Landmark Home Warranty, LLC

Unsupportive, over the past year there have been issues with the water softener, plumbing, electrical, and nothing is seemingly covered...now the cooktop is out and it appears there is $600 premium and a $1000 cap. You can roll the dice for $70 to see if there's any support from this company. No wonder they can boast an increase in revenue from $5mil to $26.5mil from 2012-2015, when they collect premiums and do not pay out for any services. Probably a great investment but an awful home warranty. Unlimited calls to renew my policy but no one available to take a call to turn me down about the cooktop. Just not worth it in my experience.

Landmark is generally dishonest about pool coverage. They have made all sorts of contortions to get out of ever having to pay anything related to a pool repair, and made up conditions that do not exist in the contract we received.

Requested warranty service twice last month. Both non-emergency. I was matched with a qualified contractor in a timely manner, the service was completed professionally and the results met or exceeded my expectations.

Very good to work with.

We called Landmark Home Warranty because our microwave started sparking and smoking when we turned it on. They sent a company called *** Services out to diagnose the problem. The employee from *** looked inside my microwave and then turned it on. It did not spark. He then put a bowl of water inside, which heated up, so therefore in his opinion nothing was wrong with the unit. The sparking was coming from behind a plate on the right side of the unit. I asked him if he could unscrew a couple screws that were holding in that plate so he could look inside and maybe see exactly what was wrong. He said no, he didn't feel it was necessary. *** sent in a diagnosis to Landmark saying the interior lining of the microwave was damaged. Not sure how he came to that conclusion considering he would not even take the cover off to look inside and see what the problem was. Landmark then called us and said the interior lining is not covered, so they denied our claim. We asked if they could send *** back out to remove that cover (where the sparking is still coming from) and properly diagnose the problem. They said no. We then asked if we could get a second opinion from a different contractor. They said no. We feel as though our microwave issue was not properly diagnosed and Landmark simply did not want to pay to have it replaced, as it's a double unit (stove and microwave), so I'll assume quite expensive. I also feel that Landmark and *** probably work together to make sure expensive repairs are "denied due to lack of coverage". We will definitely not be renewing our contract with Landmark. Very unprofessional company.

Inconsistent standards.

We have been with Landmark for several years and requested our refrigerator to be serviced as it became faulty. They sent a technician out, and they could not repair it and instead issued us a check to get a replacement. During the phone call about this, my wife asked if we could buy a used refrigerator as the amount they were giving to us would not cover the cost of a brand new model that would be similar to the original one. She was told yes, go ahead an buy used. She was not told that it would need to be a used model from a certified retailer, just that it was okay to buy used. She then clarified that if there was an issue with the newly bought refrigerator that we could file a claim on it after our contract renewed.

We bought a used fridge and it was working for about a month and a half and we requested this model to be serviced. Our contract renewed during this period, so multiple service requests in the same contract was not an issue. After charging a service fee and sending a technician, Landmark told us that they would not assist us in paying for the repair as it was a used model. They did not question our first fridge as being a used model before servicing it. Landmark demanded that we provide an invoice for the fridge, we produced a receipt from the person we purchased it from who we paid cash to. Landmark was still not going to assist in financing the repair as the person we purchased the fridge from was not a licensed contractor who could say that it was in working order when it was installed. We got an invoice from our neighbor, a contractor, who helped us move the fridge into our house who said that it was in working order when it was installed. Landmark then came back saying that because we purchased a used model for less than the amount they provided us, the receipt did not have the serial number on it (which they did not tell us it need to have a serial number included) and it did not come from a certified retailer who could speak to it being in working condition at the time of purchase and would therefor deny our service request.

When servicing our first refrigerator, they did not ask for proof of it being in operating condition or that it was purchased new or otherwise. Landmark simply honored the request. I also have an email from Landmark confirming the conversation with my wife that we could buy a used model and did not mention any other conditions with buying a used model. This email said that they would honor this service request because there was a lack of clarity and would train their employees to be more clear on these matter in the future because of this phone call, but would still require proof of it being in working condition upon purchase, unlike the first fridge.

I have email records of us providing what they requested at every step, but they then required more than what was requested when producing something to satisfy their ever increasing demands. I can only conclude that they are not consistent with what they require for service requests and that they change their demands to better suit their needs and not the needs of their clients so that they can deny service.

Excellent , professional and valued home warranty Company

I had a home warranty with Landmark. They will try their best to escape their responsibility. I had my toilet clogged and called them to come, and their contract tried to use the standard "Snake" to remove the clog but did not work and claimed there is a foreign object so that the Landmark Home Warranty refused to pay the cost.

I had to hire a contractor and he used EXACTLY the same "Snake" and successfully removed the clog. So I am so disappointed by the Landmark's service. I paid the money while did not get the service.

