Landvoice Data, LLC

---------- Forwarded message ----------From: Shawn C[redacted]<sc[redacted]@landvoice.com>Date: Mon, Sep 26, 2016 at 11:06 AMSubject: [redacted] - [redacted]To: "[email protected]" <[email protected]>Customer’s Statement of the Problem:Landvoice posted a video on...

how their product works. I watched their video before making my purchase. I have 2 issues with Landvoice: 1. Once I purchased their product it was not very easy to use just the opposite. Very difficult and cumbersome. The video made it seems like the product worked well. I found just the opposite. I feel the video was misleading as it didn't represent the product well. 2. At the top of the computer screen once I login there is a number of leads remaining. The video never mentioned the number of leads at the top of the screen during the video demonstration even thought they are shown. When I asked Landvoice about this after I made my purchase they said don't worry about that it doesn't apply. If it doesn't apply then why is it there to begin with? It sure seems like Landvoice is limiting the number of leads one has available but never in their advertising is this mentioned. And never was it mentioned to me during any of the conversations I had with any of their people. Hey [redacted],It appears this complaint was sent to the email of our previous sales floor manager who is no longer with us, I would like to apologize for the delayed response. I’m sorry that you feel that system isn’t easy to use, if this is still the case I would like to schedule a time that I can speak to you so that I can understand the parts of the system that seem to be difficult to use. The second issue you mentioned where you saw 1000 leads remaining is a feature in our system that is only visible if you choose to import your leads manually from your MLS, or your MLS doesn’t allow us to import the leads because of certain restrictions the MLS may have. After looking at your account I noticed that you have chosen to receive the leads automatically which should mean the number should no longer be visible, when we pull data automatically you receive everything from the MLS unless you have a zip code filter.Please feel free to contact me directly if you need any other assistance with your account I have attached my contact information. Shawn C[redacted]LANDvoice, Manager,Technical Support.(888) 678-0905 ext. 114sc[redacted]@landvoice.com

To Whom it may Concern; Landvoice would like to express its appreciation for the response given by Ms. [redacted]. We have read over her response and have reviewed her account to find that she did indeed cancel her account on 2/2/2017, and was sent an email that day to confirm cancellation. As Ms....

[redacted] indicated she was not offered a refund, we did email a refund denial to her on, 2/8/2017. We also found that her last bill date was 1/26/2017. Ms. [redacted] spoke of not being refunded for her purchase and then disputing the charges with her bank, and we (Landvoice) disputed back, this indeed was true. However, in our Terms and Conditions, it clearly states that services rendered but not used will not be refunded. Also, customer signed an online service agreement, referred to as a Docusign. It states the same thing as the Landvoice Terms and Conditions, that unless contacted in advance, before bill date, no refund will be offered for services rendered and not used. Because, Landvoice provided services and there were no notes on her account discussing cancellation, Landvoice did not refund the customer, per our Terms and Conditions. The customer agreed to the Terms and Conditions upon signing up for services and a copy of the terms were available to her on our website, and on her Online Portal. Thank You. Landvoice Data LLC [email protected]

---------- Forwarded message ----------From: Shawn C[redacted] <sc[redacted]@landvoice.com>Date: Mon, Sep 26, 2016 at 11:07 AMSubject: [redacted] - [redacted]To: "[email protected]" <[email protected]>Customer’s Statement of the Problem:We recently had our home...

on the market and took it off the market approximately 2 months ago. The last few days we have been absolutely INUNDATED with calls from realtors on our federally registered DO NOT CALL phones. Phone calls will go to me, if no answer, will go immediately to my husband, if no answer, TO OUR 18 YEAR OLD SON AND THEN MY 80 YEAR OLD MOTHER! All phones are DO NOT CALL registered. We finally found out that this company does data mining for real estate agents and supplies contact information on listings that did not sell. We have phoned the business and had them mark all phone numbers as DO NOT CALL on their listing. This company should be required to check the do not call registry before providing phone numbers to anyone. As an example of the volume of calls, I have had 16 calls in the past 3 days - this is my phone only. This was a wonderful touch on our anniversary get-away this weekend. I cannot make this stop as the phone numbers are already out there. I will be filing a complaint on the DO NOT CALL registry as well. Hey [redacted],It appears this complaint was sent to the email of our previous sales floor manager who is no longer with us, I would like to apologize for the delayed response. I would like to inform you that we do cross reference each number against the nation Do Not Call registry and if the number is on the Do Not Call Registry then we place a notification next to the number that looks like this (Do Not Call) If the agent calls at that point then they are legally responsible.We occasionally get phone calls requesting to have a number removed from our system at which point we place the number on our internal black list which some reps refer to as our internal Do Not Call list, so I definitely understand the confusion. By placing the number in this list our system removes the number from any lead in our system and ensures the number is not re-added to the system on a new lead.I apologize for the frustration this issue has caused. If there is anything else I can do to help please feel free to contact me directly.  Shawn C[redacted]LANDvoice, Manager,Technical Support.(888) 678-0905 ext. 114sc[redacted]@landvoice.com

---------- Forwarded message ----------From: Shawn C[redacted]<sc[redacted]@landvoice.com>Date: Mon,...

Sep 26, 2016 at 11:09 AMSubject: [redacted] - [redacted]To: "[redacted]" <[redacted]>Customer’s Statement of the Problem:This morning at 7:52am I received a call from Andrew S[redacted] of Liberty Realty 917-992-6335 who asked me if I wanted to re-list and sell my home with him. He had my name and my home address and was calling on my home number which is privately listed with cablevision and my tripleplay. I pay extra for an unpublished home number of which I do not use or give out other than my alarm company. Mr. S[redacted] explained he purchased a list off the site www.landvoice.com and they gave him my private information. Previously I did list my property with Remax and n[redacted]r did I disclose my private home number. I am very disturbed that my private information has already been sold to multiple Realtors of which I was informed this morning by Mike S[redacted] of customer service at Landvoice that they have well over 8,000 clients in the county and it is hard to narrow down how many Realtors now have access to my private home number, my name and my address. The conflict here is that I am currently working with a Realtor, I work at a Real Estate Firm and this Agent should not be calling me. It is like jumping another Realtors listings and there are compliance laws restricting this. NOT TO MENTION THIS CALL COMING IN SO EARLY IN THE MORNING. At this point, I am issuing a similar complaint against Cablevision for having me pay for a privately listed number that they apparently sold. Both of these companies are now making a commission of sales with my private information and I make nothing other than I will now be harassed at my home after working 2 jobs! Hey [redacted],It appears this complaint was sent to the email of our previous sales floor manager who is no longer with us, I would like to apologize for the delayed response. I would like to inform you that we do cross reference each number against the nation Do Not Call registry and if the number is on the Do Not Call Registry then we place a notification next to the number that looks like this (Do Not Call) If the agent calls at that point then they are legally responsible.We occasionally get phone calls requesting to have a number removed from our system at which point we place the number on our internal black list. By placing the number in this list our system removes the number from any lead in our system and ensures the number is not re-added to the system on a new lead.I apologize for the frustration this issue has caused. If there is anything else I can do to help please feel free to contact me directly.  Shawn C[redacted]LANDvoice, Manager,Technical Support.(888) 678-0905 ext. 114sc[redacted]@landvoice.com

Hi Revdex.com,Case #: [redacted]Landvoice ResponseHello [redacted], It appears this complaint was sent to the email of our previous sales floor manager who is no longer with us. I apologize for the delayed response. I show in my notes that we spoke a few times, of particular...

note is our conversation on 1/21/16 where you decided to use the payment towards other Landvoice services instead of receiving a refund. If you need anything else, feel free to contact us at 888.678.0905. ext 120. Thank you.Chadd B[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],I would like to speak with you to try to address the issues you are experiencing please give me a call at 888-678-0905 ext 114.Thanks.

---------- Forwarded message ----------From: Shawn C[redacted]<sc[redacted]@landvoice.com>Date: Mon, Sep 26, 2016 at 11:10 AMSubject: [redacted] - [redacted]To: "[email protected]" <[email protected]>Customer’s Statement of the Problem:Landvoice billed my charge...

card in the amount of $1299.00 without verbal or written permission. I have no contract with them. Additionally, this unauthorized charge precluded me from the refinancing of my home. Absolutely no resolution when I called. Hey [redacted],It appears this complaint was sent to the email of our previous sales floor manager who is no longer with us, I would like to apologize for the delayed response. After looking at your account I would agree that the account was wrongfully charged, after you requested a refund on 3/17/2016 our refunds department looked over your account and approved your request for a refund and processed the refund from our end as of 3/30/2016.If you have not seen the funds returned to your account, please contact me directly. Shawn C[redacted]LANDvoice, Manager,Technical Support.(888) 678-0905 ext. 114sc[redacted]@landvoice.com

Hey [redacted],It appears this complaint was sent to the email of our previous sales floor manager who is no longer with us, I would like to apologize for the delayed response. I would love to chat with you regarding the account as I believe all the issues you reported in the past have been resolved....

We have made major updates on the backend of the system to ensure that leads are delivered on time both in our system and in the dialer.My contact information is in the signature below. Shawn C[redacted]LANDvoice, Manager,Technical Support.(888) 678-0905 ext. 114[redacted]