Kenny Ross Automotive Group

I recently purchased a new ford truck from this dealer. When I purchased I bought the extra service that included oil changes and tire rotations every 5k miles. I went for my first service and they never rotated tires. I know this because the tires were marked previous to going. It took me over 3 weeks to finally get ahold of the manager about this issue. The GM said he would get me 2 new tires due to cupping and excessive wear but the service manager had a negative attitude about this. I went down yesterday to get the tires and the service manager says he can't put them on due to the wear on the other tires. Then he says "you know this is a scam you are doing" in front of other customers. I do not know how this is a scam when I paid for a service that was not performed.

My husband and I bought 2 fords from them. While we were getting the loans approved and buying the vehicles they were really good to us. The salesman was great! Then when it came to getting service that's when all went south. My husbands new used 2013 Ford Explorer's air conditioner was blowing warm air. He took it in and instead of just putting air conditioning Freon in they talked him into doing a whole gammit of tests in which they charged him a large fee, and all it needed was Freon. They said they were sorry but that's the price and they cant do anything about it. It was raining that day and they put his truck way in the back against the hill and no one would go and get it for him, until he raised a ruckas! Then he was to get 2 free oil changes and they took one off him. They charged him full price. Then whoever changed the oil didn't put the correct filter or oil in the truck and it would leak all over our driveway. After several times of going back and forth to the dealership they finally changed the oil and filter again and solved the problem. My husband took my 2015 Ford explorer up to get the oil changed. They forgot to clear my mileage and the change oil light was on. Today I went up there to get my vehicle washed and everyone was too busy to do it. The lady said well it could be an hour or so because someone is getting their front end alignment done and that means you cant go get your car washed because it's across from the alignment area. I then walked through the entire car place and saw many guys all huddled up talking amongst themselves. NOONE asked me if I needed any assistance. There were guys in 3 and 4 groups walking around but there was NOONE available to drive my car though a 5 minute car wash!. I had a young man who said to me Ma'am I would do it for you but I don't know how to drive. How about that. The only one who showed any concern for my needs.!

My husband and I bought 2 fords from them. While we were getting the loans approved and buying the vehicles they were really good to us. The salesman was great! Then when it came to getting service that's when all went south. My husbands new used 2013 Ford Explorer's air conditioner was blowing warm air. He took it in and instead of just putting air conditioning Freon in they talked him into doing a whole gammit of tests in which they charged him a large fee, and all it needed was Freon. They said they were sorry but that's the price and they cant do anything about it. It was raining that day and they put his truck way in the back against the hill and no one would go and get it for him, until he raised a ruckas! Then he was to get 2 free oil changes and they took one off him. They charged him full price. Then whoever changed the oil didn't put the correct filter or oil in the truck and it would leak all over our driveway. After several times of going back and forth to the dealership they finally changed the oil and filter again and solved the problem. My husband took my 2015 Ford explorer up to get the oil changed. They forgot to clear my mileage and the change oil light was on. Today I went up there to get my vehicle washed and everyone was too busy to do it. The lady said well it could be an hour or so because someone is getting their front end alignment done and that means you cant go get your car washed because it's across from the alignment area. I then walked through the entire car place and saw many guys all huddled up talking amongst themselves. NOONE asked me if I needed any assistance. There were guys in 3 and 4 groups walking around but there was NOONE available to drive my car though a 5 minute car wash!. I had a young man who said to me Ma'am I would do it for you but I don't know how to drive. How about that. The only one who showed any concern for my needs.!

In 2016 I leased a Nissan Rogue from Kenny Ross located in Zelienople, PA. Because off going health concerns I requested a two year lease. If my health situation would happen to decline or worsen, I didn’t want to burden my wife with having to pay off a long term lease. The salesman at Kenny Ross said they only offer three year leases and a 24 month lease was not an option. At the same time the salesman assured me that if my health declined which unfortunately it has, that I could terminate the three year lease at any time, penalty free with no repercussions. Since February of 2018 I’ve tried to end the lease but unfortunately Kenny Ross will not allow without penalty. Furthermore, I recently found out that Kenny Ross does offer leases ranging from 24-60 months. It’s been lie after lie with the car dealer. My wife and I agreed to the 36 month lease since the salesman promised us that we could return the vehicle at anytime. The salesman is no longer employed at Kenny Ross and the management staff refuses to stand behind the commitment that was made to us. For about $2000, I can buyout the lease which isn’t fair to me. Its a shame if this is how the Kenny Ross management staff treats the elderly, sick and disabled.

