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LadyBoss Rating
Address: 10010 Indian School Rd NE, Albuquerque, New Mexico, United States, 87112-3175
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I don’t know if anyone else has experienced this situation, but occasionally I have problems when placing an order for usually 1 item, where there will be a glitch in the system, and it will charge me numerous times. Whenever that happens, the error will usually be caught by their system right away, (as I can see the reversal charges on my online banking site). The other night while placing a new order, I was once again charged multiple times with one of the over-charges not getting reversed back. I contacted L B Customer Service by email and the following day received a message back that it had been taken care of. I really appreciate their ALWAYS PROMPT response to any questions or problems!! ??
Hey Beverly,
Thank you for taking the time to share your experience! Your feedback is valuable in helping us to make LadyBoss the best experience possible. We are sorry that you have experienced those errors with our system and appreciate you bringing them to our attention. We are working to improve our website in order to prevent this from happening further. Thank you for allowing us to make this right for you as our Support team is 100% committed to providing the best information and services possible! We absolutely enjoy supporting you! Keep up the great work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Great service.It is always a pleasure. It is nice to know that I am with a company that takes pride in what they do.
Hey Debbie,
Thank you for taking the time to leave a review! We absolutely love supporting our LadyBosses as we are 100% committed to helping women lose weight and love themselves again. We do our best to improve every day in order to better achieve our mission. It means so much knowing that you have a good experience each time. We truly appreciate all of your support. Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
When ever I have questions the support site is always very helpful. They also directed me to a FAQ page that answered more questions I didn't know I had! :)
Hey Kim,
Thank you for taking the time to share your experience with us! Your feedback is valuable in helping us make LadyBoss the best experience possible. We absolutely enjoy supporting you during your fitness journey! Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
I have always had very responsive messages from Customer Service and my issues are always resolved. Thank you LadyBoss for making a difference in my life!!
Hey Julie,
Thank you for taking the time to leave a review! We are so happy to hear that you are loving the services LadyBoss has to offer! Our team is committed to providing the best information, products, and service possible to help women lose weight and love themselves again. We absolutely enjoy supporting you. Keep up the amazing work! We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
This is an AMAZING program!! ALL the tools are right there - you just have to utilize them for yourself! THANK YOU KAELIN... YOU SAVED MY LIFE!!!!
Hey Traycee,
Thank you for leaving such an amazing review! It means so much knowing that LadyBoss has truly impacted you during your fitness journey. Kaelin is 100% committed to helping women lose weight and love themselves again. I can't say enough how proud of you we are for your dedication to use the tools we've hard to provide! Keep it up! We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories! You are AMAZING!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
I placed an order for some lean and accidentally added something else that I already have so I needed it canceled from my order and support got it done quickly and refunded that amount
Hey Casie,
Thank you for taking the time to leave a review! Your feedback is valuable in helping us to make LadyBoss the best experience possible. We are so happy to hear that you had a great one! Our Support team is 100% committed to providing the best information and services possible to help women lose weight and love themselves again. We absolutely enjoy serving you. Keep up the hard work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
The service is awesome!! No has ever been rude or made me feel bad for being over weight, they just want to help you through your journey! It's great!
Hey Jaclyn,
Thank you for sharing your experience with us! We are so happy to hear it was a great one! We will continue to improve every day in order to better achieve our mission. Our team truly believes LadyBoss has the potential to change lives. We absolutely love being there to support you during your journey. I can't say enough how proud of you we are for your dedication to use the tools we have provided. Keep up the hard work! We love it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
They are always quick to return my emails when I've had questions and resolve any issues I've had with care and efficiently.
Hey Bonnie,
Thank you for taking the time to leave a review! Your feedback is valuable in helping us to make LadyBoss the best experience possible. Our Support Team is committed to providing the best information, products, and services to help women lose weight and love themselves again! We absolutely enjoy supporting you during your LadyBoss journey! Keep up the great work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
I have always had a positive experience when dealing with support, and greatly appreciate what this company does to change lives!
Hey Tina,
Thank you for sharing your experience! We are glad it is always a great one. Our LadyBosses deserve the best! We truly do believe this Lifestyle has the potential to change lives so we will continue to improve in order to achieve our mission. We greatly appreciate your support for LadyBoss! Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Customer support is excellent. Was contacted quickly and had my issue resolved quickly.
Hey Amanda,
Thank you for taking the time to leave a review! Your feedback is valuable in helping us make LadyBoss the best experience possible. We truly believe this Lifestyle has the potential to change lives. We will continue to do our best in order to achieve our mission. We absolutely love assisting our LadyBosses. Keep up the great work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Very fast response and resolution! Thankyou for your quick response!
Hey Ronda,
Thank you for taking the time to leave a review! We are so happy to hear that you are loving the services LadyBoss has to offer! Our Support team is committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We truly appreciate your feedback and support! Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Hey Ronda,
Thank you for taking the time to leave a review! We are so happy to hear that you are loving the services LadyBoss has to offer! Our Support team is committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We truly appreciate your feedback and support! Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Great customer service! The response was extremely quick and they were professional and very helpful with my needs. Thank you LadyBoss support!
Hey Karen,
Thank you for sharing your experience with us! We absolutely love serving our LadyBosses and doing our best to improve every day! We truly appreciate all of your support and allowing us to serve you during your fitness journey. Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
I was contacted back by LB support team very quickly and they have taking care of my issue.
