Landmark Home Warranty, LLC

Great Service. Always take care of the problem without any difficulties.

We have used Landmark for 1 year after purchasing our home. We chose to use this company because I used them in the past for a home I had years ago. We filed our first service request on our washer in Oct 2017 due to the door leaking, but when the service tech came out, he couldn't get it to leak (of course). Anyway, it continued leaking, but we waited for three months and called Landmark to file a service request again. After paying $70 for the 2nd time, the tech came out and waited for the machine to leak. I had just run a load and it leaked at that time so I took pictures & video of it to prove to him. Anyway, Landmark refused to replace the gasket so we gave up.

Next experience just happened in June 2018. Our dishwasher leaked all over the kitchen floor. When the tech came out, he told us it needed several parts replaced. Landmark chose to replace it with a "comparable" model or give us $548 to purchase our own without paying for an installer. When we were given the website to chose a model, it wasn't the same brand and they were going to charge us $200 more for stainless steel, even though that's the color of the dishwasher that was covered by Landmark. I found the same brand we currently have in the same color we have and they refused to pay for it. Our only option was to take the cash for $548 which didn't cover the new dishwasher comparable to our old one. We ended up paying $799 for the dishwasher & $120 to install it!!!

Needless to say, we will never use Landmark Home Warranty again. We have chosen to go with a different company that has excellent Revdex.com reviews.

We are very pleased with landmark home warranty insurance, they ere very quick to respond to the problem we had with air condition and they send a great specialist and I was amazed they were the first home warrant insurance who followed up to make sure the contractor has contacted us and they changed the whole unit quickly. we thank them very much and recommend this company to who ever is looking for Home warranty Insurance!

Landmark is always very responsive and has superior customer service and follow-up. They have a great contractor network

Landmark home warranty was fast and very helpful when I had air conditioner issues, I got a call back to make sure I was happy. I paid no extra cost and the job was great

For the 1st time having an issue with my home I was glad how smooth the process was done. My A.C was repaired quickly and customer service was very polite and answered any question I had..

Horrible service. I feel cheated. My house has been 85°F+ yesterday and today. Landmark has no contractors available to come make the repairs and will not allow me to submit a bid and get the work done today from a local company, even though it states it can be done in the contract. So I will be paying the bill myself without a chance of reimbursement, but I can't take this heat. Go with anyone else, this company will take your money and make your life as difficult as possible when trying to get repairs done.

What a joke this company is when it comes to timely service. I live in Phoenix and my air conditioning went out this afternoon (it was 110 degrees at my house). I called Landmark right away and got a service request started. The first company said they wouldn’t work on my system. The second company did not answer when I called, and come to find out (from a Landmark rep) they probably didn’t even service my area. The third company was willing to do the work, but I’d have to wait 48 hours for them to show up. When it’s well over 100 degrees outside, a timely response would be the same day. I ended up having to find a company on my own that would come do the repair this evening. The problem is it cost me $485 and Landmark will not reimburse if you don’t use one of their contractors (which by the way they only have three on their list). So as it turns out I pay for a home warranty that is useless when you have an “emergency” repair that needs to be done. I would recommend you look elsewhere if you want a company that actually has a decent list of contractors, and that will get you service when you need it.

We have been with Landmark Home Warranty for two full years and am very happy with their service. We switched after American Home Shield (after 11 years) decided we didn't' clean our HVAC unit to meet the standards of the repair man who came to clean it. We paid to clean the HVAC but AHS would not accept the invoice as proof and dropped coverage of the HVAC unit. Ergo we switched to a company who listens and that's American Home Shield. With one exception, we have had 0 issues with service calls and the issue we had was with the repair service tech not Landmark. Landmark investigated and found that we were telling the truth.

I like that a representative is assigned to me, that I can call and discuss a repair without having to explain over and over what I need and what's going on. Their follow-up has been extremely good with both phone calls and emails.

Mr. [redacted],   I apologize for your continued frustration. To clarify, Landmark knows which contract you have and I have provided two attachments with this reply to verify coverage.   Candace asked that you provide her with a copy of the document which you are referring to, that shows a different coverage amount. This information was not provided to Landmark.   I understand that there has been some confusion regarding your coverage. I apologize. You have the Deluxe Package for Texas. Your coverage is $500 for slab leak repair. This information was provided to you on 5/9/2016.   Landmark will not adjust coverage. Your contract will expire on 5/8/2017. At that time you will have the option to change your coverage.   I hope this information provided will help clarify Landmarks response to your complaint. We provide service and coverage within the warranty contract. We follow the parameters of the contract to be equitable to every valued homeowner.   Best wishes,   Elise N** | Online Reputation Manager | Landmark Home Warranty en**@landmarkhw.com

Don't buy from this company. I was told one thing that wasn't true. I added money to the premium because they told me 1 maintenance onthe septic would be covered, If I called before the year was up. But when I called to have it done before warranty up and they said it's not covered. I have asked to review the transcript but they are still looking for it...... I suggest you look at another company if you want to purchase a home warranty.

