Kenny Ross Automotive Group

I purchased a 2017 BMW 330x idrive from Kenny Ross Mazda, the moment I returned home I a check engine light came on relating to the drive train, when checked the code was apparently reset multiple times. I called the dealership multiple times and received no return call. The tires have been repeatedly losing air and I am told that they need to be replaced. And now the AC on high sounds like a loud boat motor. I feel that I was sold a lemon and they are not returning my calls because they are aware of such.

I purchased a vehicle from this dealership is 2016. I have had multiple problems with the car breaking down. It has been in the shop over 20 times for various problems. I called the dealership MULTIPLE times asking to speak with a manager I was never permitted to do so. The last time the receptionist told me "we didn't build the car here we just sold it to you" I feel like I was just dismissed after making the purchase and hung out to dry. I really believe the car was in a flood and this was not disclosed to me when I purchased the vehicle. Water was leaking into the cabin of the vehicle within a week if purchase. This problem cost almost $200 to fix and things went down hill from there. I have spent thousands of dollars trying to keep it on the road. At one point when I took the car to get inspected I of the spokes holding the wheels on were so rusted they broke off. This cost $200 to fix as well. I feel lucky that the wheels did not fall off while I was driving. The car only has 66000 miles on it. I have put 2 alternator in the car a battery spark plugs carburator cleaned out just to name a few. I feel I have had no satisfaction with the car or the "customer service" that I received here. This has been a very stressful nightmare with no retribution or satisfaction of any kind. Horrible!

On a recent safety inspection my 2018 Ford F150 needs a tire replaced at 19.5K miles with the tread wore down the middle. Most auto service experts agree this is the result of improper tire pressure or improper tire rotation. Kenny Ross Ford South insists this is normal for the Ford Truck at 20K miles. The service manager tried to tell me it's the result of the tire being the 'Drive Wheel" and that the tire could not have been overinflated since the TPMS did not alert me to the tire inflation. So much for posi-traction differential and the TPMS is engineered to alarm when low tire reaches 75% of manufacturers recommended tire pressure. So I felt both of his arguments are complete falsehoods or lies. The service manager didn't want to assume responsibility as Kenny Ross Ford South performed all 5K recommended service to include checking tire pressures and tire rotation.
Then the most outrageous thing happened. After I told the service manager to replace the tire and I could air my grievances on social media as is my prerogative. The service manager then started yelling at me the I "Threatened Him" and that he will get my vehicle and leave the property. After twice asking for his business card he returned from his office and when I asked him to replace the tire as I needed a safe vehicle to drive he again stated I "Threatened Him" threw the card at me, and told me he would call the police. I told him go ahead to call the police, as I never made any threats or committed any criminal act and I only stated I would exercise my Constitutional Rights of Freedom of Speech by airing my grievance on social media. The False Allegation the I "Threatened Him" is an affront to me personally as I am a law abiding citizen, as making threats is in itself a criminal act. I never "Threatened Him" or anyone else. Furthermore it is a customer's prerogative to utilize social media to air grievances against poor service, and any attempt to censor me is a violation of my civil rights as defined in the US Constitution regarding Freedom Of Speech.
A dealership manager did contact me and only offered to replace the tire at full cost and refused to address my concerns regarding the False Allegations.
This dispute of the abnormal tire wear is secondary to the real issue of the Service Managers false allegation that I "Threatened Him". Anymore slander that I "Threatened Him" by the Service Manager or Kenny Ross Ford South will be considered Defamation and appreciate action taken.
God Bless America!

I went to Kenny Ross for a red Chevy Trax I saw on the used car website a few weeks ago. Ray S told me there was no red one so I had to buy black. There actually was a red one there and still there for sale. He wouldn't return my call the next day when I asked why he told me there was no red Trax when there was and had his sister call and thank me for my purchase so he didn't have to call me. I even called a third time and was told they will forward my info to a manager. I emailed Rae Lynn and she pretty much said they still make it in red. I called to see if the red trax was still there and I was told no. So I drove there and it's still for sale in the lot. So I talked to Mike M *o explain and he was very rude and inconsiderate. He told me he didn't know why I was told that it wasn't there. I said your website says you are all about customer satisfaction. He actually laughed at me. So I left and he was still laughing. Very unprofessional for a manager. I left a review on dealer rater and Ray C GM responded and said he wanted to speak with me. I called and left a massage and am still waiting for a call. I finally talked to Ray S last week and he said he will help me get the red one I originally came for. Except I would have to make another down payment and it would cost me an additional $3000! My payments would go up to almost $200 more a month. The financial dept said they will have Ray call me when I said that's way too much. It's now the 4th time with no return call. Ray told me he's only been there a few weeks and he didn't know all the cars showed up on the kenny ross used car site where I saw the red Trax. I have never dealt with such bad customer service, dishonesty, nor returning my calls and having your sister call the customer so you don't have to. I will be telking everyone not to go there because of the way I was treated.

My 2018 Ford F-150 was in for repair that required removal of the dash panel due to water damage. The dealership repaired the issue, however when the vehicle was returned to me on October 2nd, I noticed that was of the dash vents was damaged. I immediately contacted the dealership and advised of the issue. I emailed the Service Manager, Geoff J a picture of the damaged vent. He confirmed receipt of my email on October 3rd. I emailed him back on 10/23/19 to inquire if the part was in. He responded that it was on backorder and I would be contacted as soon as it came in. This was on 10/29/19. I emailed him again on 12/9/19, 12/25/19, and 2/8/20. I got no responses to any. I had my vehicle in for routine service on 2/8/20 as well. I spoke to the Service Advisor about the situation. He assured me he would have Mr J contact me. It is now 2/26/20 and I haven’t received a response from the Service Manager. I am driving a brand new vehicle, purchased at Kenny Ross with damage to it that their Service Department caused and they will not contact me to resolve my issue.

My 2018 Ford F-150 was in for repair that required removal of the dash panel due to water damage. The dealership repaired the issue, however when the vehicle was returned to me on October 2nd, I noticed that was of the dash vents was damaged. I immediately contacted the dealership and advised of the issue. I emailed the Service Manager, Geoff J a picture of the damaged vent. He confirmed receipt of my email on October 3rd. I emailed him back on 10/23/19 to inquire if the part was in. He responded that it was on backorder and I would be contacted as soon as it came in. This was on 10/29/19. I emailed him again on 12/9/19, 12/25/19, and 2/8/20. I got no responses to any. I had my vehicle in for routine service on 2/8/20 as well. I spoke to the Service Advisor about the situation. He assured me he would have Mr J contact me. It is now 2/26/20 and I haven’t received a response from the Service Manager. I am driving a brand new vehicle, purchased at Kenny Ross with damage to it that their Service Department caused and they will not contact me to resolve my issue.