Hey Jessica,
Thank you for taking the time to leave a review! We are happy to know you had a good experience with our Support team. They are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We truly appreciate the support. Keep up your hard work. We love it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Customer service quickly responds to inquiries for help. The ladyboss program has done a superb job of improving their customer service department.
Hey Erica,
Thank you so much for taking the time to leave a review! Your feedback is valuable in helping us make LadyBoss the best experience possible. It means so much to know that we have truly impacted your experience and provided the service our LadyBosses deserve! We absolutely love serving each of you and will continue doing our best to improve every day. Keep up your great work! You are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
She was wonderful and answered ALL my questions and was so nice!
Hey Myssi,
Thank you so much for leaving a review! We are so happy that you had a great experience with our LadyBoss Representative! Our team is 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. You deserve the best! Keep up the hard work because you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
I love Lady Boss! I love the products, the customer service, and the support in the group!
Hey Christy,
Thank you for taking the time to leave a review! We are so excited to hear that you are loving all aspects and services of LadyBoss. Kaelin and her team are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We truly believe this program has the potential to change lives. Keep up the amazing work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
My experience with Lady Boss super was easy and enjoyable. I emailed my concern and received a verification email with a case number in minutes. A response to my problem was sent via email in less than 24 hours.
Hey Jody,
Thank you for taking the time to share your experience! We are happy to hear that you received the service our LadyBosses deserve! Kaelin and the Support Team are committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We truly appreciate your support and allowing us to help you during your fitness journey. Keep up the great work, you are so worth it!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
On the company's website, in the list of ingredients for their LadyBoss Fuel preworkout, it lists Vitamin B12 in the form of Methylcobalamin, which is the natural form of the vitamin. However, when I received the product, the container lists Vitamin B12 in the form of Cyanocobalamin, the artificial form. I have a genetic mutation which prohibits my body from processing Cyanocobalamin and I get debilitating migraines as well as other side effects if I consume too much Cyanacobalamin. When I contacted the company they said I would only get a refund if I paid for the shipping.
Hello ***,
Thank you so much for reaching out and bringing this to our attention. I enjoyed working with you to make this right. We are tully saddened of the experience you had with our product. As of today, our website has been corrected by the Advertising department to show B12 as Cyanocobalamin. We have processed the full refund of $39.94 as well. Please allow 3-10 business days for the funds to reflect your account.
I can’t say enough how grateful we are for your support. Your feedback is valuable in allowing us to make LadyBoss the best experience possible. Please, let us know if there is anything else we can do for you.
Thank you,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I was forced into a coaching contract under the impression that the coach would be available to me at any time or day. In fact this program was specifically advertised that way. However upon signing up, There were tons of rules given that say to contact other people in the program first and to keep coach interactions to the point. The whole purpose was to have a coach for accountability. What I was given was primarily a group of other consumers like myself. In addition this seemed to be a cookie cutter approach, but what was advertised was a program that would be very tailored to the individual. In addition part of the draw was that there would be am all inclusive week long retreat at the end. In reality, not even the hotel accommodations would be included, just access to basically hang out with other people in the program. So when paying $6000 I was expecting to at minimum have a coach available to me specifically, as well as the vacation at the end. However, this was not the case. I later requested a cancelation from the company, explaining I had lost my job and could no longer afford the large cost for this "program" especially seeing that it was not as advertised. I was then told there was no way to cancel and I was basically out of luck. The company promises you the world and wont let you even speak to a coach without signing the contract. Then when unhappy or unable to pay you are out of luck.
Hello ***,
Thank you for taking the time to provide feedback. Kaelin and the Personal Results Coaches are committed to providing the best information, products, and services possible. Looking further into your case, I see that you emailed on 9/10/19. Due to loss of income, you asked what your options would be as the payments were no longer feasible. Marissa replied, sympathizing with your situation, but she did have to remind you about the contract signed prior, stated below.
Please remember cancellation won’t be granted as you signed agreeing to the full 12 month term: “If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term.” Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time (at least 50 of the 52 weeks of the year). You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed.”
We received your response letting us know that you would try to continue paying. You then asked about payment arrangements and action that would be taken if not paid on time, as you were concerned about credit being affected. Marissa responded that we would work with you if you should miss a payment. We asked to stay in communication as after several missed payments, we would have to turn over your account to a collections agency which would affect your credit. Marissa asked to stay in touch as we never want this to happen to our clients. We want to see our clients have success and feel that they can stay in touch with us so we can work together. Since this time, we did not receive further response.
We are truly sorry for your circumstance and saddened that the LadyBoss Coaching was not what you hoped it would be. Your feedback is valuable in helping us make LadyBoss PRC the best experience possible. We believe the program has the potential to save lives and we will continue to improve so we can better achieve our mission.
We would love to continue communication through our initial email from September as we are eager to receive your feedback on how else we may support you during this journey.
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Complaint: ***
I am rejecting this response because I would like an early termination offer.:
Regards,
***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Hello ***,
The Coaching department informed me that you have been removed for nonpayment. You should have received an email explaining this to you as well. You will remain liable for any amount that you owe. For any further questions or concerns regarding your request, please reach out to *** as they can fully assist.
Thank you,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
Love, love, my ladyboss Lean!! It taste amazing!! It's a little expensive but, it's worth it. It helps you reach your goals, keeps you belly full and you can add it to pretty much anything!!
Hey Maria,
Thank you for taking the time to leave a review! Your feedback is valuable in helping us make LadyBoss LABS the best experience possible. Kaelin and the Product Team are committed to providing the best information and products possible. We are happy to hear that you love your LadyBoss LEAN and the many different recipes you can use it in! We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss