Larry H Miller Automotive

Complaint: [redacted]
I am rejecting this response because:The business did not offer anything to resolve the complaint.We have now purchased a comparable vehicle elsewhere for $1,600 more than the advertised price we tried to obtain from Miller Automotive. To compensate us for this injury, we request a settlement of $1,600 to be paid to us from Miller Automotive to cover the cost of injury caused by Miller Automotive's failure to honor their advertised price in violation of the Utah Consumer Sales Practices Act Rule R152-11. By accepting this settlement, we will not proceed with any further action against the business and would drop the issue.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My biggest concern is that I was charged 27,000 for the 2012 F250 when the value is 17,000. All my concerns about the truck were not addressed, I was told that miller will not waste any more money to fix an as is vehicle.  When clearly it was not inspected or looked over to meet safety laws. I went into the place of purchase many times to address my concerns,  I have called there corporate office 4 times, I have yet to get a response. I feel that I have been taken advantage of and deceived in purchasing a below stander vehicle after trading in a very reliable truck.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: response only asked for address which is 690 south state street!  I was also told that 1900 of the 4000 for fees was a...

bank processing when in fact the state average is $298.  I have copies of the text as proof of all this ! I missed the holiday with my son and sat alone with no family . My prior car had been stolen therefore I needed one badly and still do! 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:"Irina K[redacted], Customer Retention Director" clearly did not read the complaint or investigate the problem accurately at all or attempt to resolve the issue at all. According to her statement almost doubling the price from $130 to $230 is considered a discounted rate for a $100 job. I did not sign anything until after I came to pick up the part and if I did not pay the higher amount my part would have been held until I did.... According to her statement regarding the 2nd issue I brought the car in to get my engine lights diagnosed. I clearly said I had an OBD2 scanner (that's the device to check engine lights FYI). The reason I brought the car in was to diagnose an ignition problem which I also clearly stated. It was me who told the dealer I had an aftermarket fuel pump and I even installed a fuel pressure gauge for their reference. I told the dealer changing to fuel pump back to stock would make no difference in fixing the ignition problem, but I agreed and brought the stock one in an allowed them to change it back which made no difference in fixing the problem as predicted. I brought the car in with 4 check engines lights but left with 6 (again clearly described in the original statement). I did not have a chance to see the car as I took the service writers word for it when I signed the papers about it being fixed and drive-able yet when I started the car the check engine light was flashing with 6 active codes and would not idle at all. The problem was worse than when the car was dropped off. I paid for a diagnosis and specifically told them what to look for but they decided to go a different direction with it and did not fix anything or give me any type of accurate diagnosis. I ended up fixing the problem on my own which was exactly what I said it was so why would I let you keep my stolen money?I will be posting my this experience and response on google review and filing a complaint with the Attorney General now as well in an effort to get a response from a more qualified Customer Retention Director and to warn other people about this dealership and their false intentions and theft.
In life there is two types of profit: Honest Profit and Dishonest Profit. I think we know which type this company represents...
Sincerely,
[redacted]

John,I am sorry to hear that you are having an issue with one of our dealerships.  If you could let me know the specific dealership it is that you've been dealing with I would be happy to get in contact with our General Manager regarding yoru issue.  Thank you.Andrea L[redacted]
Executive...

Assistant Miller Automotive Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Because of Lance at the dealership and Cody at the service department taking the time to address my concerns and really look at my car to resolve these issues. Thank you to them for a job well done! 
Sincerely,
[redacted]

Mr. [redacted], Will you please specify which Larry H. Miller Dealership you are referring to?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Greg G[redacted] Thank you, Revdex.com for all your help with this.  I finally received the title to my vehicle.

To whom it may concern, The customer's credit card dispute is with Toyota, the dealership does not handle the application or submit the inquiries for the credit card. However, the dealership DID run customer's credit after receiving the signed credit application in attempts to seek funding for customer's purchase. We will not be able to remove those inquiries. Thank you, Julie D[redacted]

Mr. [redacted], I have spoken with out service manager [redacted] regarding your situation. You are welcome to contact him direclty but at this point we are in aggreeance with his previous answer. If you wish to view the video of your vehicle in our service department [redacted] is happy to show this to you. It is our understanding that this is a difficult part to obtain and that once it is available it doesn't always fit keys due to the age of key/vehicle. They are willing to attempt to do what they are able to do to satisfy your issue within reason.

