Landmark Home Warranty, LLC

the deductable was raised this year. For that price you could pay for as service less.

We have not negative issues so far. Service had been excellent, cordial and on time.

Landmark home warranty is the best!

Had problem with my air conditioner. Landmark send a technician next day and was taken care of. Very professional and caring company. Thank you.

I have had a warranty with Landmark Home Warranty for over a year now. Since I purchased my first contract, the company has changed hands and so has the level of service and truthfulness of the representative. My air conditioning went out on Thursday, October 19th and I submitted an online service request. I followed up with a telephone call because I needed to get my appointment on Friday's schedule with their a/c contractor. However, I did not hear from that contractor until near noon that day. I was scheduled for Saturday afternoon. When the serviceman came and told us that we had blown a compressor, he told us that we would have to pay for the Freon. I told him that I had paid for the premium policy and he stated that the Freon was not covered by the warranty. I told him I knew for certain that at least a portion of the product was covered and he said at that time that the cost per pound for R-22 was about $50 now. Come Monday morning, 10:30 a.m. and I have not heard from anyone. Landmark could not contact the contractor via telephone and I waited until 12:55 p.m. for a call and e-mail. They told me that the Freon would be $100 per pound and that my share of that cost would be $1040! OR... they would settle for $986 cash! My family has been in the home building business for over 50 years and I know that the current wholesale rate for R-22 Freon is $24 per lbs. Landmark is marking up that product 417% above it's cost! Yes, that's 417% over current wholesale cost. Although they are supplying the compressor and the labor, they have built their contract in such a way to be able to charge what ever amount they choose for the Freon. This is an item in the vaguely worded contract that can be manipulated to their advantage at any point. I would be satisfied to pay $60 per pound for the refrigerant, but not $100. To boot, the a/c contractor wife who manages contact with the customer stated to me that she can not change what the warranty company is going to charge me for even though I am paying the a/c contractor directly. She claimed that she worked for a major a/c company in the valley and that company charged $190 per pound for their Freon. Really! Do you think that I'm that stupid? Landmark and their a/c contractor together are working to extort the majority of the cost for these repairs from the customer under the guise that the Freon cost are so high. Landmark is going to find a reason to not fulfill their obligations with vaguely worded contracts, poor service, and a whole lot of lip service. Although their service representative answer with the statement "how can I make your day remarkable," they certainly do not intend to help you whatsoever. You will probably see a response to this that will state their contract wording clearly... what is not stated is the excessive fees they have chosen to charge for products that are deemed "not covered" by the contract. I will be cancelling this contract as soon as I can replace it with another one. The warranty is not worth the paper it is written on. If you are considering a home warranty company, pass this one by. The contract is not worth the paper it is written on.

I pay nearly $600 for my Landmark Home Warranty and had my hot water heater go bad. I was told my total out of pocket based on the plumbers total replacement price including minor code changes would be $695, Landmark is paying the balance of $600. Therefore, with the cost of the warranty and the out of pocket cost for the replacement of my hot water heater heater is ZERO!! I read a similar review here exposing the same issue, more "human errors?" The only human error was on me for purchasing a Landmark Home Warranty. Never again!

