LEADERS

Review: I called this company and set up an account, which included providing my account number and routing number. They were to send me a device to receive credit card payments and use my account information to deposit the amounts I charged. This amount would vary only by the percentage they took out as a service fee. This was not the case. I realized I did not need their device any longer and called them to let them know I did not need their services. Three weeks later, unauthorized, they took $32.95 from my account. Another month after that they took another $32.95, unauthorized, out of my account. Another month went by and they took $161.95, unauthorized, out of my account. At this point I asked my bank to put a stop payment for this ACH company. Three weeks after my stop payment, I received another withdrawl notification in the amount of $350, again unauthorized and from Leaders. This has been more than a headache and was at no point agreed to in the terms of my service, which was canceled mind you, with this company.Desired Settlement: I demand the transactions, totaling $577.85 be refunded immediately.

Business

Response:

LEADERShas been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed Agreement. The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”,clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signed. These documents also include the Rates,Fees, Terms and Conditions for their Merchant Account. The contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchant. All rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigning. If for some reason the sales representative failed to go over any feesthe merchant will be charged, the contracts detail the fees so the merchant canclearly see them before signing. This merchant’s signed agreement acknowledgesthey read the agreement and agreed to all rates and fees. As a good faithgesture, LEADERS will refund the $129 annual PCI fee. This refund should takeapproximately 3-5 business days to process. LEADERS wishes the merchant goodluck and considers this complaint resolved and closed.

Business

Response:

In order to better respond to the merchant’s rebuttal to our initial response, Leaders has performed additional research. Leaders listened to the initial call with the merchant who identified herself as ValerieBurns. Our account executive reviewed various rates and fees that would be associated with the merchant account the merchant wanted to open with us. The account executive answered any and all questions themerchant had prior to sending the merchant an online application. The merchant provided Leaders with all the information needed about the business and the owner of the business that is needed to create the merchant application and open an account with us.. Once the application was created, the merchant was emailed an encrypted link to the application, and then for security reasons, the account executive then provided the merchant a 4 digit PIN code that is specific to the encrypted link so that only the merchant could access the application and complete it. At that point, the account executive gave her direction on how to sign, complete and submit the application. During this call the account executive also spoke to her specifically about paragraphs that authorized debits and credits from her bank account that she needed to agree to and ended the call. The application was then submitted a few hours later, which shows that the merchant had time to read the entire agreement, and either sign it or call back to ask questions or gather more info. We have a record of the merchant’s IP address (associated with the Verizon IP network located in Georgia). Unfortunately there are no additional refunds we can provide to this merchant based on the facts at hand. We apologize if the merchant is not satisfied, but we are simply following the terms of the agreement the merchant signed. We wish the merchant well and success in all future endeavors.

Consumer

Response:

Review: 10694600

I am rejecting this response because:

This is simply false. I will not do business with those who think this is proper.

Regards,

V[redacted]

Review: I canceled my services through them because of a lot of hidden fees. Now they have took my mom to collections for those fees. When I was speaking to them about it, a supervisor said that is the cost of doing business. That is not right in any way.Desired Settlement: I want them to stop the collection and never contact us again for anything. We shouldn't owe them anything.

Business

Response:

LEADERS regrets the merchant felt a need to contact the Revdex.com to resolve the issues he was having with our company. After careful review of the account records it has been determined that all fees billed to the merchant are correct and within the merchants signed contract. Per the signed contract the merchant must sign a letter stating they want the account closed to close an account. LEADERS has never received any signed requests from the merchant. Since the monthly fees LEADERS has billed the merchant have rejected from their bank and not been paid the amount owed for November and December have been forwarded to our collections department and the account was closed by LEADERS due to default of payment. It has been noted that the merchant has never used the account and so therefore as a good faith gesture LEADERS will have the collection balance waived. It can take up to 14 business days for a collection balance to clear out so the merchant may still receive items from our collection department in the interim. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Review: Despite asking the sales rep repeatedly if there would be any additional charges and being told no, each monthly report I've gotten from "Leaders" shows additional charges.MIN Discount $22.25MIN Discount $19.53MIN discount $16.95Additional fee $40.00Additional fee $129.00then the other fees for 4 months"Customer service" $5 $20 IAccess $2.95 $11.80regulatory fee $4.95 $19.80Desired Settlement: So in four months, Leaders has ripped me off for $279.33 in addition to the "legitimate" fees they've taken from my account. Please reimburse me immediately and require this company to accurately disclose their fees to other potential clients.

Business

Response:

LEADERS is one of the industry leaders in merchant services. . After listening to the merchant’s phone calls with her representative LEADERS is confused as to why the merchant was not aware she was going to be billed the customer service fee and the iAccess fee. The Representative went over the application with the merchant and these fees with the merchant. The merchant was told she would pay $7.95 a month which was the customer service fee ($5.00) and the iAccess fee ($2.95). The merchant asked to have her statements online so the $2.95 for that fee applied. The representative told her she had a $25 monthly minimum but with the processing she said she was going to do it should not have been a problem to meet that amount. The merchant did not get billed a monthly minimum in April because she did enough processing to avoid it. LEADERS has done everything possible to help this merchant understand and even reduce the fees she has been billed. Regarding the PCI compliance, the merchant’s representative advised her she would not have to pay her PCI compliance fee again this year if she had already paid it with another processor so LEADERS has already processed a refund for the $129 PCI compliance fee and the $40 non-PCI-compliance fee. LEADERS has also agreed to remove the $2.95 iAccess fee the merchant was paying for access to her online statements and processing. We have also agreed to drop her processing rate by 5 basis points to help retain her as a merchant.. As a good faith gesture LEADERS had lowered the merchant’s monthly minimum to $15 and we will refund the monthly minimum for Jan, Feb and March totaling $58.73. LEADERS wishes this merchant much success and considers this complaint closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9546435, and find that this resolution will be satisfactory to me as soon as the money is credited to my account.

The explanation of billing a monthly minium of $25 was that I would run thru at least $25 -- not that Leaders' percentage take would be at least $25.

Now the processing gadget is not working. A customer service person just said she'd send me a new one.

Regards,

Jen Warner

We are so pleased with our credit card machine that we purchased from you back in the spring. It has worked out so well and is so simple to operate that all of our volunteers have nothing but good things to say about it!

