Les Schwab Tire Center

Revdex.com Case ID No*** We regret the customer had a negative experience at West Salem Les Schwab tire centerWe take customer reports seriously and diligently work to immediately address customer concernsAs soon as Les Schwab learned Mr*** was unsatisfied with the services he received
from the West Salem tire center, Les Schwab’s Customer Service Representative, Chris, and Store Manager, Lyle, called Mr*** and has left numerous messages To date, Mr*** has not yet to returned the phone calls nor has he returned to the tire center with his vehicleLes Schwab is committed to providing the best customer service possible and would like to work with Mr*** to resolve his concernsIf Mr*** contacts Chris at or the Store Manager directly, either will attempt to resolve his concerns

Complaint: ***I am rejecting this response because:I'm sorry to tell you this, but everything you have listed is incorrectI called, as stated in my complaint, months later, I gave you the exact datesI have never been back to the storeOne offer was made via the Toyo rep to add sipping, but I already have sippingNo talk of me buying more tires, and it really isn't an option as I don't have room or the financesIf those things were needed they should have been stated before I bought replacement tires.I was misled to buy these tires, they are not suitable for my car in all-weatherI gave you the entire bill I paid to buy tires, there are all the extras that were included.And it was jolting to me that the manager was not at all interested in helping me, this is why I called Derek and then Toyo.Sincerely,*** ***

Revdex.com Case ID No*** We regret the customer had a negative experience at the Olympia, Washington Les Schwab tire center We take customer reports seriously and diligently work to immediately address customer concerns. As soon as Les Schwab learned Ms*** was unsatisfied with
the services her received from the Olympia tire center, Les Schwab’s Store Manager, Matt, called Ms*** in an attempt to resolve her concernsTo date, Ms*** has not returned Matt’s calls Les Schwab is committed to providing the best customer service possible and would like to work with Ms*** to resolve her report If Ms*** contacts Matt directly at 360.943.9822, he will attempt to resolve her concerns

Revdex.com Case #*** We regret the Mr*** had a negative experience at the Estacada and Clackamas Les Schwab Tire CentersLes Schwab prides its self on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concernsLes Schwab’s Customer
Service Department contacted Mr*** soon after receiving a copy of this report and worked with him to resolve the concerns raised with your officeLes Schwab believes Mr*** is satisfied with the agreed upon resolutionWe apologize for any inconvenience this may have caused Mr*** and sincerely thank him for his patience

We regret the customer had a negative experience at the Lake Grove Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concernsAccording to Les Schwab’s records, on January 14, 2016, Ms
*** brought her *** ** to the tire center to purchase a new batteryThe technician working with the customer quoted her $for the new batteryMs*** informed the technician she was unable to afford $In an attempt to work with the customer, the store assistant manager, Ken, deducted the charge for labor, bringing the total to $Ms*** agreed to the reduced price and directed Les Schwab to install the new batteryWhen Ms*** swiped her debit card for the sale, the amount available in her account was $Our assistant manager agreed to further reduce the amount of the new battery to accommodate the customer and voided the transaction reflecting the agreed upon price of $However, when the customer swiped her debit card once more, the funds were already being held from the previous (voided) transaction so she could not complete the purchase at that timeAs a further gesture of customer service, our assistant manager allowed the customer to leave the tire center with the new battery and simply requested she return in one week to complete the purchase (when she indicated the funds would likely be available)When the customer failed to return one week later, Les Schwab’s store employees telephoned Ms*** and left messages requesting she return to the tire center to pay for the new battery installed in her vehicleOn February 5, 2016, Ms*** visited the tire center to complete her transactionShe refused to speak to Ken so, with the assistance of the other assistant manager, Les Schwab honored the previously reduced purchase price and completed the transactionFor reasons unknown to Les Schwab store employees, Ms*** telephoned the policeOnce the police arrived, they escorted Ms*** off the propertyLes Schwab strongly disagrees with the allegations in the customer’s report and is unwilling to resolve her concerns for what she requestsWe would like to assure the customer that Les Schwab remains committed to providing the best customer service possible

Revdex.com Case ID ***We regret the customer had a negative experience at the North Bend Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns Soon after filing this report, Mr
*** contacted Les Schwab’s Customer Service Representatives who worked with him to resolve the concerns raised with your office Les Schwab believes Mr*** is satisfied with the agreed upon resolution We apologize for any inconvenience this may have caused Mr*** and sincerely thank him for his patience

