LEADERS

Complaint: 10694600
I am rejecting this response because:
This is simply false. I will not do business with those who think this is proper.
Regards,
V[redacted]

This merchant was billed the $30.00 monthly minimum for March and $39.95 for April per the signed application this merchant was able to review prior to submitting. LEADERS has already waived the ETF on this account and emailed the closure form to this merchant on March 3rd. LEADERS still has not received the closure form back signed by the merchant and will not be able to close this account until that form is received. LEADERS asks that the merchant contact LEADERS if she needs the closure form emailed or faxed to her again.

LEADERS has been serving merchants since 2000. We work hard to
resolve all complaints our merchants have as quickly and accurately as
possible. LEADERS notifies all merchants of rate adjustments either via email
or statement message as was the case with the Enhanced Security...

Fee. As a good
faith gesture, LEADERS will refund the Early Termination Fee that was billed
for this account. This refund will take approximately 7-10 business days.
LEADERS wishes the merchant good luck in future endeavors and considers this
complaint resolved and closed.

DO NOT USE LEADERS! They are a scam, have enormous fees, and the customer service could be the worst out there—even worse than COMCAST.
I am a board member of a very small nonprofit organization operating on a military installation. I did a google search for credit card processing on iPhone and found Leaders to process our donations and fees. I filled out a form to find out more about it. After talking to [redacted], my salesman, over and over and over, we finally committed. This was after I asked him about the fees several times; we were very uneasy to commit to a contract when the fees were not clear. [redacted] assured me that fees would be around $12-$15 per month plus a percentage every transaction.
I took that information to the board of directors of our nonprofit organization. After a lengthy discussion about the fees and how high they are at $15/mo (again — we are small), we finally agreed to sign up. After our first month, we were charged the ~$15 I was expecting PLUS $25 in “Min Discount” I didn’t understand. I called and they said NO REFUNDS. I explained that these charges are not what I discussed with [redacted]. Then another month went by and again these unexplained costs. We decided to cancel since we can’t afford these high, unexplained fees. Then we were charged a $350 cancellation fee! This is a MASSIVE hit to our annual budget. I distinctly remember [redacted] telling me there would be no other fees and no cancellation fee. These fees have cost us the ability to give back to the military community in which we serve.

Leaders Merchant Services strives to provide every merchant with the
highest quality merchant services possible. In our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records.
LEADERS has not and does not charge merchants rates...

and/or fees that have not
been disclosed to the merchant in advance. All charges to this merchant are as
previously disclosed and the merchant did sign a merchant agreement that
included an Early Termination Fee. As a good faith gesture, LEADERS will refund
a total of $19.98 (which covers the $9.99 ESP fee that was billed for November
and December). LEADERS wishes this merchant good luck in future endeavors and
considers this complaint closed.

Complaint: 11500929
I am rejecting this response because: the PCI fees were not listed on my account application, nor are they mentioned on my statements.  I will upload copies of both my statement and my application this weekend.
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11404396, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
This resolution is accepted by me only because I don't have time to fight it.  It is not acceptable because I have monthky statements that say this is not a bill and no where has it ever shown the $94.94 that was taken out every month.  It shows the name of my business on my bank account Nowhere does it show Leaders Merchant  They are scam artists and the monthly statements which I can prove show THIS IS NOT A BILL on the top of each statement   NO I DID NOT KNOW I WAS BEING BILLED MONTHLYY  THe representative who took my application on the  phone told me my account would be free of monthly charges.  Maybe that's why she is no longer working there.   Advise dont use them, don't trust them, checik they have several bad reviews.  Don't be fooled by them. I did not sign, it's done electronically when you do the on line app also they filled in the figures AFTER it was electronically signed.  That is not the agreement I agreed to with the person taking the application. filled it in after I signed the electronic form.
I settled I accepted for them closing the account with out early termination fees, but I am not happy I wanted at least a partial refund.
j[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10654914, and find that this resolution is satisfactory to me. However I would like to correct their statement that they send the contract with all terms prior to encouraging a merchant to sign. I was encouraged to sign the form online and when I asked what was in the small print the salesperson (who has since been terminated) stated it was just the things we had already discussed. In fact, I never received a copy of the contract until I asked for it, which was just a few days ago, not when I had actually opened the account. I do appreciate their quick resolution to this matter. 
Regards,
S[redacted]