WE paid to have a 2019 Chevrolet Impala rust proofed and undercoated and they did not do the whole car. we have complained to them and they said it was fine. If you look under the hood you can clearly see that the engine compartment has not been completely done. I called again talked to Frank he was the manager of sales and told me that he would have the correct person call me back and have not heard anything as of yet. I would like to have the money refunded back so I can pay someone else to do the job the correct way.

WE paid to have a 2019 Chevrolet Impala rust proofed and undercoated and they did not do the whole car. we have complained to them and they said it was fine. If you look under the hood you can clearly see that the engine compartment has not been completely done. I called again talked to Frank he was the manager of sales and told me that he would have the correct person call me back and have not heard anything as of yet. I would like to have the money refunded back so I can pay someone else to do the job the correct way.

Kenny Ross Chevrolein Somerse*, PA 15501 has senme numerous adver*ising mailings *has*a*e I can upgrade my 2015 ChevroleMalibu for a 2019 Chevrole*. I's false adver*ising because *hey won'do ieven *hough *he co-owner of *he 2015 Chevroleis willing *o sign off on i***o do so. *his newer car is less money as far as a paymengoes because I'm *he one s*uck wi*h *he paymenbecause *he co-owner can'work do *o heal*h issues. *he paymenis ac*ually $100 less *han whaI'm paying righnow. I'm responsible for *he car loan is also in mine and *he co-borrower is. She has ano*her car and doesn'care if *his 2015 ChevroleMalibu ge*s repossessed which is going *o ruin my crediif *hahappens. I'm paying *he care paymenanyway so I don'know why *hey won'do i*. Because *hey can do i*. *ha*'s a lie and false adver*ising because *hey keep sending *hese mailings *o me.

Kenny Ross Chevrolein Somerse*, PA 15501 has senme numerous adver*ising mailings *has*a*e I can upgrade my 2015 ChevroleMalibu for a 2019 Chevrole*. I's false adver*ising because *hey won'do ieven *hough *he co-owner of *he 2015 Chevroleis willing *o sign off on i***o do so. *his newer car is less money as far as a paymengoes because I'm *he one s*uck wi*h *he paymenbecause *he co-owner can'work do *o heal*h issues. *he paymenis ac*ually $100 less *han whaI'm paying righnow. I'm responsible for *he car loan is also in mine and *he co-borrower is. She has ano*her car and doesn'care if *his 2015 ChevroleMalibu ge*s repossessed which is going *o ruin my crediif *hahappens. I'm paying *he care paymenanyway so I don'know why *hey won'do i*. Because *hey can do i*. *ha*'s a lie and false adver*ising because *hey keep sending *hese mailings *o me.