Review: When I hired this company I asked if there was any yearly or monthly fees they said no. I asked if there was a minimum amount I use there product they said no. They added all kinds of hidden fees that they said there wasn't any. I canceled my account and they said I can't until next month so they are going to try and charge me another unknown fee. They forged my signature on a statement saying there was a monthly and yearly fee. I would of never signed anything when so many companys are without these fees. I looked on line and I saw many many complaints about the same thing. They are crooks and they should be stopped. Sorry about that. Any idea what I should do. They already deducted almost $200 from my bank in 2 months when I only used there machine twice.ThanksDesired Settlement: I would like the yearly fee which was never agreed on to be placed back into my account. They can keep the other money I just want to clear this up. They should be ashamed of themselves.

Business

Response:

As a leader in the merchant services industry, Leaders Merchant Services, LLC, endeavors to provide superior merchant processing services to all of our merchants. In our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed Agreement. The Agreement, formed by the 4-page Merchant Application, the Intake Form and Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signed. To ensure full disclosure during the application process, LEADERS created an Online Application. During this Online Application process, on their computer screen, the merchant can clearly and easily see each and every rate and fee as well as the complete terms and conditions applicable to the Merchant Account they will be opening with us. In addition, once the merchant completes the Online Application, they are sent a link via the same e-mail address the application is sent to that will allow them to print a hard copy of the documents they signed. These documents also include the Rates, Fees, Terms and Conditions for their Merchant Account. LEADERS has all merchants sign an application so there is no confusion about what they are going to be billed. If the application does not reflect what the representative discussed with the merchant then the merchant should not sign the contract. All fees billed to the merchant were in the signed application including the $350 Early Termination Fee to be billed to the merchant for closing the merchant account prior to the end of the 3 year term stated in the contract. The Early Termination Fee is referred to in 2 different sections of the agreement. Reference to the ETF can be found on Page 2 and the full disclosure can be found on page 3 of the contract. It is clear from this complaint that the merchant did not read or understand the agreement that was signed. Although the merchant is completely responsible for the $350 ETF, as a good faith gesture LEADERS will refund the $350 ETF that was billed to the merchant for closing his account prior to his contract being complete. The merchant should see the refund in 7-14 business days. LEADERS considers this complaint resolved and closed.

Consumer

Response:

Review: 9660531

I am rejecting this response because:

The thing that really gets me about leaders is that I never seen a one year contract and now they are saying they sent me a 3 year contract. I would of never signed anything with all these fees. We are a very small company and I would never make enough money to stay in business just to pay them. This is as unbelievable as it can be. I wish I could get in touch with the person who signed me up, he seemed like a nice guy like he was trying to help a small business get started. This is just awful.

Regards,

Business

Response:

Unfortunately there are no recorded calls between the merchant and the sales representative. The contract the merchant signed contained all the fees LEADERS has billed the merchant. A contract was filled out by the sales representative and signed via electronic signature by the merchant. A link to download a copy of the contract was sent to the same e-mail address that the contract was sent to for signature. If the fees did not match what the sales representative and merchant agreed upon the merchant should not have signed the contract. Per the contract LEADERS annual PCI compliance fee is $129.00. We do not have an annual fee of $173. As a final good faith gesture LEADERS will refund the $129.00 PCI compliance fee, the $7.95 regulatory fee, the $5.00 customer service fee, and the $18.05 monthly minimum the merchant was billed in his July month end fees. The remaining portion of the $173.14 billed to the merchant was for his processing. The total refund will be $160.00 and the merchant should expect to receive a refund check mailed to his business address within 7-10 business days. LEADERS considers this complaint resolved and closed.

Review: My problem started on day one when the swiper never worked! I was told my phone was compatible with there swiper well it wasn't. For that I was now charged 5.57% per transaction because I had to type it in and not swipe it, not my fault. I was promised a .49% debit/check card fee and CC fee @ 1.58%.Was told my $10 monthly fee was waived and the security fraud fee of $5 a month waived - lied. Was told there was NO CONTRACT but to my surprise there was. I received this contract 1 1/2 months after I closed my account with them. My signature was placed in places and on papers I NEVER SAW BEFORE!! I signed to have them debit my account did not sign a 3 year contract!! I complained with them from Day one and was placed from person to person b/c my equipment did not work; then it decided to debit a few of my costumers 3 times; also it decided to credit costumers instead of sales! Most of the time the payware system did not work I had to constantly call them and resync my system and sometimes this did not work. I lost many sales because of this. I have called them at least monthly sometimes 3-4 times a month regarding the problems. I tried to even resolve this at the end before coming here to no avail. I had merchant services for 5 yrs prior to Leaders with not one problem and walked into a nightmare b/c I wanted a phone app thought that would be easy. NOT. They lie, steal cheat and I am so disappointed I took specific detailed notes of what I was promised and they lied.Desired Settlement: Leaders to admit there sales person Ryan misrepresented the company and lied. I would like to be reimbursed my money back that I am due - $421.64.

Business

Response:

LEADERS, The Merchant Services Company strives to provide superior credit card processing to all our merchants. To receive a complaint such as this is rare but we want to work with this merchant to resolve all issues as quickly and efficiently as possible. The merchant states that she was lied to and did not receive a contract until after she closed her account. LEADERS electronic application system ensures the merchant receives a link to download and print a copy of their contract as soon as they sign and submit the application to the same e-mail the application was sent to. Her electronic signature is placed on the application according to where she approved a signature. When the merchant requested a copy of her application an additional one was provided to her. LEADERS set the merchant up with an account that utilized PayWare software through her mobile phone. The type of phone the merchant has is compatible with the software, but for some reason her particular phone had several issues using the software and swiper provided. The merchant was not billed a monthly fee of $10 or a security fraud fee of $5 by LEADERS. LEADERS security fee is $7.95 and is on the signed merchant contract. As a good faith gesture, LEADERS will refund the merchant the $350 Early Termination Fee she was billed for closing her account prior to the end of her contract and the monthly fees of $7.95 the merchant was billed for her security fee. Total refund to the merchant will be $389.75 and will be received by the merchant in 2 separate refunds within 7-10 business days. LEADERS wishes the merchant much success with her business and considers this complaint resolved and closed.

