Larry's Auto Lube

We greatly apologize for the frustrations you encounteredWe have reviewed your account and wanted to ensure we had identified the issue and submitted the correct credit amountThe credit amount discussed will be submittedPlease let us know if you need anything else in the meantime

I have asked our service leaders for this company to research and address

I have asked our COBRA Service Team to research and resolve with the employeeThey will be reaching out shortly and once we have resolution I will respond to this case

I have requested our FSA team reach out to address and will respond further once they have more information on this claim

Complaint: ***
I am rejecting this response because:What a load of crap? After speaking to countless ADP Cobra customer service people and being told they could not fix my issue for an "average of days", "7-days" and "2-3" days - I finally found one employee who actually had a brain and fixed my issue in minutes by simply calling *** *** and informing them that I had paid my Cobra costsRachel is ADP Cobras best employeeShe should be placed as their CEO and fire everyone else and hire all new people - people what have brains and can actually think
Regards,
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Thank you for bringing this to our attention We have reached out to the CPA who filed the complaint regarding this issue and ensured her that she will receive her $gift card It should be received by 7/27.ADP Small Business Services

I am rejecting this response because: I did not agree on the fee!!!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The missing forms were emailed to me and I was told they were filed with the IRSAs long as the IRS accepts the forms - this will take 6-weeks - I believe this matter is closedIf the IRS rejects the forms, for whatever reason, I can simply reopen the complaint. Thank you for your help with this matterIt's sincerely appreciated.
Regards,
*** ***

We are researching the issue currently and will respond as soon as possible with a resolution

The regional service team is reaching out to discuss with the client and will send the response to me for review here

This issue has been resolvedWhen *** *** *** *** terminated services with ADP and process with another vendor they requested that ADP deposit and file their taxes for the period in question. Typically, when a client leaves ADP for another provider, filing responsibility
falls on the client and undeposited taxes are refunded directly to the client. In this case, *** *** *** *** requested that ADP still file their taxes for the period in question. To resolve this matter, ADP has started the process of filing amended returns to the appropriate agencies*** *** *** *** also received a goodwill credit for the additional $for their first invoice feeOverall, the client *** *** *** ***is satisfied with the resolution and has the proper contact information in case any questions or concerns arise

A tracer for the IRS has been submittedThe EFT payment has also been requested and our team has escalated so that we work directly and expediently with the IRSWe will also contact the client directly when complete

Complaint: ***
I am rejecting this response because: I have no idea what they are talking about ...why did they go into my bank account hours prior to paydateand deducted taxes without notification
Regards,
*** ***

I am sorry to hear of the service issuesI have sent your concerns to the Executive Service team and asked that we bring to a swift resolution for youThey will be reaching out directlyThank you for letting us know

In order to research this we need the name of the company in question, region and company code as they all appear on ADP documentsIf you have the Tracer Notice please provide that as well

In order to be able to assist please provide the name of the company, company code and region as they appear on ADP documents and we will resolve this issue

Please consider this issue resolvedThe employee has been provided the Wand a credit issuedThank you

***, I am sorry to see the service experience and any misinformationFunds are disbursed per Federal Guidelines and any funds forfeited due to termination are sent back to the employerYou would need to work directly with them to ask for a determination in your favor Regards,
ADP Social Care Team

The employee was sent the guide of how the FSA account works at the time of acceptance and also how the account works at time of termination May 11thThese are federally regulated programs that we are in strict adherence toAt this time there is nothing further that ADP can do once the account or employee has termed and has not submitted the claims prior to separation