I am writing this letter to advise you, and express my disappointment with the Kenny Ross Ford Adamsburg dealership (located at 104 Blackhills Road P.O. Box 269 Adamsburg, PA 15611). I have attached to this letter documentation, as well as the letter I wrote to the General Manager of the Kenny Ross Adamsburg dealership. The problem that we encountered at this dealership lasted a week long (from August 22nd through August 30th, 2019).My family and I have been long term clients of the above dealership for over 20+ years and are absolutely disgusted with how we were treated. I know that Ford prides themselves on excellent customer relationships and providing high-quality vehicles to their customers, and I feel that you should be made aware of how the Kenny Ross Adamsburg location is treating their long-term customers. We were made aware at this visit that the Kenny Ross family (original owners) sold the Adamsburg location to Prime Automotive Group. To be honest, the service and knowledge of products at this dealership is below par and does not reflect Ford's commitment to their customers.I am now writing this letter to you, to let you know how I was treated because I had to wait several months to make sure that I received ALL warranty refund checks back that I was due. After what I went through, I did not trust the Kenny Ross Adamsburg dealership to give me back the money that I was owed. After what I experienced, I am honestly not even sure that I will buy another Ford product due to the lack of respect and knowledge that this dealership showed, as well as the lack of respect that the General Manager (Mr. C) also presented.I look forward to hearing from you.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear Mr, C,I would like to introduce myself. My name is ***, and l am a second-generation Ford owner. My family has been coming to purchase our vehicles at the Kenny Ross (Adamsburg) dealership for over 20 years. We have been very loyal customers throughout the years, driving many miles out of our local area (passing many Ford dealerships along the way) to come to this specific dealership. Our family came back year after year to your dealership because of the top service and genuine respect that we received. The Kenny Ross family knew how to treat their customers, and instilled this value into all of their employees. Every experience we have had at the Kenny Ross dealership had been a pleasant one, until our visit on August 22nd 2019.I had received a letter in the mail from Kenny Ross Ford stating that I had been approved for a 2019 Explorer upgrade. On August 19th, 2019, I had received an email from Ronald S (a sales consultant at Kenny Ross Ford Adamshurg) that Kenny Ross would like to acquire my vehicle being I purchased the vehicle there, and that I had been regularly maintaining the vehicle at this dealership. The salesman that I absolutely enjoyed dealing with unfortunately was no longer working at the Kenny Ross dealership, so I had to find a new salesman to purchase my new vehicle. I decided to give Ron S a chance, and called him to make an appointment.On Thursday August 22nd 2019, my mom and I arrived at the Kenny Ross Adamsburg dealership mid-morning. Coming to the dealership, I had planned on buying my 4th vehicle even though many of the familiar faces my family had dealt with throughout the years were no longer there. We sat down with Ronald S and decided that we wanted to look at the new 2020 Explorer's. I had told Ron that I wanted a white Explorer XLT with the same features that I had in my 2016 Explorer XLT - that I was going to trade in (I was extremely happy with my 2016 Explorer XLT), Unfortunately, the Kenny Ross Ford Adamsburg dealership did not have any white 2020 Explorer XLTs on their lot, but my mom and I test drove another 2020 Explorer on the lot After coming back from the test drive, my mom and I sat down with Ron in his cubicle. Ron printed out the window sticker and began to go over it with us. My mom and I had several questions about the vehicle and began to discuss these questions with Ron. Ron was very unsure about the answers to our questions, and instead of getting up and going to speak with someone who had more seniority/or someone in management who knew the answers, he gave us a "roundabout" answer (we came to find out later that Ron was previously a used-car salesman). While we were at the dealership in Ron's cubicle, you could hear other salesman having personal conversations (speaking very loudly about their personal lives) that had nothing to do with ford products. Salesman at the dealership do not always have potential customers in their cubicles. This down time should be used to study up on the products Ford has to offer, not to conduct personal business. Ron clearly showed that he was very uneducated with the 2020 Explorer, and I feel that this is unacceptable. Ron knew that he would be showing me an Explorer (per setting up my appointment with him), and if he did not feel comfortable selling me this vehicle, he should have referred me to another salesman who was well versed on the product, Ron promised my mom and I that the 2020 Explorer XLT came with heated leather seats, and mirrors that were heated and had the turn signal on the exterior (like my 2016 Explorer XLT).The point of the conversation turned to negotiating, and Ron came back to his cubicle with General Sales Manager John M. John came to the cubicle and introduced himself very loudly to my mom and I. He continued to be very loud and obnoxious during the negotiating conversation. My mom and I are very private people and we felt that this typical "salesman act" was very unprofessional and unnecessary. We felt that the rest of the showroom did not need to hear this conversation. We ended up agreeing on a price, but we could not leave with a vehicle because there was not a white 2020 Explorer XLT on the lot. John told us that an employee would have to drive to Ohio the next day to pick it up from another dealership.My mom and I began to feel very uncomfortable, pressured and that we were being taken advantage of. Ron came to us and told us that he would be taking the license plate off of my 2016 Explorer XLT, and putting on a "Dealer Registration Plate". We were then told that we would be signing paperwork that day (even though the car was NOT at the Kenny Ross dealership, nor was it even in the state). Again, we felt very uneasy being that the vehicle was not even on site so that we could look it over. Jim V the Business Manager came over to get us from Ron's cubicle. My mom asked Jim "what would happen if the vehicle arrived at the dealership and it we did not like it or feel that it was not what we wanted?" Jim V replied that we did not have to take the vehicle and that the paperwork would be ripped up. My mom and I then met with Jim V in his office to begin to sign the paperwork. My mom and I had been at the Kenny Ross dealership at this point for OVER 6 hours and during this time no one had bothered to come over to us to tell us why it was taking so long, nor did they offer to let us go and get something to eat being it was taking this long. We felt that this was very unprofessional and uncourteous to customers, being that we were at the dealership for this amount of time and the General Manager sure was not worried about our well-being. We found it hard to believe that it took this long to get ahold of someone at the Ohio dealership for 6+ hours. John M finally came to us and stated that he was having trouble getting ahold of this Ohio dealership. We were waiting, but not tied to the chairs, and decided that it was up to us to go over to find out what was taking so long. My mom even offered to get on the phone at the Kenny Ross dealership and call the Ohio dealership to hopefully get ahold of someone. Communication at the Kenny Ross dealership was severely lacking. Once the paperwork was signed, we were told that we would receive a phone call from Ron as to when the new vehicle arrived at the Kenny Ross dealership the next day (Friday August, 23rd 2019), Friday afternoon rolled around, and I had set my alarm to wake up at 2:00pm being I worked the overnight shift the night before. Ron had called the house phone and stated that the car was ready to be picked up. We arrived at the dealership after 3:00pm (being that we do not live close to the Kenny Ross Adams burg dealership), and the car was still not done being inspected or detailed. We waited around for over an hour while at the dealership, and finally the 2020 Explorer XLT was parked on the side of the showroom by the door. I got in the driver's seat and Ron got into the passenger seat. I looked over the vehicle, while Ron showed me the features of the car. I began to ask Ron (as I was looking at the controls on the dashboard where all of the controls are) and wanted to know where the controls were for the heated seats. Ron began to scroll through the settings on the touchscreen and was not able to find the controls for the heated seats. He excused himself, and went to go and speak with someone. At this time, I began to look over the whole car and found out that this 2020 Explorer XLT did not come with the turn signals on the mirrors either. Ron came back and stated that he had made a mistake and that this 2020 XLT Explorer model did not come with the heated seats. John M then joined us while we were out at the car, stating that he would get heated seats put in the car.At this point, my mom and I were furious. We asked if we could speak with John M privately in an office. We told him about the horrible customer service that we had received from Ron, and that we were so disappointed about signing the paperwork, only to find out that the car was not what we had wanted (no heated seats and no turn signals on the mirrors). John said to us that he would work on getting us heated seats. I said to him that I wanted Ford factory heated seats. John said that he was not sure if he could get us these, but definitely could get us aftermarket heated seats. I was not thrilled with the idea of aftermarket seats (being I was already spending a lot of money on a vehicle that did not have the options I specifically asked for). I told him to please look into getting the Ford factory seats in, as well as getting the correct mirrors put on and get back to me. My mom and I left the dealership that day truly feeling like we had been cheated and robbed.Saturday rolled around (August 24th, 2019) and I had called John M and left a message on his voicemail wondering if he had heard anything. Prior to my calling John, Ron had called me and left a voicemail, I did not want to speak with Ron anymore or deal with him being of how we were treated and mislead. I was hoping John could explain why he was calling me (later we found out that John spoke to Ron, and that Ron was calling to apologize; but this apology was a little too late being that my mom and I had already signed the paperwork for this vehicle). I did NOT receive a return phone call from John on Saturday, nor did I receive one over the weekend.On Monday August 26th, 2019, I called John to find out what was going on with the seats and mirrors. John stated that he did not realize that I called on Saturday (even though he stated to me over the phone that he was at work on Saturday). I found this to he really disrespectful and uncalled for. He knew that there was a problem and should have put me as a customer first to resolve this problem - not put new issues before mine. He said that he was unable to get the Ford factory seats in and would get the aftermarket heated seats put in the car. I told John I did not want to get the aftermarket seats put in (because like I stated earlier I was already putting a tot of money into this new vehicle that did not have the options in it that I wanted, and if something went wrong on the aftermarket seat where they malfunctioned, I did not want the rest of the car to have the warranty voided or not be able to have these seats replaced- the whole aftermarket idea seemed not trustworthy). I asked John if there were other vehicles at the dealership (and at this point I was ok with going with a 2019 Ford Explorer). John stated that he would look into things and get back to me. Before we got off of the phone, I told him that on my FordPass App, there was an NHTSA Recall Number 19V575 with a recall date of 8/05/19 for the 2020 Ford Explorer that I had purchased. I asked John why this was not disclosed to me, and be stated that it did not need to be disclosed and that the recall had to be taken care of prior to the vehicle leaving the Ohio dealership lot. I was completely and utterly flabbergasted, infuriated and had a loss for words because ANY recall no matter how unimportant John might have thought it was should have been disclosed to the customer when buying ANY vehicle. This recall was for "factory mode disable and manual park release cover inspection". How did I know that the work actually happened? I never received ANY paperwork and/or confirmation stating that the recall work was actually completed.Throughout the week of August 26th, I kept calling John (honestly, I felt like I was the one that was doing all of the work and that I had to "chase" John to get ANY information out of him).The customer (aka me) should NOT have had to constantly check on the progress of where things stood with getting the Ford factory seats, finding another vehicle, and getting the mirrors with the turn signals put on. I felt like John M's babysitter. This week, I truly felt like my case was put on the back burner and that no one at Kenny Ross Ford Adamsburg cared about the screw up Ron caused. John kept saying that he wasn't able to find another vehicle, and I took it upon myself to do research on Ford.com to find out what 2019 Explorer vehicles were still available, I found (2) white 2019 Explorer Sport vehicles that were on Kenny Ross Ford Adamsburg's lot and told John that I was interested in them. He said that he would look into the pricing and get back to me. I received a phone call back from John stating that the vehicle would be out of my price range (at this point I felt like the John wasn't going to help me anymore, that Kenny Ross could have worked out a better deal with me being that they screwed up, and that there was already an internet offer put out because they were trying to get rid of the 2019 inventory), John said that he would keep looking for other vehicles for me. I notified John on Tuesday that there were 2 Black Limited 2019 Explorer's at Shu Its Ford Harmarviile that I was interested in. Wednesday rolled around and I found out later that this was John's day off. I received no call on Wednesday from any other person in management, not even you Mr. C. Thursday morning, I called John again getting really anxious because I was worried that I would not be able to get the Explorer's at Shults (being I saw from the website that one of them had already sold). John said that he was working on calling Shults about the vehicle, and that there was a misprint on the window sticker for my 2020 XLT Explorer and they would be able to install the mirrors with the turn signal. I received no other information from John on Thursday.Friday morning (August 27th, 20X9)- Keep in mind this was already one week later with NO RESOLVE. I was tired of getting the run around from Kenny Ross Ford Adamsburg. My mom and I decided to go to the Kenny Ross Adamsburg dealership when they first opened. We went to see John M and he stated that he did not hear anything from Shults Ford Harmarvilie. My mom and I waited in the seating area for an hour and a half checking up on John to make sure that calls were being made. Finally, John came over stating that he could not reach Shults and that it was up to us if we wanted to go over to Harmarvilie to see if the 20X9 Black Limited Explorer was available. I told John that my mom and I were going to step outside to talk. This is how the Kenny Ross Dealership treats its customers. No results, no communication, and lack of respect for dedicated customers. I was truly fed up with how we were treated and we left the dealership. I was on the turnpike on my way to Shults Ford Harmarvilie when l received a phone call from John M. He stated that he could offer me a good deal on the 20X9 Sport Explorer's they had on the lot (funny because these 2019 Snort Explorer's were the same ones on the Kenny Ross Adamsburg dealership lot he said earlier an the week that were "out of my price range"). Gee that's quite funny that all of a sudden, he could give me a good deal.My mom and I arrived at Shults (and I was quite worried that the last 20X9 Black Explorer Limited that they had on the lot would already be spoken for). We sat down with one of their salesmen, and he was quite knowledgeable, pleasant and eager to help us. We told them about the horrible experience we had received from Kenny Ross Ford Adamsburg, and they could not even believe how we had been treated. We were told that Kenny Ross Adamsburg location was no longer owned by the Kenny Ross family and that they had been sold to a company called Prime Automotive Group. The Kenny Ross family (who originally owned Kenny Ross Ford) would be completely appalled about how we were treated if they found out. They would have not let this go this far and would have tried to do everything they could in order to resolve things quickly... not let things drag out like the new Kenny Ross dealership did. We were about 30-45 minutes into speaking with the salesman at Shults when the sales manager came over to us stating that he had first heard from John M. Shults was happy to work with us and they were able to get the last 2019 Black Limited Explorer for us.While working with the salesman at Shults, Key Bank was called to figure out what needed to be done with the financial paperwork for the 2020 XLT Explorer we bought at Kenny Ross. Key Bank stated that they had not yet received the paperwork from Kenny Ross and the 2020 XLT Explorer could be returned to the Kenny Ross Dealership. Our salesman at Shults told us to contact John M to let him know that we would be returning the car to Kenny Ross. When speaking to John he said ok, and then I received a phone call back from John stating he spoke with Mr. C and the vehicle could not be returned because the paperwork was already filed with the state (which this was a total lie, because Jim V stated to us that the promised to us). The safes manager at Shults spoke with Kenny Ross and the 2020 XLT Explorer was traded in at Shults for the 20X9 Black Limited Explorer.Mr. C you should be ashamed of yourself. You knew that this was going on at your dealership and not once did I hear from you throughout this whole ordeal. I even called you, and left you a voicemail letting you know that I had called the Finance Business Manager (Jim V) several times and my phone calls were being ignored. Ignored not only by you, but also by Jim V. I finally was able to get through to Jim V (only because I blocked my number) and he stated "st I forgot to call you back". Horrible customer service from you and your employees. No one buying a car should have ever experienced what I dealt with at your dealership, I have been a customer at this dealership for many years, and I am totally disgusted by how I was treated.I am now writing you this letter to let you know how I was treated because I had to wait several months to make sure that I received my refund checks from the warranties that was due. After what I went through, I did not trust your dealership to get back the thousands of dollars I was owed. Word of mouth is powerful, and I will be sure to N0T recommend the Kenny Ross Adamsburg dealership to anyone I know!I look forward to hearing from you.Sincerely,***end: Enclosurescc: Ford Motor Company Revdex.com Prime Automotive Group