After dealing with a salesman that assured me a loan was approved and wanted to do business. You can imagine how I would rate them after being ignored for 3 days then basically being attacked on the phone and called a liar. I'm pretty sure it's because I went above the salesman to get a response what was going on because that was thrown at me too. Never heard back from anyone. Awful professionalism all around

After dealing with a salesman that assured me a loan was approved and wanted to do business. You can imagine how I would rate them after being ignored for 3 days then basically being attacked on the phone and called a liar. I'm pretty sure it's because I went above the salesman to get a response what was going on because that was thrown at me too. Never heard back from anyone. Awful professionalism all around

If I could give a negative amount of starts on this review I totally would! I had the MOST AWFUL experience at Kenny Ross Mazda and will never return nor will I ever recommend them to anybody I know. I live about an hour away from this dealership, but they were running a good special on the car I got (Mazda 3), they knew about the long travel time to get to the dealership, so they assured us that they would have everything ready to go for us to purchase the car the next day we walked through the door. When we got to the dealership to sign the papers (mind you they knew we were coming this day and they were supposed to have all the papers ready to go) there were other customers there so we had to wait in line, which was no big deal, until we waited so long (~2-3 hours) that once they could finally help us it was too late for us to purchase the car... We came back the next day after being assured AGAIN that they would have everything ready to go when we got there. Again we got there and had to wait in line, which is no big deal until it was approximately another 3 hours that we waited. We had to go to the Subaru dealership to finance because Mazda couldn't do it. I was the only borrower on the car and my dad was to only be on the title for insurance purposes (I was still on his insurance plan), but when we went to sign the papers it was the other way around. I questioned it and the Subaru finance woman rudely argued up and down with me about it until the finance man from Mazda came down to check on us and he told her THE EXACT SAME THING I TOLD HER! Up until this point this woman was extremely rude and not personable in the least bit, but after realizing that she was completely wrong she tried to be friends with my family and I. I should have known from that point that this was a bad idea to buy the car, but I didn't... I was sent home with a temporary registration as per usual, but never got the real registration. I called AT LEAST once a week to ask about the registration and was told that it would be coming "soon." Apparently soon wasn't before the temporary registration was up because I never received it. When I called to tell them this my registration and sticker for my plates was magically placed in the mail and made it the following day to my house with the dealership's address on it not mine. (The envelope that was originally sent was within the envelope that was sent to my house) I was also sent home without the key for my wheel locks and instead of sending the key to mine, I was sent a whole other set that didn't fit my car. They weren't even offered to be put on my car for me, so the poor guy who had to change my tires worked a good deal to get them off without a key. (Thank God I didn't get a flat tire before they were removed) This was completely and utterly ridiculous in my book and I find it very rude that the only thing I was offered was an offhand apology and two free oil changes from this whole ordeal, which will never be used since I had my oil changed there once and they lost pieces from the cover under my car. I have zero faith in this dealership and refuse to take my car there!

