LEADERS

LEADERS has reviewed this merchant’s account and will refund
the PCI Annual Fee that was billed for October as well as waive the collection
balance on this account. The refund will take approximately 7-10 business days.

Had been with this company for 1 yr for my accountant to let me know that I had to pay a total of 700 plus $ for a total credit amount processed for around 2200$. That is a 30% charge and too big a difference to the rate they advertise and promised. Lot and lot of HIDDEN FEES...Beware! And they change the fee as they feel the need to- everything behind the tag line ' it is there in the fine print'! They talked to me one thing and had something else on the contract- My mistake not going thru the contract line by line- but that doesnt make them a good company to deal with either. Was told there was no contract if I bought my own device from them, and they later needed 300$ if I needed to cancel! Moreover they blocked my machine when I wanted to cancel- my machine which I paid money and bought it!
Please be aware- VERY BAD COMPANY- can talk u into the deal only to suck u out!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10270008, and find that this resolution is satisfactory to me.   I appreciate they returned the fee, It is a shame that I had to 
file a complaint before they would take care of this for me.  
Regards,
[redacted]

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possible. In our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes notes from our Customer Service...

Department. When merchants
request closure of their merchant account, our Customer Service Department
requires a closure form be signed by the merchant authorizing the closure.
Because our Customer Service Department never received the closure form, the account
was never closure. As a good faith gesture, LEADERS will refund fees that were
collected for August, September, and October as well as close this merchant’s
account. The refund will take approximately 7-10 business days. LEADERS wishes
the merchant good luck in future endeavors and considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9907683, and find that this resolution is satisfactory to me.
Just for the record, as far as the recorded calls are concerned, I have been a call center manager for a Fortune 500 company and we were able to send calls upon a merchant request to settle disputes. I know exactly what was told to me on the phone, and the fact that you are using a privacy excuse when I am the one who was recorded, is just that - an excuse.
That aside, thank you for making the right decision and refunding the money.
Regards, 
[redacted]

LEADERS regrets the merchant felt a need to contact the Revdex.com to resolve the issues he was having with our company. After careful review of the account records it has been determined that all fees billed to the merchant are correct and within the merchants signed contract. Per the signed contract the...

merchant must sign a letter stating they want the account closed to close an account. LEADERS has never received any signed requests from the merchant. Since the monthly fees LEADERS has billed the merchant have rejected from their bank and not been paid the amount owed for November and December have been forwarded to our collections department and the account was closed by LEADERS due to default of payment. It has been noted that the merchant has never used the account and so therefore as a good faith gesture LEADERS will have the collection balance waived. It can take up to 14 business days for a collection balance to clear out so the merchant may still receive items from our collection department in the interim. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS apologizes for the lack of follow up from our Customer Service Department however LEADERS reminds each merchant about PCI Compliance in the memo section of...

each statement. All fees billed are valid per the signed application. LEADERS is unable to issue any refunds, because neither merchant account became compliant.

Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10726314, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Here’s how I was able to retrieve my excess fees from Leaders Merchant Services. They clearly use fraudulent practices. Their method is to have their sales representatives promise low fees but then document excessive charges in their contract’s “fine print” when you open an account. If you are considering signing with them, you will regret it. If you already have an account with them and want to recover excess fees, call their corporate office and ask for [redacted] (direct line is [redacted]; general office number is [redacted]) or her assistant [redacted]. Either will give you a lot of resistance but will refund most excess fees if you press hard enough. It’s then a question of whether or not to close your bank account and open a new one (a hassle) in order to protect your hard-earned cmpany funds from them! I hope this helps.