Complaint: 11763629
I am rejecting this response because: someone used my company information without my approval or consent to set up services with YOUR COMPANY!!!! There was never any activity initiated by me and as soon as I became aware that there was a merchant account set up in my name I contacted your company to cancel the service. You people are crooks and should employ verification methods such as ID verification to ensure the rightful owner consents to an account. I will be obtaining an attorney and taking legal action against your company. I will also be contacting all major news media to bring your shady business practices to light.
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10266093, and find that this proposed resolution is satisfactory to me.
HOWEVER, I have not yet received the refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10432335, and find that this resolution is satisfactory to me.
Regards, [redacted]

LEADERS has been serving our merchants since 2000, and our attention to detail and superior customer service has made LEADERS one of the largest merchant service providers in the industry. We strive to resolve all complaints our merchants have as quickly and accurately as possible. In our...

efforts to resolve this merchant’s issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed Agreement. The Agreement, formed by the 4-page Merchant Application and Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signed. These documents also include the Rates, Fees, Terms and Conditions for their Merchant Account. The contract all merchants are required to sign ensures all parties involved understand the rates and fees that are going to be billed to the merchant. All rates and fees have been clearly indicated in the contract for the merchant to see prior to signing. If for some reason the sales representative failed to go over any fees the merchant will be charged, the contract details the fees so the merchant can clearly see them before signing. This merchant’s signed agreement acknowledges they read the agreement and agreed to all rates and fees. As a good faith gesture LEADERS will close the merchants account ASAP and waive the ETF. Also as a good faith gesture LEADERS will refund the $15 monthly minimum billed for December. The merchant should see this refund in 5-7 business days. The merchant will be billed a monthly min for January as well since they did not process enough in January to cover the monthly minimum. LEADERS will also refund the amount charged for January’s monthly minimum once it has cleared our reject report in 7-10 business days. LEADERS wishes the girls scout troop much success and considers this complaint resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10011614, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Leaders Merchant Services LLC, strives to provide every merchant with the highest quality merchant services possible, and to receive a complaint such as this is disheartening. As a result of this complaint LEADERS has investigated what the merchant has been billed versus what was in their contract....

All rates and fees billed to the merchant were part of his signed contract. LEADERS ensures each merchant has a copy of their signed contract e-mailed to them immediately after they sign and submit the contract. If the information in the signed contract did not reflect what the merchant and the sales representative discussed then the merchant should not have signed the contract. One of LEADERS managers has diligently worked with this merchant to resolve his issues. The manager has returned all phone calls and has repeatedly contacted the merchant to assist him. In an effort to resolve the merchant’s issues LEADERS has already refunded $40 to the merchant. As a good faith gesture LEADERS has agreed to close the merchant’s account with no Early Termination Fee, saving the merchant $350.00. The merchant agreed to this resolution with our manager. LEADERS will close the account as soon as we receive the signed closure request. The merchant needs to be advised that this account will continue to accrue fees until the closure request is received, and the terminal is returned to Leaders in good working order. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

In LEADERS efforts to resolve the issues the merchant has had with our company, LEADERS has thoroughly reviewed our Merchant Service records and the merchant’s signed Agreement. The Agreement is formed by the 4-page Merchant Application and the Merchant Services' “Program Guide”. Pursuant to...

