We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
I booked flights through JustFly, one for Virgin for Sept 27, and one for Alaska for Sept Upon arriving for the first flight, I was informed that flight was actually on the 24thI figured I made a mistake, bought a ticket through another airline, sucked it up, and moved onWhen I arrived for my final flight home on the 30th, I was informed that flight was ALSO for the 24thThere is absolutely no way I booked wrong flights for the same wrong dayI believe their website made a mistake when bookingI had to purchase last minute tickets to flights, which put a financial burden on the trip, as well as causing stress, plus causing us to miss events we had planned to attend, since we had to wait several hours each time to board our new flightI paid $for the replacement flight on Sept 27th, and $for the flight home on the 30thI would like a refund for these flightsI reached out to customer service, who took days, emails, tweet, and facebook messag
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
My first time using Justfly and I hated it!! Showing price and paying for a different price (ex $+$49= $338) with a note (tax and fees included)I choose that flight and go to the next page its show $which is ridiculeswhat a scam, I least I check other site (Alaska air ) they did not do that!!! why don't just put $412? just like Alaska airline did? I called customer service to ask, they said, price can change any minute ( what the heck), it can change when I choose a particular flight in second?? I need to change my return destination, I can't do thatI need to change the return time, I have to pay $dollars more for each ticketworst experience ever!!!
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
The company promised me a refund it husband weeks and still no refund I have spoke to multiple supervisors the last supervisor I spoke to cup interrupting me and at the end hang up the phoneThey kept twisting My words Play Store $from me They told me they were gonna give me a refund and now they're saying that they want
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
I booked flights through JustFly, one for Virgin for Sept 27, and one for Alaska for Sept Upon arriving for the first flight, I was informed that flight was actually on the 24thI figured I made a mistake, bought a ticket through another airline, sucked it up, and moved onWhen I arrived for my final flight home on the 30th, I was informed that flight was ALSO for the 24thThere is absolutely no way I booked wrong flights for the same wrong dayI believe their website made a mistake when bookingI had to purchase last minute tickets to flights, which put a financial burden on the trip, as well as causing stress, plus causing us to miss events we had planned to attend, since we had to wait several hours each time to board our new flightI paid $for the replacement flight on Sept 27th, and $for the flight home on the 30thI would like a refund for these flightsI reached out to customer service, who took days, emails, tweet, and facebook messag
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
My first time using Justfly and I hated it!! Showing price and paying for a different price (ex $+$49= $338) with a note (tax and fees included)I choose that flight and go to the next page its show $which is ridiculeswhat a scam, I least I check other site (Alaska air ) they did not do that!!! why don't just put $412? just like Alaska airline did? I called customer service to ask, they said, price can change any minute ( what the heck), it can change when I choose a particular flight in second?? I need to change my return destination, I can't do thatI need to change the return time, I have to pay $dollars more for each ticketworst experience ever!!!
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
The company promised me a refund it husband weeks and still no refund I have spoke to multiple supervisors the last supervisor I spoke to cup interrupting me and at the end hang up the phoneThey kept twisting My words Play Store $from me They told me they were gonna give me a refund and now they're saying that they want
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on