The merchant was contacted 16 times between 9/3/2015-10/3/2015 to get the free equipment shipped. Leaders does not ship any equipment until an address can be verified with the merchant. Messages were left and there was no response from the merchant, therfore, no free equipment was shipped. Leaders has closed the merchants account at the request of the merchant, therefore there is no free equipment due to the merchant. Leaders wished the merchant good luck in his future endeavors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11429681, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

I was told by a representative of the company at the time of setting up my account that the only fees I would need to pay are the contracted percentage of charges I made with the account. The first bill came with an additional monthly fee. I called the company and they reduced my monthly fee to two dollars. I called the company to close my account and they informed me there would be an early termination fee of 350 dollars. I spoke with the representative and he agreed it would be cheaper for me to keep the account open for 2 dollars a month for 3 years then paying 350 dollars to cancel before the 3 year contract ended. A couple months later I received a charge for 131 dollars. This is a yearly fee. The next month I received a charge for 25 dollars as a minimum balance due for each month. Representatives I spoke to knew that I was not going to be using the account all the time. Yet they did not inform me of other fees they knew about. They lied to me from the start and lie with every conversation that I have with them. I keep having unknown fees that I was not told from the beginning. From the start I was told the only fee I would have to pay is a small percentage of the money the account was used for and I was lied to by a representative. NOTHING WAS EVER MENTIONED ABOUT THIS 131.00 FEE!!!! We signed the agreement under those understandings. They kept pushing and pushing to sign paperwork. And give you a LIARS pitch everytime they contact you. We would have never signed the contract knowing these other fees and the lies. They tell me that the fees are in the contract so I am liable for them, however the representative I spoke to told me differently and he serves as my contract. Desired Settlement: I want to close my account with the early termination fee waved.

Review: I signed up for an account with a sales rep named Morgan Rodriguez. I had told him we have a very small amount of credit card processing and were looking for another processor. I specifically asked about a trial period as I wanted to see how much the fees were going to be per month so that we would have an idea. He explicitly stated that I have 3 months to evaluate the service; after which, I would be charged a PCI compliance fee which would effectively lock me into a 3 year agreement. I asked about an early termination fee to which he said there was one for $350 after my "trial" period was over. He then sent me the contract over the internet and had me initial as he kept repeating, "the terms as we discussed." He stated that the monthly fee was around $8.Our first bill arrived with approx $62 of credit card processing and a fee of $37! I immediately called Mr. Rodriguez and left a voicemail with no call back. I then emailed him with no reply. The second bill arrived with roughly the same amount of credit card processing and a similar fee! Nearly 50% of our sales were going to pay for the services of this card company. I emailed and called Morgan again with no reply. I called customer service 2 weeks later to cancel the account as I was still in my 3 month evaluation period as indicated by Mr. Rodriguez (my sales rep). Customer service said no such stipulations were made on my account and there was "nothing in writing" that would indicate I had been offered this trial period. Ultimately, I was told "sorry, you should have read the contract." When asked why sales reps were allowed to misrepresent the terms of the contract and say "as we discussed" while getting me to sign, I was told "They shouldn't" and the ETF will remain in place. I asked is there no repercussions for Mr Rodriguez for misrepresenting the contract, I was told I can send a written complaint it. This company lets their sales reps state anything. If you dont "get it in writing" you sign up and get blindsided when theres a problemDesired Settlement: I would like my ETF refunded to me as my contract terms were misrepresented to me. I was hurried through the contract as Mr. Rodriguez would keep saying "as we discussed" and to "initial at the bottom." I saved absolutely no money by switching to this company and losing 50% of my sales in fees when I was told monthly fees were much lower. Mr Rodriguez should be reprimanded in some way for making false claims and promises and evading confrontation when his customer is having problems.

Business

Response:

As a LEADER in the industry Leaders Merchant Services LLC strives to provide the highest quality services to all out merchants. We strive to resolve any issues with our merchants as quickly and efficiently as possible. We have reviewed this complaint along with the phone call that was recorded and the signed merchant agreement. The merchant was billed correctly according to the contract he signed. LEADERS did have a recording of the conversation between the merchant and his sales representative. The 32 minute call was when the application was filled out and signed. There was no mention of a 3 month trial period. “The terms as we discussed” was never stated in the phone conversation. We are not sure why the merchant believes he was mis-informed by his representative unless he spoke with other merchant service providers looking for the best rates and possibly got our offer confused with someone else. The representative did mention the $350 ETF and the 3 year contract. Since LEADERS does not want to cause financial hardship to a merchant, as a Good Faith Gesture LEADERS will refund the $350 ETF to the merchant as he has requested in this complaint. The merchant should see his refund in 7-10 business days. LEADERS considers this complaint closed and wishes the merchant much success.

