LEADERS

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possible. In our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes notes from our Customer Service...

Department. When merchants
request closure of their merchant account, our Customer Service Department
requires a closure form be signed by the merchant authorizing the closure.
Because our Customer Service Department never received the closure form, the account
was never closure. As a good faith gesture, LEADERS will refund fees that were
collected for August, September, and October as well as close this merchant’s
account. The refund will take approximately 7-10 business days. LEADERS wishes
the merchant good luck in future endeavors and considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10270008, and find that this resolution is satisfactory to me.   I appreciate they returned the fee, It is a shame that I had to 
file a complaint before they would take care of this for me.  
Regards,
[redacted]

LEADERS has reviewed this merchant’s account and will refund
the PCI Annual Fee that was billed for October as well as waive the collection
balance on this account. The refund will take approximately 7-10 business days.

Had been with this company for 1 yr for my accountant to let me know that I had to pay a total of 700 plus $ for a total credit amount processed for around 2200$. That is a 30% charge and too big a difference to the rate they advertise and promised. Lot and lot of HIDDEN FEES...Beware! And they change the fee as they feel the need to- everything behind the tag line ' it is there in the fine print'! They talked to me one thing and had something else on the contract- My mistake not going thru the contract line by line- but that doesnt make them a good company to deal with either. Was told there was no contract if I bought my own device from them, and they later needed 300$ if I needed to cancel! Moreover they blocked my machine when I wanted to cancel- my machine which I paid money and bought it!
Please be aware- VERY BAD COMPANY- can talk u into the deal only to suck u out!

LEADERS regrets the merchant felt a need to contact the Revdex.com to resolve the issues he was having with our company. After careful review of the account records it has been determined that all fees billed to the merchant are correct and within the merchants signed contract. Per the signed contract the...

merchant must sign a letter stating they want the account closed to close an account. LEADERS has never received any signed requests from the merchant. Since the monthly fees LEADERS has billed the merchant have rejected from their bank and not been paid the amount owed for November and December have been forwarded to our collections department and the account was closed by LEADERS due to default of payment. It has been noted that the merchant has never used the account and so therefore as a good faith gesture LEADERS will have the collection balance waived. It can take up to 14 business days for a collection balance to clear out so the merchant may still receive items from our collection department in the interim. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS apologizes for the lack of follow up from our Customer Service Department however LEADERS reminds each merchant about PCI Compliance in the memo section of...

each statement. All fees billed are valid per the signed application. LEADERS is unable to issue any refunds, because neither merchant account became compliant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9907683, and find that this resolution is satisfactory to me.
Just for the record, as far as the recorded calls are concerned, I have been a call center manager for a Fortune 500 company and we were able to send calls upon a merchant request to settle disputes. I know exactly what was told to me on the phone, and the fact that you are using a privacy excuse when I am the one who was recorded, is just that - an excuse.
That aside, thank you for making the right decision and refunding the money.
Regards, 
[redacted]

Here’s how I was able to retrieve my excess fees from Leaders Merchant Services. They clearly use fraudulent practices. Their method is to have their sales representatives promise low fees but then document excessive charges in their contract’s “fine print” when you open an account. If you are considering signing with them, you will regret it. If you already have an account with them and want to recover excess fees, call their corporate office and ask for [redacted] (direct line is [redacted]; general office number is [redacted]) or her assistant [redacted]. Either will give you a lot of resistance but will refund most excess fees if you press hard enough. It’s then a question of whether or not to close your bank account and open a new one (a hassle) in order to protect your hard-earned cmpany funds from them! I hope this helps.

The merchant was contacted 16 times between 9/3/2015-10/3/2015 to get the free equipment shipped. Leaders does not ship any equipment until an address can be verified with the merchant. Messages were left and there was no response from the merchant, therfore, no free equipment was shipped. Leaders has closed the merchants account at the request of the merchant, therefore there is no free equipment due to the merchant. Leaders wished the merchant good luck in his future endeavors.

Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10726314, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11429681, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

I was told by a representative of the company at the time of setting up my account that the only fees I would need to pay are the contracted percentage of charges I made with the account. The first bill came with an additional monthly fee. I called the company and they reduced my monthly fee to two dollars. I called the company to close my account and they informed me there would be an early termination fee of 350 dollars. I spoke with the representative and he agreed it would be cheaper for me to keep the account open for 2 dollars a month for 3 years then paying 350 dollars to cancel before the 3 year contract ended. A couple months later I received a charge for 131 dollars. This is a yearly fee. The next month I received a charge for 25 dollars as a minimum balance due for each month. Representatives I spoke to knew that I was not going to be using the account all the time. Yet they did not inform me of other fees they knew about. They lied to me from the start and lie with every conversation that I have with them. I keep having unknown fees that I was not told from the beginning. From the start I was told the only fee I would have to pay is a small percentage of the money the account was used for and I was lied to by a representative. NOTHING WAS EVER MENTIONED ABOUT THIS 131.00 FEE!!!! We signed the agreement under those understandings. They kept pushing and pushing to sign paperwork. And give you a LIARS pitch everytime they contact you. We would have never signed the contract knowing these other fees and the lies. They tell me that the fees are in the contract so I am liable for them, however the representative I spoke to told me differently and he serves as my contract. Desired Settlement: I want to close my account with the early termination fee waved.

Review: When I talked to this company before deciding to do business with them, I was told by the salesperson that there was no early-termination fee, there was no monthly minimum and he promised low rates for certain types of cards. However, the rates they started charging were much higher than promised. When I called to question, they said the higher rate was on the agreement I signed. But the signature they have on the agreement on file is not my signature. Not even close. When I asked about closing the account was the first mention of an early-termination fee. When I told them the salesperson said there was no such fee, they said they were sorry, but the agreement, which they claim I signed, states there is a fee. Then they charged me a minimum monthly fee as well. And they refused to reimburse any of the fees that were in excess of what I was promised. When I told them the signature they had on the agreement wasn't mine, they told me to talk to the police and there was nothing they were willing to do.Desired Settlement: Because the agreement they have on file is not signed by me, I would like the early termination fee waived and the excess charges refunded.

Business

Response:

LEADERS is one of the largest Credit Card processing companies in the country. We stand behind our promises to our customers. LEADERS has reviewed the merchants complaint as well as the phone calls between the sales representative who opened his account and the merchant. We would first like to state that the original representative that quoted rates to the merchant is not the same representative who set up his account. The representative who set up this merchants account did tell the merchant that he would honor the rates and fees the first representative gave him when we were running a promotion in November. Unfortunately those rates and fees were never put into the system as quoted so the representative who sent the merchant his application assumed the rates and fees that were in the system under the merchants information were what he was quoted. An electronic application was sent to the merchant via a secure link and the merchant signed the application electronically. His signature on the application will not look like his actual signature since it is an electronic signature. LEADERS takes pride in the security of our online application and if the merchant feels someone has fraudulently signed his name to the application then he would have been instructed to file a police report. LEADERS would like to state that the merchant did use the account and claims he did want to open an account with LEADERS he just feels the signature on the application is not his. LEADERS is liable to the merchant for a refund of all customer service fees, monthly minimums and regulatory fees as well as the difference in the rates he was charged versus what he was promised since the application was filled out incorrectly. Since nothing was mentioned about the Early Termination Fee in the phone calls between the representative who opened his account and the merchant LEADERS will also in good faith refund the $350.00 ETF. The merchant should expect a total refund of $762.98 in 7-10 business days. Refund may be received in more than one deposit so please wait the full 7-10 business days for all of the refund. LEADERS would like to wish this merchant much success and considers this complaint resolved and closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9773584, and find that this resolution is satisfactory to me. This is exactly what I requested when I spoke to the company on several occasions.

