Le Reviva

This company sent and billed me for a lot more products than I wanted. They assured me they have a 60 day money back guarantee. I sent back most.
I meant to order only 1 bottle of Keta BHB Real. Instead the order was placed for a lot more items. Totaling $279.99 charged to my credit card. I called the next day and they said it was already shipped but I could send it back within 60 days and get my money back as they have a full 60 day money back guarantee. The order was placed on 3/25/20 advertised as Free Keto BHB I called them at 1 855-810-8652 the following morning. They told me they'd honor their guarantee. I sent all back but the one Free Keto BHB.4/20/20 to arrive 4/27/20 USPS tracking #XXXX XXXX XXXX XXXX XXXX XX . I never received a refund. When I called them the recording said to email them at [email protected]. No response from the email either. My order # is XXXXXX Payment was mastercard for $199.99 + 80.00. Totaling $279.99

I sent for 5 bottles of KETONow pills, which I was charged $199.99 and they also sent me 2 bottles of Turmeric & 1 bottle each of Green Coffee Cleanse & Garcinia, which I was charged $80.00 for. I tried the KETO pills for 30 days with no results of weight loss. I have contacted the company on 3 different occasions to get my money back (guarantee) on these products and to find out where to return the products to but to no avail. I was contacted on May 16th from Customer Service but have not heard back from them on the emails I sent them on June 4, June 10th and June 16th. I am willing to send back the products if they'll refund the money I've paid on my credit card. Please advise as to what I should do. Thank you for your prompt attention to this matter.

My mother ordered this product using her debt card and thought she was getting a free sample instead she is being charged monthly and no way to cancel
Jan 2020
Le Reviva cream
oder number:
payment was my personal checking account.

I got 1 free trial product and paid $ 6.95 for shipping. I didn't sign up for ANYTHING else.
The company made an unauthorized charge on my debit card.
On 2/1/2019 Forever Young Skin Cream.com in FL 855-545-9208 phone doesn't work..
Charged my debit card $ 98.00 without my authorization for a product I didn't order or receive.
I have tried calling them but the phone number doesn't work.
I want my $98.00 back.

Sent two packages after trial Refused to accept unopened product back charged me 191.00 plus 11 for me to mail back package 2 did not order
Sent two packages after trial Refused to accept unopened product back said if I sent it back I would not get a refund, to give it away charged me 191.00 plus 11 for me to mail back package 2 did not order. Package came when I was away they said it was 2 days over deadline to return. The invoice has no return address, dollar amt changed only an order ID. They get your card number and charge $200! They say I did not opt out. I did! They will refund second shipment which I should not have got and only half for first. So I am out $100+ dollars for April shipment. Scam!!Only contact info is 844-871-4676. No email, company name or street address! only Fulfillment name

I was told so many different stories while trying to get my money back! All lies! Do not purchase anything from this company!

They have charge me many times for orders I did not make and refuse to refund the last product I receive (but did not order) because they cannot resel
I have a copy of bogus orders they claim I made, but never received merchandise on. Also, I closed account but it was re-opened without my permission and new orders place (no merchandise send to me).

I was charged for a item that I did not order. It was not received until 3 months later. Call center rude, and hung up when trying to get answers.
Order # XXXXXX
Call center would not provide any contact number to discuss the matter. They hung up and would not talk.