sections 17.5 and 22.3 of the Merchant Service’ “Program Guide” LEADERS may adjust processing rates or fees provided that the merchant is provided 30 days notice, and per the Merchant Services’ “Program Guide”, the merchant has 30 days to dispute or close their account upon receiving notice of a rate or fee increase. LEADERS’ method of notifying merchants of all fee and processing cost increases is through their processing statement. LEADERS will send a statement message which is the first item on their statement at least 30 days in advance of the rate and fee increase. Since Visa/ MC had a rate and fee increase effective for October, LEADERS was forced to pass some of those increases on to our merchants. LEADERS acknowledges the merchant did not receive a processing statement 30 days prior to the rate and fee increase for his October fees so therefore we did not give him 30 days notice of the fee increase because prior to the rate and fee increase he had zero fees and he was not processing so therefore a statement for his account was not produced. Due to the increase in costs to maintain a merchant account for the merchant, LEADERS can no longer maintain an account without the monthly minimum and the regulatory fee the merchant is now being billed. As per the request of this complaint LEADERS will close the merchant’s account and will waive the Early Termination Fee. LEADERS already refunded the $31.98 in Monthly Minimum on 11/19; we will also refund the $7.95 in regulatory fees the merchant was billed in his October month end statement. LEADERS would like to wish the merchant much success in their business and future endeavors and considers this complaint resolved and closed.

Complaint: 11412014
I am rejecting this response because:
1.) I called Leaders numerous times and was told that someone would call me back.  No one called me back or left a message on my voicemail.
2.) Attached is the original email from Ryan Moss and an explanation of my complaint.
3.)  My recommendation to Leaders is to list all relevant fees on ONE page where they are easily and clearly visible to the client and not convoluted with other information irrelevant to fees within the FINE PRINT. In addition, the Key Accountants should NOT list a set of fees in an email and leave out the other relevant fees (PCI Annual Fee, $250 early termination fee, fees changing randomly during the duration of the 3-year contract). This is misleading and deceptive. (see attachment)
4.) Resolution requested:  Reimburse all of the Monthly Customer Service Fees and Monthly Minimum Fees charged since account opening and reimburse the $250 early termination fee.  rationale:  You will see in the email that I was told I would have no monthly customer service fees and monthly minimum fees.  NOTE:  This was NOT presented as promotional or introductory offer.
Regards,
L[redacted]

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed...

our Merchant Service records, which includes the merchant's signed agreement. The $40 fee this merchant is referring to is part of the Free Terminal Program this merchant agreed to during the application process. In this program, the merchant agrees to process at least $3,000 in Visa, MasterCard, and Discover credit card volume in order for the terminal to be free. As part of this program, if the merchant did not meet this requirement in any given month, the merchant understood there would be an equipment fee of $40. The LEADERS Support Department has attempted to contact this merchant however have not received a response. LEADERS asks that the merchant contact the Support Department to go over other options for equipment.

Leaders MerchantServices, LLC, endeavors to provide superior merchant processing services toall of our merchants. In our efforts to resolve this merchants’ issues, LEADERShas already spoken to this merchant, and reviewed all of the merchants records.The merchant was charged correctly...

based on the rates and fees listed on the 4page merchant application. If the merchant had any issues with the fees on hisapplication he should have notified LEADERS immediately. Leaders has already,as a good faith gesture, waived the $350 Early Termination fee and the $119.70collections balance for Month End fees.  LEADERS would like to wish this merchant muchsuccess with his business and considers this complaint resolved and closed.

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS would like to apologize to the merchant if they did not receive the quality customer service that we are known for. LEADERS has reviewed...

the merchants’ complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is what governs our relationship with the merchant. The $25 monthly minimum the merchant feels they should not be paying was in the signed contract. The Early Termination Fee was also in the merchants signed agreement. If the agreement did not match what the merchant believed they were getting then they should not have signed the agreement. As a good faith gesture LEADERS will refund the $350 billed to the merchant for the early termination fee owed because the merchant closed their account before completing their agreed term. The merchant should expect their refund within 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to...

resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records which includes phone records. LEADERS apologizes for the lack of follow up from management and will correct this issue internally. Miscommunication occurred due to the Account Executive speaking with both this merchant and her boyfriend on separate occasions. Because of this, LEADERS will waive the Early Termination Fee on this account and the account will be closed once the closure form is received back from the merchant. LEADERS wishes this merchant good luck in future endeavors and considers this complaint resolved and closed.