Larry's Auto Lube

Complaint: ***
I am rejecting this response because: ADP is stating that they did not file my taxes because my business went to another payroll processing company which it did not nor did I ever tell them that *** *** *** was going to another payroll companyAlso they are saying that the $processing fee which they refunded, was returned as a courtesy, when in fact it is just the additional amount that they without prior permission or knowledge to me charged my accountI will take the deal they are offering because I just want to be done with this company but I will not accept their response, they are not acknowledging their faults they are putting it in terms as though it was miscommunication but all faults are on their endI not only explained myself at the initial termination of my account with them but I also made multiple attempts to sort this situation out prior to contacting Revdex.comThey are not doing anything extra they are just doing what should have been done in the beginning and returning an additional fee which I should not have been charged anyways, another error on their partThe only response I will accept would be them acknowledging that the errors made on their part and not acting as though they are doing anything above and beyond for my businessThese are things that should have been done without getting Revdex.com involved and casing me so much strife
Regards,
*** ***

In order for us to research this we need your company code, region and company name all as they appear on ADP documentsPlease send that as soon as you can so that we can start the research and resolution. Thank you

ADP TotalSource must adhere to it plan rules and cannot allow changes to Ms***'s benefits absent a Qualifying Event (e.gbirth of child, end of employment, marriage)Similar to all employers with a group health plan, employees are offered an opportunity to change their benefits before the
start of a new plan year during a period called “Open Enrollment”ADP TotalSource’s new plan year was June 1, ADP TotalSource emailed Ms*** Open Enrollment information on 4/4/A confirmation statement was generated for her review on 5/4/After reviewing her confirmation statement, Ms*** had until 5/31/to contact ADP to make any changes to her benefits effective 6/1/Thank you

At this point you will need to work directly with our Tax Team on any amendments to get these corrected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because: Their web site is screwed up, and is an integral part of the payment processI tried again this morning but could not even log onto the web siteWhen I requested a new password and followed the instructions in an email from them, the system again refused to permit me to log onWithout a reasonably functional web site, it is extremely difficult to access my paycheckThere really is a problem with the web siteThey need to fix it so that it works at least most of the time.
Regards,
*** ***

We have been informed that we have worked through this with your employer and the issue has been resolvedIf that is not the case please let us know

I have sent this to our service team to review and resolveI will respond here when I have resolution

We do apologize for any misinformation given. We have provided coaching to the associates in question to make sure information is much clearer in futureYou would need to work through your employer for any financial determinations

I have sent this issue to our benefits teamThey will reach out to resolve and once done I will follow up here

The employer chooses to use the pay card not ADPIf the user needs assistance they must work through their employer who can enlist the help of their ADP Service TeamThere is nothing outstanding that is an issue to be correctedNo system issues exist currently and any log in items need to be
addressed with the employer as the contract is with the employer not the employee

In order for me to assist I need additional informationCompany code, region, company name all as they appear on ADP documents are needed so that I can further research

Please send any legal documents to ADP * *** *** ** *** c/o Legal Team

Complaint: ***
I am rejecting this response because:ADP said they would look into it and get back to me
Regards,
*** ***

I have asked our Benefits team research and reach out with resolutionI will also respond here once they have done so. Thank you

I am sorry for all of the concerns raised and time spent on this for youIf you need anything to help resolve please let us know

Complaint: ***
I am rejecting this response because:I have
contacted ADP on several occasions as mentioned and was not getting the help or attention I needed I gave the persons I spoke with each time all the information they needed to resolve the conflict The day after I filed the complaint with the Revdex.com, ADP finally showed effort into helping me get this problem resolved It's still being worked on I'm not ready to say the response is accepted until it's fully resolved Even then, I am not happy with the service and trouble and ultimate resolution I have received with ADP They made an enormous mistake and I've had to do all the follto get a response
Regards,
*** ***

ADP TotalSource is committed to market leading service quality. We take service failures seriously and diligently work to resolve the issue as well as prevent in the future. The employee was due a refund because of incorrectly withheld taxes resulting in a W2COnce escalated, we
were able to get the employee a refund within a week along with constant updates of the process. We apologize for this error and appreciate your partnership. We will be evaluating our communication to mitigate these issues in the future

The client had let me know that had he filed a Revdex.com complaint in addition to expressing his frustrations on twitter. We have forwarded payment to the agency for the SUI and P&I. The client will be debited for the
SUI tax only, ADP is picking up the P&I. We will be following up with the agency to make sure the check has posted to the client’s account and that there are no outstanding issues with CA. The client is happy with our resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***