Review: I have a contract excecuted March 25, 2014 with Leaders Merchant Services stating the $7.95 Regulatory Fee is waived and that the monthly fee is $0.00. [redacted] is my Key account Executive and he drafted my contract. He represented and promised me the Regulatory fee and the monthly minimum to be $0.00. I received an October 2014 statement charging me a monthly minimum discount fee of $21.69 and a Regulatory Fee of $7.95. A customer service representative named Lisa told me that their policy changed and that the fees have gone up. Lisa told me that the contract stated that Leaders could raise the fees. However, after extensively reading every line of the agreement that I signed, There is no clause for my monthly minimum fee or regulatory fee to increase. Leaders customer care stated that I have to pay the additional regulatory and monthly minimum fees totaling $29.64 for the month of October 2014. They refused to credit me back. I have a signed agreement stating that these regulatory fees and monthly minimum fees are to be $0.00 and there is no statement in the agreement for these fees to be incurred on my behalf. This contract is legally binding for 3 years to avoid a termination fee of $300-$250.Desired Settlement: I would like a refund for the amount of $29.64 for the minimum monthly fee and the regulatory fee. I would like for Leaders to honor the contract that I signed. Kenny Thompson represented and promised me $0.00 monthly minimum and $0.00 regulatory fee. If Leaders cannot honor the contract, I would like to terminate my merchant account with Leaders for a $0.00 early termination fee. Leaders has altered/modified their policies that do not reflect what was promised to me by Kenny Thompson of Leader.

Business

Response:

Leaders Merchant Services, LLC, diligently endeavors to provide superior merchant processing services founded on outstanding business relationships with its merchants; we are therefore, very disappointed to have received a complaint of this nature. In our efforts to resolve the issues the merchant has had with our company, LEADERS has thoroughly reviewed our Merchant Service records and the merchant’s signed Agreement. The Agreement is formed by the 4-page Merchant Application and the Merchant Services' “Program Guide”. LEADERS notified the merchant of all fee and processing cost increases at least 30 days in advance via the merchant’s August processing statement. Pursuant to sections 17.5 and 22.3 of the Merchant Service’ “Program Guide” LEADERS may adjust processing rates or fees provided that the merchant is provided 30 days notice. The merchant signed and accepted the Agreement in March 2014, in doing so, the merchant acknowledged that they read, reviewed and agreed to the terms of Agreement now being disputed in this complaint. Per the Merchant Services’ “Program Guide”, the merchant has 30 days to dispute or close their account upon receiving notice of a rate or fee increase. Since the merchant did not send in a written notice of intent to close the account, the LEADERS rate and fee increase went into effect for the merchant’s October Processing. Due to the increase in costs to maintain a merchant account for the merchant, LEADERS can no longer maintain an account without the monthly minimum and the regulatory fee the merchant is now being billed. As a good faith gesture LEADERS will close the merchant’s account and will waive the Early Termination Fee the merchant would normally be responsible for when closing an account prior to the end of their contract with LEADERS. LEADERS would like to wish the merchant much success in their business and future endeavors and considers this complaint resolved and closed.

Business

Response:

LEADERS would like to apologize to the merchant for the misinformation given about the notification that was sent to her about the rate and fee increase via her monthly statement. In an effort to go green we did stop sending statements to our merchant who had no fees and no processing, therefore we discovered via this complaint that these merchant’s did not receive the merchant statement advising them of the rate and fee increase. LEADERS is working diligently to ensure all other merchants were notified and to rectify the situation if they were not. LEADERS will refund the $21.60 monthly min and the $7.95 regulatory fee that was billed to the merchant. Once again we apologize and wish the merchant much success in her business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10306038, and find that this resolution is satisfactory to me.

Regards,

Review: I signed up with this company based on their rating with the Revdex.com and a "top 10" referral.They state on their website that they will beat your current processor or give you $500. My current processor is PayPal, and although PayPal's per-swipe fees are high, they have no other fees at all. Leaders has lower per-swipe fees, but has "a small monthly fee." The salesman that I talked to did not mention any other fees that might make them less competitive, and he even put a mark on my contract that I would not be subject to any early termination fees, because I had mentioned I was concerned about such things.Leaders Merchant Services sent me 2 mobile card swipe readers, neither of which worked with my phone. My PayPal card swipe works fine with my phone, for what it's worth. I have been unable to process credit cards as intended ever since I signed up with Leaders, several months ago.Leaders has been charging me minimum activity account fees, a whopping $129 end of year PCI fee, and now a $40 PCI compliance fee, on top of the monthly minimum fee. And these fees aren't even clearly explained in the monthly statement. You have to already know to expect them, or contact them to have them explained. So far, I've been charged over $290 for a service I can't even use! They are far from saving me money over my previous card processor.I called them and complained about these fees, asking if they could give a refund or anything. They said they'd send me a copy of the contract where these fees are disclosed. I mentioned that the salesman never told me about these fees, and the only reason I signed up was because the salesman seemed to believe they could indeed save me money over PayPal. They offered to set me up with a mobile processing terminal that would be separate from my cell phone, or close my account, but they refused to do anything about all the fees they've been charging me.Desired Settlement: Ideally, I think they owe me the $500 that their website promises, for failing to save me money over my current processor. If they don't pay what their advertising promises, it could be considered a form of false advertising or even fraud.Alternatively, I would like all fees refunded promptly. To date, they have withdrawn from my bank account $25+$32.95+$161.95+$72.95 = $292.85.They should probably also lose some points in their Revdex.com rating for their practices. Yelp.com gives them 1 star.

Business

Response:

LEADERS strives to provide the highest quality merchant services in the country. We regret that a merchant has had to complain to the Revdex.com to get the assistance needed and strive to make sure this does not happen in the future. LEADERS has carefully reviewed the complaint and the merchant’s records and all fees charged to the merchant were listed in the simple 4 page contract he signed. To address the “$500 guarantee”, this guarantee applies to new merchants applying to LEADERS for merchant services. LEADERS encourages the merchant to take a look at the terms and conditions found on our website, which state…The guarantee payment of $500 is payable only if LEADERS’ analysis shows no projected savings when compared to the merchant’s current rate structure and processing profile…etc. This merchant did not provide LEADERS with information on his two most recent processing months, therefore LEADERS was unable to perform an analysis before he started processing with LEADERS. LEADERS is not liable to this merchant for the $500 Guarantee per our terms and conditions. The merchant has not processed any transactions with LEADERS so therefore as a good faith gesture LEADERS will refund all month end fees the merchant has been billed for a total refund of $292.85. If the merchant does not want to be billed any further fees he will need to fax a signed closure request to our customer service department at 1-800-878-6949. LEADERS wishes the merchant much success in his business and considers this complaint resolved and closed.