So initially we called landmark to address the fact our Water heater was acting up. So they opened a ticket under the wrong issue. Heating element went out like it did 10 months ago... so they sent a plumber to fix it (Anytime Plumber)...he didn’t... so he came back and I told him all about the problem (specifically) and he said he’d order the part and they’d come back and fix it... so the home warranty called and said that that plumber was unable to come back and fix it because they said they were unfamiliar with tankless water heaters and that the issue was booked under a different category (no hot water to faucets, which essentially is the same issue we originally called about)... so we had to call the home warranty company again and told them that they needed to send to the same plumber who fixed it last time. During this conversation the told us that we called about an issue with the faucets (which was not true) and that we had to pay another service charge to have another person come out to look at the issue. So we requested to speak to a supervisor. We told them the issue and the pulled the call to review the original request and confirmed we called about not having hot water. So they sent the plumber that came last time to fix (Lions Den)... guy came and said it would be a week to get the part, and they didn’t rush it)...they finally got the part and replaced it... but the water heater still didn’t work. And when the plumber called the manufacturer to get tech support on the line to troubleshoot they were gone for the day (and they don’t work the weekend, and the plumber came on Friday) so now we have to wait till Monday for the plumber to call them and troubleshoot it which will inevitably result in them ordering a new part and us waiting several more days for them to fix. We are going on the 3rd week with no hot water. We called the home warranty company back on that Friday night, 30 min later we spoke to someone who laughed at us when we told he the issue and she said a manager would call us in the morning. The manager never called us so we called to speak with a supervisor, which we did but she offered no resolution and continued to speak over my wife as she expressed her concerns. Also I have a 3 month old who does like to bath, just not in cold water. Not to mention we need to clean his bottles in warm water, which we don’t have.

This company has been one of the worst companies we have ever worked with. DO NOT USE THIS COMPANY! We moved into our house about a month ago. Within a week, we began having problems with our a/c unit. We replaced the filter and it did not change anything. We called them and they sent out a contractor several days later. The tech was horrible and used horrible language in front of our children. When we reported this incident, this company blew it off and acted like it was not a big deal. Within a few days of this visit, we called Landmark again because our a/c unit had frozen at least 10 times in the last few weeks after downgrading the filter like the tech suggested. We requested to not have the same company or tech and they ignored our request and sent the same guy. He told us that there was nothing that Landmark would do to help us but he would lie and tell them something was broken so that we could get some money toward a new a/c unit. He then told us that he would be happy to contact his boss to see how much it would cost us out of pocket to get a new a/c unit through his company. Our a/c unit has now frozen ever day for a week and Landmark told us it is not failing so they won't do anything about it. It is nearly 100 degrees outside and we have no a/c. Don't waste your money buying a warranty with these guys. They won't back it!

Always helpful and efficient at getting the help we need quickly and professionally

I have had to file a few claims this year with Landmark Home Warranty and I must say it was pretty easy and not stressful knowing they pick a contractor for you and make the arrangements. I will highly recommend their services to new and old home owners!

Landmark Home Warranty is the best warranty company out there. They are on top of every situation that comes up with our home. Everyone we have talked to has been friendly and helpful. They make sure their customers are satisfied, which is very important to us.

I’ve been with Landmark for 3 years now and they have been great to work with. Each claim I had was taken care of promptly and the technicians they sent out have all be kind and professional. I have been very pleased with every interaction. Their customer service employees are great. They are well trained to answer questions and if they need to do some research then, instead of making you wait on the line for forever, they call you back. Once I find a business that is great to work with then it’s hard to get me to switch and I won’t be switching this company out.

TERRIBLE! Our refrigerator broke and they will not cover any of the diagnostic testing. The contract literally say $1500 towards diagnostic and replacement of refrigerator. "They don't cover that kind of diagnostic testing" like WOW! AWFUL company! Use someone else

HORRIBLE!!! I wish SO bad I could give Landmark Home Warranty ZERO stars!!!!! We made a HUGE mistake by not looking online at the company reviews when we went with Landmark. They have been an absolute nightmare and a complete s*** show to work with. Our AC unit went out and they got a contract company to come out and diagnose the issue on a Friday morning. The guy told us what part needed to be fixed and that they would return on Monday to fix it with the part needed. We didn't hear anything about what time they were coming so we called to follow up on Monday morning... there was no record of our AC unit needing a part. Here we are 7 days later and we are still living in a 92 degree house. We called today because we received an email following up to make sure we had an appointment setup to fix the AC and we did not because no one called us. Turns out the warranty company didn't order the parts until YESTERDAY... Are you kidding? They also ordered parts for a different AC unit brand that is compatible with ours because it was cheaper... PLEASE save yourselves and DO NOT go with Landmark. Save everyone you know too and don't let them go through what we have gone through.

Good company! My only complaint is it takes a long time for them to answer the phone calls.
Very easy to schedule services and within 4 hrs.

I been very disappointed on landmark because I had a problem with my ac unit and they would not take full responsibility on fixing it. First they sent a technician to do a diagnostic it comes out to be that they said that there was three parts burn. One the blow motor second the the board and third the thermostat, it come out to be not true I hire another company to fix it because landmark made a decision not to take responsibility on it and believe on their technician. The other company came did a diagnostic and said the ecm is damage only they replace it and my ac is working. I like this company they didn’t gave me any problems or lie to me.. landmark is the worst company to have a warranty on.!

I recently closed on a home and the seller paid for the Home Warranty by Landmark. The garage opener broke about 2 months after we moved in. Gave landmark a call (don't forget the $70 fee for each service call) and they send a contractor out... Landmark denied to replace the opener because it was not maintained properly, it would cost $380 to replace the unit.

Yeah, so when they advertise that they have "no fault" coverage and the warranty provide you peace of mind, it is a complete lie. You will have to fight them for anything that is more expensive than a light bulb. Basically you will have to keep maintenance records of everything inside your house, video yourself lubing your garage door, checking the balance to prove that you did the maintenance.

Needless to say, we replaced the unit ourselves with the Chamberlain B750, took us 4 hours since it's our first time but the cost is only $200. Will proceed to file a charge back for the service call fee and let landmark cancel my contract. Should have gone to homedepot instead of calling landmark.

Landmark has been awesome to work with. We recently purchased a home and have since had issues with plumbing and the air conditioner. Landmark was fast to set up repairs and emailed us frequent updates.