[redacted] contacted our office and I had Greg, our Senior Vice President over this particular dealership reach out to her.  To my knowledge, this issue has been resolved.  If [redacted] has any further questions or concerns, she can contact Greg directly at ###-###-####. Thank you,Sami...

W[redacted]   Executive AssistantMiller Automotive Operations

Complaint: [redacted]
I am rejecting this response because:
To Whom It May Conern;This complaint ([redacted]) has not been...

resolved. Per your request, the address where we purchased the vehicle is:Larry H. Miller Chrysler Jeep10055 W Papago FWYAvondale, AZ 85323480-207-3967Thank you,[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did go into the dealership the beginning of August to purchase a cheaper car and...

trade in my Nissan Frontier. The dealership showed me the 2016 Honda Civic. They then appraised my Nissan Frontier and started the deal. I was told that there was $4000 negative equity that needed to be added to the loan. I agreed to purchase the Honda Civic and add the negative equity to the loan. I expressed that I was refinancing my home and needed this to go through quickly. Troy assured me that this would be an easy loan through one of the local credit unions and it would be no problem. I waited about a week and then I started calling and texting since I needed the Nissan Frontier to be paid off so that the home loan company could verify the new car loan. I called or text every couple of days to check on the loan and each time I was told it was almost done and it should be any day and they didn't know what was taking so long. I text George on Aug 17 2017 and told him that I needed to make a payment on the Nissan since it was going to be 30 days late and I didn't want that to go on my credit. He text me back that he had spoken to Troy and he advised to make my payment and they would cut me a check to pay me back for that amount of $471 plus $30 late fee. I again kept texting or calling every couple of days. I heard back from George on Aug29 2017 that the loan was done and that it was going through Utah Federal Credit Union. Since the loan was completed my fiance purchased new tires and rims for the 2016 honda civic which were non refundable.  I called the credit union the next day to get the details on the loan and was told that they didn't have a loan for me. I called Troy back and asked what was going on ? He said he wasn't sure but could I come into the dealership to talk about it. I ended up going in and was told that I needed to put down $2000 cash towards the loan since the honda civic wasn't worth the value of the loan. I asked if they could lower the price of the car since this is the car that the dealership presented to me and I agreed to purchase and they said it was no problem to get the loan for knowing I was doing a trade in. They would not lower the price of the car to make the loan work and I was not going to pay an additional $2000 for the loan to go through. They said maybe I could look at other cars on the lot and start over on the loan process. This was a joke! I told them that my fiance purchased the tires and rims for me after the salesman said the loan was done and complete. They asked if I could get a refund for the tires and rims which was not an option , or if I was willing to try to sell them myself. This is outrageous ! So I asked to speak with a manager and was told to wait . I waited for awhile so that everyone could talk and find an option. They sent a second salesman out to tell me that they couldn't find an option for me and they needed $2000 or I would have to return the honda and look for something else. I went into the office and spoke with the sales manager. I expressed that I had made a payment on the Nissan like I was instructed to do already and missed out on using it for the month. I expressed that my fiance had purchased tires and rims for the Honda and they were not refundable. The sales manager told me there was nothing he could do and that if he wanted then he could charge me .50 cents a mile just for using the honda for the month if I preferred and that I was lucky that he wasn't going to. I had just filled up the gas tank on the honda and when I purchased the car it was on almost empty even though I was told they were putting $15 in gas. I asked for the Nissan to be filled up and was told no. I complained that I had just filled up the gas tank on the honda and they laughed and gave me a $15 voucher to the nearest gas station which was closed. The dealership said that the Nissan was not driven, yet the radio stations were changed and the mirrors were adjusted and the gas that I drove in with was gone. So again I left on an empty tank. When I traded in the Nissan at the beginning of the month the registration was due and I advised the dealership of this. When I had to return the car and pick up my Nissan they  knew it was not registered and would not give me a temporary registration to drive it home with. I am more than dissatisfied with the dealership!!! I have never been treated this way from a car dealership!I need the $471 plus the $30 late fee returned back to me and I need the $2500 back that was spent on the tires and rims! I was not offered a refund on the tires or rims when I took the car in. Instead they laughed and asked why we would purchase custom tires and rims for the car. I was never told that the finance process was not finalized! It was the exact opposite. I have text messages to prove that I was told the car was financed through the credit union and that I would be reimbursed for the Nissan payment.    To whom it may concern, The customer came into the dealership the beginning of August looking to lower her payment from a Nissan Frontier. They ended up coming to an agreement on price and payment and went forward with the deal. In the process of doing paper work the customer was informed that things may change because until a lender funds the dealership, the contract is not finalized. The dealership worked on the deal for the next two weeks exhausting all resources and using the best deal the lenders offered. On the Honda, the approval was $3,000.00 dollars away from what the credit unions would approve. The dealership offered to discount the Honda $1,500.00 dollars, but customer would need to come up with $1,500.00 dollars down in order to meet the approval. Customer was also offered to find another vehicle that fits the budget of the approval with no money down. The dealership would not make the monthly payment on trade in because the customer is responsible for the trade in until the loan is finalized. The customer claims to have put $2,500.00 dollars in wheels and tires on the Honda. The dealership agreed to reimburse customer for this, however the customer returned the vehicle to the dealership with the same wheels and tires from when they took delivery. The dealership has not heard anything else from the customer until the Revdex.com complaint.
Sincerely,
[redacted]