Regards,

Review: I have contact Leaders several times about a change in a monthly minimum charge that was made to my account.I was not informed of this raise in charge before it was taken out of my account.I have a contract that says this charge is $10.00 month minimum discount.This charge was raised to $35.00 this month with out noticeWhen I called and asked why this was done.I was told they just decide to raise the price.When I tried to contact of my rep by email and phone message.I have receive no reply.I than called into the compliant department.Talk to Carol.She said that she saw on my contract that it is suppose to be $10.00. Was told she would get back to me.Have not received any call back,Left another message this morning and no call back.This is no way to run a business.You don't raise rates just because you decide you feel like it.When you are under a contract for a certain rate.Nor do you not call the customer back and explain why this raise was done.This is very poor business practices.I'm to the point that I would like to close the account and have nothing to do with them.I would never recommend them to anyone to use for credit card transactions.They should be rated DDesired Settlement: I would like to have the $25.00 refunded in overcharge and to have my account closed.Also in my contract,it's stated that I would not be charged any fees for closing the account at any time.I would expect this to be honored also.And that they don't make up any more charges for me to be release from .this contract

Review: On November 5, 2013, I contacted Leaders Merchant and spoke with salesman David Gallant. I told him that I would like to sign up for credit card processing services, but was leery of the hidden monthly charges and concerned about what the monthly charge would be. He assured me and double assured me that there would be NO FEES outside of the $12.95 per month price he quoted me. I have email confirmation of this, and there is also a tape of our conversation which the company will not share with me. Despite these phony promises, my bank account has promptly been charged $37.95 per month since November. Had I been told the fee was $37.95 per month and not $12.95 as I was promised, I would not have agreed to sign up. I have been in contact with several people at the company who are not at all concerned about this breach of contract or false advertising, despite the fact that I have provided them with the email from David Gallant confirming the terms. I then decided that I would cancel my services, as I do not want arbitrary and NOT agreed upon fees drawn out of my account each month. I then received an email from Laurie Foster of Leaders Merchant indicating that I would NOT be charged an early termination fee due to the fact that the price I was charged DID NOT MATCH the price I agreed to. I sent in all my closure paperwork on April 1, 2014, and to date have received absolutely no response from the company. I have asked for the copy of my conversation with the original salesperson many times, to no avail.Desired Settlement: I would like confirmation that my account has been closed immediately... with no early termination fees AS PROMISED in the email from Laurie Foster. I also would like a refund of $125.00 representing the discrepancy between the price I was quoted and agreed to, and the monthly price I was actually charged.

Business

Response:

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchants complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is what governs our relationship with the merchant. The phone calls we have recorded are for training and quality purposes and are the property of LEADERS, and therefore cannot be shared with anyone outside of our company. We apologize if this causes any issues with our merchant but we have legal responsibilities to adhere to in regard to the recorded phone calls. The $25 monthly minimum the merchant feels he should not be paying was not discussed with the merchant verbally but was in the signed contract. As a good faith gesture LEADERS will refund the $25 billed for 12/13, 1/14, 2/14, and 3/14 month end fees. The merchant was not billed the $25 monthly min in November because his processing met the minimum. Total refund to the merchant is $100 and should be received by the merchant in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Business

Response:

LEADERS has sent the merchant a copy of the contract he signed electronically while he was on the phone with his sales representative. Since we had already honored the agreement the merchant had with Laurie Foster to close his account with no ETF we did not mention that in our last rebuttal, although LEADERS has closed the merchants account with no ETF. This response to the Revdex.com is confirmation that the account is closed and the merchant was not charged the early termination fee. Since the merchant did not mention in his complaint that he had closed his bank account, LEADERS has already electronically submitted the $100 refund to be deposited to the bank account we had on file. LEADERS will issue a check to the merchant once the $100 is rejected by his bank. The Merchant should expect their refund in 10-14 business days. LEADERS considers this complaint resolved and closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10002909, and find that this resolution is satisfactory to me.

Regards,

Review: Leaders is taking monies out of my business checking account in excess of agreed contract amounts.

Revdex.com, please provide me email address so I can provide you copies of contract, Thank you. Angel JaurrietaDesired Settlement: Reimbursement of excess charges and Leaders to honor contract on paper and verbal agreements on phone.