Consumer

Response:

Leaders sent me a private e-mail stating they were going to refund only 3 of the $292.85 total in fees, which would have been $40 short of full. I was waiting to see if the refund posted to my account, and when I checked today, I saw that they refunded most of it yesterday and the remaining $40 of it today.

I'm still unhappy with this business and all the time and anguish I invested in dealing with them. I feel that their advertising is misleading, their A+ rating has been artificially inflated, and they were not honoring their verbal agreements. I can go into more specifics and provide more evidence of those statements if requested, but for now, I'll let it go. Ideally, I'd like to see them change their pattern of behavior so that they aren't exploiting other consumers like me in the same way in the future. But short of convincing the Revdex.com to lower their rating, or convincing them to lose money on the $500 guarantee, I don't see any reason why this experience would encourage them to make any changes.

Regards,

Review: This company has numerous hidden fees that they do not disclose to you when you are signing up for a new account, such as the cancellation fee if one does not continue with the 3-year contract commitment. They also did not disclose to me any fees associated with inactivity for a given month. I still have not seen a hard copy of my contract, so I can't even refer to it if I wanted to. There is also NO access to it on their website. So, Leaders is the only party in posession of the so-called agreement that is "signed." I do not have any disclosure of fees, so I never saw anything with regard to the fees listed above. The new account manager only told me of one fee where I would have to pay for customer service every month, which was $5. There is no place on any of their listed websites where I can find the fees information. It is a misleading and deceitful buiness practice.Desired Settlement: I would like to be allowed out of this agreement without penalty. I was never informed of any of their hidden fees (contract cancellation, annual fee, or inactivity fee).

Business

Response:

LEADERS strives to provide the highest quality merchant services in the country. We regret that a merchant has had to complain to the Revdex.com to get the assistance needed and strive to make sure this does not happen in the future. LEADERS has carefully reviewed the complaint and the merchant’s records and all fees charged to the merchant were in the simple 4 page contract she signed. A copy of the signed application has already been sent to the merchant but we will e-mail the merchant a second copy as well. The merchant was sent a link to download a copy of her application as soon as it was submitted to the same e-mail the application was sent to, so she has always had access to her contract. As a good faith gesture and an effort to resolve this complaint LEADERS will close the merchants account and waive the $350.00. LEADERS wishes the merchant much success in her business and considers this complaint resolved and closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9862158, and find that this resolution is satisfactory to me. I would, however, like you to note that Leaders has never sent me a copy of the application (not a contract as I understood it) - neither when I signed up nor when I requested it via email on January 3rd.

Regards,

Review: To whom it may concern:I called merchant service to use their services. I'm starting out a VERY small business and needed to have access to using customer's credit cards w their purchases of my items. I was currently using square and really enjoyed and appreciated their business w me, however I switched my phone over to a windows phone and square was not compatible with the windows program. Instead of purchasing a new phone I searched the web. I called Merchant services talked w a representative about their services. I have a reading disability in which my eyes don't track words while I read making it difficult if not impossible for me to obtain all the information needed to understand what it is that I'm reading about... the reason I'm mentioning this is, is because the representative went over the contract for and with me after I decided their services sounded comparable and appealing to my new business. As the representative was reading to me what the contract stated, I agreed to what information he told me and than signed the contract. I was shocked when my checking account was charged 30.70 by merchant services when I haven't used their services for a month and a 1/2. I stopped using their services is because the scanning was very inaccurate and inconvenient, enough to purchase an iphone and switch back to square. I tried contacting merchant services several times to ask them about issues I was having and the phone continually disconnected, I tried this for two weeks before I was able to finally talk to an agent. After letting her know what my questions were, she forwarded me to management. After inquiring as to why my checking account was being charged 30.70 he stated there was a 24.95 minimum charge along w the 7.95 monthly charge. I was only told of the 7.95 charge a month. When I asked to cancel my services he stated there was a 350.00 charge! NEVER was this mentioned to me, I would not have agreed to this contract w this information. I feel deceived. Please help!Desired Settlement: I would like to be refunded the 24.95 that was taken out of my checking this month and I would simply like to move on to using square.I would like the contract to be unbound as due to the circumstances of being misinformed, and would like the 350.00 fee to be waived w/o an future actions.Thank you so much for your time and consideration,Pam Petersen971 388 0694

Business

Response:

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchants complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is what governs our relationship with the merchant. The $25 monthly minimum the merchant feels she should not be paying was in the signed contract. LEADERS has all merchants sign a contract so that they know exactly what they will be billed for the services we provide. The contract governs our relationship with the merchant. As for the merchant not being able to see the contract to know what she was signing, LEADERS cannot take responsibility for that, the merchant is responsible for anything she signs regardless of disabilities. As a good faith gesture LEADERS will refund the $25 billed in the 9/2014 month end statement and the $24.20 billed in the 8/2014 month end statement for a total refund of $49.80. The merchant should expect her refund in 5-7 business days. As a final good faith gesture LEADERS will waive the $350 ETF and close the merchants account per the request of this complaint. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Review: My salesman [redacted]. assured me changing our max transaction limit would be simple and just provide him with a guess. I took his word for it and I really wish I hadn't. There's actually a lengthy process to get approved for a higher volume. Turns out we didn't qualify to run more than 15k per month. When we exceed this they held ALL funds, Over 150k. When we told them we would no longer be needing their services they told us our funds would be release some time in the next 6 months. We got our first statement and there were a ton of hidden fees. I have also yet to hear back about a refund for the 47 card readers we no longer need.I called and spoke with an Anthony at some point. When I asked him to explain why my funds had been withheld he responded "I believe this has already been explained to you." I replied "explain it again." He then told me I should calm down. I asked to be transferred to a supervisor and he refused saying he could answer my question. When I let him know I didn't want to deal with him anymore and he could transfer me to someone else he told me no a second time. By this time I had begun to raise my voice and told him I wouldn't not be speaking with him and he had a lot of nerve telling me I had to. He finally asked me to hold for a supervisor and transferred me to HIS voicemail. I had to call back on another occasion to speak with [redacted]'s supervisor, to express my irritation with being lied to. It took three attempts to even reach the supervisor and I was told she was on the other line. I said I'd hold. [redacted] came back on the line and said [redacted] was going to be on the phone awhile and I could talk to [redacted] kept prodding me, even though I told her I would like to talk to [redacted]. Finally, she replied "Fine. I'll just have her call you." Before I could hang up [redacted] said "oh wow, what a bi---." and disconnected. They have over 150k in my company's funds that would make any one a b----! The supervisor, [redacted], never called back. The service has now been cancelled, but Julie is now holding $175,000. She released 45k to us and said the rest would be released over the next few months. The following month she only released 10k and when we asked why she said she didnt have to explain herself. Apparently, in the world of Leaders Merchant Services Julie is some sort of God and answers to no supervisor and can do whatever she would like without explanation. All emails and messages for support have been ignored. Please run screaming in the other direction if you are thinking about doing business with these guys. The customer service is poor and they hold funds for no apparent reason. Horrible, horrible company and I cant believe anyone would function this way.Desired Settlement: I'd like our funds released or at the very least I'd like to know when they will be released in full. I'd like a full refund for the worthless card readers we acquired. I'd also like to be contacted by [redacted]'s, [redacted]'s, AND [redacted]'s supervisors because I believe an apology is owed. You failed to provide the service I was offered then I was treated poorly. Your company has failed to produce anything that was promised. Unbelievable and unacceptable.