I am writing this letter to advise you, and express my disappointment with the Kenny Ross Ford Adamsburg dealership (located at 104 Blackhills Road P.O. Box 269 Adamsburg, PA 15611). I have attached to this letter documentation, as well as the letter I wrote to the General Manager of the Kenny Ross Adamsburg dealership. The problem that we encountered at this dealership lasted a week long (from August 22nd through August 30th, 2019).My family and I have been long term clients of the above dealership for over 20+ years and are absolutely disgusted with how we were treated. I know that Ford prides themselves on excellent customer relationships and providing high-quality vehicles to their customers, and I feel that you should be made aware of how the Kenny Ross Adamsburg location is treating their long-term customers. We were made aware at this visit that the Kenny Ross family (original owners) sold the Adamsburg location to Prime Automotive Group. To be honest, the service and knowledge of products at this dealership is below par and does not reflect Ford's commitment to their customers.I am now writing this letter to you, to let you know how I was treated because I had to wait several months to make sure that I received ALL warranty refund checks back that I was due. After what I went through, I did not trust the Kenny Ross Adamsburg dealership to give me back the money that I was owed. After what I experienced, I am honestly not even sure that I will buy another Ford product due to the lack of respect and knowledge that this dealership showed, as well as the lack of respect that the General Manager (Mr. C) also presented.I look forward to hearing from you.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear Mr, C,I would like to introduce myself. My name is ***, and l am a second-generation Ford owner. My family has been coming to purchase our vehicles at the Kenny Ross (Adamsburg) dealership for over 20 years. We have been very loyal customers throughout the years, driving many miles out of our local area (passing many Ford dealerships along the way) to come to this specific dealership. Our family came back year after year to your dealership because of the top service and genuine respect that we received. The Kenny Ross family knew how to treat their customers, and instilled this value into all of their employees. Every experience we have had at the Kenny Ross dealership had been a pleasant one, until our visit on August 22nd 2019.I had received a letter in the mail from Kenny Ross Ford stating that I had been approved for a 2019 Explorer upgrade. On August 19th, 2019, I had received an email from Ronald S (a sales consultant at Kenny Ross Ford Adamshurg) that Kenny Ross would like to acquire my vehicle being I purchased the vehicle there, and that I had been regularly maintaining the vehicle at this dealership. The salesman that I absolutely enjoyed dealing with unfortunately was no longer working at the Kenny Ross dealership, so I had to find a new salesman to purchase my new vehicle. I decided to give Ron S a chance, and called him to make an appointment.On Thursday August 22nd 2019, my mom and I arrived at the Kenny Ross Adamsburg dealership mid-morning. Coming to the dealership, I had planned on buying my 4th vehicle even though many of the familiar faces my family had dealt with throughout the years were no longer there. We sat down with Ronald S and decided that we wanted to look at the new 2020 Explorer's. I had told Ron that I wanted a white Explorer XLT with the same features that I had in my 2016 Explorer XLT - that I was going to trade in (I was extremely happy with my 2016 Explorer XLT), Unfortunately, the Kenny Ross Ford Adamsburg dealership did not have any white 2020 Explorer XLTs on their lot, but my mom and I test drove another 2020 Explorer on the lot After coming back from the test drive, my mom and I sat down with Ron in his cubicle. Ron printed out the window sticker and began to go over it with us. My mom and I had several questions about the vehicle and began to discuss these questions with Ron. Ron was very unsure about the answers to our questions, and instead of getting up and going to speak with someone who had more seniority/or someone in management who knew the answers, he gave us a "roundabout" answer (we came to find out later that Ron was previously a used-car salesman). While we were at the dealership in Ron's cubicle, you could hear other salesman having personal conversations (speaking very loudly about their personal lives) that had nothing to do with ford products. Salesman at the dealership do not always have potential customers in their cubicles. This down time should be used to study up on the products Ford has to offer, not to conduct personal business. Ron clearly showed that he was very uneducated with the 2020 Explorer, and I feel that this is unacceptable. Ron knew that he would be showing me an Explorer (per setting up my appointment with him), and if he did not feel comfortable selling me this vehicle, he should have referred me to another salesman who was well versed on the product, Ron promised my mom and I that the 2020 Explorer XLT came with heated leather seats, and mirrors that were heated and had the turn signal on the exterior (like my 2016 Explorer XLT).The point of the conversation turned to negotiating, and Ron came back to his cubicle with General Sales Manager John M. John came to the cubicle and introduced himself very loudly to my mom and I. He continued to be very loud and obnoxious during the negotiating conversation. My mom and I are very private people and we felt that this typical "salesman act" was very unprofessional and unnecessary. We felt that the rest of the showroom did not need to hear this conversation. We ended up agreeing on a price, but we could not leave with a vehicle because there was not a white 2020 Explorer XLT on the lot. John told us that an employee would have to drive to Ohio the next day to pick it up from another dealership.My mom and I began to feel very uncomfortable, pressured and that we were being taken advantage of. Ron came to us and told us that he would be taking the license plate off of my 2016 Explorer XLT, and putting on a "Dealer Registration Plate". We were then told that we would be signing paperwork that day (even though the car was NOT at the Kenny Ross dealership, nor was it even in the state). Again, we felt very uneasy being that the vehicle was not even on site so that we could look it over. Jim V the Business Manager came over to get us from Ron's cubicle. My mom asked Jim "what would happen if the vehicle arrived at the dealership and it we did not like it or feel that it was not what we wanted?" Jim V replied that we did not have to take the vehicle and that the paperwork would be ripped up. My mom and I then met with Jim V in his office to begin to sign the paperwork. My mom and I had been at the Kenny Ross dealership at this point for OVER 6 hours and during this time no one had bothered to come over to us to tell us why it was taking so long, nor did they offer to let us go and get something to eat being it was taking this long. We felt that this was very unprofessional and uncourteous to customers, being that we were at the dealership for this amount of time and the General Manager sure was not worried about our well-being. We found it hard to believe that it took this long to get ahold of someone at the Ohio dealership for 6+ hours. John M finally came to us and stated that he was having trouble getting ahold of this Ohio dealership. We were waiting, but not tied to the chairs, and decided that it was up to us to go over to find out what was taking so long. My mom even offered to get on the phone at the Kenny Ross dealership and call the Ohio dealership to hopefully get ahold of someone. Communication at the Kenny Ross dealership was severely lacking. Once the paperwork was signed, we were told that we would receive a phone call from Ron as to when the new vehicle arrived at the Kenny Ross dealership the next day (Friday August, 23rd 2019), Friday afternoon rolled around, and I had set my alarm to wake up at 2:00pm being I worked the overnight shift the night before. Ron had called the house phone and stated that the car was ready to be picked up. We arrived at the dealership after 3:00pm (being that we do not live close to the Kenny Ross Adams burg dealership), and the car was still not done being inspected or detailed. We waited around for over an hour while at the dealership, and finally the 2020 Explorer XLT was parked on the side of the showroom by the door. I got in the driver's seat and Ron got into the passenger seat. I looked over the vehicle, while Ron showed me the features of the car. I began to ask Ron (as I was looking at the controls on the dashboard where all of the controls are) and wanted to know where the controls were for the heated seats. Ron began to scroll through the settings on the touchscreen and was not able to find the controls for the heated seats. He excused himself, and went to go and speak with someone. At this time, I began to look over the whole car and found out that this 2020 Explorer XLT did not come with the turn signals on the mirrors either. Ron came back and stated that he had made a mistake and that this 2020 XLT Explorer model did not come with the heated seats. John M then joined us while we were out at the car, stating that he would get heated seats put in the car.At this point, my mom and I were furious. We asked if we could speak with John M privately in an office. We told him about the horrible customer service that we had received from Ron, and that we were so disappointed about signing the paperwork, only to find out that the car was not what we had wanted (no heated seats and no turn signals on the mirrors). John said to us that he would work on getting us heated seats. I said to him that I wanted Ford factory heated seats. John said