Larry H Miller Automotive

To whom it may concern, Please review the dealerships response below: We did sell these customers a vehicle that had been shopped and inspected in our shop on August of About a week after delivery, an engine light did come on Our shop diagnosed the issue at that time
and advised us to take it to Chrysler due to being under factory warranty We had our salesman take it to our Bountiful store for the repair As Mrs*** stated, it ended up being an extensive repair but was all fixed at that time Nothing was mentioned about an issue about vehicle not disengaging from park and this is the first we have heard of that issue Mrand Mrs*** came back to our dealership in November of and purchased a Camry from us and nothing was mentioned about any further concerns at that time with the van and they seemed very happy with Chase (our salesman) and the service he had rendered to them during both transactions We would be more than happy to look at the vehicle and diagnose any concerns with the vehicle not disengaging from park or try to trade the customer out of the van if credit allows. Thank you, Julie D***

Complaint: ***I am rejecting this response because:Larry Miller IS negligent in not informing me of what they considered a problem with my oil until after the engine failed. They could have prevented this problem. They need to replace my motor. Their negligence is shameful on this large international corporation. They have a history of many neglectful acts on large scales that have harmed the public (ie "unintended acceleration, Takata, etc"). Larry Miller needs to do the right thing and replacce a motor they caused damage to by their neglect. They should not be able to abuse consumers as they would like to. They don't even present any factual information to the Revdex.com. They basically are ignoring the Revdex.com and feel that it is of no value to Toyota and they don't care what is on line at Revdex.com for others to see. Theyjustdon'tcare.Sincerely,*** ***

To whom it may concern, We are not avoiding a discrimination claim because there was no discrimination that took placeWhen the general manager left the office in attempts to finalize the deal verbally discussed, the information regarding the trade in was provided, lowering the amount they could offer to take the vehicle in forThe dealership then decided to not make the dealThe general manager did mention the customer's negative surveys during their conversation because both parties were emotional in their attempts to make a deal happenThe way the staff handled the situation has been addressed, and will not happen again. The customer's comments in the survey was not the deciding factor as to whether to sell the customer a vehicle or notIt was the resell value of the trade, and the dealership would be losing a significant amount of money to make the deal happenThe dealership will not be selling the customer the vehicle Thank you, Julie D***

***,Again I am sorry to hear that your issue has not been resolvedUnfortunately, it would be Troy B***'s decision to return the vehicle or trade it for something that would fit your budget better at this timeYou are welcome to call his direct line at ###-###-#### to arrange a time to speak with him regarding this. Thank you.Andrea L***Executive AssistantMiller Automotive Operations

If you can let us know which dealership you purchased the vehicle from we will be happy to contact the General Manager to look into the issue Thank you, Lindsey

The customer has brought the vehicle into the dealership for repair. As of 5/6/the vehicle has been picked up and a reimbursement of *** was given to the customer for fuel and hotel.Thank you

While I understand
your frustration, unfortunately I am able to assist you at this time. All
reimbursement decisions are ultimately up to Lance as he is the General Manager
of the dealership. Sami W***Executive AssistantMiller Automotive Operations

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is an adequate first step to rectifying the issueHowever, I will not be satisfied until Larry HMiller Honda of Murray apologizes and recognizes the damage they have caused to my credit history due to negligence, contacts the collection agency to cease all collection attempts, and fixes the negative credit entry recorded by Experian as of August
Sincerely,
*** *** *** ** *** *** **
*** *** ** ***###-###-####Honda Pilot

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** It was the Salt Lake City Location

Lee,I am sorry to hear that you are having an issue with our Avondale Dodge location. You will need to get in contact with Mike M*** our General Manager regarding the pricing discrepency. The decisions at our dealerships is left to the discretion of our General Managers and he will be
able to assist you further.Thank you.Andrea L***Executive Assistant Miller Automotive Operations

Thank you for your email.I will be out of the office the afternoon of October - October 17, with little access to my emailIf you need immediate assistance please contact Sami W*** at ***Otherwise I will respond to your message at my first availability.Thank you and have a great day!Lindsey B***Executive Assistant |Automotive Division

Complaint: ***
I am rejecting this response because: I feel like there was no resolutionThere was no direct number provided, and I feel like they should contact me
Sincerely,
*** ***

I have spoken with our General Manager Lance and he and his customer relations manager have replied belowWe believe the dealership disclosed the appropriate information to the customer and we are not encouraging Lance to offer any reimbursement to the customerIf this does not resolve your issue you will need to contact the General Manger Lance directly. Thank you,Sami W***Executive AssistantMiller Automotive Operations

To whom it may concern, As soon as the customer provides receipts for the out of pocket expenses paid, the dealership will provide reimbursementThe remaining balance will go back to the lenderThe only way the funds would go directly to the customer, is if they paid cash for the vehicleIn this situation, the customer has taken out a loan with Ford Motor CreditIt is their funds being used, and what isn't used will go back to the lenderNo additional compensation will be given to the customerThank you, Julie D***

Craig,I am sorry to hear that you've had an issue with one of our Chevy dealerships. If you could let me know the exact dealership you've been working with (ss we have more than one in the state of Utah) I would be happy to contact our Service Manager as well as our Genral Manager regarding
your issue. Thank you.Andrea L***
Executive AssistantMiller Automotive Operations

To whom it may concern, I'm sorry to hear
that you feel the Manufacture purposely held onto your vehicle so you couldn't claim Lemon LawHowever, the dealership has performed the proper steps to repair the vehicleIf you would like to bring your vehicle to the dealership for another diagnostic, they would be more than happy to assist, however any reimbursement or payment made to the customer remains declinedThank you, Julie D***

To whom it may concern, The dealership is aware of this typographical errorAfter being told by the customer
he was concerned about the price and wanted to make sure it was really priced that low before driving down to our storeDealership realized the vehicle was in fact priced incorrectlythe Dealership contacted the customer before he came down so the customer wouldn't waste their time before he knew the correct price of the vehicle of interestDealership apologized for the error and offered an extra $1,off of the correct prie and thanked the customers for bringing the error to their attentionThe price adjustment was corrected immediately the following was listed below that adAlso attached the corrected ad"Actual vehicle price and payments may vary for various reasons, including but not limited to, applicable manufacturer rebates, special limited time offers, dealer incentives, taxes, fees, and buyer's credit qualificationsListed price for the vehicle does not include fees and costs of closing, including but not limited to, government fees, taxes, document fees, title fees, licensing fees, any dealer documentation fees, any emission, inspection or other testing feesAll prices, specifications and availability subject to change without noticeContact dealer for most current information. Although every reasonable effort has been made to ensure the accuracy of the information contained on our website, absolute accuracy cannot be guaranteedThis site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title or non-infringementAll vehicles are subject to prior saleNot responsible for typographical errors."I am denying customer's request to purchase the vehicle for displayed price Thank you, Julie D***

To whom it may concern, Please provide the name/address of the dealership this complaint is regardingThank you, Julie D***

To whom it may concern, Can the customer please verify which Riverdale location they visited, as they both sale used carsIt would be on of the following: LHM Used Car Supermarket Riverdale orLHM Chrysler Jeep Dodge Ram Riverdale Thank you, Julie D***

To whom it may concern, Unfortunately the dealership cannot find a lender willing to approve the customer for a loanIf the customer can provide their own financing, the dealership can help put customer into a vehicle at that time Thank you, Julie D***