Revdex.com Case #***We regret the customer had a negative experience at the Spokane Tire CenterLesSchwab prides itself on superior customer service, takes reports seriously andinvestigates the underlying facts of all customer concerns.According to Les Schwab’s records, Ms*** brought her
Honda Civic (“vehicle”)to the tire center on November 19, for a winter changeover and replacementTPMS sensorThe tire center did not have the proper sensor in stock during that visitso Ms*** left without the replacement sensorShortly after leaving the tire center,Ms*** phoned the store manager and informed him the vehicle’s key fob no longerworked to lock the doors and she felt this was caused by the store employee performingthe tire changeoverAs a gesture of customer service, the store manager offered toreplace the battery in the key fobHowever, Ms*** declined the offer.According to Ms***’s report, she took her vehicle to the Honda Dealership whoinformed her “a second sensor was missing and a tire valve stem put in its place” andthat the actuator had gone out in the key fob.On December 17, 2015, Ms*** contacted Les Schwab’s Liability Department(“Liability”) and filed a claim for the cost of repair of the key fob actuator and the TPMSsensorLiability performed a thorough investigation and discovered Les Schwab’s DeerPark location had replaced the TPMS sensor in October with a EZ sensorthat has a rubber stem attached and does have the appearance of a rubber stem valverather than a TPMS sensor, but was in fact a functional sensorAs such, it appears asthough the Honda dealership replaced one functioning sensor with another (albeitdifferent) functioning sensorAlthough the Honda Dealership found the vehicle’s keyfob actuator had failed, Les Schwab found no evidence supporting the key fob wasdamaged by Les Schwab while performing unrelated services at the Tire Center anddenied Ms***’s claim.Les Schwab apologizes for any inconvenience the customer may have experienced.Based on our investigation, Les Schwab respectfully denies the customer’s allegations.We would like to assure Ms*** that Les Schwab remains committed to providing thebest service possible to its customers

Revdex.com Case ID ***We regret the customer had a negative experience at the Eugene Les Schwab Tire Center Les Schwab prides itself on superior customer service, takes reports seriously and investigates the underlying facts of all customer concerns.According to Les Schwab’s records, on April
25, Mr*** brought his Honda Accord to the tire center to have a flat tire repaired The vehicle had 252,miles on its odometer Les Schwab’s employee immediately noticed the cords showing through the tires and recommended four new tires and an alignmentMr*** declined the alignment, but purchased four new Mastercraft all season tires and directed the technician to install them on his vehicleWhile performing the tire change, the technician noted the inner tie rods had some play and recommended inner tie rods as wellThe technician provided a quote for the alignment and inner tie rodsMr*** requested to open a retail credit account in order to pay for the recommended service Due to the customer’s FICA score, the store was unable to open a credit accountMr*** declined any further work at that time and left the tire center According to the customer’s report, the left side alignment failed and Les Schwab informed the customer’s parents the “ball joint wasn’t safe to drive on” Les Schwab denies Mr***’s allegations Les Schwab would have had no way of knowing whether there was an issue with the ball joint without first replacing the inner tie rods or performing the recommended alignment However, Mr*** declined both the alignment and the replacement of the inner tie rods Les Schwab’s highly trained technicians did not observe any unsafe conditions with the vehicle when it left the tire centerIn fact, it is Les Schwab’s policy to not allow a customer to leave the tire center location in an unsafe vehicle and will pay a towing company to tow the vehicle if the customer is unable to pay for repairsLes Schwab apologizes for any inconvenience the customer may have experienced Although Les Schwab respectfully disagrees with the customer’s allegations, we would like to assure Mr*** that our customer’s safety is of the utmost importance to us and that Les Schwab diligently investigated his concerns and remains committed to providing the best service possible to its customers

Revdex.com Case ID ***We regret the customer had a negative experience at the Elma Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns Les Schwab’s Customer Service Department
contacted Ms*** soon after receiving a copy of this report and worked with her to resolve the concerns raised with your officeLes Schwab believes Ms*** is satisfied with the agreed upon resolution We apologize for any inconvenience this may have caused the customer and sincerely thank her for her patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I
did in fact drop my rims/wheels off and they said they are gonna ship them out and get them fixed so now im just waiting on both my rims and tire from Les Schwab
Regards,
*** ***

While Les Schwab respects and appreciates the Revdex.com's continued efforts to resolve this dispute, it cannot provide a refund for new tires still installed on the customer's vehicle. For any resolution to be considered, the subject product will need to be returned to Les Schwab. Les Schwab has made several reasonable and good faith efforts to resolve the customer's concerns and has diligently engaged in the Revdex.com's dispute resolution processLes Schwab has no further information to provide the customer or the Revdex.com with respect tot this matter

