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Larry H Miller Automotive

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Larry H Miller Automotive Reviews (637)

To whom it may concern, Customer made an appointment with the dealership and after the Finance Director sat down with her and explained everything in detail, she realized that all the figures were in line with what she was toldShe elected to keep everything with the exception of the
Key coverage and is leaving completely satisfied. Thank you, Julie D***

To whom it may concern, The customer’s wife did approve repairs but did not call back to cancel for over an hourThe dealership did discount the repairs $and is willing to reimburse the customer $for the brake inspectionThank you, Julie D***

Joseph,I am sorry to hear that you are having an issue with one of our dealerships.  If you are trying to file a claim under the "lemon law" it is up to the consumer to contact the state, file a report and provide the required documentation.  The lemon law is between the consumer and the manufacturer.  The dealership can assist in providing service repair orders but they are not required to contact the state directly.  I'm sorry to hear that your vehicle purchase has not gone as planned.  I would be happy to assist in further if you could let me know the exact name of the dealership that you have been visiting.   Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

At Larry H. Miller we stand behind our parts, service and labor and are always happy to find a resolution for any mechanical issues. We apologize for the frustration but at this time believe that the dealership has been extremely accommodating to all of Mrs. [redacted]s needs and found resolution for all issues that have been brought to their attention. Thank you, Sami W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and they offered to speak with me regarding the complaint, I don't mind explaining my issue with the company, although it has been discussed multiple times. The location where the vehicle was purchased is Larry H. Miller Used Car Supermarket Riverdale, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The dealership was Larry h miller in Avondale 5 times and Chapman once. My car should have never seen the service department for years.
Sincerely,
[redacted]

To whom it may concern, Please send copies of the adds. Thank you, Julie D[redacted]

A call from the company with an explanation

Initial Business Response /* (1000, 5, 2014/08/18) */
Contact Name and Title: [redacted]/General Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lhm.com
On the original day of the transaction our credit department manager sat down with him and discussed some of the chalenges of...

obtaining the auto approval from some of the banks that we work with. Some of the reasons were both credit history and the amount of credit extended. We delivered him in the truck and preceded to present the contract that we both agreed on to the banks. Based on the imformation given with credit and the amount financed, the bank agreed to extend credit but for a lessor amount but, still on a new truck. The customer did not want to buy a different truck with equipment that would keep the cost down based on the approval of the bank. We had no motivation to not try and help the customer get into a new truck. Our sales staff does everything possible to keep every customer in the disired vehicle they choose. The ultimate discussions come from the financial institutions that would be funding the loan. We feel terrible that it did not work out how the customer desired. Our appologies go out to the customer for the frustration that he has experienced. We would always be willing to help again in the future.

[redacted], We try our best to be accommodating to our customers and exceed their expectations but unfortunately due to your credit we are unable to assist you at this time. I apologize for any negative impression left with you by the dealership. Thank you, Sami W[redacted] Executive Assistant Miller Automotive Operations

Mr. [redacted], I apologize that we are unable to see the dealership information in...

what is submitted. But thank you for letting us know.Unfortunately for funding that is up to the financial institutions. As a dealership they do try there best to understand each individual situation and what the banks or other financial institutions will require. But as no two vehicle purchases are the same and financial situations are different for every person sometimes the financial institutions do require more money down to be funded through them. We do apologize they were unable to get you funded as we do strive to exceed expectations and we do hope that people will be happy with there vehicle purchases. As for the other situation mentioned, this isn't something that can be discussed as you are not on the loan with him. If you do have any other questions you are welcome to reach out to the General Manager at the dealership mentioned. His name is Travis Johnson and his phone number is 801-553-5310. Have a great day.Lindsey

Complaint: [redacted]
I am rejecting this response because I am currently without a vehicle. I received a flashing check engine light and an electric starter indicator and was unable to start the vehicle. I paid to have it towed to your lot and was told I'd have to wait till Thursday before they could even look at it and that they couldn't provide me a rental car. Every time I try to talk to the staff at the lot I'm treated poorly. Doug explained my increased charges and has been the only helpful person I've spoken to. Mike g[redacted] had told me he could match 214 not 259. And between Amanda and the financial lady nothing else was explained about the additional add ons. As of this moment I have no clue what's wrong with my vehicle, no clue when to expect it back. I don't even know if it's actually being looked at. It's been a week from purchase and you've had my vehicle more than I have. I'm still in the dark here.
Sincerely,
[redacted]

The dealership has addressed the issue with the customer, completed the 3rd purchased oil change and believe the matter to be resolved.
Thank you, Sami W[redacted]Executive AssistantMiller Automotive Operations

Complaint: [redacted]
I am rejecting this response because:I contacted Lance before I contacted the Revdex.com and he offered no resolution,  hence my complaint to the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I responded and did call the sevice manager. Was asked to bring the vehicle in to be assest. My wife and daughter did this the next day. They were told they were going to look at the car and to leave the car there. Approximately 5 munutes after they left, I recieved a call informing me they have decided not to sell me the car. This was what I asked for a week prior and the response was I signed a contract. The most unprofessional place I have ever encountered. I have recently purchased another vehicle through another dealership. I will never do business with them again and will discuss my experience with as many people possible.
Sincerely,
[redacted]

To whom it may concern, The dealership has the check ready to be sent to the lender for reimbursement of the leather. It could not be sent to the lender until the customer's loan was funded. It will be sent via Fed Ex, and will take a few days for the lender to process it. Thank you, Julie D[redacted]

Mr. [redacted], We
are looking into this matter and hope to improve our customer service.
We
recognize that customer service is a key asset to a successful business.  We feel we hire the best employees possible,
however, we recognize there is always room for improvement....


 After discussing this with Jonathan A[redacted], our GM of this specific dealership, he is more than happy to refund your deposit.  You can contact him directly at ###-###-####. We sincerely apologize for the inconvenience and thank you for taking the time to pass along your experience.   It’s customers like you that help us improve our organization. We hope you will come and visit us again soon.   Regards, Sami W[redacted]Executive AssistantMiller Automotive Operations

Complaint:...

[redacted]
I am rejecting this response because: It seems as though their "response" is indicating that they have not fully read the complaint I filed.  When filing the complaint I had to pick the location where I purchased that vehicle and the people who I had dealt with at that particular dealership.  Also, their response was one sentence long and offered no resolution, no phone number and no e-mail for further contact. 
Sincerely,
[redacted]

Per our General Manager Jarred B[redacted] a check was sent for the difference of interest  ($338.32) that it cost by
having a higher amount financed.  If I can be of further assistance please let me know. Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

To whom it may concern,  We are sorry the customer feels we did not give them a good deal, but we did everything we could. As for the employee allegations, we have conducted a proper investigation and have taken corrective action internally.Thank you, Julie D[redacted]

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Renting & Leasing, Auto Services, Insurance Companies

Address: 9350 S 150 E ste 500, Sandy, Utah, United States, 84070-2712

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