Business

Response:

LEADERS strives to maintain the highest quality service possible to all our merchants. We regret this merchant feels they are being billed incorrectly by our company. According to the merchants contract they are responsible for a $25 monthly minimum discount fee. This means the merchant must process enough transactions for the discount fee to be equal or greater than $25 or the merchant will pay the difference up to $25. In February the merchant only had $.35 in processing discounts so the merchant paid $24.65 for the discount fee and there were also dues and assessments of $3.04, making the total for the month of February, $27.69. The merchant processed $2424.02 in transactions in the month of March, which the discount fee was $142.77 since the transactions fell into his 5.89% non-qual category. The remaining $6.27 was for other processing fees found in the merchants contract called dues and assessments. According to our records LEADERS did not bill the merchant for a $7 fee. The merchant may want to check with their bank to trace where that fee came from. LEADERS has not billed the merchant incorrectly, according to this contract these are the fees the merchant agreed to pay. As a good faith gesture LEADERS will refund the $24.65 for the minimum discount for February, since that was the first month the merchant started processing with LEADERS. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Review: When searching for a mobile credit card reader, Leaders appeared to be the best company out there for the job. They were rated high in google search and other rating sites, had great pricing, and as of 9/4/13 are rated A+ by the Revdex.com. I proceeded to call their 800 number to apply for an account. Upon talking to the salesman, I noted that I already had a merchant processing account with my primary bank. I made clear the only way I would open this new account is if there were no hidden fees and I would only be paying the low monthly amount they were advertising $20/month, and of course the additional costs if I processed payments. He promised me there were no hidden fees, and I could even cancel at any time with no penalty, it was unbinding. In short, I needed a mobile card reader for an event the next week, the terms sounded great, and they were an affiliate of my primary bank so I figured they would have my back. I trusted them. The mistake I made was not doing further research such as reading the google and Yelp reviews, where I would have been warned of exactly what to expect. Out of the gate my monthly fee was more than 2x what I had been told it would be. It only took a phonecall and they reduced the "mistake" down to where I had been promised. It was only 2 months later, and I get hit with a, waiiit for itttt, $130 annual PCI compliance fee. Not only did the original sales rep lie about no hidden fees in the contract, but when I explicitly asked the rep. who reduced my monthly rate the month before if I should be expecting anything else (since I was already suspicious), they also told me "NO". Upon calling complain, the "supervisor" very abruptly stated that he cannot refund the $130 fee, but he would gladly close my account for the $350 fee that was not disclosed to me when I explicitly asked the original sales rep. This company is a fraud, they will lie to you, and from reading other complaints that identically mirror mine, they have a system (fraud) they teach. They sell by lying to you.Desired Settlement: I want the $130 PCI compliance fee refunded, and my account cancelled immediately with no penalty. I have not used their service since subscribing. I have only been charged massive hidden fees, been lied to, and had very valuable time wasted dealing with this mess. Worst nightmare I've had in a long time.

Business

Response:

LEADERS strives to ensure all merchants receive the highest quality services, when we receive a complaint such as this we know we have failed. In reviewing the merchant’s contract it was discovered that the merchant does not have an early termination fee as promised by his sales representative. We apologize our customer service gave the merchant incorrect information. We will close the merchants account per this request and he should not be billed any fees for closure. The $129.00 PCI annual fee the merchant is upset about is a fee that is found in the merchant’s contract. If this fee was not explained to the merchant when he set up his account and when he spoke with our customer care department we apologize. It is not a monthly fee but an annual fee. As a good faith gesture LEADERS will refund the $129.00 to the merchant. The merchant should see the refund in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Review: I signed up for an account with a sales rep named Morgan Rodriguez. I had told him we have a very small amount of credit card processing and were looking for another processor. I specifically asked about a trial period as I wanted to see how much the fees were going to be per month so that we would have an idea. He explicitly stated that I have 3 months to evaluate the service; after which, I would be charged a PCI compliance fee which would effectively lock me into a 3 year agreement. I asked about an early termination fee to which he said there was one for $350 after my "trial" period was over. He then sent me the contract over the internet and had me initial as he kept repeating, "the terms as we discussed." He stated that the monthly fee was around $8.Our first bill arrived with approx $62 of credit card processing and a fee of $37! I immediately called Mr. Rodriguez and left a voicemail with no call back. I then emailed him with no reply. The second bill arrived with roughly the same amount of credit card processing and a similar fee! Nearly 50% of our sales were going to pay for the services of this card company. I emailed and called Morgan again with no reply. I called customer service 2 weeks later to cancel the account as I was still in my 3 month evaluation period as indicated by Mr. Rodriguez (my sales rep). Customer service said no such stipulations were made on my account and there was "nothing in writing" that would indicate I had been offered this trial period. Ultimately, I was told "sorry, you should have read the contract." When asked why sales reps were allowed to misrepresent the terms of the contract and say "as we discussed" while getting me to sign, I was told "They shouldn't" and the ETF will remain in place. I asked is there no repercussions for Mr Rodriguez for misrepresenting the contract, I was told I can send a written complaint it. This company lets their sales reps state anything. If you dont "get it in writing" you sign up and get blindsided when theres a problemDesired Settlement: I would like my ETF refunded to me as my contract terms were misrepresented to me. I was hurried through the contract as Mr. Rodriguez would keep saying "as we discussed" and to "initial at the bottom." I saved absolutely no money by switching to this company and losing 50% of my sales in fees when I was told monthly fees were much lower. Mr Rodriguez should be reprimanded in some way for making false claims and promises and evading confrontation when his customer is having problems.