If I could give a negative amount of starts on this review I totally would! I had the MOST AWFUL experience at Kenny Ross Mazda and will never return nor will I ever recommend them to anybody I know. I live about an hour away from this dealership, but they were running a good special on the car I got (Mazda 3), they knew about the long travel time to get to the dealership, so they assured us that they would have everything ready to go for us to purchase the car the next day we walked through the door. When we got to the dealership to sign the papers (mind you they knew we were coming this day and they were supposed to have all the papers ready to go) there were other customers there so we had to wait in line, which was no big deal, until we waited so long (~2-3 hours) that once they could finally help us it was too late for us to purchase the car... We came back the next day after being assured AGAIN that they would have everything ready to go when we got there. Again we got there and had to wait in line, which is no big deal until it was approximately another 3 hours that we waited. We had to go to the Subaru dealership to finance because Mazda couldn't do it. I was the only borrower on the car and my dad was to only be on the title for insurance purposes (I was still on his insurance plan), but when we went to sign the papers it was the other way around. I questioned it and the Subaru finance woman rudely argued up and down with me about it until the finance man from Mazda came down to check on us and he told her THE EXACT SAME THING I TOLD HER! Up until this point this woman was extremely rude and not personable in the least bit, but after realizing that she was completely wrong she tried to be friends with my family and I. I should have known from that point that this was a bad idea to buy the car, but I didn't... I was sent home with a temporary registration as per usual, but never got the real registration. I called AT LEAST once a week to ask about the registration and was told that it would be coming "soon." Apparently soon wasn't before the temporary registration was up because I never received it. When I called to tell them this my registration and sticker for my plates was magically placed in the mail and made it the following day to my house with the dealership's address on it not mine. (The envelope that was originally sent was within the envelope that was sent to my house) I was also sent home without the key for my wheel locks and instead of sending the key to mine, I was sent a whole other set that didn't fit my car. They weren't even offered to be put on my car for me, so the poor guy who had to change my tires worked a good deal to get them off without a key. (Thank God I didn't get a flat tire before they were removed) This was completely and utterly ridiculous in my book and I find it very rude that the only thing I was offered was an offhand apology and two free oil changes from this whole ordeal, which will never be used since I had my oil changed there once and they lost pieces from the cover under my car. I have zero faith in this dealership and refuse to take my car there!

It started in 11/10/2015 when I purchased a 2015 Jeep wrangler Rubicon from the dealership. The jeep had a lift and after market accessories added too it. I asked the salesmen (Jack W) who had been with Kenny Ross for almost 30 years and has since retired, if all the after market modifications would void the warranty. He replied NO. I was not feeling good about the situation so I agreed to purchase an additional warranty sold by Kenny Ross for an additional $3765.00 just to make sure I was not getting the short end of the stick. The finance manager Brent H also assured me that no warrenties will be void with the jeep after market equipment.
Less than 1 year later I began to have problems with the suspension and axles to the front on the vehicle. I took it to a jeep dealer where they told me they could not do any work on it, and *** literally would not pay them for the work because of the modifications. I immediately called Kenny ross ford south to set up an appointment with the General Manager, Tom M. I sat down with Tom and the original finance manager Brent who sold me the vehicle. Tom said he can not do anything for me because the after market warranty I purchased for $3765.00 was also not going to cover any of the existing problem. Tom told me to resolve the issue I could pick a new vehicle out and he would take the Jeep off my hands for what I owed on it. I clarified negative equity and all? He told me YES and shook my hand.
On 12/7/2016 I purchased a Ford Fusion with 0% interest. Once again extra extended warranties purchased. I since then have just been making my payments and thought I was happy and they truly won back my business from the situation. I was wrong.

On 4/11/18 I was getting my oil changed at Kenny Ross (adamsburg location) and while I was waiting I wanted to see what the numbers would look like if I purchased a different vehicle. They pulled my information, told me I owed 39,900 on my current car and it was only worth 21,000. I was confused. I pay 0% interest how could I be that upside down on a car? $18,900? Well when I came home I got out my paperwork from the purchase and noticed that Tom and Brent tied $8532.00 Negative equity from that jeep into the fusion without me knowing and lying too me. That in my book is fraud. That's not how you treat customers especially ones who were willing to give you a second chance and earn their business back after the 1st dishonest practice.

On 4/16/18 I personally walked into the Kenny Ross ford south location to learn that Tom GM of 23 years with the dealership and Brent the finance manager both were no longer employed with them. I sat down with the new General Manager Jeffrey B. He made a copy of my paperwork I brought and told me he would call me the next day. 4/17/18. He has not called me back since. I called on 4/19 and 4/24 and left messages on his VM to return my call. He has ignored me. I stopped into the dealership since he could not call me back, and he was "out" . I gave my information to a sales manager named Brian and he said he would personally hand him my number again. Still nothing....It's now over two weeks later. I am past trying to work this out with the dealer. They have cheated me on 2 different vehicles with fraud and dishonesty. I now would like the refund of what they told me I was getting when I purchased this vehicle.

