we would like to work with Mr. [redacted] to resolve his report. If Mr. [redacted] contacts our Store Manager directly at [redacted], he will attempt to resolve his concerns.

Revdex.comCase ID [redacted]We regret the customer had a negative experience at the Reno Kietzke and CarsonCity Les Schwab Tire Centers.  Les Schwab prides its self on superior customer service, takes reports seriously andinvestigates the underlying facts of all customer concerns. According to the...

customer’s report and Les Schwab’s records, Mr. [redacted] brought his 1994GMC Van (“vehicle”) to the Reno Kietzke tire center to purchase two new tiresand have a complete front brake service, including the installation of newbearings, performed on his vehicle on April 24, 2015.  On April 27, 2015, he brought his vehicle tothe Carson City tire center and informed the technician the left front tirearea was smoking and pulling to the left. The technician at the Carson Citytire center inspected the front brakes and found nothing out of theordinary.  The technician informed Mr. [redacted] new brakes had a break-in period in order to allow new parts toproperly seat and function smoothly and he should avoid excessive stops. On May 16, 2015 and over 1,000 miles after the installation of the new brakes, Mr.[redacted] vehicle allegedly experienced hard pulling to the right and smokingfrom the right tire area while driving. He pulled off the road and called the Reno Kietze tire center.  Les Schwab’s technician retrieved Mr.[redacted] vehicle and took it to the tire center for an inspection.  Another technician gave Mr. [redacted] and hispassenger a ride to the tire center.  The technician performing the inspection discovered the left front bearing hadfailed and, after driving over 1,000 miles, the bearing had seized.  The tire center did not have the proper partto repair the vehicle that day.  The store manager, [redacted], ordered the correct part, according to the vehicles’manufacturer specifications.  A store employee gave Mr. [redacted] and his passenger a ride to a restaurant, then to hisjob site.The next day, the replacement bearing arrived at the store and was determined to bethe wrong part for Mr. [redacted] vehicle.  Because of the age of the vehicle, a new partis no longer available so Les Schwab sent store employees to every salvage yardin Reno and Carson City but they were unable to locate the correct replacementpart.  [redacted] was able to find the part in Santa Clara, California and ordered it. As of May 19, 2015, the part had not arrived at the tire center.  Pursuant to Les Schwab’s warranty, the newpart and labor is provided free of charge.Les Schwab is actively working to resolve the issue with Mr. [redacted] vehicle. We sincerelyapologize for the inconvenience this situation has caused the customer and thankhim for his patience.