Landmark Home Warranty was very elusive with me when I tried to ask what AC services were specifically covered saying they would email me a copy of the type of policy I had and it would have the specifics but I never got anything even after 2 times of asking. I realize they contract with specific companies but after I told them that Restore it Home Services had terrible reviews We were forced to use this company for AC repair and maintenance on the second unit. Took them over a week to come and look at the AC and when they did show up they only quickly glanced at stuff and quoted my husband over $500 for coil cleaning and some other stuff. They were pushy and told him they could do it then and that's when my husband called me to make sure this was legit as they were already asking for payment before even speaking with Landmark. I spoke to the guy myself and told him he should know how Landmark rolls and that the proper protocol was to call them with their diagnosis then Landmark would contact me with their decision as to what is covered and what is not. Then WE would make a decision as to what to do at that point. The guy acted dumb like he didn't know but we all know this is not his first rodeo based on other Yelp reviews and complaints. I called Landmark while these people were still there to tell them about what happened and they kept repeating that they needed to be sent their diagnosis before we authorized work to be done. I told the representative I knew that but I wanted them to know what kind of people these were and that the reviews I had seen online were true after all and that they should reconsider their contract. Took another week before this Restore it Home Services submitted their diagnosis and we had Landmark review and call back all to say that basically the only thing that would be covered is $60 worth of freon and we were on own for the rest of the cost. They gave us the option of getting the check for $60 and hiring someone on our own given our complaint or we had Restore it Home Services go back to fix but we pay the remainder. We opted for the $60 check and we had someone else come in for a second opinion. We had Fresh Air AC come (we've used them before prior to having the warranty) and they came today to give us a second opinion. THEY FOUND NOTHING WRONG WITH OUR SYSTEM!!!! Not even low on Freon as Restore it Home Services said. DONT USE RESTORE IT HOME SERVICES!!!!! I don't know how Landmark Warranty still deals with them. Subsequently we let our warranty expire with them as we don't want to go thru this again and be forced again to use these scammers. I would give them ZERO stars but I was forced to put one to post. Total waste of your money on this warranty company. Needless to say I did NOT renew my warranty that just expired with them.

So far my experience has been horrible. My hot water tank went out, it’s a covered item under my warrenty and all I’ve gotten from Landmark is bureaucratic red tape delaying them replacing the tank and it’s been 5 days and nobody is qualified to make a decision on and item that’s covered on the warrenty!

My dealings with Landmark have been middling; on low level, non-critical stuff, they've been fine. When it came to a major issue, they didn't fair very well, and to be honest, it isn't totally clear whether it was the plumber or Landmark; Landmark certainly was not helpful. Ask yourself, what is more important? A timely repair or a covered one? If I had known on Thursday that it would take until Wednesday to replace a failed (leaky) water heater, I would have paid very good money to bypass Landmark and get the job done on Friday or Saturday. By the time Monday rolled around and it was to be Wednesday before I could get a new heater, no matter how much I paid, nor to whom, I was more than a bit pissed.

(For the record, whether due to my screaming and yelling or just good fortune, I did get a new water heater on Monday. The plumber says it is in part because people try to cheat the system...tell that to the person with water streaming across the garage floor and praying it doesn't get worse for the last 4 days.)

We purchased Landmark Home Warranty on the recommendation of our realtor. We were not given adequate time to do any research so we trusted the recommendation. Worst mistake. Five days after moving into our new home, our stove/microwave combo quit working. I filed a claim on July 5. Within a week they had a contractor come out to look at the unit. The contractor spent 2 minutes (not an exaggeration) in our home. I explained that none of the touch panel was working. He said it went out and left. It was weeks before I heard anything from either our claim agent or the contractor again. The contractor came back with a new part eventually. It still didn't fix the problem. It was weeks again before I heard anything. Our claims manager has been incredibly difficult to get in touch with. When I email him and/or call him, it's often several days before I hear back from him, if at all. After 3 or 4 visits from the contractor we received notification that our claim had been completed and closed (after the contractor was supposed to come back to our house and never showed up). I sent many messages to our claims manager and it took several days again before we heard back from him. He left a voicemail that even though the claim was closed they were still working on the part needed. That was again weeks again and we have yet to hear anything back from anyone. I am less than impressed with Landmark and wish we had never purchased their warranty. I completely understand that these things can take time but communication has been atrocious.

Landmark warranty's motto is to ensure you get the best service. So far, the representatives have been nice and professional on the phone. The technicians they provide to service our problems were very nice and prompt. However, one technician (plumber) I did have to call him because he had not contacted us in the 24 hour time frame. Another reason I gave 4 stars is having to pay the service fee upfront. Other than that, the company has met the basic requirements of a home warranty company.

