I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
Overall Complaints: -Failure to follow-through on multiple verbal promises for re-issuing tickets in a reasonable timeframe-Representatives are not allowed to physically go to supervisors (and are not even in the same physical location)-Representatives cannot connect customers to appropriate departments-Representatives cannot provide useful callback numbers-Supervisors do not answer phones (the only way for representatives to contact them)-Supervisors are never available (through calls and hours on the phone)-Supervisors do not call back as promised on separate occassionsDetails: We purchased flight tickets from JustFly in December When we contacted South African Airlines to make seat reservations, we were informed that there was a change to one of the flight times, so we would need to have JustFly reissue our tickets before they could do anythingWe have called times over the past week and spent nearly hours on the phoneHere's a summarized record: Tues
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
Overall Complaints: -Failure to follow-through on multiple verbal promises for re-issuing tickets in a reasonable timeframe-Representatives are not allowed to physically go to supervisors (and are not even in the same physical location)-Representatives cannot connect customers to appropriate departments-Representatives cannot provide useful callback numbers-Supervisors do not answer phones (the only way for representatives to contact them)-Supervisors are never available (through calls and hours on the phone)-Supervisors do not call back as promised on separate occassionsDetails: We purchased flight tickets from JustFly in December When we contacted South African Airlines to make seat reservations, we were informed that there was a change to one of the flight times, so we would need to have JustFly reissue our tickets before they could do anythingWe have called times over the past week and spent nearly hours on the phoneHere's a summarized record: Tues
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
Justfly.*** overcharged my credit account They are fraudulent
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!