that he was not sure if he could get us these, but definitely could get us aftermarket heated seats. I was not thrilled with the idea of aftermarket seats (being I was already spending a lot of money on a vehicle that did not have the options I specifically asked for). I told him to please look into getting the Ford factory seats in, as well as getting the correct mirrors put on and get back to me. My mom and I left the dealership that day truly feeling like we had been cheated and robbed.Saturday rolled around (August 24th, 2019) and I had called John M and left a message on his voicemail wondering if he had heard anything. Prior to my calling John, Ron had called me and left a voicemail, I did not want to speak with Ron anymore or deal with him being of how we were treated and mislead. I was hoping John could explain why he was calling me (later we found out that John spoke to Ron, and that Ron was calling to apologize; but this apology was a little too late being that my mom and I had already signed the paperwork for this vehicle). I did NOT receive a return phone call from John on Saturday, nor did I receive one over the weekend.On Monday August 26th, 2019, I called John to find out what was going on with the seats and mirrors. John stated that he did not realize that I called on Saturday (even though he stated to me over the phone that he was at work on Saturday). I found this to he really disrespectful and uncalled for. He knew that there was a problem and should have put me as a customer first to resolve this problem - not put new issues before mine. He said that he was unable to get the Ford factory seats in and would get the aftermarket heated seats put in the car. I told John I did not want to get the aftermarket seats put in (because like I stated earlier I was already putting a tot of money into this new vehicle that did not have the options in it that I wanted, and if something went wrong on the aftermarket seat where they malfunctioned, I did not want the rest of the car to have the warranty voided or not be able to have these seats replaced- the whole aftermarket idea seemed not trustworthy). I asked John if there were other vehicles at the dealership (and at this point I was ok with going with a 2019 Ford Explorer). John stated that he would look into things and get back to me. Before we got off of the phone, I told him that on my FordPass App, there was an NHTSA Recall Number 19V575 with a recall date of 8/05/19 for the 2020 Ford Explorer that I had purchased. I asked John why this was not disclosed to me, and be stated that it did not need to be disclosed and that the recall had to be taken care of prior to the vehicle leaving the Ohio dealership lot. I was completely and utterly flabbergasted, infuriated and had a loss for words because ANY recall no matter how unimportant John might have thought it was should have been disclosed to the customer when buying ANY vehicle. This recall was for "factory mode disable and manual park release cover inspection". How did I know that the work actually happened? I never received ANY paperwork and/or confirmation stating that the recall work was actually completed.Throughout the week of August 26th, I kept calling John (honestly, I felt like I was the one that was doing all of the work and that I had to "chase" John to get ANY information out of him).The customer (aka me) should NOT have had to constantly check on the progress of where things stood with getting the Ford factory seats, finding another vehicle, and getting the mirrors with the turn signals put on. I felt like John M's babysitter. This week, I truly felt like my case was put on the back burner and that no one at Kenny Ross Ford Adamsburg cared about the screw up Ron caused. John kept saying that he wasn't able to find another vehicle, and I took it upon myself to do research on Ford.com to find out what 2019 Explorer vehicles were still available, I found (2) white 2019 Explorer Sport vehicles that were on Kenny Ross Ford Adamsburg's lot and told John that I was interested in them. He said that he would look into the pricing and get back to me. I received a phone call back from John stating that the vehicle would be out of my price range (at this point I felt like the John wasn't going to help me anymore, that Kenny Ross could have worked out a better deal with me being that they screwed up, and that there was already an internet offer put out because they were trying to get rid of the 2019 inventory), John said that he would keep looking for other vehicles for me. I notified John on Tuesday that there were 2 Black Limited 2019 Explorer's at Shu Its Ford Harmarviile that I was interested in. Wednesday rolled around and I found out later that this was John's day off. I received no call on Wednesday from any other person in management, not even you Mr. C. Thursday morning, I called John again getting really anxious because I was worried that I would not be able to get the Explorer's at Shults (being I saw from the website that one of them had already sold). John said that he was working on calling Shults about the vehicle, and that there was a misprint on the window sticker for my 2020 XLT Explorer and they would be able to install the mirrors with the turn signal. I received no other information from John on Thursday.Friday morning (August 27th, 20X9)- Keep in mind this was already one week later with NO RESOLVE. I was tired of getting the run around from Kenny Ross Ford Adamsburg. My mom and I decided to go to the Kenny Ross Adamsburg dealership when they first opened. We went to see John M and he stated that he did not hear anything from Shults Ford Harmarvilie. My mom and I waited in the seating area for an hour and a half checking up on John to make sure that calls were being made. Finally, John came over stating that he could not reach Shults and that it was up to us if we wanted to go over to Harmarvilie to see if the 20X9 Black Limited Explorer was available. I told John that my mom and I were going to step outside to talk. This is how the Kenny Ross Dealership treats its customers. No results, no communication, and lack of respect for dedicated customers. I was truly fed up with how we were treated and we left the dealership. I was on the turnpike on my way to Shults Ford Harmarvilie when l received a phone call from John M. He stated that he could offer me a good deal on the 20X9 Sport Explorer's they had on the lot (funny because these 2019 Snort Explorer's were the same ones on the Kenny Ross Adamsburg dealership lot he said earlier an the week that were "out of my price range"). Gee that's quite funny that all of a sudden, he could give me a good deal.My mom and I arrived at Shults (and I was quite worried that the last 20X9 Black Explorer Limited that they had on the lot would already be spoken for). We sat down with one of their salesmen, and he was quite knowledgeable, pleasant and eager to help us. We told them about the horrible experience we had received from Kenny Ross Ford Adamsburg, and they could not even believe how we had been treated. We were told that Kenny Ross Adamsburg location was no longer owned by the Kenny Ross family and that they had been sold to a company called Prime Automotive Group. The Kenny Ross family (who originally owned Kenny Ross Ford) would be completely appalled about how we were treated if they found out. They would have not let this go this far and would have tried to do everything they could in order to resolve things quickly... not let things drag out like the new Kenny Ross dealership did. We were about 30-45 minutes into speaking with the salesman at Shults when the sales manager came over to us stating that he had first heard from John M. Shults was happy to work with us and they were able to get the last 2019 Black Limited Explorer for us.While working with the salesman at Shults, Key Bank was called to figure out what needed to be done with the financial paperwork for the 2020 XLT Explorer we bought at Kenny Ross. Key Bank stated that they had not yet received the paperwork from Kenny Ross and the 2020 XLT Explorer could be returned to the Kenny Ross Dealership. Our salesman at Shults told us to contact John M to let him know that we would be returning the car to Kenny Ross. When speaking to John he said ok, and then I received a phone call back from John stating he spoke with Mr. C and the vehicle could not be returned because the paperwork was already filed with the state (which this was a total lie, because Jim V stated to us that the promised to us). The safes manager at Shults spoke with Kenny Ross and the 2020 XLT Explorer was traded in at Shults for the 20X9 Black Limited Explorer.Mr. C you should be ashamed of yourself. You knew that this was going on at your dealership and not once did I hear from you throughout this whole ordeal. I even called you, and left you a voicemail letting you know that I had called the Finance Business Manager (Jim V) several times and my phone calls were being ignored. Ignored not only by you, but also by Jim V. I finally was able to get through to Jim V (only because I blocked my number) and he stated "st I forgot to call you back". Horrible customer service from you and your employees. No one buying a car should have ever experienced what I dealt with at your dealership, I have been a customer at this dealership for many years, and I am totally disgusted by how I was treated.I am now writing you this letter to let you know how I was treated because I had to wait several months to make sure that I received my refund checks from the warranties that was due. After what I went through, I did not trust your dealership to get back the thousands of dollars I was owed. Word of mouth is powerful, and I will be sure to N0T recommend the Kenny Ross Adamsburg dealership to anyone I know!I look forward to hearing from you.Sincerely,***end: Enclosurescc: Ford Motor Company Revdex.com Prime Automotive Group

