Karma Mobility Inc.

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you.  While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well.  You can...

use our Return Center for this: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's been two months, just want my refund!!!
I would like to have my refund, that's over due! It's been two months!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], Thank you for taking the time to offer up this feedback. To give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at home. We underestimated how many people would want to use Karma...

for home, and our metrics were wrong. In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of use. Bringing back unlimited or instituting a higher cap isn’t something we can support.While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund on the device and any un-used service you may have. You can set up your return at [redacted].Best,Erin A[redacted]

Hi **,
Thanks for following up. Since we’re experiencing higher than normal return volume, and processing returns in the order they’re received, refunds are taking substantially longer than normal to process. I realize this is an inconvenience, and I am...

terribly sorry for the lengthy wait time.
We'll send you an email as soon as your refund has been initiated. Based on the date we received your return (confirmed received at our fulfillment center on March [redacted]), our normal 2-3 week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business days. Thanks in advance for your patience and understanding. 
As far as the amount of your refund goes-- your original order was for a Karma Go Hotspot with 1 month of prepaid service for a total of $206.66. That prepaid month of service ran from December [redacted] - January [redacted], which was used in full prior to the announced changes on January [redacted], so it is not eligible for refund. When your refund is processed, it will be for $156.66 (which excludes the prepaid month of service). 
In the meantime, feel free to reach out to me directly at [redacted] (ATTN: [redacted])
Best,
[redacted]

Thank you for taking the time to offer up this feedback. To give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at home. We underestimated how many people would want to use Karma for home, and our metrics were wrong. In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of use. Bringing back unlimited or instituting a higher cap isn’t something we can support. While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can set up your return at [redacted].Please feel free to contact me directly via our support channel if you'd like me to set this up for you or to discuss this option further. Best,Erin A[redacted]Karma

Hi [redacted],Thanks for following up. Since we’re experiencing higher than normal return volume, and processing returns in the order they’re received, refunds are taking substantially longer than normal to process. We'll send you an email as soon as your refund has been initiated. Based on the date...

we received your return (confirmed received at our fulfillment center on 3/5), our normal 2-3 week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business days. Thanks in advance for your patience and understanding, and my apologies again for the lengthy wait.In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex)Best,Alex F[redacted]

Hi [redacted], 
Thank you for taking the time to offer up this feedback. To give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at home. We underestimated...

how many people would want to use Karma for home, and our metrics were wrong.
In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of use. Bringing back unlimited or instituting a higher cap isn’t something we can support.
While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can set up your return at yourkarma.com/returns.
Best,
Erin A[redacted]

Hi [redacted],While I am truly sorry that Karma did not meet your expectations, I am happy to report that your refund has been processed for the device so you are good to go there. Please let me know if you need any additional help. Best,Erin A[redacted]Karma

Hi [redacted] Your refund has been processed. Please allow 3-5 business days for it to show up on your account. (that's the banks, not us)Please let me know if you need any additional help. Best,Erin A[redacted]Karma

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Karma processed my refund - but my complaint is unrelated to the refund issue. Karma should not have sold a service they were unable to provide. They continued to sell the devices and service even when they must have known they would withdraw the service they offered. I am sure they can do basic math. The company committed fraud. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject  this offer. I am tired of you canned response. This will never get resolved unless you come up with a better offer. Karma is a sham and I will not rest until the world knows. For further  details you can read my previous message and go from there. The more rejections the lower your score.have a good day.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], 
Our returns are simple. If for some reason you aren't happy with your Karma Go, you can return it to us within 45 days for a full refund on the hardware.You'll get a full refund on the device and any unused data or service you have left. You can use our...

Return Center for this: [redacted]Let me know if you have any questions. Feel free to email me directly through our support channel - [redacted] (attn: Erin)Best,
Erin

Hi [redacted], It appears that one of our customer support agents refunded you today and your order has been cancelled. Please let me know if you need any further assistance. Best,Erin A[redacted]

Thank you for taking the time to offer up this feedback. To give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at home. We underestimated how many people would want to use Karma for home, and...

our metrics were wrong.In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of use. Bringing back unlimited or instituting a higher cap isn’t something we can support.While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can set up your return at [redacted].Feel free to email me directly through support (attn: Erin) if you need any further assistance. Best,Erin A[redacted]

Hi [redacted], Thank you for your email. While we don't have exact insight as to when your refund will be processed, it does look like yours should be done by the end of this week. In the meantime, please feel free to contact me directly through support (Attn: Erin) if you need any further...

assistance. Best,ErinKarma

Hi [redacted], It appears your device has made it back to our warehouse. Your refund will be processed today and you'll receive an email confirmation from us as soon as it does. Please let me know if you need any additional help. Best,[redacted]Karma

Hi [redacted],
I understand the wait has been very lengthy. My apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct.
I can...

see that your return was confirmed received (checked-in) at our fulfillment center on April [redacted], which means it was then added to the queue of returns to be refunded. We have had, and currently have significantly higher than normal return volume, which is leading to heavy delays on all refunds. This is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received.
While I don't have an approximate date at this point in time, based on the return receipt date of April [redacted] I expect you'll receive your refund within 8-10 weeks from now. I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right now.
Thanks in advance for your continued patience and understanding.
If you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex).
Best,
Alex F[redacted]

Hi [redacted],I can see on my end here that your refund has already been processed. If for some reason you haven't already received confirmation, you can expect to receive it within the next 24 hours.Best regards,Alex F[redacted]

Hi [redacted],Thanks for following up. The response you received was not automated, although the message delivered was the same. I understand that the lengthy wait is frustrating, but as previously stated, we're working through returns and their respective refunds as quickly as possible, in the most fair manner possible (in the order received). With that said, you are of course free to continue to write in to us via our support channel or other channels, but it will no expedite the return/refund process. I won't be able to move your return ahead of others that we've received before yours, just as I won't move other returns ahead of yours if we have received them after.You can always reach me directly at [redacted] (ATTN: [redacted]).Best,Alex F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved 
I do not accept their response.  I only want them to deliver what I paid for already.  Nothing more, nothing less.  
This company is a fraud, and pulled a bait and switch.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]