Keurig Green Mountain, Inc.

Resolved ---Sent consumer a new K2.0 K200 in white replacement order# [redacted] as appeasement.

Revdex.com:
I have reviewed the response submitted by the business...

and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Upon research into this matter, the serial number of the brewer is showing it is 4 years out of the warranty period.  We are also showing this particular serial number was reported as defective to us in 2012 and we replaced the brewer at that time to a different customer.  We did speak to...

the customer and explain the situation and offered a discount on a new brewer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. Regards,
[redacted]

We left voicemails for this cusotmer on 4/8, 4/9, 4/13, and 4/21.  We also sent an email on 4/21 with a resolution.  Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We contacted the customer and let her know that the credit has been issued.  thank you

We are sending the customer a no charge replacement brewer via order# [redacted] as appeasement against this complaint [redacted].

we left a message for the customer on 3/6 that we would love to trouble shoot issues with them regarding their brewer functionality and possible replacement if necessary. We will need the serial number in order to proceed. the customer is welcome to contact our corp. customer service dept....

@ [redacted] to discuss a resolution. This is notated on the customers account in our system. the customer is free to reference service request # [redacted] when they call in to streamline the process...thank you

we placed an order for a my k-cup filter per the customer request.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Listening to the customer and making notes, does not solve the problem.  There was no miscommunication, there is misrepresentation of a K40 Keurig as a K55.  It makes people think they are getting something they are not, which is a different model coffee pot.  Please change the number on the pot to reflect the number on the box.  
Regards,
[redacted]

we've attempted to reach out to the customer via phone# [redacted] on 3 occasions 1.15.2016, 1.21.2016 & 9.21.2016 to resolve her issue with appliance 2.0 K350. If we don't hear back today we will attempt to reach out via email. thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to...

accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

They have unsubscribed me from future emails, however, I still have an active account.  I want the account completely deleted from their system.
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...

to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have left several voicemail messages over the past few days so we can resolve this issue.  Unfortunately have not heard back.