Business

Response:

As a LEADER in the industry Leaders Merchant Services LLC strives to provide the highest quality services to all out merchants. We strive to resolve any issues with our merchants as quickly and efficiently as possible. We have reviewed this complaint along with the phone call that was recorded and the signed merchant agreement. The merchant was billed correctly according to the contract he signed. LEADERS did have a recording of the conversation between the merchant and his sales representative. The 32 minute call was when the application was filled out and signed. There was no mention of a 3 month trial period. “The terms as we discussed” was never stated in the phone conversation. We are not sure why the merchant believes he was mis-informed by his representative unless he spoke with other merchant service providers looking for the best rates and possibly got our offer confused with someone else. The representative did mention the $350 ETF and the 3 year contract. Since LEADERS does not want to cause financial hardship to a merchant, as a Good Faith Gesture LEADERS will refund the $350 ETF to the merchant as he has requested in this complaint. The merchant should see his refund in 7-10 business days. LEADERS considers this complaint closed and wishes the merchant much success.

Review: Leaders just told me they will hold $1967.08 of my funds for at least 3 months without valid reason. This balance was two credit card payments of $1,500 and $467.08 customers made more than a week ago. At the beginning they just wanted proof these 2 transactions were valid. I emailed them and faxed a copy of invoices. They called the customers to confirm. The $1,500 customer confirmed and about 2 days ago Leaders rep Star Gloria Adams even confirmed with me over the phone that the customer confirmed and the transaction was ok. The other customer didn't pick up their phone. But I have proof the charge valid 100%. I delivered the goods and have the original invoice. I will contact the customer personally and he can give signed statement that the transaction is valid. Anyway, today I received a call from Star who said that they will hold all balance, even the $1,500 that is confirmed already. Both transactions are valid and supported by valid invoices and they still hold my money. Furthermore the proof I provided (original invoices) were specifically asked by Leaders as SUFFICIENT proof. I have their emails on record proving everything. They want to create problems to me, because I told them I was closing their account and was already using Square more than their services. Now they have came up with a clause that since I violated their limit of $3,000 per customer transaction they will close my account and withhold $1,967.08 of my funds. I'm more than happy to close their account, but they have NO right to withhold my funds for at least 3 months. Star told me with a bad attitude I signed somewhere to this when I first became their customer. NOBODY told me anything about this, and when that over $3,000 transaction happened nobody mentioned either. It all suddenly happened when I started using more Square and let them know. And by the way, they even made me lose that more than $3,000 transaction customer, because Leaders wouldn't release the fund and I had to refund his money after more than 2 weekDesired Settlement: They must release my funds immediately: $1,967.08. I also want the account closed and receive a shipping label to return their equipment

Business

Response:

Since 2000, Leaders Merchant Services, LLC, has upheld one of the largest Chargeback and Fraud departments in the industry. While LEADERS can appreciate all of the merchant’s frustrations, our Risk Management department followed Industry-wide standards and protocol by holding and validating the merchant’s monies and transactions in order to protect against the threat of high risk transactions and fraudulent activity. When this merchant was opening his account we could not approve the account for the amount of high ticket he wanted. We approved this account on the condition that the merchant sign a Change in Terms letter limiting his high ticket to $3000. The merchant exceeded his limits by splitting a transaction into 2 different sales. Since the merchant did not abide by the special Change in Terms letter LEADERS risk department held the 2 transactions mentioned in this complaint and asked the merchant to verify the information on the transactions due to his previous over limit activity. LEADERS risk department worked diligently with the merchant to resolve this issue but the department felt the account was too high of a risk to remain open and closed the merchant’s account. LEADERS is holding the funds to protect against chargeback activity on this account. As explained to the merchant by our risk department, LEADERS will allow the merchant to issue refunds for the transactions that are being held or allow the merchant to wait the 90 days for a review by our risk department for a possible release of held funds. It is the merchant’s choice what he would like to do. LEADERS considers this complaint resolved and closed.

Business

Response:

LEADERS program guide explains that split transactions are not legal whether part of the transaction is a deposit or not, it is still a total amount owed to the merchant by one customer charged on one credit card. As explained earlier LEADERS is holding the merchants funds to guard against chargebacks on the account, which is a common practice by risk departments when an account is flagged as a risk. The validity of the transactions are no longer being questioned. The merchant may issue refunds for the funds or the merchant can wait the 90 days to have the account reviewed for release of the funds. LEADERS considers this complaint resolved and closed.

Consumer

Response:

Review: 10200569

I am rejecting this response because:

First of all, why I'm flagged as risk? Customers told you that the charges are valid and we sent you invoice. You even said here validity of transactions are not being questioned. So you flag me as risk with these premises?? What kind of merchant is risk free for you then? Someone who brings physically the customer to you and give you a notarized statement under oath the transaction is valid??

Review: My wife and I have two Jewelry businesses. We make and sell Jewelry. In order to sell we swipe customer credit cards. We have an arrangement with the Leaders Merchant Services Company to collect money by using their card readers to swipe credit cards. Their charge begins at 1.9 % for this service. For over a year we have had continuous problems with this company. Without notification they have cut off our service for one business, several times. We try to process credit cards and spend working hours trying to correct what is not taking place. We have to wait until Monday to contact them. It turns out that Lovella Jewelry (merchant number 4[redacted]009865) has been charged 19% on 9/3/14, 12% on 10/3/14 and 23% on 11/3/14 by the Leaders Merchant Service Company for their monthly service. Stephen Jewelry (merchant number 4[redacted]009840) has been charge 22% one 9/3/14, 10% on 10/3/14 and 13% on 11/3/14 by the Merchant Service Company for their monthly service. Concerning these overcharges, closing an account, several times, promises made, lies by Leaders employees, and run around tactics we have had continual problems with this Company for over a year.Desired Settlement: We want to be compensated for the over charges, time lost while working trying to correct the problems we have had with the service and the time spent dealing with the Leaders people/employees on our own time.

Business

Response:

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchant’s complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is what governs our relationship with the merchant. We have worked diligently with the merchant to ensure their swiper and merchant account are working properly when situations have come up. LEADERS has only billed the merchant the rates and fees he is responsible for according to his signed agreement. We are not clear how the merchant believes he is being billed the percentages in his claim, we believe the merchant is taking the total amount billed and dividing that by the amount they processed. The 1.9% that the merchant is referring to is a rate that would be applied to a qualified transaction for some of our merchant accounts, but the merchant has other monthly fees and rates that he is responsible for. LEADERS would like to explain in detail to the merchant his processing statements. LEADERS has tried to contact the merchant but have not been able to reach a live person. If the merchant would like to contact our customer service department @ 800-876-9843 we would be more than happy to assist with any explanation of fees the merchant may have. If the merchant chooses to close their accounts with LEADERS the merchant can contact customer service for the procedures and as good faith gesture LEADERS will close their accounts with no ETF. LEADERS has not overcharged the merchant and is not responsible to the merchant for any time lost or time spent. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Consumer

Response:

Review: 10311560

I am rejecting this response because: It appears that the Leaders representative has selected to get over rather than answering my complaint. I am 72 years old and was not born yesterday. For the past year I have had to contact Leaders more than 20 times because of their poor service. This has cost us money during working hours and off working hours. By again talking to a Leaders representative all I will again hear is more not fulfilled promises, lies and runarounds. They need to pay us what they owe us. Our agreement was for a 1.9% monthly charge, not 23%, 12%and 19% for one of our businesses and 13%, 10% and 22% for out other business.

Regards,