On January 11, 2018 I had my 2011 Ford Focus towed to Kenny Ross Ford, I provided them a background of what happened to my car when it broke down a few days prior as well as my extended warranty information for billing purposes. They informed me that the crank sensor was the issue found and what came back as the computer reading and was replaced. They stated, "the car drove into the shop, but now will not start." I asked them what other problem there was and Dick, the service attendant I spoke to said, "I don't know but we're going to try to find it." After waiting a week I called for an update, Dick stated they still could not find the issue. January 26th they said it could be a CKP sensor issue and February 14th they unplugged and replugged all of the sensors but still were not getting a code back when they ran diagnostics. Every time I called Dick for an update he wouldn't answer the phone or return my messages. Finally I called the sales department and the manager apologized and said, "I don't know why he is not returning your calls and quite frankly he's not happy with me when I go back there and ask him to call you." Finally Dick called me back saying that the sales manager was standing beside him and he had no updates for me on the car. February 15th they still were trying to fix the CKP sensor, insisting that was the issue. After continuing to not give updates and Dick stated, "when we find the issue it will be something small and stupid," I went in on March 8, 2018 to have the car towed to a local mechanic. I arrived at 9:45 AM and they handed me a bill for $2053.11 I said I will pay the deductible for my warranty, which was billed, and the oil change, tire rotation and spark plugs, but that is all, to which they agreed. I told them that I had AAA coming to tow the car out, and received the confirmation call while standing next to Geoff, the service manager, and told him the tow was about 10 minutes away. I went back out and waited for AAA in the parking lot with my 2 small children. The tow service arrived and the driver went in for the keys and came back out and told me he was informed by Geoff the car would not be ready until 4-5 PM. I went back inside and asked Geoff why he didn't inform me the car wasn't ready yet when I told him earlier that AAA was on the way. He said, "I misunderstood you." When I turned to leave the service desk, where both Dick and Geoff were standing one of them mumbled, " *** I had my 4 month-old and my 2-year-old with me and couldn't address that comment at the time. When I went back at 5 PM without my kids I asked them who said it and they said they "didn't hear that comment."

On April 24th the mechanic we hired found the issue, "technician found repair made to crank sensor wiring shorting to ground through harness shield, found terminals reversed in crank sensor hard shell connector." So the initial issue, that came back when they ran diagnostics that they "fixed" and billed my warranty and were paid from my warranty for, they fixed incorrectly. We didn't have our car from January 16-April 25 because they didn't plug in connectors correctly. It cost us $900 for the mechanic to find the issue and correct it.

I was very disappointed in the sales practices of Kenny Ross Subaru. When my Subaru was totaled, I went back to Kenny Ross Subaru to purchase a new one, They offered to hold one for me and insisted on a $500 deposit. 2 days later when I called and said I didn't want the car as I was still waiting on the insurance payment the salesman and sales manager both tried to tell me that they had undercoated the car and I had purchased the car. Lucky for me I had never signed any papers. Not sure why they tried to intimidate me. I really liked the Subaru that was totaled and was going to pick a new one shortly. After pointing out that I never signed any papers I did get my deposit refunded. Car shopping is never a fun experience, but this one is the worst I have experience as a repeat customer.

I was very disappointed in the sales practices of Kenny Ross Subaru. When my Subaru was totaled, I went back to Kenny Ross Subaru to purchase a new one, They offered to hold one for me and insisted on a $500 deposit. 2 days later when I called and said I didn't want the car as I was still waiting on the insurance payment the salesman and sales manager both tried to tell me that they had undercoated the car and I had purchased the car. Lucky for me I had never signed any papers. Not sure why they tried to intimidate me. I really liked the Subaru that was totaled and was going to pick a new one shortly. After pointing out that I never signed any papers I did get my deposit refunded. Car shopping is never a fun experience, but this one is the worst I have experience as a repeat customer.