Business

Response:

Since 2000, Leaders Merchant Services, LLC, has upheld one of the largest Chargeback and Fraud departments in the industry. While LEADERS can appreciate all of the merchant’s frustrations, our Risk Management department has followed Industry-wide standards and protocol by holding and validating the merchants monies and transactions in order to protect against the threat of high risk transactions and fraudulent activity. In our efforts to resolve the issues stated in this complaint, LEADERS has thoroughly reviewed our copy of the merchant’s signed Agreement (formed by the 4-page Merchant Application, and the Merchant Services’ “Program Guide”). LEADERS would like to refer the merchant to the Merchant Services’ “Program Guide”, page 20, section 12 “Association Compliance”: ‘MasterCard, Visa and Discover have established guidelines, merchant monitoring programs and reports to track merchant activity such as, but not limited to excessive Credits and Chargebacks, and increased deposit activity. In the event you exceed the guidelines or submit suspicious Transactions as identified by an Association or any related program or reports, you may be subject to: (i) operating procedure requirement modifications; (ii) incremental Chargebacks and/or fees; (iii) settlement delay or withholding; (iv) termination of your Agreement; or (v) audit and imposition of fines.’ It is the merchant’s responsibility to know and to understand the terms of the signed Agreement prior to processing credit cards. It is also the merchant’s responsibility to abide by these terms in order for the terms of our business relationship to be advantageous. LEADERS risk department flagged and held the merchants funds due to the fact his account was approved for an average monthly volume of $15,000 and in the merchants first month of processing the merchant processed approximately $36,000. LEADERS immediately started holding the merchants' funds to validate the charges. The merchant continued processing transactions even after they knew LEADERS was holding their funds due to exceeding their limits. Within the second month of processing the merchant processed approximately $86,000 in credit cards. There was never $175,000 processed or held. The merchant states he was told it was easy to get a limit increase and generally it is as long as your financial background supports it. Most merchants do not underestimate their processing by 90%. The merchant requested an increase to $150,000 in average monthly volume. Due to the merchant's lack of financial backing LEADERS was unable to increase the merchants' processing limit to the desired amount. LEADERS has verified some of the merchants transactions and has already released a majority of the merchants funds. The merchant was advised LEADERS will continue to hold a reserve to cover any chargebacks or unforeseen issues with the level of processing the merchant did for six months. As a courtesy to the merchant LEADERS released $40,000 on 5/14, then we released $10,000 on 6/17 and $14,767.97 on 7/15. At this point LEADERS is only holding $50,000 of the merchants funds not $175,000 as the merchant states in his complaint. As the merchant has been advised LEADERS will continue to review the merchants' account every 30-60 days to release more funds until all funds are released. All funds should be released by the end of November. LEADERS would like to apologize to the merchant for the responses he may have received from our customer service representatives, it is our intention to give the highest quality customer service to every merchant and we are disheartened when we hear we have failed in that endeavor. All fees billed to the merchant for the processing of credit cards were in the signed merchant agreement, so all fees billed to the merchant are valid. The card readers the merchant purchased are non-refundable. The merchant may choose to use the card readers with any processor he chooses to business with in the future. LEADERS wishes the merchant well with his business and considers this matter resolved and closed.

Consumer

Response:

Review: 10133625

I am rejecting this response because:

You have been absolutely misinformed if you think we continued to process cards after we knew why you were holding funds. Your communication was bare bones. I left countless messages and my rep gave me the "I'll get this taken care of in no time" speech. We started out with ONE card reader, hence the reason the requested limit was so low. Remember when I said that David said "oh just guess its not a big deal." When I purchased 70+ additional card readers that is when I should of been informed by my rep that we would need to take steps to increase the limit, not AFTER. We offered to provide financials backing the transactions and even discussed a bond at one point but were stonewalled by your "customer service reps." Releasing 45k and then releasing 10k is not a courtesy it is a nuisance and no one can provide a reason for the decrease in funds made available. Calling your customers names is never acceptable. Your "managers" never returned calls and there were many trying to resolve this. Holding our funds could of been a much more pleasant experience if your staff wasn't so unfriendly. If they are paid based on the services they provide I'm not sure how they afford to eat. Again, no phone calls returned and your response was no apology. It again was the bare minimum. Had I not complained to an outside source I would of never received a response and I will state again I left countless messages. Also, quit referring to the company as a HE, you have dealt with three of us and only one of them has been a man. Clearly, paying attention to details is not this companies strong suit.

Regards,

Review: Our company signed up with Leaders to accept Credit Cards last year. We were told at the time of signing up that there was no obligation & no hidden fees. After only a few short months of service we noticed that this company was charging significantly more for card processing than any company we had used in the past. We contacted our sales rep Jake Downes & told him we were very unhappy with the fees & wanted to cancel. We again asked if there was any contract or if we would get a cancellation fee & he assured us there was not. He said we just had to fill out the cancellation form & send it in as well as send back the equipment. We followed those instructions to a T & this company refuses to accept our cancellation & continues to charge us $45 a month every month. I have called numerous times always to be told no one can help me right then but that I will get a call back. I have never received a call back! I have mailed the form, faxed the form multiple times, as well as put a copy in the box with the equipment I sent back. Now they are telling me we are under a 3 year contract & can't cancel without paying a huge fee despite us being told REPEATEDLY that there was no obligation. The customer service has been absolutely horrible & we have been trying to get this resolved for months as they continue to take our money. We have gotten to the point of wanting to file a lawsuit for all the lost time & for the false claims this company made. I wish I had read the reviews for this company before signing up, there are literally hundreds of online reviews from people going through the same thing. I don't know how they are staying in business with the shady business practices they use.Desired Settlement: I want my contract cancelled. I would also like my $45 a month back that I have been charged since February but most important is to get my contract cancelled!