Review: When searching for a mobile credit card reader, Leaders appeared to be the best company out there for the job. They were rated high in google search and other rating sites, had great pricing, and as of 9/4/13 are rated A+ by the Revdex.com. I proceeded to call their 800 number to apply for an account. Upon talking to the salesman, I noted that I already had a merchant processing account with my primary bank. I made clear the only way I would open this new account is if there were no hidden fees and I would only be paying the low monthly amount they were advertising $20/month, and of course the additional costs if I processed payments. He promised me there were no hidden fees, and I could even cancel at any time with no penalty, it was unbinding. In short, I needed a mobile card reader for an event the next week, the terms sounded great, and they were an affiliate of my primary bank so I figured they would have my back. I trusted them. The mistake I made was not doing further research such as reading the google and Yelp reviews, where I would have been warned of exactly what to expect. Out of the gate my monthly fee was more than 2x what I had been told it would be. It only took a phonecall and they reduced the "mistake" down to where I had been promised. It was only 2 months later, and I get hit with a, waiiit for itttt, $130 annual PCI compliance fee. Not only did the original sales rep lie about no hidden fees in the contract, but when I explicitly asked the rep. who reduced my monthly rate the month before if I should be expecting anything else (since I was already suspicious), they also told me "NO". Upon calling complain, the "supervisor" very abruptly stated that he cannot refund the $130 fee, but he would gladly close my account for the $350 fee that was not disclosed to me when I explicitly asked the original sales rep. This company is a fraud, they will lie to you, and from reading other complaints that identically mirror mine, they have a system (fraud) they teach. They sell by lying to you.Desired Settlement: I want the $130 PCI compliance fee refunded, and my account cancelled immediately with no penalty. I have not used their service since subscribing. I have only been charged massive hidden fees, been lied to, and had very valuable time wasted dealing with this mess. Worst nightmare I've had in a long time.

Business

Response:

LEADERS strives to ensure all merchants receive the highest quality services, when we receive a complaint such as this we know we have failed. In reviewing the merchant’s contract it was discovered that the merchant does not have an early termination fee as promised by his sales representative. We apologize our customer service gave the merchant incorrect information. We will close the merchants account per this request and he should not be billed any fees for closure. The $129.00 PCI annual fee the merchant is upset about is a fee that is found in the merchant’s contract. If this fee was not explained to the merchant when he set up his account and when he spoke with our customer care department we apologize. It is not a monthly fee but an annual fee. As a good faith gesture LEADERS will refund the $129.00 to the merchant. The merchant should see the refund in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Review: Leaders is taking monies out of my business checking account in excess of agreed contract amounts.

Revdex.com, please provide me email address so I can provide you copies of contract, Thank you. Angel JaurrietaDesired Settlement: Reimbursement of excess charges and Leaders to honor contract on paper and verbal agreements on phone.

Business

Response:

LEADERS strives to maintain the highest quality service possible to all our merchants. We regret this merchant feels they are being billed incorrectly by our company. According to the merchants contract they are responsible for a $25 monthly minimum discount fee. This means the merchant must process enough transactions for the discount fee to be equal or greater than $25 or the merchant will pay the difference up to $25. In February the merchant only had $.35 in processing discounts so the merchant paid $24.65 for the discount fee and there were also dues and assessments of $3.04, making the total for the month of February, $27.69. The merchant processed $2424.02 in transactions in the month of March, which the discount fee was $142.77 since the transactions fell into his 5.89% non-qual category. The remaining $6.27 was for other processing fees found in the merchants contract called dues and assessments. According to our records LEADERS did not bill the merchant for a $7 fee. The merchant may want to check with their bank to trace where that fee came from. LEADERS has not billed the merchant incorrectly, according to this contract these are the fees the merchant agreed to pay. As a good faith gesture LEADERS will refund the $24.65 for the minimum discount for February, since that was the first month the merchant started processing with LEADERS. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Review: WE SIGNED UP WITH LEADERS IN JULY AFTER EXTENSIVE CONVERSATIONS WITH THEIR REP JEFFERY SHEPP. I told him I own another business and have used square. I told him we were opening a new business and that I was looking around at other processing companies for better rates. He convinced me to consider leaders. I told him that I was using square because there were NO FEES. WHY would I sign up with another company that charges fees when I know there are alternatives? He assured me that there would be NO FEES. So I spoke with him and filled out the application on his end while I was on the phone with him. He said the manager waved the monthly fee right on the spot. I got my first monthly statement with a fee for minimum monthly usage. When I complained, they removed it, the next month, another fee showed up, PCI fee next ( they removed it for this year but said I would be billed the fee for the next two years), Now I'm told that I signed a contract for 3 YEARS! I would never do that. Plus they want a $350.00 termination FEE. I was told there were NO FEES. This month a new fee for enhanced security package I never ordered for $9.99. I never received any paperwork until AFTER the application was processed. I was never told of any 3 year contract, I was never told there was a cancellation fee. Every month there are new fees. After several phone calls, they have refunded what they said they would, but every month there are new fees. I'm repeating myself, but I insisted that I was not interested from the very beginning if there were any FEES! I feel they used deceptive advertising and lied about the fees and did not explain what was involved in filling out the application or what the term of the application was. I never received any paper work until after the application was completed.Desired Settlement: I wish to discontinue our relationship and sever all contact. I want the termination fee disposed of as it was never mentioned in the application process and only came up when I complained after the PCI fee was waived for the first year and that I would have to pay the next two years. When I contacted them, I wish I never trusted them on their word that there would be no fees. They recorder the conversation and agreed that was the deal when I made contact with J[redacted], yet the fees keep coming.

Business

Response:

Leaders Merchant Services strives to provide every merchant

with the highest quality merchant services possible. In our efforts to resolve

this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service

records, which include the Merchant’s signed Agreement. The Agreements, formed

by the 4-page Merchant Application, and Merchant Services' “Program Guide”,

clearly indicate that the merchant has, in fact, been billed correctly

according to the documents they signed. The contract which all merchants are

required to sign ensures all parties involved understand the rates and fees

that are going to be billed to the merchant. All rates and fees have been

clearly indicated in the contract for the merchant to see prior to signing.

This merchant’s signed agreement acknowledges they read the agreement and agreed

to all rates and fees. This merchant has been in contact with our Customer

Service Department regarding fees that were charged and has received refunds

for these fees. As a good faith gesture, LEADERS will refund the Enhanced

Security Fee and close the account with no Early Termination Fee. The refund

will take approximately 7-10 business days. LEADERS wishes the merchant good

luck and considers this complaint resolved and closed.

Review: On November 5, 2013, I contacted Leaders Merchant and spoke with salesman David Gallant. I told him that I would like to sign up for credit card processing services, but was leery of the hidden monthly charges and concerned about what the monthly charge would be. He assured me and double assured me that there would be NO FEES outside of the $12.95 per month price he quoted me. I have email confirmation of this, and there is also a tape of our conversation which the company will not share with me. Despite these phony promises, my bank account has promptly been charged $37.95 per month since November. Had I been told the fee was $37.95 per month and not $12.95 as I was promised, I would not have agreed to sign up. I have been in contact with several people at the company who are not at all concerned about this breach of contract or false advertising, despite the fact that I have provided them with the email from David Gallant confirming the terms. I then decided that I would cancel my services, as I do not want arbitrary and NOT agreed upon fees drawn out of my account each month. I then received an email from Laurie Foster of Leaders Merchant indicating that I would NOT be charged an early termination fee due to the fact that the price I was charged DID NOT MATCH the price I agreed to. I sent in all my closure paperwork on April 1, 2014, and to date have received absolutely no response from the company. I have asked for the copy of my conversation with the original salesperson many times, to no avail.Desired Settlement: I would like confirmation that my account has been closed immediately... with no early termination fees AS PROMISED in the email from Laurie Foster. I also would like a refund of $125.00 representing the discrepancy between the price I was quoted and agreed to, and the monthly price I was actually charged.