I purchased a used 2006 GMC Envoy from this dealer. At the time of sale, vehicle was presented as a highly maintained and newly inspected vehicle in great shape with no issues. Since the Dealer had just state inspected the vehicle I trusted them. Shortly after taking delivery of this vehicle, the check engine light came on and vehicle started to run rough. I have taken this vehicle to my mechanic several times attempting to find the problem and get it corrected to no avail. It is now apparent that this vehicle had this problem when the dealer sold it to me and have to have known about it because in order to state inspect the vehicle they would have had to manually clear the defect codes from the vehicle in order to temporarily turn off the check engine light. This is the only way that would account for the check engine light not have been on during my test drive of this vehicle. That also would explain why the check engine came on within a day of my purchase. Since I bought this vehicle from a GMC dealer whom has an entire vehicle maintenance department at their disposal, this Dealer known or should have known of this problem with this vehicle prior to selling it to me. This fact is further corroborated by the fact that they would have had to willfully,maliciously and manually clear the computer defect codes in order to turn off the check engine light prior to my test drive and purchase

A year after a bought a Nissan Altima, I traded it for a Buick; therefore, I asked for a refund of the Nissan's extended warranty. I was told to go over and sign some paperwork--which I did, but I never received my check. I called Nissan about it, and my phone calls were ignored.

SLEEZY USED CAR SALES PRACTICES! DO NOT WASTE YOUR TIME ATTEMPTING TO BUY A USED VEHICLE AT KENNY ROSS BUICK GMC SUBARU MAZDA!!!
I reached out to Kenny Ross Buick GMC Subaru Mazda through Cars.com on Monday, 1/22/18 regarding a used 2008 Pontiac Solstice GXP (stock# ***).
I received an almost immediate callback from Ron S, Used Car Internet Manager/Salesperson, who was extremely pleasant and provided me with great info on the vehicle.
Tuesday, 1/23/18 I sent an email to Ron regarding the price, as well as expressing my willingness put a deposit down to hold the vehicle, and my interest in financing for the vehicle. I also told Ron that the earliest I would be able to get down to pick the vehicle up would be Saturday, 1/27/18 since I live 2+ hours away from the dealership in Erie, PA.
After calling and speaking to Ron later in the day on 1/23/18, we came to an agreement on the price, and Ron provided me with the financing application.
I immediately submitted my financing application to the dealership, and emailed Ron with a copy of the confirmation. I also let Ron know that I was going to apply for financing through my own financial institutions to compare rates.
I also asked Ron again if I needed to put a deposit down to hold the vehicle as I didn’t want it sold before I could make it to the dealership.
From my credit tracking app, Kenny Ross Mazda pretty quickly pulled my credit on 1/23/18.
Ron responded on 1/23/18 saying “Unfortunately, it's company policy not to take deposits to hold vehicles. There have been a few inquiries on this one since we lowered the price, but you appear to be the only one serious enough to actively pursue purchasing it. Looks to be a good bet that it will be here for you on Saturday.”
Interesting response, especially considering the dealership was more than happy to immediately run my credit, which obviously impacts my credit score, and shows my seriousness about purchasing the vehicle, but I just chalked it up to weird dealership practices.
Ron was out of the office Wednesday, 1/24/18, so I called the dealership to chat with someone to give me an update on the finance application I submitted through the dealership.
I was put in contact with Paul, the used car manager, who was friendly, and explained that they were going to run my rates against their banks once I arrived on Saturday and had checked out the vehicle. Everything sounded great and seemed set for Saturday morning.
I was approved for financing through two of banks that I worked with on my own, and I sent my pre-approval information and rate details to Ron on 1/24/18 so that they could use my approved rates as comparisons. I also asked about the sales price on the Solstice, which had been lowered again on Cars.com.
Ron responded on 1/25/18 saying I would pay the lowest advertised price. I responded with thank you and that I would see him on Saturday morning, 1/27/18.
Fast forward to 5:30pm on Friday 1/26/18 (half an hour before the dealership closes), I receive a voicemail from Ron Schwartz saying “Not such good news. Somebody sold the Solstice today. Kind of bypassed myself and the used car manager. One of the general managers from one of the other stores had it sold it to one of their friends.”
Understandably, I was pretty take back by this considering that 1) I had pre-approved financing for this vehicle 2) the dealership had pulled my credit for the vehicle and 3) I had asked multiple times if I could put down a deposit so that this vehicle wouldn’t be sold out from under me, which the dealer refused to take.
I called the dealership back and asked for Ron who was “with a customer”, but was given Paul, the used car manager. I asked Paul what the story was and why the vehicle had been sold when I had been working with them all week long on this vehicle. I got the same story about how it was sold to “some friend of the GM” and that they “felt really bad”, but “sometimes this just happens and it sucks”.
No Paul, this should never happen. I was straightforward and clear with my intent to purchase this vehicle. Just because I am a customer that is 2 hours away from your dealership doesn’t mean I am any less serious about purchasing a vehicle. Your team had all of the information above that I had every interest in buying this vehicle, and it was still sold out from under me.
Your dealership has negatively impacted my credit by pulling my credit for a loan that isn’t going to happen now because your dealership decided to sell a car out from under me. Your dealership wasted my time, and you have lost me as customer.
I will never do business with any of the Kenny Ross dealerships again, and I will be sure that everyone I know between Erie and Pittsburgh never does business with a Kenny Ross dealership again.