Business

Response:

Leaders Merchant Services, LLC, endeavors to provide superior merchant processing services. LEADERS would like to apologize to the merchant if his calls were not returned as that is not acceptable in our business. In our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed Agreement. The signed Agreement clearly indicates that the merchant has, in fact, been billed correctly according to the documents they signed. A copy of the signed agreement was e-mailed to the merchant on 6/18/2014. The merchant was not billed any fees that were not agreed to when he signed his contract, so therefore is not due any refunds. The merchant was reminded each month via his statement message that he needed to become PCI compliant or would be billed a non-compliance fee of $40. The merchant never took the survey or attempted to become compliant so therefore was billed each month the $40 fee. Although LEADERS has yet to receive any signed closure requests from the merchant via fax, mail, e-mail or with this returned equipment (which we did receive), LEADERS will consider this complaint a signed request from the merchant and close the merchant account. As a good faith gesture LEADERS will waive the $350 ETF Fee so the merchant account will be closed within 5-7 business days with no penalty. LEADERS wishes the merchant much success and considers this complaint resolved and closed

Business

Response:

All LEADERS merchants receive a welcome packet via mail when they open their account with us. In the welcome packet PCI compliance is explained to the merchant. It is also explained that all merchants must take a PCI compliance survey within the first 3 months of their account being open and annually thereafter to ensure they are processing their credit cards within industry guidelines to prevent fraud and abuse. The merchant is correct, LEADERS did not e-mail any reminders to take the PCI compliance survey it was on their statement message every month that was mailed to them not e-mailed. LEADERS places the statement message on every statement in case the merchant does not read their welcome package. The statement message reads “ [redacted]IMPORTANT PCI AND IRS/TIN REMINDERS[redacted] AS A REMINDER MERCHANTS ARE REQUIRED TO ADHERE TO PAYMENT CARD INDUSTRY (PCI) DATA SECURITY COMPLIANCE AS A CONDITION OF THEIR MERCHANT AGREEMENT. IT IS CRUICIAL THAT MERCHANTS COMPLETE THE PCI SELF ASSESSMENT QUESTIONAIRE (SAQ) ANNUALLY, OR AS OTHERWISE REQUIRED AND IF NECESSARY UNDERGO SCANNING SERVICES ON A QUARTERLY BASIS. MERCHANTS MUST UPHOLD THEIR PCI COMPLIANT STATUS AT ALL TIMES TO AVOID NON-COMPLIANCE FEES AND OTHER POTENTIAL RELATED CHARGES AND ASSESSMENTS WHICH CAN BE CHARGED AND/OR INCREASED AT ANY TIME. TO BEGIN AND MAINTAIN YOUR PCI COMPLIANCE PLEASE VISIT HTTPS://COMPLIANCE.MERCHANT-INFO.COM....” The merchant did not complete his survey annually and was billed the $40 non-compliance fee per his statement message when the survey was not completed in a timely manner. The fee the merchant was billed was not for “un-compliant” equipment he was renting from LEADERS. The merchant was renting an ingenico 220 Dual Comm, which is a PCI compliant machine, and was not why the merchant was being billed the $40 non-compliance fee as explained above. The merchant is not due any further refunds and LEADERS considers this complaint resolved and closed.

Consumer

Response:

Review: 10097760

I am rejecting this response because: I am being told that we have been charged $45 a month for the last 6 months because we were not in "compliance" with Leaders PCI agreement when we cancelled our service!! How is it possible that my company was not PCI compliant & we were being charged for that when we had cancelled our service, sent back the equipment, filled out & sent in the cancellation form on MULTIPLE OCCASIONS, & had not ran a single card through Leaders during that entire period? Leaders acknowledges that they received the equipment back which means at the very least they received one of our many cancellation forms because one was put in the box (in addition to the ones we faxed & mailed). So how can Leaders justify charging us a fee for all those months that they refused to close our account by saying we were not PCI compliant when we were not even using their services? It seems as though a lawsuit is in order to recover funds lost in both fraudulent charges made by leaders as well as all the time we have lost dealing with this matter. I certainly hope the Revdex.com will take action to make other business owners aware of the unethical business dealings this company continues to practice.

Regards,

The ABSOLUTE WORST customer service I have ever had to deal with. I requested to place my account on a seasonal hold 3 months ago and EVERY SINGLE MONTH my account continues to be charged $45 (instead of the $11 seasonal hold fee). Every month I have to take time out of my schedule to wait on hold for 20 minutes or more to file my complaint and then wait 2 weeks for my account to be credited. Even though I've been promised this issue was accurately taken care of last month (April) I am now on hold because it's happened again! Absolutely UNACCEPTABLE. I made sure to let every business person I know NEVER to use LEADERS!!!!!

LEADERS Merchant Services is the worst company I've ever experienced. Not only do they lie to you upfront, charge fees they can't explain, overcharge their fees, but when you question their practices, they begin yelling over the phone and talking like you're the one that's being dishonest. I couldn't believe it! PLEASE do not do business with this company - EVER! I wouldn't want another business to experience their dishonesty. They have absolutely NO INTEGRITY...stay away!!

Review: Spoke with an Account rep by the name of Kenny Thompson aboutsetting up account with them. I was told there were no service fees and was told nothing about a $350.00 cancellation fee. After the first month of service (with no account activity) they deducted a $25.40 "fee" from my account, upon calling them on it they said since no activity on acct. They must charge the fee. I at that point decided this was not the type of company I choose to do business with. I received the run around for another month and after not using their services (by my choice) I was billed another $25.00 service fee. After nomourous calls to them trying to close my account they finally sent me a cancellation form (which we filled out and faxed back to them. Another month went by and our account was "closed", they then went into our account and took out $350.00! When we received our statement and saw the -$350.00 we called them on it and were told of the early termination fee! After trying for another month and a half to try and get the money transfered back to our account they said it would be credited back. Another month went by and still NO credit! When I last spoke with them they told me they couldn't credit it back. This company out-right lied about their fees and charges, falsely represented their services and took this money from our account without authorization or notification to us. I explained to them that not once was any transaction ever ran through their service and my complaint surfaced after the first month of dealing with this company. We are asking for reimbursement of the Last month $25.00 service fee and the $350.00 cancellation fee from this company and they are just closing the door in our face and saying too bad for you! This business should not even be allowed to exist, they are a fraud. Contacts which we dealt with: [redacted] (###-###-####) Told us he would get us credit but retracted his offer/statement on 9-11-13 after discussion on 8-5-13 [redacted] (###-###-####)Desired Settlement: We are requesting the $25.00 service fee and the $350.00 cancellation fee credited back into our bank account.