[redacted],Again, I am sorry that you are not satisfied with my previous response however after speaking with the dealership we still feel at this point we have offered a fair resolution to your issue.  Should you choose to buy the antenna the dealership will be happy to install it without any additional cost.  I understand the your frustration with the issue and again if you are willing to meet with [redacted] and address the issue you are welcome too.  At this time we feel that the dealership has offered a fair solution that is within reason.  Thank you.[redacted]Executive Assistant

Official Response for...

Complaint ID# [redacted] Spoke with title clerk for the dealership. Explained the gentleman who traded in the vehicle Ms. [redacted] purchased has been traveling the country, and has been extremely difficult to get a hold of. He will not be back to NY until May 2017. The dealership tried to submit a duplicate title application however NY will not allow you to use a power of attorney. They have to have an original application signed by the gentleman. They were finally able to get the signatures needed and sent the paperwork 12/1/2016. It was signed by someone by the last name of [redacted] on 12/2/2016. The title clerk did call for an update 12/29/2016. Official update as of 12/29/2016 They are working on the duplicate title requests received 11/04/2016. The title clerk will continue to check weekly so we have an idea of when we will be able to get Ms. [redacted] her licence plates.Thank you.   Julie D[redacted] Customer Relations SpecialistLarry H. Miller Dealerships Direct: 801-304-4953julie.d[redacted]@lhmauto.comwww.lhm.com

Complaint: [redacted]
I am rejecting this response because:  Andrea I have tried to talk to the General Manager 3 times about this issue and I was only able to talk the General Manager once in the lobby at your dealership (Larry H. Miller of Riverdale).  If your dealership is #1 in customer service would it be in the best interest for your company to have the General Manager talk to me in his office instead of out in the lobby?  I felt embarrass and I didn't want to make a scene, but instead we talked in the lobby (very little) and I felt I could not get my point across.  I understand where your coming from on no return policy, but the General Manager did tell my Mother that I could've return my truck on Jul. 11, 2015.
Sincerely,
[redacted]

Mr. [redacted],I'm sorry to hear you're experiencing issues at one of our dealerships.  So that I may better assist you, will you please tell me which Larry H. Miller Dealership this is? Thank you,Sami

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern, Customer has reached out via Facebook instant message regarding his experience. The dealership has made attempts to call the customer, however  the customer is not available via phone during business operating hours, and has requested they do not discuss the matter with...

his wife. We have requested the customer to reach out to Rick D[redacted], the service manager, at rd[redacted]@lhmauto.com in order to go over the customer's visit and attempt to resolve the complaint.Thank you, Julie D[redacted]

To whom it may concern, The dealership has been actively working with the customer for the last month regarding the customer’s concerns. The customer left the dealership yesterday with the understanding that as soon as the dealership is able to find a truck that fits the customer’s needs, they...

will contact him directly. The dealership cannot purchase the vehicle back, or reimburse the down payment.  Thank you, Julie D[redacted]