What a nightmare experience! Doesn't even deserve one star. Our claim has been denied and after reading through the contract we feel that LHW should not be able to deny it. We have spoken with Angie *** (Manager) several times who has done nothing to help or listen and resolve our claim. Their reason for denial is poor maintenance previous to us purchasing the home. We did have a home inspection done that visually inspected the items and mechanically tested them. All items were found to be in working order and near end of life expectancy. We provided them the report as soon as we moved in (Dec 2017). We have taken care of the furnace in the few short months we have lived in the home, changing filters regularly. Our furnace is covered according to the contract. We have tried to contact the service technician (*** Maintenance) and have not heard a word from them either. You took our $60 service fee and all he did was say the same thing we told you when we opened the claim. What a scam! We would never recommend LHW.

The worst run customer care I’ve ever dealt with. They actually have a recording which says our phone lines are busy, call at a later time. Then they give the name of a company that then declines to accept the assignment only no one from Landmark ever calls you or emails you to tell you of this. Then when you contact Landmark to please give you the name of the next company you’ve been assigned to now, they have recording that says phone lines are completely down. Then when you finally get through hours later, they give you phone number that doesn’t offer the service you need. It just goes on and on. They told me I would have to talk to the authorization dept, but then when they transferred me to wrong sept, wouldn’t give me the number or email of correct dept to complain. You will only frustrate yourself if you give them your money!

WORTHLESS. After moving in, we discovered the dishwasher, fridge AND the washing machine needed various repairs. After their contractor came to review the items they denied them all. COMPLETELY WORTHLESS. Anything they offer you can do cheaper with a better handyman, because THEY WON'T honor their contract.

I have been trying to get a Electrician at my house for over 10 days I have called almost that many times because the first time I had to deal with Landmark it took them over a month to get someone to my house to fix a oven. Now this might just be me but I figure a electricity problem would be a big deal but I guess not. Would Not recommend this company to anyone. Oh and they charged me $65.00 a service fee that they sure cashed fast. To bad their business isnt ran the same.

I purchased a home warranty from Landmark when I purchased our home almost a year ago. They fixed one claim, a dishwasher, with no issues. The second claim, for the Air Conditioner not working, was denied. The denial was due to, according to them, a dirty filter that was sucked into the blower in the attic that subsequently caused the condenser outside to malfunction. On our home inspection, it was noted that there were no issues with the DOWNSTAIRS condenser outside. The information was given to Landmark, to no avail. This has caused us over a week of suffering in the Texas heat, just after I came home from a long hospital stay with a heart condition, not to mention the $2500 out-of-pocket cost to fix the Air Conditioner. The low ranking is due to Landmark's inability to properly focus on customer service as they advertise, and throwing every customer into the group of being a liar (That is the feeling I get when I think about being denied service that I paid for). It was a filter that I changed when we moved in, that I could not have known was faulty enough to cause the damage they say it caused. It's like I don't know if any future claims will be a fight like this one based on some made-up technicality after the fact. It seems that reasons are sought to deny claims rather than simply trusting the customer when the customer says something broke. We will be seeking a home warranty from another company when our warranty expires this year. I hope this honest review helps.

Hi [redacted], Thank you for giving Landmark this opportunity to address your concerns. We have received your complaint and are researching what occurred during this situation right away. I apologize for the frustrating service experience. We always strive to provide a positive claim experience in a...

timely manner. I am sorry that this was not the case for you. We appreciate your patience with us while your claim is reviewed. Thank you for submitting your invoices and allowing us to review them. We will evaluate your claim and get back to you as soon as possible with a resolution. Your feedback is important to Landmark Home Warranty and we do not take this issue lightly. Best Wishes, Elise N** | Senior Customer Care Specialist | Landmark Home Warranty [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have emailed the inspection report for our home to the email listed by Landmark on the response.
Sincerely,
[redacted]

[redacted],   According to our contractor, there is no failure. The heater fired up. The heat exchangers are corroded from chemical damage but heater is running right now. At this point, we must stand by the diagnosis of the licensed and bonded contractor. We apologize about any disappointments in service.   At this time, your claim has been closed due to the diagnosis provided.  Thank you,

Landmark is the biggest regret of my home buying experience.

They usually don't answer their phones. There was one day I waited twice for an hour before being disconnected, only to be told the next day two different stories--one about how their phone system had a glitch and another about how it was a power surge from lightning.

They don't cover most of the things I have called about (even though I have the most expensive warranty).

I involved one of their managers and finally got my dishwasher replaced. Then they sent me a check for half the amount, and I had to fight to get the rest.

Now I have a disposal out, and they say my warranty expired a year ago, even though it's not and they just replaced my dishwasher two months ago and claim to have no record of it.

This company is a complete sham. Steer clear.