Business

Response:

LEADERS is one of the largest and most successful merchant service providers in the industry. We have achieved this through our incredibly low rates and superior customer service, so to hear a complaint such as this is disheartening. LEADERS has researched this complaint along with the notes on the account and the phone call between the merchant and the sales representative at the time of signing the contract. After listening to the phone call we cannot find where the merchant ever asked his representative about the fees he would be billed, nor did the representative tell the merchant he would not have a monthly minimum or an Early Termination Fee. The contract the merchant signed clearly states all fees the merchant would be billed including the $25 monthly minimum and the $350.00 ETF if the merchant were to cancel his account prior to the end of his 3 year contract. If the contract the merchant was signing did not have the same rates and fees the merchant thought he was getting he should have not signed the contract or cancelled the account within the first 30 days.

LEADERS would like to apologize for any confusion about a refund for the $350.00 ETF. The merchant was not promised a refund for his ETF, he was promised a request would be sent in for an approval to refund the $350.00 ETF. That request was denied on the grounds the $350.00 ETF was in the contract and the merchant did not cancel within the first 30 days of the account being open.

As a good faith gesture, LEADERS will refund the $25.00 monthly minimum charged for the month of July and we will also refund $350 ETF the merchant was billed for closing his account prior to the end of his 3 year contract. The refunds will be processed within the next 7-10 business days and be credited back to the merchant. LEADERS would like to wish this merchant much success and considers this complaint resolved and closed.

Review: I signed up with this company 5/2013 and was told by the representative that it was a flat rate of $7.99/month no minimum charge required. He also informed me that I could cancel at any time. When I checked my account a couple months later I realized that the charges were not $7.99, but $32.99. They were charging me the $7.99 plus a minimum fee of $25 for not meeting the "required transaction total". When I discovered this, I told them I wanted to terminate their services. They said that it was no problem and sent me the termination form which I promptly completed and returned. I received a fee on August 2, 2013 for $350 which no one had informed me of. This was an early termination fee. Then after inquiry I was informed that I am under annual contract. (I have NEVER signed any such documents) So I renegotiated my minimum monthly fee to $15/month plus the $7.99 to reactivate my account because I was not willing to pay the termination fee. The one "accurate" charge occurred September 3, 2013 for $22.95.Then on October 3, 2013 I received a charge of $62.95. Evidently I was not compliant with PCI and charged a $40 fee. I have not received any paperwork or email from this company informing me of any of these charges. On November 4, 2013, I was charged $82.95. The minimum transaction fee went up unbeknownst to me and again the charge of $40 for non compliance with this PCI.This company stands behind their charges. I have never even used this card swiper because I am a seasonal business and haven't found it necessary. I was ok with the $7.99 per month, though I thought even that was steep. But I need to know how to go forth with this. I will be charged another $82.95 in December if I can't get them to stop. The following are the dates and charges. Again, I was expecting to pay $7.99 per month and the following is the money I've already paid. I haven't signed anything. I have never seen a contract. Am I able to get away from them? They have my checking account information.11/4/13- $82.9510/3/13- $62.9509/3/13- $22.9508/2/13- $350.0007/2/13- $32.9906/3/13- $33.15Desired Settlement: I would like a refund of the charges that have already been paid. I was informed that I would be charged $7.99/month. Which equals to $55.93 up to date. I have paid $234.99. $179.06 has been over charged. And I would like to cancel all business with this company WITHOUT paying the $350.00. The only paperwork I have EVER received was when I got my swiper/reader in the mail. It had an activation flyer with it. I have never signed any contract therefore I want out.

Business

Response:

LEADERS takes all complaints very seriously. A complaint from one of our customers is handled as efficiently as possible through our supervisors and managers. This complaint has already been taken care of by one of our managers. We have researched this complaint and reviewed the contracts the merchant signed with her representative over the phone, and the phone call between the merchant and her representative when she signed up for her account. The fact that the merchant states her rep told her it was a flat rate is not correct. The representative never told the merchant we had a flat rate account nor did he say that there was no minimum charge required or that the merchant could cancel at any time. The PCI compliance information is sent to the merchant every month on her monthly statement. Merchants have 3 months to take the survey and become compliant to avoid the non-compliance fee. That fee is usually refunded if the merchant requests a refund once the merchant becomes compliant. The merchant did not become compliant before being billed for her October month end fees. The merchant states she did not sign a contract and has never seen a contract. The representative did an online application and contract with the merchant. The merchant electronically signed the contract while on the phone with her representative. An electronic version of her contract was immediately emailed to her to download and print if she wanted a hard copy of the contract. This electronic version was sent to the same e-mail address as the application was sent to that the merchant signed. All fees the merchant has been billed are correct according to her signed contract. As a good faith gesture LEADERS has already closed the merchants account and waived the $350.00 ETF the merchant was responsible for. The account is closed and LEADERS will not be billing the merchant any further fees. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9792393, and find that this resolution is satisfactory to me.

Regards,

Review: I was sent my card scanner for my business prematurely. However, I continued with the set up. Considering my business was not ready to use the scanner I had to put my account immediately on seasonal hold.I spoke with the representatives and asked multiple times what fees were involved, how much am I going to pay, etc.. I was told $35 a month active fee and $11 for the seasonal hold I was placed on. I was ok with this.Three months in I get a charge on my bank account for $129 additional. I call Merchant services and was told this is an "annual fee". I never was told of this, nor authorized such transaction on my account. I expressed my displeasure and only after sending an email was I refunded. I decided I didn't want to do business with a company I can't trust, that would blatantly steal from me. I filled out my cancel form and sent it in. I thought this would be the end.Two days later I get a $350 "cancellation fee" drafted from my checking account. You can only imagine my outrage. The whole reason I cancelled with this company was for taking unauthorized money from my account and now they do it again. No company that has direct link to my checking account (Mortgage, Netflix, Verizon, etc.) would ever do such a thing. It is unacceptable for a company to dip their hands into anothers pocket and take what they think is owed to them. I never even once used their product! This is nothing more that fraud and is worth prosecuting.Desired Settlement: The only acceptable outcome would be to have my $350 promptly refunded, and a guarantee that this company will lose any information about my bank account,I state here and elsewhere that no charges from this company are authorized to be charged to me.