SLEEZY USED CAR SALES PRACTICES! DO NOT WASTE YOUR TIME ATTEMPTING TO BUY A USED VEHICLE AT KENNY ROSS BUICK GMC SUBARU MAZDA!!!
I reached out to Kenny Ross Buick GMC Subaru Mazda through Cars.com on Monday, 1/22/18 regarding a used 2008 Pontiac Solstice GXP (stock# ***).
I received an almost immediate callback from Ron S, Used Car Internet Manager/Salesperson, who was extremely pleasant and provided me with great info on the vehicle.
Tuesday, 1/23/18 I sent an email to Ron regarding the price, as well as expressing my willingness put a deposit down to hold the vehicle, and my interest in financing for the vehicle. I also told Ron that the earliest I would be able to get down to pick the vehicle up would be Saturday, 1/27/18 since I live 2+ hours away from the dealership in Erie, PA.
After calling and speaking to Ron later in the day on 1/23/18, we came to an agreement on the price, and Ron provided me with the financing application.
I immediately submitted my financing application to the dealership, and emailed Ron with a copy of the confirmation. I also let Ron know that I was going to apply for financing through my own financial institutions to compare rates.
I also asked Ron again if I needed to put a deposit down to hold the vehicle as I didn’t want it sold before I could make it to the dealership.
From my credit tracking app, Kenny Ross Mazda pretty quickly pulled my credit on 1/23/18.
Ron responded on 1/23/18 saying “Unfortunately, it's company policy not to take deposits to hold vehicles. There have been a few inquiries on this one since we lowered the price, but you appear to be the only one serious enough to actively pursue purchasing it. Looks to be a good bet that it will be here for you on Saturday.”
Interesting response, especially considering the dealership was more than happy to immediately run my credit, which obviously impacts my credit score, and shows my seriousness about purchasing the vehicle, but I just chalked it up to weird dealership practices.
Ron was out of the office Wednesday, 1/24/18, so I called the dealership to chat with someone to give me an update on the finance application I submitted through the dealership.
I was put in contact with Paul, the used car manager, who was friendly, and explained that they were going to run my rates against their banks once I arrived on Saturday and had checked out the vehicle. Everything sounded great and seemed set for Saturday morning.
I was approved for financing through two of banks that I worked with on my own, and I sent my pre-approval information and rate details to Ron on 1/24/18 so that they could use my approved rates as comparisons. I also asked about the sales price on the Solstice, which had been lowered again on Cars.com.
Ron responded on 1/25/18 saying I would pay the lowest advertised price. I responded with thank you and that I would see him on Saturday morning, 1/27/18.
Fast forward to 5:30pm on Friday 1/26/18 (half an hour before the dealership closes), I receive a voicemail from Ron Schwartz saying “Not such good news. Somebody sold the Solstice today. Kind of bypassed myself and the used car manager. One of the general managers from one of the other stores had it sold it to one of their friends.”
Understandably, I was pretty take back by this considering that 1) I had pre-approved financing for this vehicle 2) the dealership had pulled my credit for the vehicle and 3) I had asked multiple times if I could put down a deposit so that this vehicle wouldn’t be sold out from under me, which the dealer refused to take.
I called the dealership back and asked for Ron who was “with a customer”, but was given Paul, the used car manager. I asked Paul what the story was and why the vehicle had been sold when I had been working with them all week long on this vehicle. I got the same story about how it was sold to “some friend of the GM” and that they “felt really bad”, but “sometimes this just happens and it sucks”.
No Paul, this should never happen. I was straightforward and clear with my intent to purchase this vehicle. Just because I am a customer that is 2 hours away from your dealership doesn’t mean I am any less serious about purchasing a vehicle. Your team had all of the information above that I had every interest in buying this vehicle, and it was still sold out from under me.
Your dealership has negatively impacted my credit by pulling my credit for a loan that isn’t going to happen now because your dealership decided to sell a car out from under me. Your dealership wasted my time, and you have lost me as customer.
I will never do business with any of the Kenny Ross dealerships again, and I will be sure that everyone I know between Erie and Pittsburgh never does business with a Kenny Ross dealership again.

