Keurig Green Mountain, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was told on the 5th of July a unit was shipped out to me via overnight shipping days went by and I did not receive the unit Called on the 7th to follow up about the unit - told me it was "processing" but would ship out on 7th via overnight shippingHere we are on July 11th and still no unit despite being ensured one was being expedited a week ago. Regards,
*** ***

We left a message for the customer on 3/to contact our corp customer care dept to discuss an appeasement planWe will need the serial number of the brewer to proceedcorp # *** thank you

resolved: we reissued the free coupon codes via the customer's email address: [redacted]. please contact our corp. customer service dept @ [redacted] if she didn't receive them. reissued on 9.28.2016. We recommend checking your spam folder because occasionally correspondence can stray there.  thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or...

resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I will acknowledge that the business has offered to refund the charges, however their mistake resulted in a waterfall of issues within my bank account due to the time period. Because of the charges from this business my car insurance autodraft payment put my account into overdraft resulting in $36 in overdraft fees from my bank because I was not expecting said money to not be in the account when needed. This is not fair to me as the consumer, and I cannot accept the fact that I am just supposed to lose that money plus any fees that will be assessed by the insurance company, when I was not at fault for this situation.
Regards,
[redacted]

We've never received the orig. brewer with serial [redacted] that the customer is referring to, back for inspection despite sending a no charge call tag to the customer on two separate occasions. in order for us to perform a quality inspection we need the appliance back. our practice is...

to send the replacement out simultaneously...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...

#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The [redacted] tracking number is [redacted] and is showing to be delivered 7/12. Thank you

We have been in contact with the customer.  On the original call on 5/4/17 we explained to the customer that we would need to pick up the defective brewer and then we can send him out a new brewer.  We sent [redacted] to the residence 3 times and all 3 times the pick up was either refused or...

there was no brewer for [redacted] to pick up.  We contacted the customer again on 5/23 letting him know we still need to get the defective unit back.  Once we received the defective unit we can send this customer out a new brewer.  The customer responded to our email and refuses to send the brewer back.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
No, this is NOT acceptable.  When I called you people A MONTH AGO, I was told that a replacement brewer WAS BEING SHIPPED TO ME and that I WOULD HAVE IT WITHIN A FEW DAYS since it was being shipped via [redacted].  You people NEVER said anything about picking up the defective brewer first and you people have left us hanging FOR AN ENTIRE MONTH WITOUT A COFFEE MAKER.  I have had to have a couple of brewers replaced by you people over the course of the past several years and NOT ONCE did I ever have to ship the broken brewer back first.  Also, a good friend of ours just had their brewer replaced about 3 weeks ago and they did NOT have to send theirs back and had their replacement within 3 days.  I do not have a box to put the stupid thing in and I am NOT about to drive 45 minutes to the nearest [redacted] or Post Office just to get one.  You either replace my brewer was originally promised, or I will be contacting the Attorney General and I will post my experience all over social media to make other people aware of how you treat customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]Tried calling back and couldn't get ahold of anyone tried again still nothing so I sent an email trying to get ahold of them
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...

to accept the business response that my complaint will be closed as resolved. Thank you for your assistance and for Keurig's immediate response and fast resolution to the problem.
Regards,
[redacted]

We have contacted the customer and we are working with him on a resolution.  thank you

resolved: we are sending the customer a water reservoir overnight shipping on order#[redacted] + we emailed [redacted] 4 free beverage coupons.

And as a side note I want to thank [redacted] for responding in such a quick, professional and courteous manner.  I received a response almost immediately and I'm extremely happy with the solution provided.

On 8/14/2015 09:21:06 AM one of our supervisors [redacted] attempted to reach out to this customer & offer an appeasement. At the time he stated that he refused the offer & would purchase product else where.

Tell us why here...The customer's order has been shipped and is scheduled to be delivered tomorrow 10/14.  We left a message for this customer with the tracking information and our direct contact information should he have any further questions.  Thank you

The customer has been credited for the entire charge: $50.96 Credit request [redacted] should be posted against credit card & bank within 7 business days.

We spoke to the customer regarding the shipping of his brewer.  thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. 
I did receive the  downgraded coffee machine at my request due to two failures in the 2.0 machine, however I have not received the K-Cup coffee vouchers as promised to make up the cost difference
Regards,
[redacted]

We contacted this cusotmer and we were able to resolve this issue. Thank you