This complaint was previously filed on 11/07/2019 to this dealership. Complaint #*** was originally sent to Kenny Ross, but redirected to #1 Cochran. The dealership states they have no interest in the matter as the dealership was sold to #1 Cochran. Cochran responded to the complaint stating they have no legal interest in this matter because this issue happened when the dealership was affiliated with Kenny Ross. When calling Cochran over the past several months they have reiterated the same. It is to be noted that I have been calling Kenny Ross repeatedly over the last several months and have NEVER had a single person answer the phone or call back to multiple messages. The original complaint is noted below:

I leased a vehicle through Kenny Ross Chevrolet in Zelinople on 10/31/2018. The sales agreement was a 2 year, 12k lease prior to signing. Salesman, Robert P or "Pinky" indicated that if agreeing to give him a "five star survey", he would modify the contract for the vehicle to be returned at 36,000 miles. I agreed to the offer and left with the vehicle. On November 1, 2018, I called "Pinky" and advised the bed liner was too short and not fit properly. In addition, in review of my contract, he wrote the vehicle to be returned at 24,000 miles. He advised to bring the vehicle to the facility and they would replace the bed liner and he would modify the contract to reflect the agreed upon 36,000 miles. The bed liner was replaced, I signed additional documents, and he indicated he would submit the new paperwork. I reviewed my GM Financial application and it shows the vehicle is to be returned at 24,000 miles--which is not was agreed. I called the location of purchase and was told they are now "#1 Cochran Chevrolet" and "Pinky" was let go from the company. All contract issues would need directed to the Irwin location at *** I have called and left messages for the sales department at this location on numerous occasions over the past several months. I have never had someone answer the phone or call back. My vehicle is to be returned in less than one year and I would appreciate clarity on this situation.