Went to purchase a car, Told them only to run my credit once, which they then ran it 5 times without my permission to do so. Then they came back telling me the only way I could get financed was with 5K down or if I purchased a warranty for 2600 dollars. Which I am pretty sure bad business practice and illegal to force a product on someone just to get financed

Went to purchase a car, Told them only to run my credit once, which they then ran it 5 times without my permission to do so. Then they came back telling me the only way I could get financed was with 5K down or if I purchased a warranty for 2600 dollars. Which I am pretty sure bad business practice and illegal to force a product on someone just to get financed

On November 28, 2017, I went to the Kenny Ross dealership to look at a used 2009 Mercedes Benz SL550 vehicle that was advertised on the Pentagon Federal Credit Unit Auto Buying Service's Website. The salesman's name assigned to me was Dominick F. The first issue is that the vehicle was marked with a red sticker in the windshield as "Certified" and on the dash was a copy of the Dealer's FREE Limited Warranty 100% parts and labor coverage of the drive train components for three months after purchase. This document stated "Ask the dealer for an copy of the warranty details". When I asked the salesman for a copy of the actual warranty, he said that the Finance Office would provide it. Then I asked him how the process would work if I need to submit a claim for a repair of the SL550, he said I'd take the vehicle to my local Mercedes Benz Dealer and the repair would be covered by the Kenny Ross Dealer. When I asked him to confirm that process, he left the office to talk to his boss. When he came back, he said that there is no Kenny Ross Warranty Coverage on this vehicle........it's being sold "as is" and that the Warranty Coverage offer was a mistake.

I then made my price offer of $27500 (vehicle was posted for sale at $28500) but also I wanted the vehicle to be inspected by the *** Company, the local Mercedes Benz Dealer, Wexford, PA, before I would buy the vehicle. I would pay the $120 for this inspection to ensure there were no major problems with the vehicle, especially since the salesman said the Kenny Ross Warranty won't be provided. The salesman then accused me of trying to steal their profit with my price offer, and also would then nitpick them on the condition of the vehicle based upon the Mercedes Benz inspection report. I objected to his comments about the Mercedes Benz dealer inspection, that I would require that of any used Mercedes I buy for any price. He once again left to talk to his boss about my price offer and vehicle inspection request and came back that they would agree to take the vehicle to the Mercedes Benz dealer for the inspection but that I would have to pay their full price $28500. I left and said I would think about it over night and get back to him in the morning. I decided to not buy the vehicle due to the dealer's handling of the transaction: Their removal of the posted "Certified Vehicle" Warranty, and the salesman's derogatory comments to me about both my price offer and my request that the vehicle be inspected by the local Mercedes Benz Dealer even though I would pay the $120 for the inspection.

The salesman's behavior was very unprofessional making his derogatory comments about my price offer and request to have the vehicle inspected by the local Mercedes Benz dealer; removing the Kenny Ross Warranty Coverage that was marked in the vehicle is an inappropriate business practice.

Purchased car new with "Lifeguard Rustproofing" from Kenny Ross. It is for as long as I own it or until the car reaches 125,000 miles. The car has approximately 111,000 miles on it. The car is rusting. I got a estimate from Kenny Ross auto body dept. for $1756.01 to replace the lift gate. Jeff F from there collision center told me I should of noticed the rust and brought it them sooner. So they will not honor the warranty.
And there is rust around the rear wheel wells that needs repaired.