Revdex.com Case ID ***We regret the customer had a negative experience at the Carson City, Nevada Les Schwab tire center We take customer reports seriously and diligently work to immediately address customer concerns.According to Les Schwab’s records, the customer brought his Range Rover
(“vehicle”) to the tire center on June 17, and requested a suspension check The technician performing the complimentary service noted the front lower control arm behind the steering knuckle had bushings that displayed excessive movement The technician recommended replacing the bushings and performing an alignment check The customer left the tire center without any work performed.On July 12, 2017, Mr*** brought his vehicle back to the tire center and requested the control arm bushing be replaced and an alignment performed After the work was performed, Les Schwab’s alignment technician was unable to get the vehicle’s gear in drive or reverseThe vehicle’s message board read “transfer box error” Les Schwab’s employees telephoned the local Land Rover dealership and were informed a low voltage on the battery could be the causeThe technician performed a battery check twice, once showing no charging system output, the other showing full charging outputThe technician disconnected the battery to reset it When he reconnected the cable, the system showed a drawThe technician phoned the customer to inform him of his findings, the customer confirmed he had to jump start the vehicle “every other couple days” (see attached invoice dated July 12, 2017)Les Schwab’s technician recommended the customer tow the vehicle to the dealership for further diagnostics Contrary to the customer’s report, at no time did a Les Schwab employee install or replace a fuse in the vehicleAlthough Les Schwab disagrees with the customer’s allegations and are unwilling to resolve his concerns for what he asks, we would like to assure Mr*** that Les Schwab diligently investigated his concerns and remains committed to providing the best service possible to its customers. ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com Case ID No***Les Schwab is committed to providing the best customer service possible and wouldlike to work with Mr*** to resolve his reportIf Mr*** contacts our StoreManager, Mike M*** at 503.585.7545, he will attempt to resolve his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAfter calling I was given an appointment and Jack took the time to examine both the front and back ends of my vehicleIt was determined that there is nothing that can be done for it at this timeWe did not however receive any type of apologies for the behavior that was exhibitedNeither from the company or the managerI do hope that this never occurs to anyone againSincerely, *** ***

Revdex.com Case ID *** We regret the customer had a negative experience at the Sandpoint Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concernsSoon after learning the customer was
unsatisfied with the services received at Les Schwab, our Store Manager worked diligently to resolve the concerns raised with your officeLes Schwab believes Mr*** is satisfied with the agreed upon resolutionWe apologize for any inconvenience this may have cause the customer and sincerely thank him for his patience

Les Schwab does not have any record of receiving the first notice regarding Mr***’sreportIf we had received any notice of this report, Les Schwab would have respondedin a timely mannerLes Schwab values its role with the Revdex.com andappreciates having the opportunity to resolve
consumer concernsAs a business thatputs the customer’s needs first, we are committed to responding promptly to customerreports filed with the Revdex.com.According to Les Schwab’s records, Mr*** brought his Ford Mustang(“vehicle”) to the tire center on May 28, for a flat repairThe technicianimmediately notice the right front tire was completely bald and informed Mr*** thatfor safety reasons, Les Schwab was unable to service the tireThe technicianattempted to work with the customer and offered to give Mr*** credit for a similartireThe customer refused the offer and left the tire center without any further work.Les Schwab apologizes for any inconvenience the customer may have experienced.Although Les Schwab disagrees with the customer’s allegations and are unwilling toresolve his concerns for what he asks, we would like to assure Mr*** that LesSchwab diligently investigated his concerns, worked in good faith to resolve hisconcerns in a fair manner, and remains committed to providing the best service possibleto its customers

Revdex.com ReviewWe regret the customer had a negative experience at the Lebanon Les Schwab TireCenterLes Schwab prides itself on superior customer service, takes reviews veryseriously, and investigates the underlying facts of all customer concerns.Les Schwab’s Customer Service Department contacted Mr
*** soon afterreceiving a copy of this report and worked with him to resolve the concerns raised withyour officeLes Schwab believes Mr*** is satisfied with the agreed uponresolutionWe apologize for any inconvenience this may have caused the customerand sincerely thank him for his patience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com Case ID ***We regret the customer had a negative experience at the Covington Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns Les Schwab is committed to
providing the best customer service possible and would like to work with Mr*** to resolve his concerns If Mr*** contacts the store manager, Ken, directly at *** he will attempt to resolve his concerns