Business

Response:

LEADERS would like to take this opportunity to address this merchants complaint. All the fees the merchant has been billed are in the 4 page contract the merchant signed while over the

phone with his representative. There are NO hidden fees in our contract. If the merchant was not prepared to start processing the merchant application should not

have been signed and submitted. The annual PCI fee for $129 and Early Termination fee of $350 are both mentioned on in detail on page 3 of the 4 page

agreement. Before signing the agreement the merchant has the opportunity to review the contract. In addition, LEADERS sent the merchant a welcome packet

that explained the importance of being PCI compliant, advised he had 3 months to become complaint before being billed for the PCI Annual Fee. As a good faith gesture LEADERS will refund

the $350 ETF billed to the merchant for closing his account prior to his 3 year contract being complete. The merchant should see the refund in 7-10 business

days. We consider this complaint resolved and closed and wish the merchant much success with his business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9630676.

Review: Leaders uses misleading advertising on their website to lure business owners to subscribing to their services.Their website touts .35% processing fees, however, when clicking on a "Rates and Fees" link at the bottom of the page, it says the application is unpublished or removed. The representative who set up my account did not mention the fee for 'no activity', the 'customer service fee', the 'access fee' or the 'regulatory fee'. Nor did he mention the fact that it was an actual contract good for a specified period of time with an early termination fee of $350.00. Granted, had I read all of the small print word for word, I probably would have seen that information, but I was rushed into getting the application signed and uploaded. My bad. I still believe it was a very deceptive process in getting me to sign up. Apparently, by looking at other complaints, this is a common occurrence.My business is just starting up and still small and I just haven't had customers that wanted to use a card for my services. When I got my first statement that had the no activity fee and all the other fees, that really hurt my bottom line. I can't afford this service with it's high fees.When I closed my account, I asked that they waive the early termination fee to begin with so I wouldn't have to take this action but they wouldn't do it.Desired Settlement: All I'm asking for is a refund of the last month's fees of $6.10(since the account was officially closed but fees were still charged) and the early termination fee of $350.00.

Business

Response:

LEADERS is a one of the top Merchant Processing companies in the nation. We pride ourselves on our ethics and customer service so to hear a complaint such as this is disheartening. We provide the highest quality training to our sales staff and ensure each staff member is well informed of all fees. Unfortunately the only way we can be 100% certain the merchant is fully aware of all the fees he will be charged is through our signed merchant agreement. As the merchant states all the fees he was being billed were listed in his contract, which if the merchant did not agree with the fees he did not have to sign. The merchant processed $60.00 in April and he was billed $6.10 for that transaction. As a good faith gesture LEADERS will refund the $5.00 customer service fee and the $2.95 iAccess fee he was billed in March, for a total refund of $7.95 that he should see in 7-10 business days. As a final good faith gesture LEADERS will also refund the $350 Early Termination Fee owed to LEADERS for closing the account before the contract was finished. The merchant should also see this refund in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9546194, and find that this resolution is satisfactory to me.

Regards,

Review: in June or july I started talking to leaders and was considering opening an account. I just found out that they have been charging my bank account this whole time. I asked to cancel the account and was directed to a "customer service" rep. He told me that there was an early termination fee of 350 and if I just answered some personal question "for security purposes" he could change the monthly $80 to $30.

I asked for a copy of this contract and he sent me something that was electronically signed that I don't remember signing. I looked back through my emails and don't have record of receiving this document ever...let alone signing it! I asked to speak to a supervisor and was told it would be a week or more before someone could "get to me".... I expect it will take them until just after the 23rd which is their billing cut off date.

I would not have willingly signed up for a 3 yr contract when there is a lot of other processing companies out there that go month to month. This is a sham, at the very least deceptive advertising.Desired Settlement: I want my account cancelled! I would like a full credit of charges.

Business

Response:

Leaders Merchant Services strives to provide every merchant with

the highest quality merchant services possible. In our efforts to resolve this

merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,

which includes the Merchant’s signed agreement. Each online application is

marked with the IP Address of where the application is being reviewed and

signed from. Our Technical Support Department also worked with the merchant to activate

their Authorize.net gateway. LEADERS apologizes for the experience the merchant

received when speaking with our Customer Service Department. As a good faith

gesture, LEADERS will close the merchant account and waive the Early

Termination Fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11085349, and find that this resolution is satisfactory to me. Please send me an email stating that the account is closed as of 1/14/16 with a zero balance closed account.

Regards,

K[redacted]

Review: When working with the representative, Mike Ford at Leaders, he was very misleading on the fees the company charges with their services. I have a small business that does service work so I would only be using their credit card reader that attaches to my cell phone. He assured me that there would be no monthly service fees charged to my account, only the processing fee for the credit card sales. I received my first statement and there was a $9.99 charge. I waited until January for my next statement. I called the company and they said this was a monthly fee. I said this was not disclosed to me and I expected to have the charge removed. When asked how to cancel my account they informed me there was a $350 cancellation fee, however the fee would be waived because I was not told the truth. None of these hidden fees were disclosed to me and I find them to be a very dishonest company. They are the ones that have breached their contract by not disclosing all fees and explaining the 3 yr. contract penalty fee for closing an account early. I have called no less than 4 weeks in a row to try to solve this problem with no success.Desired Settlement: I demand that my account be closed immediately with a full refund of all charges.

Business

Response:

LEADERS has been serving merchants since 2000. We work hard to

resolve all complaints our merchants have as quickly and accurately as

possible. LEADERS notifies all merchants of rate adjustments either via email

or statement message as was the case with the Enhanced Security Fee. As a good

faith gesture, LEADERS will refund the Early Termination Fee that was billed

for this account. This refund will take approximately 7-10 business days.

LEADERS wishes the merchant good luck in future endeavors and considers this

complaint resolved and closed.