Business

Response:

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchants complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is what governs our relationship with the merchant. The phone calls we have recorded are for training and quality purposes and are the property of LEADERS, and therefore cannot be shared with anyone outside of our company. We apologize if this causes any issues with our merchant but we have legal responsibilities to adhere to in regard to the recorded phone calls. The $25 monthly minimum the merchant feels he should not be paying was not discussed with the merchant verbally but was in the signed contract. As a good faith gesture LEADERS will refund the $25 billed for 12/13, 1/14, 2/14, and 3/14 month end fees. The merchant was not billed the $25 monthly min in November because his processing met the minimum. Total refund to the merchant is $100 and should be received by the merchant in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Business

Response:

LEADERS has sent the merchant a copy of the contract he signed electronically while he was on the phone with his sales representative. Since we had already honored the agreement the merchant had with Laurie Foster to close his account with no ETF we did not mention that in our last rebuttal, although LEADERS has closed the merchants account with no ETF. This response to the Revdex.com is confirmation that the account is closed and the merchant was not charged the early termination fee. Since the merchant did not mention in his complaint that he had closed his bank account, LEADERS has already electronically submitted the $100 refund to be deposited to the bank account we had on file. LEADERS will issue a check to the merchant once the $100 is rejected by his bank. The Merchant should expect their refund in 10-14 business days. LEADERS considers this complaint resolved and closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10002909, and find that this resolution is satisfactory to me.

Regards,

Review: on the phone they told me that I could cancel at any time and that it would be 7.99 a month they started taking 35.00 a month then did a debit for 161.00 for what I don't know never even starting to use the card reader and called to cancel it they told me if would be 350.00 to cancel I told them I never signed a contract to ley me see it next thing I know 350.00 was pulled out of my account without my aurtorizationDesired Settlement: I would like them to be held accountable for they shady business practices and a refund

Business

Response:

LEADERS has been serving our merchants since 2000. We strive to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to resolve this merchant’s issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed Agreement. The Agreements, formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signed. These documents also include the Rates, Fees, Terms and Conditions for their Merchant Account. The contract all merchants are required to sign ensures all parties involved understand the rates and fees that are going to be billed to the merchant. All rates and fees have been clearly indicated in the contract for the merchant to see prior to signing. We have a recorded call and a captured IP address from Florida that the merchant did in fact sign and submit this application. This merchant’s signed agreement acknowledges they read the agreement and agreed to all rates and fees. As a good faith gesture, LEADERS will refund the Early Termination Fee of $350. LEADERS wishes the merchant good luck and considers this complaint resolved and closed.

Business

Response:

LEADERS records incoming and outgoing telephone calls,upon notice and consent of all parties to the call, for internalquality-assurance purposes.As a matter of policy, LEADERS does not create writtentranscripts of such recorded calls or provide copies of such calls and/ortranscripts of such calls to anyone outside of LEADERS. As stated in previous response, LEADERS has closed the merchants account and waived the $350 Early Termination fee. LEADERS considers this complaint closed.

Review: After researching credit card processing companies I entered my information on Leaders website and a customer service rep called me back and explained to me on the phone that there were no hidden fees, no long term contracts and no early termination fees. As well as stating that they would never debit from our business account only deposit. They lied about all of it. I received a contract after electronically signing up that stated the opposite of everything they told me over the phone. Then found out that if I canceled there would be a $350.00 cancelation fee. So I tried to stick with them and they charged me a yearly fee that was never explained and are taking money out of our checking account monthly. Then a PCI compliance survey was brought up saying I had 90 days to complete or they would charge me another fee. The problem with that was the website would not load so after many phone calls and unanswered emails they said they would send me the survey. Never received it and have been charged the fee. They stated they had it in notes once they received the survey they would refund the charge but no one will send me the survey or are being helpful at all. This company is acting very rude and unhelpful with all the lies we were told to get our business now they want us to cancel so they can collect the early cancelation fees. We are a new small business and they are cutting into what little profit we are making.Desired Settlement: We would like all of these hidden fees refunded but would settle for the account being closed with no early termination fees. We just want all this to go away. We are a new small business and they are taking a lot of our profits.