This complaint was previously filed on 11/07/2019 to this dealership. Complaint #*** was originally sent to Kenny Ross, but redirected to #1 Cochran. The dealership states they have no interest in the matter as the dealership was sold to #1 Cochran. Cochran responded to the complaint stating they have no legal interest in this matter because this issue happened when the dealership was affiliated with Kenny Ross. When calling Cochran over the past several months they have reiterated the same. It is to be noted that I have been calling Kenny Ross repeatedly over the last several months and have NEVER had a single person answer the phone or call back to multiple messages. The original complaint is noted below:

I leased a vehicle through Kenny Ross Chevrolet in Zelinople on 10/31/2018. The sales agreement was a 2 year, 12k lease prior to signing. Salesman, Robert P or "Pinky" indicated that if agreeing to give him a "five star survey", he would modify the contract for the vehicle to be returned at 36,000 miles. I agreed to the offer and left with the vehicle. On November 1, 2018, I called "Pinky" and advised the bed liner was too short and not fit properly. In addition, in review of my contract, he wrote the vehicle to be returned at 24,000 miles. He advised to bring the vehicle to the facility and they would replace the bed liner and he would modify the contract to reflect the agreed upon 36,000 miles. The bed liner was replaced, I signed additional documents, and he indicated he would submit the new paperwork. I reviewed my GM Financial application and it shows the vehicle is to be returned at 24,000 miles--which is not was agreed. I called the location of purchase and was told they are now "#1 Cochran Chevrolet" and "Pinky" was let go from the company. All contract issues would need directed to the Irwin location at *** I have called and left messages for the sales department at this location on numerous occasions over the past several months. I have never had someone answer the phone or call back. My vehicle is to be returned in less than one year and I would appreciate clarity on this situation.

I'm simply trying to process a warranty cancellation and subsequent refund for a vehicle I traded in. I spend 45 minutes trying to reach and individual at the dealer when finally a salesmen picked up. I was forwarded to a gentleman who explained the only way I can cancel a warranty is in person. I live over an hour away from the dealer making this no easy task. They offered zero additional solution. The only reason I'm in this situation is because they sold me a lemon to begin with.

I'm simply trying to process a warranty cancellation and subsequent refund for a vehicle I traded in. I spend 45 minutes trying to reach and individual at the dealer when finally a salesmen picked up. I was forwarded to a gentleman who explained the only way I can cancel a warranty is in person. I live over an hour away from the dealer making this no easy task. They offered zero additional solution. The only reason I'm in this situation is because they sold me a lemon to begin with.

