Larry H Miller Automotive

Complaint: ***
I am rejecting this response because:Why is it relevent that I come in to work a deal when I am being told by the sales manager that the promised price of the car would not be honored although it was supposed to be NO HAGGLING? Meaning we are not supposed to "work" a "deal" per the stipulations of the price promiseThe consumer is going to drive to the dealership and banter back and forth? As stated, this was a baiting tactic and advertisementThe amount that they were trying to sell the car afterwards was not a compromise and they told me that they could not go any lowerI was told there was no deal to be madeFurthermore, I am making a complaint because these unlawful practices have effected other consumers who have the same sentiments in regards to using "price promise" through Edmunds and the dealerships are liableThen this price was listed on several other used car sites, not just EdmundsAccording to consumer protection laws it does not matter the price differential, it does not matter if it was made in error, nor does it matter the quantity of time it was advertised
Sincerely,
*** ***

Contact Name and Title: *** ***-Executive Assistant
Contact Phone: ***
I have been in contact with the customer as well as our General Manager *** *** at the Avondale Dodge location*** contacted me on 11/4/after he had spoken with the customer and he was helping hin to get
in contact with the appropriate people to get his vehicle issue handled

Complaint: ***
I am rejecting this response because: I have proof via my credit report stating it was pulled twice, again of course there is only one copy because they had me sign the second one for documentation purposes because they already had the actual credit reportIf you would actually speak with your sales men and finance guy they would tell you what occurred because of them apologized profusely for doing so, unless they are not being truthfulI signed the sales contract with the understanding that those things were not on there, hence this complaintAlso, the features that were added after the fact are not what I was told I would be receiving and there was not verification from the sales department or service department they would be installing less than what I expected
Sincerely,
*** ***

Hi ***,I'm sorry to hear that you're experiencing issues at one of our dealerships. In speaking with the manager at that location, according to the vehicles file, it was indeed certified. At the time of certification, the breaks read 5/8ths which is well above
the certification level. On 9/5/they read 5/7ths. The dealership is willing to re-check your breaks for you. They will also provide you with a wheel lock key.If the light bulb in the fog light is burnt out, they will replace it as a courtesy for you. However, if the fog light is cracked or broken, that would be the result of a rock hitting it. Please let me know if you have any further issues or concerns. Thank you,Sami W***Executive AssistantMiller Automotive Operations

Prestige denies the customer's allegations of predatory lendingPrestige did make an error and the payment and is willing to compensate the customer for the fees that were directly associated with this transactionThe customer will need to send in bank statements showing those fees in order for
us the refund the money,

***,I am sorry to hear that you've had an issue with your vehicle purchase. Please contact our General Manager Jay C*** regarding these issues and he will be able to assist you further. Each dealership and the decisions at those locations are left up to our General Managers.
He will be able to provide assistance regarding the items you are requesting. Thank you.Andrea L***Executive AssistantMiller Automotive Operations

To whom it may concern, The dealership will reimburse the customer's deposit backIn order to do so, the customer needs to provide the card information to his sales person or manager, or come into the dealershipThank you, Julie D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***,I am sorry to hear that you've had an issue with one of our dealerships. We have several dealerships in the Arizona market so if you could please let me know the specific dealership that you have been working with I would be happy to get this to the appropriate person so that we can reach
a resolution for you.Thank you.*** ***Executive Asistant-Miller Automotive Operations

Complaint: ***
I am rejecting this response because:
That is not the conversation that took placeWe did not agree to "come up" with the rest of the $The entire $down payment would be paid with the said refund that we would be getting backThat's itThat's the pointWe told Wendy and Anthony that we had no down payment, absolutely no down paymentShe is the one who came up with the refund to be our down payment, she came up with the numberShe stated initially that she would take care of everything, which she did notI had to do itShe said there would be two checks, so I gave her a non dated check and she said they would try to cash it in two weeksWhen The refund check hadn't arrived, I informed them of thisWe informed them when we received the "first" check of $They said well let us know when the second one comes inlater we found out there was never going to be a second checkI never agreed to pay money out of pocket for this vehicle I didn't calculate the refund amount, Wendy didI agreed that if that was the refund amount, that would be the down paymentDan had sad at one point he thought it was taken care of, so they never tried to cash the check I gave them, so it never bouncedAlso, the only response he gave was "well that's your problem" and "do you have a credit card" I am so frustrated that this is even happening right nowI have since brought my vehicle in because the windows aren't working properly and found out that my four year full warranty does not cover electrical problemsIt is just one thing after another with this company and I honestly regret ever buying a vehicle from there I feel that I should only have to pay the $since I was lied to since the beginningThe only reason we did this is because of the refund checkI will gladly pay what I got back as the refundThat was the agreement.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The dealer does not want to talk to me but I went to find some keys that I lost all ignored me including the manager Don't want to deal with me anymore.
Sincerely,
*** ***

So the customer (consumer) gets screwed again at no fault of their ownIf I hadn't sent the add back to the salesman, I would have drove all the way down to the dealership just to have them tell me the add was in error, and then they would have tried to sale me something elseSo I guess it's bad on my part to question the validity of pricesIn other words-- if it's to good to be true it probably isLast time I deal with LHM is SandySorry times
*** ***

***,I am sorry that you are not satisfied with my response. It is up to the General Manager to assist in a situation like this so it would need to be handled by him. If you seek legal counselor they will need to contact our legal representation and our communication with need to end.Thank you.Andrea L***Executive Assistant Miller Automotive Operations

Mr*** came in looking for a diesel but due to his credit and desired payment, decided to go with a gas We never misled him about the fact it was gas He came back numerous times with complaint after complaint and we spent quite a bit in the shop trying to appease him
We deodorized the truck a few times and even went through the heating and AC system looking for a mouse he thought was in there There was no mouse but we damaged the blower motor in the shop while looking so we replaced it with a new one. We had worked into the deal a $credit for tires and wheels He decided on getting that as cash back in order to pay a vet bill for his dog in lieu of upgrading tires and wheels At that time we set him up with a very good set of take offs instead. Dan S*General Sales ManagerLarry HMiller UCS Riverdale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hevstared in his first respond he will fix it niw he saying he can't what can we do to preceed
Complaint: ***
I am rejecting this response because:
Sincerely,
Sandra P***

To whom it may concern, The dealership only pulled the customer's credit onceWe would need to have documentation to prove that an additional inquiry was put on the creditThe dealership and the customer have copies of the paperwork that has the customer's signatures on the after market products and contract of saleEverything was disclosed and signed by the customer. Thank you, Julie D***

Initial Business Response /* (1000, 5, 2014/08/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lhmauto.com
I am more than willing to help resolve this issue please feel free to contact me on my mobile at XXX-XXX-XXXX

Mr***,Will you please specify which Larry HMiller Dealership this is?Thank you,Sami W***Executive AssistantMiller Automotive Operations

I am not satisfied with Troy's response especially since I have waited almost weeks to hear from him via phone as promised and never did. It goes to show that things are promised and never followed thru with. I do not want Troy responding to the inquiry as he is the person this complaint is mainly about. I will not be told that I was not told the satalite radio was included because I was there with other people and we all heard the same conversations. I want to see the paper that so called "documents" everything that was discussed during the sale. I am very interested in seeing what Jerry actually put on there because to my knowledge he did not write anything down the entire time of the sale. And for the records, the radio in my car is satalite radio capable as it has the satalite radio button on it. Why would there be a button if satalite radio was not an option for that type of radio.Please have Troy's boss respond