Business

Response:

LEADERShas been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed Agreement. The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “ProgramGuide”, clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signed. These documents also include the Rates,Fees, Terms and Conditions for their Merchant Account. The contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchant. All rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigning. This merchant’s signed agreement acknowledges they read the agreementand agreed to all rates and fees. In addition, the merchant has processedtransactions every month since they opened, therefore all fees charged were perthe signed agreement. Leaders has attemptedto contact the merchant to try and see if we could resolve some issues but themerchant is not returning our calls. As a good faith gesture, LEADERS will waivethe Early Termination Fee of $350 and have the account closed at the merchantsrequest. LEADERS wishes the merchantgood luck and considers this complaint resolved and closed.

Review: My wife and I have two Jewelry businesses. We make and sell Jewelry. In order to sell we swipe customer credit cards. We have an arrangement with the Leaders Merchant Services Company to collect money by using their card readers to swipe credit cards. Their charge begins at 1.9 % for this service. For over a year we have had continuous problems with this company. Without notification they have cut off our service for one business, several times. We try to process credit cards and spend working hours trying to correct what is not taking place. We have to wait until Monday to contact them. It turns out that Lovella Jewelry (merchant number 4[redacted]009865) has been charged 19% on 9/3/14, 12% on 10/3/14 and 23% on 11/3/14 by the Leaders Merchant Service Company for their monthly service. Stephen Jewelry (merchant number 4[redacted]009840) has been charge 22% one 9/3/14, 10% on 10/3/14 and 13% on 11/3/14 by the Merchant Service Company for their monthly service. Concerning these overcharges, closing an account, several times, promises made, lies by Leaders employees, and run around tactics we have had continual problems with this Company for over a year.Desired Settlement: We want to be compensated for the over charges, time lost while working trying to correct the problems we have had with the service and the time spent dealing with the Leaders people/employees on our own time.

Business

Response:

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchant’s complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is what governs our relationship with the merchant. We have worked diligently with the merchant to ensure their swiper and merchant account are working properly when situations have come up. LEADERS has only billed the merchant the rates and fees he is responsible for according to his signed agreement. We are not clear how the merchant believes he is being billed the percentages in his claim, we believe the merchant is taking the total amount billed and dividing that by the amount they processed. The 1.9% that the merchant is referring to is a rate that would be applied to a qualified transaction for some of our merchant accounts, but the merchant has other monthly fees and rates that he is responsible for. LEADERS would like to explain in detail to the merchant his processing statements. LEADERS has tried to contact the merchant but have not been able to reach a live person. If the merchant would like to contact our customer service department @ 800-876-9843 we would be more than happy to assist with any explanation of fees the merchant may have. If the merchant chooses to close their accounts with LEADERS the merchant can contact customer service for the procedures and as good faith gesture LEADERS will close their accounts with no ETF. LEADERS has not overcharged the merchant and is not responsible to the merchant for any time lost or time spent. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Consumer

Response:

Review: 10311560

I am rejecting this response because: It appears that the Leaders representative has selected to get over rather than answering my complaint. I am 72 years old and was not born yesterday. For the past year I have had to contact Leaders more than 20 times because of their poor service. This has cost us money during working hours and off working hours. By again talking to a Leaders representative all I will again hear is more not fulfilled promises, lies and runarounds. They need to pay us what they owe us. Our agreement was for a 1.9% monthly charge, not 23%, 12%and 19% for one of our businesses and 13%, 10% and 22% for out other business.

Regards,