I got my car towed to the dealership the evening of 10/29/19. Dealership called me the next day 10/30/19 to ask me what was the car doing here. I explained to them the issue, they asked if I had a warranty. My servicer's name is Andy. I gave andy my warranty information, my name etc. andy got in contact with the dealership but was playing phone tag. That was my first concern because if you have to wait on hold as a business that's just what needs to be done. Andy kept pressing the button to receive a call back because he said that the wait time was too long so he kept playing phone tag with my warranty company. Friday 11/1/19 I finally got an answer on if my warranty approved which I already knew on 11/31/19 that my warranty approved but my word wasn't good enough so again the wait for them to contact my warranty so at this point I was pissed because why do I know that you all are ok to start my car but the dealership don't know. why because andy keeps missing their call. when I finally talked with andy he told me that I finally talked to the warranty company and they will start my car Monday. I said why cant my car be started tomorrow meaning Saturday. he said the one working on it doesn't work the weekend. red flag again because why do my car have to sit all weekend when yall are open the weekend. major flag. andy told me that my car would take 10 hours to complete. he told me my car would be ready Tuesday night or Wednesday morning which is today 11/6/19. I called the dealership Tuesday 11/5/19 to get an update the supervisor pAULA told me she would get information and call me back. asked for my number, which I gave, heard nothing from her the rest of Tuesday. I called the dealership all morning, no one answered until noon. the employee who answered the phone told me that the person working on my car wont be back from lunch until 1 to call back. I called back at 130. no answer. called back 4x after that finally got an answer, was put on hold for 20 mins to be told he would call back so he can get information. received a call back at 2:22 from PAULA who told me my car is still being torn down and they didn't even get to the part where they had to submit to my warranty which was supposed to be done Monday. I was supposed to get my car back today and PAULA told me either Friday 11/8/19 or Monday 11/11/19 which is ridiculous, im pissed, no one is giving me an answer, their lying, I need to get to work, im jus beyond pissed at this point and I don't think I should have to pay them nor have them work on my car. horrible service and 10 hours is turning into a week because they don't wanna just work on my car. I have things to do I NEED MY CAR AND IM BEYOND FRUSTRATED AT THIS POINT. I TALKED TO MY WARRANTY COMPANY AND THEY SAID IF I WENT SOMEWHERE ELSE I HAVE TO PAY FOR THE DIAGNOSTIC FEE MYSELF BECAUSE THEY ALREADY PAID FOR IT WITH THE CLAIM. IM SO PISSSSEDDDDDD I WANT MY CAR AND I DONT HAVE THE MONEY TO KEEP SPENDING. THIS IS AN INCONVIENCE AND THIS PLACE IS HORRIBLE, RUDE, LAZY, NOONE KNOWS WHATS GOING ON. I CONTACT THE MANGER, AND EVEN THE MANAGERS BOSS STILLLLL NO CALL BACK THIS IS RIDICLOUS AND I AM SOOOO *** ANGRYYYYY. I HAVENT HAD NO SERVICE LIKE THIS DEALING WITH DEALERSHIPS NEVER AGAIN WILL THEY GET MY SERVICES.

I got my car towed to the dealership the evening of 10/29/19. Dealership called me the next day 10/30/19 to ask me what was the car doing here. I explained to them the issue, they asked if I had a warranty. My servicer's name is Andy. I gave andy my warranty information, my name etc. andy got in contact with the dealership but was playing phone tag. That was my first concern because if you have to wait on hold as a business that's just what needs to be done. Andy kept pressing the button to receive a call back because he said that the wait time was too long so he kept playing phone tag with my warranty company. Friday 11/1/19 I finally got an answer on if my warranty approved which I already knew on 11/31/19 that my warranty approved but my word wasn't good enough so again the wait for them to contact my warranty so at this point I was pissed because why do I know that you all are ok to start my car but the dealership don't know. why because andy keeps missing their call. when I finally talked with andy he told me that I finally talked to the warranty company and they will start my car Monday. I said why cant my car be started tomorrow meaning Saturday. he said the one working on it doesn't work the weekend. red flag again because why do my car have to sit all weekend when yall are open the weekend. major flag. andy told me that my car would take 10 hours to complete. he told me my car would be ready Tuesday night or Wednesday morning which is today 11/6/19. I called the dealership Tuesday 11/5/19 to get an update the supervisor pAULA told me she would get information and call me back. asked for my number, which I gave, heard nothing from her the rest of Tuesday. I called the dealership all morning, no one answered until noon. the employee who answered the phone told me that the person working on my car wont be back from lunch until 1 to call back. I called back at 130. no answer. called back 4x after that finally got an answer, was put on hold for 20 mins to be told he would call back so he can get information. received a call back at 2:22 from PAULA who told me my car is still being torn down and they didn't even get to the part where they had to submit to my warranty which was supposed to be done Monday. I was supposed to get my car back today and PAULA told me either Friday 11/8/19 or Monday 11/11/19 which is ridiculous, im pissed, no one is giving me an answer, their lying, I need to get to work, im jus beyond pissed at this point and I don't think I should have to pay them nor have them work on my car. horrible service and 10 hours is turning into a week because they don't wanna just work on my car. I have things to do I NEED MY CAR AND IM BEYOND FRUSTRATED AT THIS POINT. I TALKED TO MY WARRANTY COMPANY AND THEY SAID IF I WENT SOMEWHERE ELSE I HAVE TO PAY FOR THE DIAGNOSTIC FEE MYSELF BECAUSE THEY ALREADY PAID FOR IT WITH THE CLAIM. IM SO PISSSSEDDDDDD I WANT MY CAR AND I DONT HAVE THE MONEY TO KEEP SPENDING. THIS IS AN INCONVIENCE AND THIS PLACE IS HORRIBLE, RUDE, LAZY, NOONE KNOWS WHATS GOING ON. I CONTACT THE MANGER, AND EVEN THE MANAGERS BOSS STILLLLL NO CALL BACK THIS IS RIDICLOUS AND I AM SOOOO *** ANGRYYYYY. I HAVENT HAD NO SERVICE LIKE THIS DEALING WITH DEALERSHIPS NEVER AGAIN WILL THEY GET MY SERVICES.

On August 5 2019 I purchased a wheel hub for $199.85 for my 2011 Cadillac SRX. I installed the hub. I had to put the car in the for some other front end suspension issue and was informed that both Hubs were in need of replacement due to excessive play in them which was causing the loud noise I was experiencing. I had to pay Smail Cadillac on October the 28th an additional $206.00 for the hub and $315.00 in labor for both hubs replaced.

On August 5 2019 I purchased a wheel hub for $199.85 for my 2011 Cadillac SRX. I installed the hub. I had to put the car in the for some other front end suspension issue and was informed that both Hubs were in need of replacement due to excessive play in them which was causing the loud noise I was experiencing. I had to pay Smail Cadillac on October the 28th an additional $206.00 for the hub and $315.00 in labor for both hubs replaced.