I filed a claim on 9/4/17 for a broken air conditioner and as of 9/19/17 the ac is not repaired. I have called and email the claim adjuster numerous times and have sent them a picture of the thermostat of the house that displays 90 and 91 degrees. I do not believe a company would leave a family in any state in those conditions. This company has been negligence in this claim and is unacceptable.

Paid $100 deductible, took a week to get a plumber to show up. Then the plumber said the water heater need to be replaced. They call me later that day to tell me that I am responsible for $900.00 out of pocket. The plumber came up with all kinds of bogus charges to drive up the price, they refuse to send a second plumber. Copy of exact email they sent me: "Good Morning, Great news! We are going to replace your water heater and the labor to do so. However there are a few modifications that the warranty does not cover for. Below is the breakdown of the out of pocket expenses. Please review them and let us know that you approve and we can move forward with replacing your water heater. Please let me know if you have any questions or concerns. Thank you! Ball valve $75.00 TMP Modification $50.00 Water line Modification $95.00 Second man $130.00 Permit $175.00 Vent modification $375.00 Total out of pocket $900.00 OR You can take the cash out. Replacement $261 Labor $130 Total cash out $391 *** Please keep in mind due to our negotiated rates with our contractors and vendors out cash outs are not at full retail***" I had a different home warranty company replace a water heater last year and I only paid $125.00 out of pocket- WITH NO MODIFICATIONS. The house is less than 10 years old, and the exact same water heater is available. There should be no modifications. Called the city and the permit costs $55.00, not $175.00. They will never pay for labor on anything that requires a second person. My claim was managed by Jessica D. and Nichole P. I would not recommend this company to anyone that has anything other than a minor problem.

I had a gas leak in the shutoff valve behind my stove. Since the leak was in the shutoff valve, gas to the whole house had to be turned off, leaving me without hot water in addition to being unable to cook.

Landmark collected their $70 service fee and initially selected a contractor who wouldn't be able to come out and look at the gas for a week. I called Landmark back to let them know that this was an unacceptable length of time to be without hot water, and they said they would find a contrator who could come out sooner. They did find such a contractor, who came out the next day, but looked at the job and told me that the person in his company who does that kind of work wouldn't be available until the next week either. At this point I decided I was done letting Landmark pick the contractors, and would find an emergency plumber on my own and pay out of pocket to have my hot water back in under a week. I requested Landmark cancel my claim and refund my $70 service fee.

The did cancel my claim, but refused to refund my fee, despite no service work having been performed. They basically charged me $70 to have a plumber come out for the inspection visit that any reputable service company does for free to provide a quote. When I protested that no work had been done, I was told that it was Landmark company policy that no refunds are offered if a contractor even visits the property, regardless of whether any work is performed.

While charging a service fee seems reasonable--along the lines of a co-pay collected by health insurance--it's only reasonable if the service actually gets done. Keeping my $70 when no work was performed is a shady business practice.

If ZERO Stars were an option... that's what I would give this company.
The best thing that they and their contractors are good at is playing the Blame Game. If you talk to Landmark they say they are waiting on the contractor to order the part or to return the part or to clean up from Hurricane Harvey (yes, they just tried to blame their incompetence on a Hurricane that occurred THREE WEEKS after I opened a claim). If you try and deal with the contractor they send you, you are in for a bunch of excuses and falsehoods as well. When a dishwasher repairman tells me that I'm going to need a new dishwasher, I'm going to think that he knows what he's talking about... but once he told Landmark that same thing, all of a sudden I don't need a new dishwasher, I just need the RIGHT PART (Um, why didn't you bring the right part that I waited for 10 days for you to order in the first place???). Meanwhile... I'm still with out a dishwasher FOUR WEEKS later and no resolution in sight.
There is no accountability with this company and they refuse to admit when they are wrong.