Never opened account,was billed $89.99 mult times. I refused package & wasn't refunded. Cust Serv hung up on me 2x. Fraud!
Received skin care in mail that I did not order 3/2018. Billed $89.99. Called *** care. Said could not refund. Cancelled my supposed "account." (Got money back from CC company.) Reviva claimed I had clicked on email to subscribe.No, I did not.
I received another shipment in February 2019 after being billed $89.99 in Dec by a "myweightlosspro". Called Cust Care. "Oops. Computers had a glitch and re-signed former account holders. Can't refund you until you return package." Received it weeks later, (mailed out after I had called.) Reviva skin care gave me a RMA# to write on package. I did not open the box, but sent back via PO "refusal."PO said Tracking # is already on box- no receipt since it was "refused." Billed another $89.99 in Jan. Received another package in March. I did not open it. Billed to "maleboost". Called Reviva. Rehashed the story. I want a refund! I have no account, right?! Stop sending me products and charging me! Cust Rep asked for Tracking #. (PO said I would not have a tracking # since it was a refusal.) Service Rep hung up on me saying I was being rude and interrupting her. Nope- just telling my story in common English.
My husband called Reviva Cust service again. Re-hashed story. Was told I could get 25% refund of my $89.99. WHAT?! THey told him to open the package but he refused sighting that PO would not take it as "refusal" if it was opened. Rep said, "we do this all the time!" Hmmm. Husband opened package. Packing list was for someone else!!! Husband cried SCAM and "Megan" hung up on him.
I returned to PO to follow up with Postman who said he might be able to find my package if I knew the date I mailed back the refusal. I didn't have it. I re-called Reviva Cust Service and spoke with "John". John said, "No Megan works here." I told him I wanted a refund and to be permanently (again) deleted from their system. He said I had re-enrolled in December by opening an email from them and clicking the button, "Rush order" and they could trace it back to my IP address in my home. Nope! I did no such thing.
I should ship it back (on my bill)but only get a 25% refund. They would be "throwing it away as used skin care since it had already been shipped" out to customer.I saw that I was getting no where with the refund so I just addressed my latest concern. The packing slip was NOT TO ME! Someone in AL was not getting their "order" and I was. What should I do? He contacted supervisor:"You should Send it to the address in the box." "ME? Who's paying shipping?" John: "We will. PO will bill us."
Me: "What if they don't, because the box has been opened?" John,"they can call Cust Serv #." Me: "But the woman in AL would be getting "used" skincare from me." John: "True. Let me talk to my supervisor.... Supervisor said you could just keep it and we won't bill you..." (Rather, they won't refund me either.)" We will re-ship to the woman in AL ourselves."
This is the MOST RIDICULOUS STUPID scam I've heard of. The Postal Clerk was very helpful and told me to report this company to the Postal Inspector, cancel my CC, and report this business to the Revdex.com. Do NOT fall for their nonsense.

Charged multiple times after canceling. They stated I reactivated my account by clicking a link in which I did not. Fraudulent company!
I purchased Le Reviva's trial Size face cream in November of 2018. I knew I had to return it within 14 days if I didn't like it so I wouldn't be charged or sent any additional shipments so I did that. A few weeks later I received a full size order of face cream and a serum in which I did not order. I called them and told them that I had canceled during my trial period so why was I sent this? They told me that I clicked on a link to reactivate my account which I didn't. Then I told them that I want to return this and be refunded. They told me that I can only receive 25% back of my purchase price because it is a cosmetic and they can't take it back. I told them that I didn't click on an email and would like to be refunded the $180 that I was charged. They said that I would have to talk to a manager in which I did after days of trying to get in contact with one. She said the same thing...that I can only be refunded 25% of the purchase price which was $89.99 for the cream and $89.99 for the serum in which I never ordered. I had to return it with very specific directions and get a tracking number or I wouldn't receive my refund of 25%. Well, I never did get the refund even with following return instructions and having a tracking number. After a few weeks later, I received another cream even after I made sure to tell them to cancel my account. Then 4 more spread out in a span of 2 months each charged at $89.99. I have called multiple times asking to speak to a manager and they are not available. I finally had to cancel my credit card with my bank and file a complaint with my credit card company. I've been charged close to $600 from this company fraudulently. After researching this company online, I found that there are numerous complaints that are exactly like my experience.

Cancelled my subscription to the product but they keep shipping it to me.
I cancelled my subscription to the product more than three times but they keep shipping it to me. I have specifically requested that they remove my contact information and credit card information from their database but that is clearly not happening. I have disputed the purchases with my credit care company and received refunds from my credit card company and had to cancel the credit card account/get a new number to prevent them from charging me again, but the product keeps being shipped to my house. Please they need to remove my information from their system and stop sending me the product.

I cancelled my subscription and asked them to remove me from any list. They keep sending me product and charging my credit card without my approval
Reference # *** is the most recent occurrence

First of all it does not do what they say it will do -- to reduce face fine lines.
2nd - it took 2 months to receive product.
3rd - they will not refund my monies when I try to return the product to get my refund like other companies.
4th - they have taught me a valuable lesson not to order anything off the TV or web any more
Product_Or_Service: face creme
Order_Number: ***
Account_Number:

This company was deceptive in its charges for the product. They renewed my account and sent products and charged my credit card without my consent.
It started sometime in August 2018. I saw an ad for a beauty cream saying that you could get samples for a 14 day trial. I never received the samples, but all of a sudden I kept receiving products. When I called on 9/23/2018, an agent returned my call right away and said that my account was canceled. The next day, I received an e-mail stating that my account/subscriptions had been canceled. On March 9th, I received a box in the mail with the product. I had not renewed or authorized this product to be sent to me. I e-mailed customer support and sent the product back. I called customer support on 3/12/2019 and was told that I renewed my account in December 2018 which was not with my consent. I asked to have my account information deleted and everything canceled. She stated that I would have an e-mail stating the cancellation which I received on 3-13-2019. Agent 004 stated that I had two more shipments coming and that there was nothing that she could do about it. I told her that I didn't want the products and she said that I could send them back and that I had to pay to get the products, which I did not authorize, shipped to their facility. I received two more products within the same week on 3/14/2019 and 3/15/2019. The company had charged my credit card since December and I had just received the products, three in two weeks, in March. I had no idea that I was being charged.
I sent one of my orders back, and I called on 3/16/2019 to make sure that it arrived and was told that it won't be looked at as returned because I did not ask for an RMA number to put on the box to get a partial refund. I asked for two RMA numbers for the next two products and was told that the system was having difficulty generating the numbers and could I call back on Monday 3/18/2019.
This has been charged to my Master Card ending in 3419 as 89.99.
The following is information on my account:Customer ; Order numbers: XXXXXX, XXXXXX, XXXXXX Order dates: 3/4/2019 and 3/6/2019
Customer PO number *** and Refernce #
Other Refernce numbers:

I have filed a complaint on this company before with you, and I AGAIN received creme and an 89$ charge without my consent. I didn't order it. I told them last time they should NEVER send me product again.

This time I called them as soon as I received it in the mail. I called immediately, and I was given a return number and was told to take it to the post office and call them back with a tracking number. I did all that. When I called back they said they would give me 25% back. I asked to talk to a manager, but No managers were there.

I want a full credit and the $8.00 to return it that I paid. This company is such a scam and I do not understand how they continue to get away with this kind of business practice.

You helped me before and I hope you can again.

Thank you,
***
Product_Or_Service: la reviva Ageless face creme
Order_Number: XXXXXX

I cancelled a subscription in October. I never reordered the product, but received them again in Feb. I can only get a 25% refund and must pay retur
I ordered two products back in the fall, namely Le Reviva Ageless Face Cream and the Eye Serum. I was not happy with the products and had a terrible time cancelling the subscription back then. I received another shipment of these products on Feb. 17, 2019, which I NEVER ordered. The manager with whom I spoke, Kristal, told me I reactivated my account in December via an email from the support team at Le Reviva. Not only did I not reorder the products, but I never received such an email. The last correspondence from this company I have is a refund confirmation from my first order dated October 5, 2018. I would NEVER have reordered products I didn't like at the very inflated price of $90 EACH! I was told that the most I could receive in refunds was 25% if I paid to have the items shipped back or 15% if I didn't pay to ship them back. I asked for the name of the CEO/CFO of the company or someone in charge with whom I could speak and was told there was no such person. I find it hard to believe that there is no person in charge. This company has fraudulent business practices and in my opinion is a scam. I am extremely unhappy with this company and it's unscrupulous sales tactics.

Canceled subscription and they refuse to refund monies.
On obtaining a free sample they signed me up for a monthly subscription of $89.99. I notified them I wanted to cancel and they said they would refund $45 of amount which was not refunded. Charged $89.99 in December, January, February and March. Did not receive any product. They claimed I asked to have my subscription reinstated which I did not.

Was charged for product I never ordered- retuned product (&paid for shipping)-never received refund. Called to ask about refund and phone # is gone.
On 1/11/19 I ordered La Reviva Ageless Face Creme Sample which I was supposed to pay for shipping only and see if I liked it. As soon as I got it they sent me another small bottle and automatically charged my credit card $89.99. When I called they told me that I had signed up for a monthly subscription (this was no where in the 'sample'order that I signed). I said I wanted to cancel and I wanted to return the product that I had so they gave me an address to return it to. On 1/18/19 I paid $10.50 in postage to return the unopened product to them at 11551 East 45th Ave. Ste. C in Denver, CO.
On 3/12/19 I still hadn't received a refund so I tried to call the company at the phone number in the invoice I had (888-264-2897) and the phone number is disconnected!

I was sent a product I didn't order and they refused to pay for return and refund! Very unprofessional and rude! Not sure how they got my info because I didn't order this

A refund of $134.99 was agreed to by youngforeverskin on 10/22/2018 and on 11. 27, 2018 and on Jan. 29, 2019 but they have not fulfilled their promise
On Oct. 22, 2018 we spoke to Benita of this company and she promised to refund $134.99 to us.This did not happen. On Nov. 27,2018 we spoke wit Josephine of that company and she promised to refund this $134.99 within 2 wks. This did not happen. On Jan. 29, 2019 we spoke with Shelly of that company and she promised to refund our $134.99 within 48 hrs. This did not happen. We need to have our refund of $134.99 send to us!